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Conflict Resolution and Counseling Paper

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Submitted By Nanine17
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Pages 5
Running head: CASE

Case Study: Learning Programs in the American Express Learning Network
Nanine Barnes
MBA 525
Saint Leo University Saint Leo, Florida

In all business environments, conflict resolution and counseling is a must. At one point or another, conflicts will arise between coworkers. It is best to have policies, procedures and guidelines in all businesses established to help overcome these issues. It is also important to have a leader that exhibits the qualities of strong leadership and intrapersonal strengths. Effective listening skills, assertiveness and strong communication skills are also a must for a leader who can help bridge a conflict gap and point employees into the right direction. In a board sense, conflict resolution can exist between disagreements, between two individuals, companies involved in litigation or even countries seeking support to the highest level such as the United Nations. The common denominator between all these examples is the need for an outside intervention to solve the issues at hand. The first step in addressing conflict resolution is to identify the source of the issue and the parties involved. As a leader in the business world, it is important to fine tune your intrapersonal skills to indentify when this issues arise. A experienced leader will act fast to resolve the conflict before it spreads throughout the department like a cancer. A conflict can be brought to a manager’s attention by coworkers who witnessed the incident or management may notify a leader of a certain conflict. It is important to keep in mind that not all conflict is necessary confrontational or hostile. Conflict can take many shapes are forms in the workplace including sexual harassment, negative energy or lack of interaction. Conflict could also take the shape of avoidance. At times when a conflict

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