...knows technology, from any brand and model computer to home theaters, cell phones, cameras, and car technology. TechEasy can fix it or service it no matter where a customer bought it. We’re here day and night, serving and assisting customers by phone, in-store, or in-home. TechEasy will always respect customer’s equipment as if it were our own. To us, technology is an art, and we love expressing ourselves through it. Description of the Entrepreneur will be the owner of TechEasy. John has been working with technology since childhood, and has gone to school for computers as well. John is currently employed full time and Best Buy and has been there since 2007. John’s experience with Best Buy gives him the advantage of knowing the day to day operations. John will leave Best Buy once TechEasy is ready to start up its grand opening. II. THE PRODUCT/SERVICE Benefits TechEasy will offer services that will assist customers with all their electronic needs. Our services when explained will not sound complex for customers to comprehend. Our services are grouped into two categories: repairing and servicing. Repairs From the first day of grand opening, we will offer in-home repair and consulting services, so that our customers don't need to take time out of their busy days to haul a computer in to our Repair Shop. This is the single biggest frustration John has seen among small business owners and entrepreneurs needing help with their computers. Most of our diagnostic tools and equipment...
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...Data and Information Author(s): Redman, Thomas C. Publication Date: 09/22/2008 Product Type: HBS Press Chapter Abstract: This chapter focuses on the current state of data and information quality in the typical organization. The author discusses seven common data quality issues, including poor data definition and organizational confusion. Real-life examples, such as the subprime mortgage meltdown, demonstrate the need for developing a keen eye for the roles that data play in your organization, including operations, delayed decisions, and misinformed strategies. Subjects: NO SUBJECTS(KEYWORDS) Length: 29p List Price: $6.95 BH087 Title: The 3R Framework: Improving eStrategy Across Reach, Richness, and Range Author(s): Wells, John D.; Gobeli, David H. Publication Date: 03/15/2003 Product Type: Business Horizons Article Publisher: Business Horizons/Indiana University Abstract: Identifying effective strategies for designing and implementing e-business initiatives has been a persistent challenge for both practitioners and academicians. A conceptual framework is needed for leveraging digital attributes based on three dimensions: reach, richness, and range. By defining and combining these three dimensions to create such an integrated e-business strategic framework, this article provides managers with a way to assess their current strategy, as well as a prescriptive direction for strengthening it. Subjects: Corporate strategy; Electronic commerce; Technology Length:...
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...Luxury Lines and he faced dilemma regarding the ethic in the work place. Kevin Pfeiffer works as a computer technician and his roles to estimated damage due to recent thunderstorm. Antonio requested a computer systems upgrade ever since he assumed his post two years ago. Phil Bailey, who was Kevin Pfeiffer’s supervisor, orders Kevin to reports the estimate of damage. Kevin reports about the $15,000 worth of damage so his supervisor and the chief financial officer both were unhappy with it. After that Phil Bradley called Kevin Pfeiffer to go back to work and haul all the underground wire and the systems prior to the arrival of the insurance adjustor. If Kevin perform this task than it would be damage of more than $500,000 which is beyond the actual estimate damage of $15,00.Kevin refused to perform the task and Matt called up to perform this task for them. Antonio faced dilemma such as what to do in this situation. He has mainly two choices such as a) to take a lawful action or b) compromise with person ethics. Antonio Melendez not feels any confident regarding bypass the chief financial officer Roger. Antonio Melendez not sure about his decision because he knows well very that there are no mechanisms was in place to report wrong-doing internally, and no protections were available for whistle-blowers. He had knowledge about the Empress Luxury Lines successfully defraud the insurance company in the past. Antonio Melendez was concerned about whether or not he should just sweep the...
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...CPCU, Thomas E. Quinn, CPCU, ARM and Gregory Riley, CPCU Introduction unning an insurance company is like managing a supermarket, where the price of the product is determined by the checkout clerk.” This decades old quote was meant to accurately describe a process in which subjectivity and perceptions of individual underwriters determined prices. This highlights the historical concern for fairness, accuracy, and consistency in underwriting. When we look at the underwriter’s role today we find two startling realities: (1) the underwriting function, however described and accomplished, is pivotal for any insurer and (2) the industry does not appear to be investing adequately in the development of professional underwriters for the skills being demanded. This is most notable with the impending loss of senior talent to retirement and the increasing availability of electronic tools to support the function. The research in this article examines the changes in the underwriting process. The professional underwriter still brings accuracy, fairness, and a consistent approach to profit to the table for the future oriented insurance company. The success of the professional underwriter is critical for any insurer. However, that success depends on underwriters who can use technology to improve efficiency and drive down costs, and also to guide management risk based decisions across the enterprise. The industry is not investing adequately in attracting, training, and developing the skills required...
