...Computer Help Desk Support Table of Contents Computer Help Desk Support 1 Introduction 1 General Process 1 Conclusion 2 The in-house help desk of any organization is important for the assistance of employees. It is vital to any organization’s success that the company’s employees are able to create documents. A help desk is a resource which employees can use to troubleshoot program errors, maneuver through unfamiliar programs, and ask general questions. There are many more uses for the help desk within an organization. The help desk can be an invaluable resource for any employee, regardless of his or her computer experience. The general process of the help desk is as follows: ➢ The employee calls the help desk with issue or question. ➢ A help desk ticket is created. ➢ The help desk employee either addresses the issue or question or forwards the issue or question to a higher level technical support staff member. ➢ The help desk staff member follows up and ensures the issue or question is resolved. ➢ The help desk employee checks with the employee to make sure there are no more outstanding issues or questions. The help desk ticket is resolved. The diversity of today’s workforce provides many opportunities for help desk employees to assist employees with a wide variety of computer application experiences. Familiarity with computer software can greatly differ for employees in which computer software experience is not a required part...
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...they may ask. Because Linda will be a reference for Bill she can give an recommendation to the interviewers about him before he has an interview. Linda can also tell Bill to study and research the company so he is prepared. Case #2 Question #1. The ethical issue in the this scenario is that Violet could easily take a computer for her son and only send 11 computers to the elementary school. These transactions are not kept on record so Violet would be able to do it without anyone noticing, provided the school doesn't know how many computers they should be receiving. Question #2. Instead of Violet jeopardizing her job she could go to her son and explain the situation. Let him know that getting a computer for him is very hard on her own and ask he if could pitch in to help. If her son got a job and used some of his pay to help out it would be easier for Violet to buy a computer. Also, Violet does not have to a buy a brand new computer. There are many ways for her buy a used computer and her son could use that until they can afford a better one in the future. Case #3 Question #1. The ethical issue in this scenario is that David is using his company computer to send personal e-mails which is against company policy. Even though David is not falling behind on work these kinds of e-mails are not permitted and he could get in trouble if he is caught. A lot...
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...Technology: 1) In the past years Oxfam has been conducting its impact evaluation, to understand whether its work is actually helping the poor or the needy. Previously Oxfam relied on paper based data collection method which lead to redundancy and many other problems. Then Oxfam started conducting digital surveys by using computer assisted personal interview (CAPI), which helped reduce their paper work and errors. This also involved the enumerators to use the hand held devices such as tablets or smart phones so they can record the responses while they were conducting interviews. Then they used to and are operating in fragile areas where babies born in conflict zones used to die so they developed a portable inflatable incubator for babies where there were no hospitals. Then when Ebola struck in west Africa it was another highlight for Oxfam with the help of clear maps with real time data helped many NGO’s to react quickly and with Vodafone’s backpack technology to provide communication made it even easier to discover and react on areas where there are people in need. So in the past decade technology has played a vital role in helping Oxfam and many NGO’s in making their working easier, efficient and effective. 2) Oxfam is basically a service organization which is helping the poor and the needy all around the world, but they also offer some products like T-shirts and caps online through which they earn money and donate it to the poor. But our main concern that i will talk...
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...Sherman Computer Repair New Direction Kevin O'Brien MMPBL/550 October 29, 2011 Lois Whittaker Sherman Computer Repair New Direction When it comes to making changes to a business there are risks that need to be taken. Some of those risks will affect the stakeholders. More and more companies are going through changes to help move them in the right direction. As companies are going through these types of changes to help move the organization forward they are trying to be proactive to ensure they are staying ahead of the competitions. Companies that are not participating in change are slower to react and could leave the business setup for failure. As for the organization, Sherman Computer Repair, there is a need to plan for a new direction. When planning for the new direction there should be steps to ensure the plan is working the way it has been set out to do. When an organization is going through an organizational design change there will be some barriers. During that process there will need to be an evaluation of the organizations external environment of their strengths and their weaknesses. This evaluation will help the company get an assessment of Sherman Computer Repair current skills sets and talent level that will need to be changed to help the company move forward. Sherman Computer Repair Organizational Design The current state of Sherman Computer Repair is that the company has three locations in where their customer can bring their computer hardware in...
