Free Essay

Consumer Confidence Report 2012

In:

Submitted By ammark
Words 4047
Pages 17
QUARTER 2, 2012

CONSUMER CONFIDENCE, CONCERNS AND SPENDING INTENTIONS AROUND THE WORLD

91

Global consumer confidence index declined three points to 91
• Discretionary spending and saving decreased globally across all sectors • More than

two-thirds (67%)

of respondents changed spending habits to save on expenses • Concern for the economy and job security remained
Global consumer confidence declined three index points to 91 in Q2 2012 amid a worsening Euro zone crisis, lackluster U.S. job growth and China’s downward GDP revision for 2012, according to consumer confidence findings from Nielsen, a leading global provider of information and insights into what consumers watch and buy. “Consumers are clearly proceeding with caution in relation to their spending intentions,” said Dr. Venkatesh Bala, chief economist at The Cambridge Group, a part of Nielsen. “Consumer confidence lost momentum in the second quarter as global events, including a worsening Euro zone crisis coupled with slowing growth rates in China and India, impacted financial markets and consumer sentiment in many parts of the world. As renewed volatility entered global markets, consumers reacted by reining in spending and consumption intentions.” In the latest round of the survey, conducted between May 4 and May 21, 2012, consumer confidence declined three points to 100 in Asia Pacific, four points to 88 in North America, and two points to 96 in Latin America. An increase of one point each in Middle East/Africa (98) and Europe (73) was reported. Overall, consumer confidence rose in 41 percent of global markets measured by Nielsen in Q2, compared to a 68 percent increase in the previous quarter. Confidence declined in 26 of 56 markets, increased in 23, and remained flat in seven. The Nielsen Global Survey of Consumer Confidence and Spending Intentions, established in 2005, tracks consumer confidence, major concerns and spending intentions among more than 28,000 Internet consumers in 56 countries. Consumer confidence levels above and below a baseline of 100 indicate degrees of optimism and pessimism.

among global respondents

top worries

• More than half (57%) of global respondents said they are in recession and half of those believe it will continue for another year • Indonesia reported the highest consumer confidence index in the survey

2

Copyright © 2012 The Nielsen Company.

Global Consumer Confidence* 56 Countries – 3-Month Trend
Q2-2012 Nielsen Consumer Confidence Index
-2 +1 -4 +6

+2

-4 -2 -4 +4 +3

0
+1 -1 -1 +11 +2

EX | COU 120 NTR | 11 Y IND 9 | ON 11 IN ESI 6 D 11 A 5 | PH IA | ILI SA P UD PIN ES IA AR AB IA

0
-1 +5 -1 +1 -1 +2 -12 -2 -3

LG IU M LA ND | 7 LA 9 | ND S | 80 ME XIC 8 O | 1 SWE DEN 81 ARGE | 8 5 NTIN A |8 6 TURKEY | 86

NE TH ER

FIN

SO CR UT OA H KO TIA RE | 4 A SP AIN | 5 5 0 | JAP AN 52 | FRA NCE 57 | ROM ANIA 61 | 6 2 IRELAND | 64 UKRAINE | 65 POLAND | 69 | 70 LATVIA | 71 ANIA LITHU | 71 NI A 1 ESTO IC | 7 2 BL | 7 EPU AN 5 HR | 7 C IW M 7 CZE TA | 7 O GD ICA KIN FR D A TE H NI UT U SO
BE

LES SC O

0 | 3 ARY | 40 NG AL | 41 HU UG LY 43 RT PO ITA E | C EE

T EN FID N

MO RE C

( -3 change from Q1)

GLOBAL AVERAGE

91

IA AB YS LA D A R A TE | M NI 11 | U ZIL 1 8 RA | B 10 A 6 HIN G 10 | C KON 105 | HONG 104 ILAND | THA 104 PT 103 | EGY 100 | PERU 99 | COLOMBIA 95 | D E NMARK 95 | NOR WAY 95 | VIET 94 NAM 94 | CHI LE | 94 SI 94 | C NGA PO A | RE SW NA DA IT ZE RL AN D

