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Concord Book Shop

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Submitted By kovoor
Words 496
Pages 2
Concord Bookshop Paper
Shobin Kovoor
HCS/587
February 27, 2012
Laura Hurst

Concord Bookshop Paper
Change is a natural and necessary process in an organization. Continual and managing change has become one of the greatest challenges in today’s successful organization. Implementing successful organizational change is a key challenge to many businesses. This paper provides a description about phases in organizational change process and what lead to the failure of Concord bookshop to survive change.
An organizational change means introducing a new enterprise resource planning system to co-ordinate and standardize internal process (Spector, 2010). According to Kurt Lewin, there are three phases of organizational change. First one is unfreezing. In this phase, the organization needs to identify the need of change and find solutions. A strategic renewal is needed. Organization must make the people visualize the need for change. Next phase is change. This phase is aimed on individual behavior. People try to do things in a better way. This process takes long time. Next phase is refreezing. In this phase changes are implemented and evaluated. The organization needs new goals and good leadership.
Concord bookshop is an old store, that is running for 64 years in New England. This store was famous in the small community and they had support from the people. The management knew the need for change. There was financial crisis in the store. The owners failed to communicate the vision and need for change to the employees. The owners made a unanimous decision without considering the organizational capabilities and skills of the employees. The management did not consider previous experience of the employees and community support. The decision was made in such a way that the employees either need to go with the decision or quit the job. The result was some of them quit their

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