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...Gröne Alex Koster Measuring Industry Digitization Leaders and Laggards in the Digital Economy Use your smartphone to scan the QR code on the cover of this Perspective, and you will be taken to the CMT Foresight home page on Booz.com. Contact Information Beirut Bahjat El-Darwiche Partner +961-1-985-655 bahjat.eldarwiche@booz.com Berlin Dr. Florian Gröne Principal +49-30-88705-844 florian.groene@booz.com Delhi Ashish Sharma Principal +91-124-4998705 ashish.sharma2@booz.com Dubai Karim Sabbagh Senior Partner +971-4-390-0260 karim.sabbagh@booz.com Düsseldorf/Stockholm Dr. Roman Friedrich Partner +49-211-3890-165 roman.friedrich@booz.com London/Düsseldorf Dr. Michael Peterson Partner +44-20-7393-3310 michael.peterson@booz.com New York Philip Minasian Principal +1-212-551-6098 philip.minasian@booz.com Paris Pierre Péladeau Partner +33-1-44-34-3074 pierre.peladeau@booz.com San Francisco Matthew Le Merle Partner +1-415-994-4320 matthew.lemerle@booz.com São Paulo Ivan de Souza Senior Partner +55-11-5501-6368 ivan.desouza@booz.com Shanghai Andrew Cainey Partner +86-21-2327-9800 andrew.cainey@booz.com Sydney Vanessa Wallace Partner +61-2-9321-1906 vanessa.wallace@booz.com Zurich Alex Koster Principal +41-43-268-2133 alex.koster@booz.com Birger Maekelburger and Florian Stürmer also contributed to this Research. Booz & Company EXECUTIVE SUMMARY The pace of digitization is picking up rapidly, as consumers, companies, and entire industries become increasingly connected...
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...Research on Application of EIS in Insurance Industry Introduction Insurance market is a vitally important economic institution where mutually beneficial exchange between consumers - insurance takers and vendors - insurance companies is carried out. Consumers purchase the promise of the insurer to cover the financial consequences of a possible loss, paying the insurance premium for this service. The insurers take the liability to cover the losses in case of a probable harmful event and issue a special document testifying the power of the contract - the insurance policy. Information is crucial for market exchange to occur - consumers have to possess the information about supply and prices, vendors - about demand and paying ability of their clients. Modern economic theory attributes to the market an important innovative function too - the market encourages vendors to create new products and bring them to the market in response to the emerging demand for them. Security for the future strongly influences the welfare of people by making better the personal well-being and by allowing for more risk taking activities unfolding the entrepreneurial spirit in an environment where insurance against harmful loss is available. Role of Information Technology in Insurance Sector The insurance industry has a particular dependence on information technology. Insurance was one of the first industries to apply computers transaction processing -- to handle the vast number of claims...
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...Computer Security Victoria M. Deardorff Brevard Community College April 10, 2012 This paper is written as a basic overview of computer security for the non-technical user. This paper is meant to educate the reader on practical steps that can be implemented to secure their home-based computers. Additionally, the reader will be informed of industry and government needs for and methods of computer security. With this information, the reader should gain a better understanding of why agencies and companies have their rules and regulations pertaining to computer security. What do you think when you read or hear the words “computer security”? The word security implies freedom from risk, danger, doubt, anxiety, or fear and invokes a feeling of safety and confidence. As security relates to our computers, you may immediately ask yourself if you have done everything possible to guard your personal computer as well as the information stored on that computer. Also, you may think about the companies with which you do business and ask the same question; have they done everything possible to protect my personal information? The world of computer security or information security, as it is sometimes called, continues to evolve as consumers expand the use of computer systems. “The story of network attacks, bugs, viruses, and criminal actions stretches as far as the computer industry itself. One of the first bugs to develop in a computer system was precisely that: a moth was found...