IND

S TE IRA EM

-4 -5 +1 -3 +6 -1

GR

T EN ID NF O

0 0
-4 +1 -2 -2 +1 +7

IA ND LA TR US ZEA | A EW 92 | N AEL R N 91 | IS STA 91 | PAKI ALIA 91 ST R | AU 90 UELA ENEZ 89 | V ANY 88 | GERM 87 | UNITED STATES 87 | RUSSIA

+9 +7 -5 +1

+6

0
+4 -5

0

+1

-5

-1

+3

-5

-2

0

Top Tier Countries | 101 And Higher INCREASE

Mid Tier Countries | 100 To 90 DECREASE

Low Tier Countries | 89 To 30 NO CHANGE

Source: Nielsen Global Survey of Consumer Confidence and Spending Intentions, Q2 2012 *Survey is based on respondents with Internet access. Index levels above and below 100 indicate degrees of optimism/pessimism

Copyright © 2012 The Nielsen Company.

3

Job outlook and personal finances declined globally
According to the latest survey, job optimism declined one point globally in Q2 to 47 percent. Latin American respondents reported the biggest drop of four points to 48 percent. A favorable job outlook also declined three points in Asia-Pacific (58%), two points in Middle East/Africa (46%) and three points in North America (36%). While Europe’s job outlook increased by two points, only 27 percent were optimistic about job prospects over the next 12 months. “The worsening job picture globally stems from multiple vulnerabilities in global growth,” said Dr. Bala. “It has been simultaneously battered by the European debt crisis, slowing domestic demand and lower exports in China, spluttering personal income growth combined with fiscal and political uncertainty in the U.S., weaker export demand and rising consumer debt defaults in Brazil and currency devaluation in India. Companies small and large are reluctant to hire in such an atmosphere of worldwide uncertainty.” Over half (53%) of global respondents were optimistic about their personal finances, a decline of two percentage points from Q1. Asia-Pacific respondents reported the biggest decline in favorable financial perceptions, declining four points to 59 percent. Latin Americans were most optimistic about finances at 63 percent, followed by Middle Eastern/African respondents (61%), North Americans (51%) and Europeans (36%). The biggest quarterly consumer confidence gains last quarter were reported in France, Belgium, Finland, Switzerland, Austria, Egypt, Greece, Poland, Malaysia, and Sweden. The biggest quarterly declines were reported in Taiwan, Argentina, Australia, China, Netherlands, United States, Brazil, India, Italy, Norway, and Saudi Arabia.

Countries with biggest consumer confidence index increases/decreases Q2 vs. Q1 2012

INCREASED

+
11

-12

DECREASED

FRANCE

-

TAIWAN

+ + + + + + + + + +

BELGIUM

9

-5

-

AUSTRALIA

FINLAND

7

-5

-

ARGENTINA

SWITZERLAND

7

-5

-

CHINA

AUSTRIA

6

-5

-

NETHERLANDS

EGYPT

6

-5

-

UNITED STATES

GREECE

6

-4

-

BRAZIL

POLAND

5

-4

-

INDIA

MALAYSIA

4

-4 -4

-

ITALY

SWEDEN

4

-

NORWAY

Consumer confidence index point change versus previous quarter

-4

-

SAUDI ARABIA

Source: Nielsen Global Survey of Consumer Confidence and Spending Intentions, Q2 2012

4

Copyright © 2012 The Nielsen Company.

Spending intentions declined across all sectors
Intended discretionary spending and saving decreased globally in Q2 across all sectors reviewed. The biggest spending intention declines were reported for new technology products, down five points to 23 percent; out-of-home entertainment, down four points to 28 percent; and holidays/vacations, down three points to 30 percent. Saving intentions also waned, dropping from 50 percent of global respondents who said they put spare cash into savings in Q1 to 47 percent in Q2. Additionally, investing in shares of stocks/ mutual funds and saving for retirement declined four points each to 19 percent and nine percent, respectively. Two-thirds (65%) of global respondents indicated that purchasing of discretionary and necessary items is now restrained. Sixteen percent reported concern about the economy, 14 percent about job security and 10 percent reported stress about balancing both work and life responsibilities. In Q2, there was no increase in the number of global respondents who said they were in recession, which remained at 57 percent, the same as the previous quarter. “Things are not necessarily getting worse for the average consumer, they just aren’t getting better. That number, however, could change depending particularly on how the situation in Europe evolves,” said Dr. Bala.

