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Conflict Resolution - City of Ottawa

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Description of Conflict

The transit conflict in Ottawa began in early 2008 when the contract between OC Transpo, Amalgamated Transit Union Local 279, and the city of Ottawa expired and negotiations began for a new contract. Negotiations were ongoing between the mentioned parties throughout the entire year and culminated into a strike that lasted from Dec 10, 2008 until January 29, 2009. Although this issue has been resolved, for residents, this is an issue that still resonates a feeling of disgust and underlying transit issues in the city.

Sources of this conflict are incompatible goals and differentiation between the City of Ottawa and the union members and employees of OC Transpo. The main issue’s of work scheduling highlighted the goals of the City of Ottawa and OC Transpo employees were on a collision course.

The conflict escalation cycle became very heated during Dec 1, 2008 when seven days of negotiations were taking place. Emotions of both parties including the residents of the city ran high and were very tense during the negotiations prior to the strike. The issue was manifesting into a full out conflict and perceptions of both sides, particularly the OC Transpo employees as being very aggressive and un-compromising. As the perceptions of the City of Ottawa as wanting more authority and not understanding the goals and work life of the OC Transpo employees grew, the conflict kept on escalating. Also, at the same time, the residents and the City of Ottawa’s perceptions of the employees were that they were uncompromising and their goals were not at the benefit of the city.

After the seven days of negotiations, the issue manifested into a full out conflict with a 95% vote in favour of a strike that began on Dec. 10, 2008. The initial outcomes of the failed negotiations were stress on the city residents, distorted information and an overall lack of trust in the city’s transit system. However, this conflict would not end there and would continue the loop of escalation. This paper will set out to describe and analyze the conflict through its life cycle from sources, manifestation, outcomes, and resolutions.
Sources of Conflict

1. Incompatible Goals
a. This is a clear source of conflict between the feuding parties.
i. The City of Ottawa’s goal is to have more control over the operations of OC Transpo service and employee’s. The City wants to control the scheduling of work in order to provide more efficient and reliable service to residents. The scheduling will be in blocks of days instead of single shifts where employees can play with the system to best suit them in terms of pay and days off. This will also provide added benefits of lowering operating costs. ii. This did not sit well with employees and unions since they schedule routes and work based on seniority in the organization. For example, employee’s goals are to move up the seniority chain and have more control over their own work schedule and the City of Ottawa’s vision is changing the current scheduling system.

2. Differentiation
a. Although both parties claim to have the same goals of better serving the community, the best way to achieve this was different amongst the parties involved.
i. The City of Ottawa wanted more control and to standardize the way scheduling happens. Also, the other hot topic of sick days and days off which were driven by the employees would no longer be totally in the employees control. The city saw this as the correct path to better service the community. ii. The OC Transpo employees were quick to shoot down the City of Ottawa’s direction especially with the idea of block booking which was exaggerated by the Union to the employees.
Handling of the Conflict

During the lifecycle of this conflict, many different methods were used to try and handle the conflict before a forced method was imposed on both parties. The Method’s used include problem solving and forcing.

1. Problem Solving
a. During the initial seven days of negotiations on Dec 1, 2008, a win-win approach was taken to solve the issues at hand. The City of Ottawa and the Union representing the OC Transpo employees spent many hours discussing and trying to formulate a new agreement that was acceptable to both parties. However, after seven days, these negotiations failed and OC Transpo decided to strike in order to have some leverage at the negotiating table.

2. Forcing
a. When the strike and conflict entered the third week, talks of parliament legislating the OC Transpo employees back to work came to light. As the days went by this became more of a reality. Labour Minister, Rona Ambrose, threatened to end the strike with back to work legislation which left the OC Transpo feeling uneasy. This would have been a blow to the OC Transpo union because it would have eliminated the leverage of the strike and forced them to compromise.

Resolution of Conflict

Towards the last few days before a forced back-to-work legislation, both parties agreed to all issues brought forth to an Arbitrator. The City of Ottawa and the Union representing the OC Transpo employees agreed that back-to-work legislation would be wasting resources and hurtful to both parties.

After early negotiations failed, the option of Arbitration was not received well by the Union due to The City of Ottawa wanting all issues in the Arbitrator’s hands. However, now, they have compromised as they had no other choice and even the scheduling and off work days were sent to Arbitration. The mayor at the time, Larry O’Brien, said “I know citizens have been through a lot, but I think this is the best way to get a fair and reasonable offer, It was absolutely the only way we were going to reach a deal, and I'm very comfortable we're moving ahead this way." The union representative Graham said, “"Everybody wanted to make something happen earlier, we think this is the best solution for us."

Both parties tried to make the resolution look like it was in their favour and that the un-compromising and poor negotiations of both parties be swept under the rug. Unilaterally, the city has also continued to seek changes to the Transport Canada regulations on work and rest rules.

References

"Public Transit in Ottawa." Public Transit in Ottawa. N.p., n.d. Web. 14 Feb. 2012. http://www.transitottawa.ca

"Ottawa Citizen |Don’t bow down striking transit workers told | Canada Daily News.. N.p., n.d. Web. 15 Feb. 2012. http://www.canada.com/ottawacitizen/story.html?id=13bfabce-c3c9-481e-ae03-ece4ce2bd245

"City, union reach deal to end Ottawa transit strike | CTV Ottawa | CTV News." CTV Ottawa | CTV News, Shows and Sports -- Canadian Television. N.p., n.d. Web. 16 Feb. 2012. http://ottawa.ctv.ca/servlet/an/local/CTVNews/20090129/OTT_Transit_51_090129/20090129?hub=Ottawa

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