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...Progr Progressive Insurance[1] If you‘ve ever been in a car accident, you know how it feels to wait for your claim payment to arrive. Insurance companies love to hold the money as long as possible to keep every penny of interest. Progressive Insurance is the notable exception to the industry rule: It tries to pay as quickly as it can – by getting claims adjusters out of the office and onto the street where they can interact with clients. The logic behind such a radical notion? Happier customers and more productive claims reps will more than make up for the lost interest revenue. At Progressive, that radical notion is based on IRV, which stands for “immediate response vehicle,” a fleet of SUVs loaded with enough communications gear – laptops, printers, and cell phones – to allow adjusters to settle claims right at the scene of the accident. That’s a big improvement over the scenario that still pervades the industry: Wait a week or two to see the car and make hand written notes, snap photos, drive back to the office, type it all into the mainframe computer, and issue a request for a check. Ten years ago, the IRV project involved just 10 adjusters in Florida. Today more than 11,000 mobile claims reps share a fleet of 2,600 IRVs. Not only did the program help improve customer retention by 20% last year; it has helped Progressive shave labor costs. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRVs have also helped revenues...
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...Assignment question: 1. What is Progressive’s business? a. Insurance Company b. Personal automobile insurance c. Property-casualty insurance d. Primary liability and physical damage insurance for automobiles and trucks owned by business primarily e. Professional liability insurance to community banks, directors, and officers f. Pet Injury coverage g. Usage-based insurance h. Insurance-related service 2. What is critical to the success of the business? a. High customer satisfaction, “Immediate response vehicle” b. Enough communications gear-laptops, printers, and cell phones c. Lower labor costs d. Mobile adjusters e. Wireless laptop (access to mainframe computer) f. Fax machines as printers to get hard copies g. Agents talk to clients often h. Auto shop i. Dispatchers monitor agents’ locations j. Digital cameras k. Collect information effectively l. Ink-jet printer to get copies of estimates, claims, and checks m. Effective and creative advertisement n. Snapshot o. New products and hardware p. Be able to offer discount 3. How does Progressive’s use of hardware contribute to these success factors Critical Success Factor | Type of Hardware | Contributions | * High customer satisfaction * Lower cost | IRV | * Pay as quick as it can * Improve customer retention * Increase revenue | * Agents talk to clients often...
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...Information Technology (IT) is increasingly being deployed and used in healthcare facilities to facilitate the communication of information across different healthcare teams and external insurance payers. The underlying assumption underpinning the introduction of IT in healthcare is that, improvements in information flow will eventually translate into improved quality of care (Mort M, 2009).The US Healthcare system is slowly moving toward Electronic Health Records. As mandated by the government all healthcare establishments need to be complaint by 2014 as per this report ( ref).In IT's infancy, healthcare organizations used it for limited payroll and accounting functions. Today, healthcare organizations can use technology for direct deposit of their payroll, receiving payments from insurance providers, remote patient monitoring, clinical data processing and remote delivery of diagnoses (Bernstien, 2007). At every step of its evolution, IT has become more affordable, more powerful, more reliable, and more accessible and above an all much more versatile in the amount of applications than it was conceived for (Bernstien, 2007). The challenges faced by the industry are on multiple fronts, including rising costs and inconsistent quality (McGlynn et.al, 2003). Health information technology, especially electronic health records has the potential to improve overall quality and effectiveness of healthcare providers (Chaudhry, 2006). Over the last few years US policy makers with help of...
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...has an extensive network of offices covering each and every state and other regions of India as shown in Figure1. . Figure 1.New India Assurance India Limited presence all over the country. Such large and extensive network makes NIA Rank No. 1 in the Indian market. Not only this, the company is also the largest Non-Life insurer in Afro-Asia excluding Japan. It is infact also the first Indian non-life company to reach Rs. 10073.88 crores Gross Premium. International Presence NIA also provides global Re-insurance facilities. It has its over-seas presence in countries like Japan, U.K, Middle East, Fiji and Australia. Overseas operations commenced in 1920. The company has operations in 20 countries in the year 2011-12 which spans through a network of 9 branches, 7 agencies, 1 associate company and 3 subsidiary companies in the year 2011-12. The company received an overseas premium of Rs. 1531.37 crores in the year 2011-12. Strengths New India Insurance has many strength and advantage that puts it ahead of others. The company has the largest number of offices in India and abroad. It is also blessed with skilful, trained and...