Discretionary spending and saving decreased across all sectors
How to utilize spare cash after covering essential living expenses ( global average )

CHANGE BETWEEN Q1/Q2 2012 47% Q2 2012 Q1 2012 Q4 2011 Q3 2011 32% 30% Q2 2011 28% 23% 25% 19% 19% 15% 9% 3%

3
Putting into Savings

2
New Clothes

3
Holidays/ Vacations

4

5

2

4

3

4

2
I have no spare cash

1
Don’t know/ undecided

Out of New Paying off Investing in Home Retirement Home Technology debts/ shares of improvements/ fund Entertainment Products credit cards/ stock/ decorating loans mutual funds

Source: Nielsen Global Survey of Consumer Confidence and Spending Intentions, Q2 2012

Copyright © 2012 The Nielsen Company.

5

Asia-Pacific consumers reined in spending intentions
Spending intentions among Asia-Pacific respondents declined in Q2 across all sectors: holidays and new clothes (-7 percentage points), new technology and out-of-home entertainment (-8), and home improvements (-6). Saving strategies also declined as 60 percent of respondents indicated they put spare cash into savings (from 66% in Q1), 31 percent invested in stock/mutual funds (from 38%), and 11 percent saved for retirement (from 17%). However, despite a cut back on discretionary spending last quarter, Asia-Pacific respondents remained the most enthusiastic spenders and savers compared to the other regions. Indonesia reported the highest consumer confidence index at 120, topping India’s score of 119. Indonesians were the most optimistic about their personal finances (82% were optimistic compared to the global average of 53%), while Indians remained the most confident consumers for job prospects at 77 percent, despite a seven point quarterly decline. “While there is no doubt the Indian economy is slowing down a bit and the country is adjusting to that new reality, the nominal GDP growth rates are still the envy of the developing world given the size and scale of the market,” said Piyush Mathur, president, Nielsen India Region. “India’s consumer confidence remains amongst the highest of the countries tracked in the survey and while Indian consumers are getting more anxious about job prospects, rising inflation and a slowdown in the economy, when we look around the world, they still seem to be among the most optimistic.” “In Indonesia, consumer optimism has been evident all year fueled by investment rating upgrades from Moody’s and Fitch,” said Catherine Eddy, managing director, Nielsen Indonesia. “The market is very buoyant among consumers and investors right now and with a population of 240 million, Indonesia is possibly the next big bastion after China and India.” Malaysia’s consumer confidence index increased four points to 111 in Q2 as optimism in personal finances gained six points quarterly. “Several developments have prompted an upbeat attitude among Malaysians,” said Richard Hall, managing director, Nielsen Malaysia. “Inflation grew at a slower pace since February, the ringgit outperformed Asian currencies in the first four months of the year, corporate earnings showed a favorable outlook for 2012, and manufacturing output picked up pace in February, March and April. However, this optimism does not necessarily translate into spending, as Malaysians are among the highest savers in world.” Consumer confidence in China (105) and Australia (90) declined five index points each in Q2. “After several consecutive quarters of increases in China’s consumer confidence, it is reasonable to see a slight pullback,” said Yan Xuan, president, Nielsen Greater China. “In spite of the decline, China’s consumer confidence remains one of the most optimistic relative to their counterparts in other major economies. Confidence cannot increase indefinitely especially in light of the impact of the current global economy and the ongoing European financial crisis on China’s export growth. Over time, the Chinese government’s efforts to transform China into a consumption-led economy will pay off for the country.” “Australian consumer confidence hit its lowest level since the Nielsen Consumer Confidence Index was established in 2005, sinking lower than levels previously recorded at the height of the global financial crisis,” said Chris Percy, managing director, Nielsen Pacific. “Continued frustration over interest rates and ever-increasing utility and living expenses are impacting discretionary spending, as consumers opt to keep their wallets firmly in their pockets.”

