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Conflict

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Описание конфликта В рамках нашей работы мы рассмотрим проблему нарушений семейных взаимоотношений на примере известного всем фильма «Белые росы». Суть конфликта: главный герой случайно узнает о том, что его дочь приходится ему неродной и решает искоренить проблему разводом.

В данной конфликтной ситуации мы наблюдаем конфликт в супружеской паре при наличии «третьего лица», демонстрирующий явное противодействие главного героя, Васьки, и Мишки Киселя, вернувшегося в деревню и «раскрывшего все карты» о том, что он является отцом его дочери Галюни.

Источником конфликтной ситуации является неискренность во взаимоотношениях, проявившаяся со стороны супруги (это та сфера семейной жизни, связанная с взаимной информированностью о различных сторонах жизни и личных особенностях). Причиной конфликта является явное нарушение этики супружеских отношений, в данном случае – измена. Зона разногласий расширилась до границ объекта.

В данном случае конфликт возник случайно. Василий, главный герой, узнает об измене жены, Марии (супруг был в курсе отношений его жены и Мишки до их женитьбы). Василий пытается уладить проблему мирно и встретив случайно Мишку просит его уехать из деревни, так как он любит свою жену и они счастливы со своей дочерью. В свою очередь Мишка Кисель даёт отпор, рассказав, что он настоящий отец его дочери Гали. Этот конфликт привел семью в незащищенное положение. Тогда все и решилось: супруги будут разводиться. В силу определенных обстоятельств их развод был отложен, а зачинщик всего этого конфликта уезжает.

Анализ динамики конфликта

1) Предконфликтная ситуация

Ситуация накануне конфликта имела благополучный характер. Конфликт начался совершенно внезапно, причиной которого явилось возвращение Михаила, который и спровоцировал конфликтную ситуацию.

2) Инцидент

Василий просит Михаила уехать, чтобы он не мешал их счастливой жизни с Марией и Галей. Но Михаил дает отпор и утверждает о том, что Галюня его дочь и что он тоже любит Марию.

3) Эскалация

Василий самостоятельно принимает решение и ставит в известность жену о разводе и уходит из семьи.

В данном случае эскалация носит вялый характер, так как отсутствует выяснение взаимоотношений. Мария не предпринимает никаких мер по сохранению семьи.

В силу определенных ситуаций до развода дело не дошло и в это же время уезжает Михаил Кисель, потому конфликт не достигает своего предела. Василий не настаивает на разводе, но принципиально поступает по отношению к жене: не возвращается домой пока она сама не попросит его об этом.

4) Завершение конфликта

В завершении конфликта отношения между супругами подорваны и наблюдается некая напряженность, неуверенность в том, что все может быть прежде. Проявляется бездейственность супругов. Василий ожидает проявления инициативы и желания со стороны жены быть вместе, несмотря на сложившиеся обстоятельства.

5) Посткофликтная ситуация

Последствия конфликта носят конструктивный характер, Мария просит мужа вернуться в семью.

Анализ стиля поведения конфликтантов:

На протяжении всей конфликтной ситуации главный герой старается держаться уверенно. С самого начала его поведение направлено на сотрудничество, но решение проблемы оказалось важным для обеих сторон (Василия и Михаила) и никто из сторон не желает отступать от принятого решения, поэтому выбранный стиль поведения оказался трудным на данном этапе решения проблемы.

Выбранный стиль поведения Михаилом, конкуренция (соперничество), показывает его как человека волевого, твердого в своих решениях, но это лишь эффект первого впечатления. Как выяснилось далее, Михаил ощущая давление со стороны отца Василия, увидел необходимость смены стиля поведения и занимает выжидательную позицию, а потом и вовсе уклоняется от проблемы, исчезает.

Василий, уступая своим интересам, принимает решение разводиться (он любит свою жену и не желает верить в то, что Галюня не его родная дочь), он проявляет собственную готовность разрешить конфликт, чем и добивается принципиального согласия от жены, что она в свою очередь и демонстрирует (соглашается с условиями мужа: разводиться).

Мария, супруга Василия, приняла на себя роль молчуна и приспособленца: не отрицала связи с Михаилом, не пыталась отстаивать собственные интересы, смиряясь и соглашаясь с решением мужа о разводе, она тем самым отсрочивала разрешение конфликтной ситуации. Возможно, что именно таким образом она пыталась смягчить обстановку, восстановить гармонию в их отношениях. Принятый стиль поведения оказался эффективным, т.к. реальных шансов одержать победу в этом конфликте у нее не было, но было чувство сохранения прежних взаимоотношений.

Так как, самый главный зачинщик этого конфликта устраняется, то супруги понимают, что доводить дело до развода не стоит, ведь прожито совместно шесть лет и подрастает дочь, и оба супруга выбирают оптимальный стиль поведения – сотрудничество. Для выбора именно этого стиля поведения супругам понадобилось некоторое время для обдумывания сложившейся ситуации, приложение определенных усилий, поиск альтернативы к которой они и пришли.

