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Competitive Analysis

Product/Service Features: Specialty grocery products at low prices, large selection of healthy food at great prices. Service oriented culture. Eighty percent of Trader Joe's products are in-house, meaning that customers can't get them anywhere else and the grocer can sell them at lower prices. The creativity of the in-house products is also important. Some of the most popular products include Chili-Lime Chicken Burgers, Cookie Butter (a cookie-flavored nut butter), and corn and chili salsa.
Brand Recognition: Trader Joe’s is a brand that is very good at storytelling and bringing that story to life. About 90% of the items sold at Trader Joe’s are under the Trader Joe brand name. There are very few other brand names- you will hardly ever find a nationally recognized brand.
Quality: “The finest quality, natural ingredients.” No artificial flavors, colors or preservatives.
Image/Style/Design: Seen as the funky shop around the corner that sources its wares from local farms and food artisans. A national chain of “neighborhood grocery stores”. Fun, bright, unique, and experience based.
Perceived Value: Guaranteed value on all products. If a customer does not like a product, they can bring it back without questions being asked. Trader Joe’s rates much higher on Value and is currently at its highest point of the year.
Customer Service: Warm, friendly, and committed employees. Desires to establish a personal relationship with the customer. Trader Joe’s has a very selective screening process and seeks talented and motivated employees who shares its passion for food and can provide a high level of customer service.29 Trader Joe’s has high expectations from its employees and expects them to multi-task without regard to their job description.
Financial Resources:
Access to Distribution: Trader Joe’s manages its distribution networks by

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