Asia-Pacific consumers cut back on spending in Q2, but most levels exceed the global average
How to utilize spare cash after covering essential living expenses Putting into savings
SAVING

ASIA-PACIFIC
[ CHANGE VS. Q1 2012 ]

GLOBAL AVERAGE 47% 19% 9% 32% 30% 28% 23% 25% 19% 15%

60% [ -6 ] 31% [ -7 ] 11% [ -6 ] 35% [ -7 ] 37% [ -7 ] 34% [ -8 ] 30% [ -8 ] 21% [ -4 ] 18% [ -6 ] 7% [ +3 ]

Investing in shares of stock/mutual funds Retirement fund New clothes Holidays/vacations

SPENDING

Out-of-home entertainment New technology products Paying off debs/credit cards/loans Home improvements/decorating I have no spare cash

Source: Nielsen Global Survey of Consumer Confidence and Spending Intentions, Q2 2012

6

Copyright © 2012 The Nielsen Company.

U.S. consumers emphasized more saving than spending
U.S. consumer confidence declined five index points to 87 in Q2 after a promising nine point increase in Q1. Nearly six-in 10 Americans (59%) were pessimistic about job prospects over the next 12 months, 63 percent indicated spending will be restrained and 30 percent reported they have no spare cash, a rise of seven points from Q1. “Given the continued slowdown in hiring, which has been steady since January, consumers are concerned that the economy is stalling again,” said James Russo, vice president, Global Consumer Insights, Nielsen. “Three years after the official bottom of the recession was called in June 2009, 78 percent of Americans still believe they are currently in are in a recession and in the wake of renewed global volatility, they are keeping their spending levels in check.” While spending intentions were restrained in Q2, saving strategies increased. In the latest findings, four-of-10 U.S. respondents said they put spare cash into savings, a rise of three points from Q1 and seven points from a year ago. More Americans also indicated they were investing in stocks/ mutual funds (10% in Q2, compared to 7% a year ago). While debt was still a top concern among 11 percent of U.S. consumers, it was down from 13 percent in Q1. “Savings and paying down debt continue to be a focus for consumers once they cover their essential living expenses,” said Todd Hale, senior vice president, Consumer & Shopper Insights, Nielsen U.S. “Consumerpackaged goods unit sales declined 1.3 percent in the latest quarter ending 5/12/2012, but as inflationary pressures eased, the quarterly 2.9 percent dollar sales growth was off from the 3.9 percent growth level for the 52-week period ending 5/12/2012.”

59% have a pessimistic job outlook

63% indicate restrained spending

30% don’t have spare cash

Source: Nielsen Global Survey of Consumer Confidence and Spending Intentions, Q2 2012

Copyright © 2012 The Nielsen Company.

7

Amid the debt crisis, Europe showed some positive developments
There was some positive news in Europe last quarter despite the debt crisis and fears of Greece’s potential departure from the Euro. Of 28 European markets measured, job confidence rose in 19, fell in five and remained flat in four. Eight of the top 10 biggest consumer confidence increases in second quarter hailed from Europe, with France (+11) and Belgium (+9), rising the most. Greece, despite reporting a low consumer confidence score of 43, increased six points since Q1. “While the economic situation in France remains challenging as unemployment rates in April and May were the highest in 10 years, price increases for fast-moving consumer goods is slowing down and sales remain somewhat protected from the crisis,” said Laurent Zeller, managing director, Nielsen France. “The rise in optimism in the second quarter was also fueled by a post-election euphoria as new President François Hollande buoyed hope for the future. The current mood was measured prior to the Parliament elections won by the socialist party, but the outlook will likely turn gloomy as the government will likely soon announce measures, such as higher taxes, to cope with public deficit and debts and to fund some social benefits.” “In Belgium, consumers were increasingly worried about potential budgetary constraint measures proposed by the new government,” said Jens Ohlig, managing director, Nielsen Belgium. “While fears abated in the current quarter, purchase behavior is still very cautious. The real estate and house-building markets are suffering a significant reduction, new car sales are down and fast-moving consumer goods volume sales declined in Q1 2012. Italy’s consumer confidence index has been declining steadily over the past six quarters, and dropped to a low of 41 with a four point decline in second quarter. “In Italy, the economic situation and the lack