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...develops interpersonal skills and pushes the candidate to portray his verbal skills, presentation skills, and interaction with a group of people. I choose the topic of “how to secure your data via disabling computer usb ports. I chose to do this topic because I believe that all students should secure their data and information that the struggle and spend countless hours for gathering it and processing it in a meaning full format. Data security is very important in the contemporary world where people might want to steal your data or corrupt it for obvious reasons. I could have done great in presenting my lesson to the class if I had followed the necessary steps required for the delivery of an ideal lesson. Components like pre assessment, clarity, audience interaction, evaluation are one of these necessary steps that everyone should follow. Materials foe the audience during the lesson are also important as the help retain the information and also help the audience to say on track of the lesson. But after experiencing the process I came to understand the importance of these procedures and have seen them play their part in real time. I would like to thank our instructor for giving this great opportunity to try what we have learned in theory and applying it in real time and help us assessing our performance, and also for pointing out the flaws in our presentation and areas that needs to be developed. This experience has let me know of my strength and weaknesses and has enabled me...
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...150- to 200-word e-mail to your friend summarizing the resources available to students. Hey Dina, So as you know I have been in school online and I am really enjoying it. I really want to encourage you to do it as well. It is so easy and completely fools proof! Oh my gosh seriously you need to try it too. Right from my home page I can access the library where I can get research done or check my papers for potential plagiarism or errors. I can access different tutorials and labs ranging from ways to avoid plagiarism to java programming. I can even get assistance in math. There is a media library as well as so many other resources like a normal library. I don’t have to worry about getting in the car and going to the school to fight for a computer in their library. It is all just right here. The best part is I can do this online at home. Or when I am at work on break I can get on it from my phone. Easy stuff! Anyhow just let me know what you think. I would love to hear you are also going back to school as well. You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post in the class forum for the other students to read. Write a 150- to 200-word summary for your class of the resources available to students. Remember to write using an academic tone. I have learned a lot during my time at the University of Phoenix such as navigating through the OLC, how to submit assignments, participate in class discussions, library...
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...CSV 495 Community Service Practice Agency Paper/ Presentation By: Nancy West Siena Heights University Instructor: Tia I. Miller, M.A. April 25th, 2016 I chose to do my internship at We-Care, INC, means In The Name of Christ, located in South Haven, Michigan. The Mission Statement of We Care in the name of Christ is to help God’s church live out Christ’s command to love our neighbors as ourselves. We Care, I.N.C., serves as a clearing house of ministries and services provided by churches in South Haven, and surrounding area communities which respond to individual, family and community needs, thereby communicating God’s love through service. It encourages good stewardship of resources by helping coordinate the outreach ministries of member churches and providing professional, caring interviewing of persons requesting assistance to help determine the services needed. We Care, I.N.C., will initiate and work with churches in the development of new ministries as needs arise. It shall provide opportunities to serve and seek to involve as many church organizations and individual members as possible in ministry with those in need. The supervisor is named Linda Olsen, she is a hard working woman who had been at this We Care site for 27 years and she does a great job at keeping everything intact and up to date. Linda is a really sweet lady and I enjoyed doing my internship there and appreciate it as well. There are other staff members whom have helped me make my internship...
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... New Media is Shaping Our Lives In the contemporary world, the importance of new media in people’s lives can never be dısregarded. Everybody should realize that new media has been affecting today’s world. This is mainly because; new media types help people at various issues. However, some people believe that new media is not preferable and ıt has a lot of drawback, some others believe that new media is useful and preferable. Even ıf mostly argue that. New media is not beneficial for individuals; in fact; new media is fundamental for today’s human-beings. In terms of education, business and socialization. The most prominent benefit of new media is education. This is because; todays chıldren benefit from new media types. Thanks to new media such as the ınternet, chıldren who use this kind of facilities might learn more effectively. Therefore, lecturers tend to educate chıldren with the help of new media. In addition, children need to learn new media types since since ıf they want to be successful in today’s world, children have to be knowledgeable about new media. They have to know, how to use computer systems or being knowledgeable about new technological devices. In addition, ıt is significant for university students. This is mainly because, a score of university prefer to use new media types. For this reason some of the universities disturbing laptops and tablets. Thanks to the ınternet, laptops and tablets...