Разрешение конфликта:

Изначально стратегией для преодоления конфликтной ситуации было выбрано сотрудничество: главный герой стремиться разрешить возникший конфликт с максимальной выгодой для обеих сторон, но взаимного желания решить проблему не возникло и стратегия разрешения конфликта другой стороны, Михаила Киселя, проявляется как соперничество. Именно сопротивлением Михаил стимулирует развитие конфликта между супругами и пытается разрушить семью. Тогда супруг берет всю вину на себя, не желая обнародования случившейся ситуации, тем самым оберегая самое важное и ценное в жизни – жену и дочь, он принимает стратегию компромисса, решая развестись. В результате, узнав об отъезде провокатора данного конфликта, супруги прибегают к принятию стратегии сотрудничества, так как результат к которому они пришли для них обоих существенен – сохранение семьи.

Прогнозирование постконфликтного взаимодействия:

Конфликт редко проходит совершенно бесследно. Он всегда оставляет после себя, прежде всего, какие-то следы в душах конфликтантов. В нашем случае, это может быть горечь, разочарование, утрата веры в людей и себя. Возможно, муж простил свою жену и испытывает определенный внутренний комфорт, что все завершилось именно так, однако внутри наверняка остался определенный осадок, который возможно послужит конфликтогеном в других, абсолютно не связанных с данной ситуацией, семейных конфликтах.

Влияние прошедшего конфликта на возникшую после его завершения ситуацию называется последствием конфликта. Это последствие может быть деструктивным, негативным, отрицательно сказывающимся на жизни конфликтантов, а может быть и конструктивным, позитивным, способствующим выявлению и разрешению существенных проблем, ранее остававшихся в тени.

Подводя итог, можно сделать вывод, что постконфликтное взаимодействие зависит от многих факторов: непосредственно последствия конфликта, индивидуальные особенности конфликтантов, их субъективное восприятие происходящего и многое другое.

Заключение

Если бы я оказывала конфликтологическую помощь я бы использовала различные методики разрешения конфликта, в частности «Карту возможностей» Скотта. Проводила бы индивидуальные консультации непосредственно с мужем и женой, с целью выявления глубинных причин и последствий конфликта. Затем, основываясь на полученных результатах проводила бы совместную работу для устранения либо погашения обид и других последствий конфликта, нахождения наилучшего способа взаимодействия данных конфликтантов. Также необходимо отслеживать дальнейшее развитие отношений и наблюдать влияния данного конфликта на их совместную жизнь.

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...Conflict between staff members and ways how to resolve it: A. Sue Burnett, President - When I have a conflict between staff members, I get both of the staffers in the same room with me so that I can hear both sides fairly. It is interesting how someone’s story changes when the other side is sitting beside them. When you are listening to both sides, you may need to make a clear? Cut decision and then explain the reasons for your decision. Too many bosses have a fear of confrontation and they don’t want to alienate a coworker; therefore, they say, “I’ll let you know my decision” and never get back to them. Or they say, “Work it out between you.” If they could have worked it out, there wouldn’t be a conflict.  A. Debbie D’Ambrosio, VP and Risk Manager - When there is a conflict between employees, the main thing is to let each person have their say. Many times a person wants to voice their concern or opinion. As a manager, you need to be that sounding board without alienating either side. As the mediator and manager, you may need to bring the focus back to what is important to the company. Many times the goal of the company is forgotten because of the conflict. Once that is brought back to the focus, then it may be easier to resolve what has caused the problem. A. Edna Hardin, District Manager - Conflict between staff members needs to be addressed immediately before it affects the whole team. The staff members should meet and discuss their differences in a polite and non-confrontational...

Words: 748 - Pages: 3

Premium Essay

Conflict

...Conflict Resolution Strategies Conflict, an antagonistic state or action involving divergent ideas or interests, is inevitable in interpersonal relationships. There is an erroneous belief in our society that conflicts always produce negative results and therefore should be avoided. But since people have divergent interests, beliefs, values, and goals, it is inevitable that conflicts will occur in our work settings and in our private lives. Conflicts are not only a natural component of any interpersonal relationship, but often desirable, because they have a number of potential payoffs. Conflicts produce lively discussions. When constructively handled, conflicts motivate the people involved to define issues more sharply, to search harder for resolution strategies, and to work harder in implementing solutions. Conflict, when handled effectively, can also lead to greater commitment to the relationship of the people involved, raise morale, and increase communication and cooperation. Successful resolution of conflict can lead to personal growth and facilitate innovation and creativity. However, ineffective management of conflict can lead to deterioration of rapport between the people involved, distrust, and perhaps alienation and burnout. Unfortunately, some organizations have norms that urge front-line service providers to suppress their suggestions for changes. Such norms are often communicated informally by agency management taking adverse actions (such as dismissal, demotion...

Words: 2351 - Pages: 10