European Job Confidence in 28 Countries

19 INCREASED +9 +5 +3 +1 +10 +9 +3 +15 +3 +2 Austria Belgium Czech Republic Estonia Finland France Germany Greece Hungary Ireland +2 +4 +3 +3 +4 +2 +1 +11 +3 Latvia Lithuania Norway Romania Russia Spain Sweden Switzerland Ukraine

5

DECREASED -4 -3 -1 -1 -3 Denmark Italy Netherlands Poland Turkey

4

NO CHANGE Croatia Israel Portugal United Kingdom

Job confidence percentage point change Q2 vs. Q1 2012

Source: Nielsen Global Survey of Consumer Confidence and Spending Intentions, Q2 2012

of government measures to accelerate growth continues to impact consumer confidence,” said Roberto Pedretti, managing director, Nielsen Italy. “All key indicators worsened in the latest round of the survey as virtually all Italians (98%)

think the country is in a recession and one-of-four have no spare cash. Job security remains the biggest concern in the next six months, and stress over children’s education and increasing fuel prices have risen.”

8

Copyright © 2012 The Nielsen Company.

Latin Americans saved less, but paid off debt
Despite a four point consumer confidence decline from last quarter, Brazil reported the highest index in the region at 106. Peru’s index of 100 dropped by one point, and Colombia and Venezuela held steady at 99 and 89, respectively. Consumer confidence in Chile declined by two index points to 94 and Mexico reported the only regional increase of one point to 81. One-in-five (19%) Latin Americans said they have no spare cash and one-third (34%) indicated they are paying off debts and credit card loans. Latin Americans who utilized spare cash for savings declined by three points to 28 percent. All markets reviewed in the region, with the exception of Venezuela and Colombia, lost confidence in the job market in second quarter, with Brazil dropping six points and Argentina declining five points. Brazil, despite the decline, remained the most optimistic about job prospects as two-thirds of respondents said the outlook will be positive over the next 12 months. “The decrease in Brazil’s score is largely attributed to a slowdown in economic activity spurred by the European crisis and a pull back in demand for commodities by China,” said Eduardo Ragasol, country manager, Nielsen Brazil. “Furthermore, industrial production is experiencing a reduction and job numbers are starting to decrease. As Brazilian confidence is among the highest in the world, the situation is not alarming, but needs to be carefully watched.”

Latin American excellent/good perceptions of local job prospects over the next 12 months
BRAZIL VENEZUELA
6

6

66%
CHILE
3

36%
COLOMBIA
0

55%
PERU
3

36%
MEXICO
4

53%
ARGENTINA
5

23%

40%
Source: Nielsen Global Survey of Consumer Confidence and Spending Intentions, Q2 2012

CHANGE BETWEEN Q1 & Q2 PERCEPTION IN Q2

Copyright © 2012 The Nielsen Company.

9

Job security remained a top concern in the Middle East & Africa
Saudi Arabia reported the highest consumer confidence score in the region, despite a quarterly decrease of four points to 115. United Arab Emirates (108) and Egypt (103) increased three and six points, respectively. Pakistan’s score of 91 remained flat from the previous quarter and South Africa declined three points to 77. Job security remained a top concern in the region among one-of-five (21%) respondents. Optimistic perceptions of job prospects over the next 12 months declined in all countries except Egypt, which reported a seven point increase to 61 percent and South Africa, which held steady at 26 percent. The economy (12%), political stability (9%), parent’s welfare and happiness (7%) were other top concerns. “Egyptians’ consumer confidence has increased since the January 2011 revolution. This is due to general optimism and determination to rebuild the society,” said Ram Mohan Rao, managing director, Nielsen Egypt. “This new era carries hope and confidence not only for Egyptians, but for the entire Arab nation. Obviously expectations are now very high for the new government, and it will be interesting to observe how these expectations are met in the coming months”. “The four percent decline in Saudi Arabian consumers’ sentiments is aligned with the slight (3%) decrease in global consumer confidence this quarter,” said Arslan Ashraf, Managing Director, Nielsen Saudi Arabia. “Largely marked by optimism and driven by government spending, Saudi consumers continue to deliver a high consumer confidence score of 115. Accelerated efforts towards economic reform have also played their part, but are yet to bear fruit, including new measures to tackle unemployment and the passing of a long-awaited mortgage law to help solve the housing problem. Despite this, complex developments on the sociopolitical front remain across the