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...Being a leader is not limited to holding a high position in a team and being a leader does not only mean you have to be under certain organization with millions of followers rather one can still be a leader outside the perimeter of ones work area and one can even be a leader in ones own community. Success is always achieved together as a team but a team always needs a leader. Leadership is an ability and a talent that not everyone possesses and one has to be fair and righteous to be considered a good and effective leader. A true leader sets examples for his followers to follow. He does not tell his followers how to do things but tells them what to do and let them do it with the best of their ability. Leadership is an individual influencing a group to reach a certain goal. I discovered my ability to lead others when I was in my finance class. Being an accounting student, I am required to have some knowledge of finance. Before the semester started I heard from my senior friends that it’s a very hard class. Even after working hard students end up with ‘B’ grade. Still I took the class and after working hard I end up with “A” grade . I realized after studying the material first then student have a idea what to study and what not, so student end up doing bad because when they study the material for the first time they don’t give their full attention. So after the first test most of the students drop the class. One day in the class I asked one of my classmates if she interested...
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...because that is all they can get, but in fact work any job that a born U.S. citizen would not take because they know that is how to make money and that is something they already have worked in the country they are coming from. In fact there are those that are much more computer literate than some. Immigrants get misunderstood before anyone meet them because of their name. A person might be on the other end of the phone and because that person’s last name might be uncommon, one will treat them as a foreign. Which in fact that person end up being someone of our own race, ethnicity, and born in Hawaii. (End) Our Goal is to help immigrants be more independent and self-sufficient so that they will be able to get better education, jobs, and life in Hawaii. Slide 2: Target Audiences (Groups targeted) * Chinese * Japanese * Filipino * Micronesians * Koreans * Samoans (Decision-makers and People of Influence) * Department of Human Services: To help those in need of medical, financial, and housing services. * Catholic Charities: To help those that need counseling, housing, and guidance. Catholic Charities can also help with immigrants obtain and maintain citizen status. * Workforce Hawaii: To help those that need assistance in gaining the skills and the abilities to obtain a job. Slide 3: * Assisting...
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...are in a different language, which is incorrect. If you want to have, different cultures able to use the page, have a setting that switches all content from English to Spanish, or whatever other languages needed. Page should not display information randomly in different languages. I like the click to act method they have. Overall, I believe the page has limited capabilities to help most users’ interactivity. Question 2: Chapter 8 encourages the design of a help system early in the design of the human interface. How would you incorporate help into the interface as shown in PE Figure 8-1? Answer: You need to think about what the user is likely to do if they do not know something when creating a help system. The help system needs to be simple as well as easy to access. Help messages should be short, to the point and easily understood. It can show the users how do to something. I would incorporate a help by explaining to guests how to look at their point’s record. That way if a user wants to know how he or she got the points the help system you design can show the most unknowledgeable computer person easy transition to the information they are looking for. Question 3: Describe how cookie crumbs could be used in this system. Are cookie crumbs a desirable navigation aid for this system? Why or why not? Answer: A cookie crumb can be used to show how far the user has gone from the home page. I find them very useful when dealing with multiple pages other than just...
