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Conflict Resolution and Team Dynamics

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Company/Industry Background
The Hospitality Industry has thrived since the time that man has needed to travel. The industry has roots in many sub industries such as hostels, hospice, restaurants, travel, and entertainment services. Industry as we know it began in the early 1950’s to the 1960’s. The advent of mass transit and a booming economy after the eras of the World Wars, The Great Depression, and other social and economic changes caused a large amount of people to want to travel, dine out, and in all have a good time. The social climate today shows a large number of baby boomers reaching the age of retirement and studies show that a major portion of their disposable income will be spent on these industries (Miller, n.d.).
Charles Watkins open the first O’Charley’s restaurant in 1969 and continued to operate this single store until he sold the company to David Wachtel in 1984. Wachtel had goals of taking the company national and went public in 1990. Now the chain restaurant features a portfolio with three distinct restaurants, in cities nationwide and over 180 different locations for the O’Charley’s name. 1994 marked a time of employee strife for the company with a racial discrimination lawsuit that was settled two years later out of court. Despite the unsteady economy, employee strife, and loss of investors the company has not only grown but prospered in the meantime (O’Charley’s, n.d.).

Analysis of the Company's Organizational Dynamics Group and Team Behavior
Group dynamics in restaurant setting are more fluid and unstable than other industries. Informal and friendship groups tend to make the most impact on overall group dynamics. The restaurant itself has only one command group that being the management team and all the employees in that particular store. Within this command group two distinct groups arise; the front of house group,

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