Top 10 concerns over the next 6 months in the Middle East & Africa

GREATEST CONCERN
1

SECONDARY CONCERN
Job Security
2

21%

10%

12

%

The Economy
3

12%

9

%

Political Stability
4

10%

7%

Parent’s Welfare & Happiness
5

8%

6%

Increasing Food Prices
6

8%

6%

Work/Life Balance
7

7%

5%

Childrens’ Education and/or Welfare
8

6%

4%

Increasing Utility Bills
9

6%

4

%

Health
10

5%

4

%

Terrorism

4%

Source: Nielsen Global Survey of Consumer Confidence and Spending Intentions, Q2 2012

Middle East, contributing to a general sentiment of uncertainty as to when and

how the turmoil while subside and the extent of its impact.”

10

Copyright © 2012 The Nielsen Company.

Country Abbreviations
Argentina Australia Austria Belgium Brazil Canada China Chile Colombia Croatia Czech Republic Denmark Egypt Estonia Finland France Germany Greece Hong Kong Hungary India Indonesia Ireland AR AU AT BE BR CA CN CL CO HR CZ DK EG EE FI FR DE GR HK HU IN ID IE Israel Italy Japan Latvia Lithuania Malaysia Mexico Netherlands New Zealand Norway Pakistan Peru Philippines Poland Portugal Romania Russia Saudi Arabia Singapore South Africa South Korea Spain Sweden IL IT JP LV LT MY MX NL NZ NO PK PE PH PL PT RO RU SA SG ZA KO ES SE Switzerland Taiwan Thailand Turkey United Arab Emirates United Kingdom Ukraine United States Venezuela Vietnam CH TW TH TR AE GB UA US VE VN

Region Abbreviations:
AP EU LA MEAP NA Asia-Pacific Europe Latin America Middle East, Africa, Pakistan North America

About the Nielsen Global Survey
The Nielsen Global Survey of Consumer Confidence and Spending Intentions was conducted between May 4 and May 21, 2012 and polled more than 28,000 online consumers in 56 countries throughout Asia-Pacific, Europe, Latin America, the Middle East, Africa and North America. The sample has quotas based on age and sex for each country based on their Internet users, and is weighted to be representative of Internet consumers and has a maximum margin of error of ±0.6%. This Nielsen survey is based on the behavior of respondents with online access only. Internet penetration rates vary by country. Nielsen uses a minimum reporting standard of 60 percent Internet penetration or 10M online population for survey inclusion. The Nielsen Global Survey, which includes the Global Consumer Confidence Index, was established in 2005.

About Nielsen
Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence, mobile measurement, trade shows and related properties. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. For more information, visit www.nielsen.com.

Copyright © 2012 The Nielsen Company. All rights reserved. Nielsen and the Nielsen logo are trademarks or registered trademarks of CZT/ACN Trademarks, L.L.C. Other product and service names are trademarks or registered trademarks of their respective companies. 12/5198