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...Communication Channels Jessica Gray, Shayma Hashem, Bernita Jones HCS/320 July 18, 2012 Jeanette Godfrey Communication Channels Communication is the transmission of information, ideas, emotions, values, and attitudes. Communication channels are the modes or pathways in which organizations or parties may communicate (Ouellett, 2003). Throughout the health care industry many options are available today to transmit information for communication purposes. Communication channels used today in the health care facilities are e-mail, Internet, intranet websites, advertisement, newsletters, journals, newspapers, mobile phones, fax machines, and face-to-face communication. This paper will be disclosing the various organizations and their modes or methods of communication. St Joseph Mercy Hospital-Oakland St Joseph Mercy Hospital-Oakland (SJMH-O) uses many mediums to communicate both to physicians, employees, and the community. In addition, SJMH-O has a newsletter mailed to employees, physicians, and the community introducing the various services offered for preventative and treatments for chronic illness. The newsletter also introduces new physicians and their specialties and upcoming events (seminars, workshops) to educate the community. The Heart Institute at SJMH-O has earned recognition as one of the best cardiovascular centers in the United States (Michigan Medical Report, 2010). According to the article, “Excellence is the Hallmark of Our Heart Program,” SJMH-O Heart...
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...w 页码，1/4(W) Industries & Professions / Actuaries Actuaries Overview Actuaries use statistical formulas and techniques to calculate the probability of events such as death, disability, sickness, unemployment, retirement, and property loss. Actuaries develop formulas to predict how much money an insurance company will pay in claims, which determines the overall cost of insuring a group, business, or individual. Increase in risk raises potential cost to the company, which, in turn, raises its rates. Actuaries analyze risk to estimate the number and amount of claims an insurance company will have to pay. They assess the cost of running the business and incorporate the results into the design and evaluation of programs. Casualty actuaries specialize in property and liability insurance, life actuaries in health and life insurance. Pension actuaries deal only with pension plans. The total number of actuaries employed in the United States is approximately 21,340. Quick Facts Duties Use statistical formulas and techniques to calculate the probability of events such as death, disability, sickness, unemployment, retirement, and property loss None $50,000 to $100,000+ Good Alternate Title(s) Salary Range Employment Prospects Advancement Prospects Good Primarily Indoors Opportunities are available throughout the United States, but are best in large cities • Bachelor's Degree Work Environment Best Geographical Location(s) Education and Training Related School Subjects ...
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...Progressive Insurance1 If you‘ve ever been in a car accident, you know how it feels to wait for your claim payment to arrive. Insurance companies love to hold the money as long as possible to keep every penny of interest. Progressive Insurance is the notable exception to the industry rule: It tries to pay as quickly as it can – by getting claims adjusters out of the office and onto the street where they can interact with clients. The logic behind such a radical notion? Happier customers and more productive claims reps will more than make up for the lost interest revenue. At Progressive, that radical notion is based on IRV, which stands for “immediate response vehicle,” a fleet of SUVs loaded with enough communications gear – laptops, printers, and cell phones – to allow adjusters to settle claims right at the scene of the accident. That’s a big improvement over the scenario that still pervades the industry: Wait a week or two to see the car and make hand written notes, snap photos, drive back to the office, type it all into the mainframe computer, and issue a request for a check. Ten years ago, the IRV project involved just 10 adjusters in Florida. Today more than 11,000 mobile claims reps share a fleet of 2,600 IRVs. Not only did the program help improve customer retention by 20% last year; it has helped Progressive shave labor costs. Progressive’s mobile adjusters can handle nearly twice the workload they could a decade ago. IRVs have also helped revenues climb from $1.8...
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...of the four major players in the auto insurance industry, Progressive has long been a major innovator in the advancement of the industry. From its founding in 1937, it has helped to transform the auto insurance industry as we know it today. Its opening introduced the industry's first drive-in claims office. Progressive’s launch of its Safe Driver Plan, revolutionized industry policy standards by adjusting customer’s rates based on their estimated level of risk. This would prove to be the backbone of Progressive’s success, which continues even today. In the early 1990s, Progressive decided to once again flip the industry on its head with the introduction of the Immediate Response Claims Service, making them the first auto insurance group to serve customers at the scene of the accident. Several years later the deployment of Progressive’s marked and outfitted Immediate Response Vehicles (IRV) helped transport trained claims professionals to wherever the customer needed. In an attempt to be there for their customers whenever accidents happen, Progressive also began offering 24/7 customer service by phone. Progressive’s 1-800-AUTO-PRO number, the industry's first toll-free, made it the only company to give consumers a Progressive quote and the rates of up to three other top competitors. With the explosion of the Internet in the 1990s, Progressive once again seized the opportunity to better their customer service; becoming the first insurance group to launch a website, auto-insurance...
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