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Conflict Paper

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Submitted By veronicaswimm
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Individual Assignment 1.2 Conflict Paper

Veronica S

MGT450

9/1/2013

Conflict management in the workplace is a problem that all leaders, managers, and employees have to deal with at one time or another. The basic components of conflict management include improving communication, teamwork, and a systematic approach to resolving disagreements productively. While working as a human resources representative for the Benefits Department, the department was faced with some issues as our director was forced to leave the organization due to a personal conflict with the human resource executive director. After the director left, the department had no direction and the only support the human resource team had was the immediate supervisor. Unfortunately for everyone, including the supervisor, the executive director was targeting everyone that had ever worked with our former director. With the above mentioned, our supervisors' title changed as needed on a daily basis. For example, if there was a need for the department’s expertise and knowledge, then she would be placed back in her position. Otherwise, she would be treated as one of the representatives. This became an emotional roller coaster for everyone involved as we did not feel supported and were very confused. Meanwhile, the executive director decided to name the payroll manager interim director to the Benefits Department which worsened the situation. It became evident that this person had no benefits knowledge which meant she made our jobs more difficult by pressing on unimportant issues and bending rules. However, the benefits staff tried to work with the interim director and explain to her how things worked on our side to no avail. As a result of the conflicts of no support from the interim director, several staff members filed grievances against both the executive director and the interim

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