11

Similar Documents

Premium Essay

Economic Projection

...Economic Projection Macroeconomics In this report I give the statics that I found for each of the economic indicators for 2012 and 2013 along with what I found of the current state of 2014 then I make my best guess with the information I have as to how 2015 will look. I feel from what I have experienced as well as from my research, watching the news and just listening to people talk, 2015 will improve slightly from our current state as well as from comparing it to 2012 and 2013. The real GDP growth for 2012 was 1.6% and 3.13% in 2013. So far in 2014 it is at 2.43%. Given these numbers we show that production had a significant rise in 2013 and then has slowed down in 2014 slightly, but is still holding steady. I say that as the economy continues to do better so will production. I am predicting that 2015 will be about the same as 2013 at 3.13%. Unemployment has been steadily going down from each year. It has lowered from 8.1% in 2012 to 7.4% in 2013 to its current 6.4%. I think that in 2015 the unemployment will go down to about 5.4%. I believe the drop of unemployment is mainly due to people giving up on the job search. Some have either not been willing to relocate or have went back to school and some just have given up completely or have switched over to disability income. The CPI has increased slightly from 0.1% in 2012 and 2013 and at this time it is 0.3%. I think inflation will go up in 2015 to 0.6%. As unemployment drops inflation usually rises. I am predicting...

Words: 912 - Pages: 4

Free Essay

Cole

...Analysis of the grocery industry Coles Supermarkets Australia October 2012 Analysis of the grocery industry Contents Glossary ..................................................................................................................................... i Executive Summary.................................................................................................................. iii 1 Introduction .................................................................................................................... 1 1.1 1.2 Project approach and objectives........................................................................................ 1 Report structure ............................................................................................................... 2 2 3 Coles – an overview ........................................................................................................ 3 Economic contribution of Coles ....................................................................................... 5 3.1 3.2 3.3 3.4 3.5 3.6 3.7 Modelling approach .......................................................................................................... 5 Direct economic contribution ............................................................................................ 6 Indirect economic contribution ......................................................................................... 6 Total economic contribution .......

Words: 19655 - Pages: 79

Premium Essay

Haptic-Thesis

...Administration Fall 2012 Prepared by – Advisor – Mr. Zohaib Sufiyan Acknowledgement Firstly we would like to thank the Allah Almighty for his blessings and for the timely completion of the research. We would also like to thank and appreciate the efforts of our thesis advisor – Mr. Zohaib Sufiyan for his assistance at every step of the report. We would like to thank following people for providing us with valuable information which formed the basis of our research and expanded our knowledge base: Ms. Wajeeha Javed – Head of Academics, SZABIST Mr. Fahad Zuberi– BBA Coordinator, SZABIST Mr. Rizwan Bashir– CEO/Consultant, Training House Mr. Khurram Abbas– Territory Manager – Reckitt Benckiser Thank you all Table of Contents 1 Executive Summary 4 2 Introduction 5 2.1 Variables of the Study 5 2.2 Research Methodology 6 2.3 Sampling Size & Sample Techniques 9 2.4 Scope of Study 10 2.5 Research Objectives 10 2.6 Research Questions 11 3 Assumptions 11 4 Literature Review 12 5 Theoretical Framework 34 5.1 Flowchart 34 5.2 Explanation 34 5.3 Question Statement 35 6 Data Analysis 36 6.1 Study 1 36 6.2 Study 2 41 6.3 Data Collection Methodology 56 7 Conclusion 57 8 Recommendations 58 10 Limitations of the Study 59 11 Area of Further Study 60 12 References 61 13 Appendix 68 13.1 Questionnaire for Measuring Need for Touch (NFT) 68 13.2 Questionnaire for Measuring Attitude Confidence for Study 1 69 13...

Words: 17202 - Pages: 69

Premium Essay

Arab Ads Nielsen Norms

...A Nielsen Report Global Trust in Advertising and Brand Messages April 2012 CONSUMER TRUST IN “EARNED” ADVERTISING GROWS IN IMPORTANCE Trust in traditional paid advertising messages declines Earned media sources remain most credible Confidence in online and mobile advertising increases Regional variances offer global marketers opportunities Improved relevance in advertising has room to grow The voice of fellow consumers continues to be strongly heard when it comes to the most trusted forms of advertising. Ninetytwo percent of consumers around the world say they trust earned media, such as word-of-mouth or recommendations from friends and family, above all other forms of advertising—an increase of 18 percent since 2007, according to a new study from Nielsen, a leading global provider of information and insights into what consumers watch and buy. Online consumer reviews are the second most trusted source of brand information and messaging, with 70 percent of global consumers surveyed online indicating they trust messages on this platform, an increase of 15 percent in four years. Nielsen’s Global Trust in Advertising Survey of more than 28,000 Internet respondents in 56 countries shows that while nearly half of consumers around the world say they trust television (47%), magazine (47%) and newspaper ads (46%), confidence declined by 24 percent, 20 percent and 25 percent, respectively, between 2009 and 2011. Still, the majority of advertising dollars are spent...