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...ourself to know how to achieve that success. Take the time to examine our academic strengths and weaknesses and find ways to capitalize on our strengths while overcoming or minimizing our weaknesses. Finally, understand how you learn things best your learning style and try and find classes and study methods that best utilize the way you learn. My first step, I want to say that we should utilize every Class. This step is not just about attending every class, though attendance is the foundation of it. Not only must you attend every class session, but you should do so with a strategy to succeed. First, you should sit toward the front of the class, because sit the front of the class make you concentrate, I think most people want to playing computer, phone, or sleeping who sit back of the class. Second, you should get actively involved in the class. This is a good way to remember the knowledge in class, So you don't have to do a hard review before the test. Finally, if you're going to make the effort to attend class, do so with the primary goal of learning which means don't be distracted reading other materials, texting, surfing the Net on your laptop, or talking to the student next to you. My second step, take a great notes. I think great notes is really important, great notes can make us getting a good grade. It's not enough to attend and be actively involved in every class, you need to also listen carefully and take detailed notes. Obviously you need to listen to take great notes...
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...advice and guidance The key element of networking to develop relationships that are equally beneficial for us and our partners. Providing careers information, advice and guidance is improved if we have a strong network of partners around us (often in the local area of delivery) to look at opportunities and share there may be to assist us with the delivery of our service. With the bigger range of clients we see and the restrictions of the NCS it would be difficult to provide assistance for all the needs of our clients. Once we have assessed the goals of the clients, we can often rely on the expertise of our networks. Talking about our service and taking interest in the service offered by other providers/ organisations we can see how we may help each other and to see the interest and build on this foundation. Good understanding is required so all partners can have understanding of each service, which may result on ‘good’ referrals. For example, if I wanted to refer a client to a training course I would need to know what is the minimum educational level for the client to entry the training. If I continually sent people along who did not fit the minimum criteria the other organisation/partner would not feel their criteria is being fulfilled or we did not care about the criteria. 1.2 Explain the process governing the creation, operation and evaluation of networks. Creation; to open new networks often entails lots of talking , on the phone and face to face – discussing with...
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...Stress Management Purpose: To learn practical skills to identify stressors and utilize resources to manage stress Objectives: This workshop will give you the tools to effectively: • identify stressors • place stressors in categories: internal & external • identify stress management resources • manage stress and maintain control Benefits: Participation in this workshop will help you: • identify and cope with stressors in your school life and at home Supplies: Some supplies are optional or can be substituted for other material • Paper and pens/pencils for every participant • Post-Its, a white board or chalk board and a marker or chalk • Copies of the “Stress Scenario” handout) • Copies of the “Stress Reliever Tips” handout Part 1 (20 min): Introduction / Purpose, Objectives, Benefits / Ice Breaker 1. Introduce yourself to the participants by stating your name, city, occupation and an interesting fact about yourself. 2. The purpose of this lesson is to help participants identify stressors and to provide tools to cope with stress which will improve overall performance in academics (or anywhere else in the participant’s lives). 3. Begin the icebreaker: “Demonstrate Please.” This icebreaker is for 5-8 people. Instructions: a. Have the participants form a circle sitting down. b. Pass out one piece of paper and a pencil to everyone. c. Have the participants write down both something he/she likes to do and something he/she does not like to do, but have them keep this piece of information...
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...Prisons-Reentry One very important function of the corrections system is to assist inmates that are up for release from federal prison. Assistance is given by connecting these individuals to outside organizations for assistance. These organizations help to reduce recidivism rates. “The BOP contracts with residential reentry centers (RRCs), also known as halfway houses, to provide assistance to inmates who are nearing release. RRCs provide a safe, structured, supervised environment, as well as employment counseling, job placement, financial management assistance, and other programs and services. RRCs help inmates gradually rebuild their ties to the community and facilitate supervising ex-offenders' activities during this readjustment phase.” There are basically five general services provided by (RRCs.) (1) Accountability- Daily counts are conducted to all residence. A resident is only authorized to leave by sign out procedures, and only approved activities are accepted. These are for recreation, counseling, looking for employment and working. These approved activities are constantly monitored by RRC staff members. Individual’s that return to their RRC facility may be given a random drug/alcohol test. (2) RRC staff members help residence locate employment opportunities in their local communities. ” offenders are expected to be employed 40 hours/week within 15 calendar days after their arrival at the RRC.” (3) Residence are required to pay a fee that defrays the cost of their...
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