Words: 3316 - Pages: 14

Premium Essay

Econmics

...scenario is still high. For the case of the United States and in close relation with the automobile industry, the output in terms of growth has remained stagnant and is continuously becoming constrained because of the highly deleveraging and tough influences and uncertainties of the outlined policies. J.D power and associates analyst Jeff Schuster stated that there was a reduction in the number of sales during the first half of 2011 economic year. The reduction is believed to have resulted from a lack of customer confidence on the products (Akerson, 2014). Macroeconomists have for a long time outlined that GDP strongly depends on consumption and the percentage of consumption dictating GDP at any given time stands at 70%. However, in August of 2011, the consumer based comfort index became the weakest since March of 2009, and the confidence level among the US-based consuming community dropped to the lowest level since the 2008 financial crisis (Hubbard & Antony, 2012). Automobiles are long term or durable products that most customers can prefer to sideline them in their budget if they are not sure of their future job status, and therefore ending up lowering the GDP of the automobiles. GDP has been at a drop, and it only started to rise from September of 2009 but the same evidence started to diminish considerably in 2010 (Akerson, 2014). The rise and fall of the GDP reflect...

Words: 1492 - Pages: 6

Premium Essay

Uk Online Travel Agencies

...15 Appendix H 15 Appendix I 16 References 17 Introduction This report aims to analyse the online travel agency industry in the United Kingdom (UK). It does so using a variety of techniques: 1. Offering a global view of the industry across four chosen countries – China, India, United States and the UK 2. PESTEL analysis – a summary is included in this executive summary, with the full analysis as an appendix at the back. 3. Porter’s 5 Forces analysis The online travel industry in the UK has been established for some years now and is reaching maturity. As it reaches maturity, the rapid growth it saw leading up to this point will cease to continue. This will increase competition and make it increasingly difficult to operate an agency. This economic climate will cause further difficulties for online travel agents as consumers look to find value for their money, and spend time seeking the lowest price. In saying that there are enormous opportunities on the technological front with m-commerce beginning to come to fruition. In addition, the industry is beginning to see the benefits of marketing through social media and this should play an important role in the future viability of an online travel agent. Global View The online travel market in Asia is expected to be the most import driver that will affect the overall travel market in Asia in 2012. Estimated to grow 35.2% annually in 2012, the...

Words: 3814 - Pages: 16

Premium Essay

American Express Survey

...2012 Global Customer Service Barometer Findings in the United States A research report prepared for: Research Method    This research was completed online among a random sample of consumers aged 18+. A total of 1,000 interviews were completed. Interviewing was conducted by Echo Research between February 22 and 29, 2012. The overall results have a margin of error of +/- 3.1 percentage points at the 95% level of confidence. © echo 2 Consumers think businesses are paying less attention to providing good customer service Nearly a third of consumers believe that, in this current economy, businesses ‘pay less attention to providing good customer service’, a significant increase from 2011 (32% vs. 26%). Three in ten (29%) consumers think that ‘businesses’ attitudes towards customer service have not changed’, down significantly from 34% in 2011. As in 2011, another third of consumers believe businesses ‘have increased their focus on providing good customer service’ (32% in 2012 and 2011) both down significantly from 37% in 2010. In this current economy, do you think that …? Businesses' attitudes towards customer service have not changed 29% 34% 27% 2012 2011 2010 Businesses have increased their focus on providing good customer service 32% 32% 37% Businesses pay less attention to providing good customer service 32% 26% 28% 0% Q.T3 © echo Significantly higher/lower than previous year at the 95% confidence level. 20% 40% 60% 80% ...

Words: 1050 - Pages: 5

Premium Essay

Fv Measurement and Global Crisis

...Conclusion 10 Reference 12 Relationship between Fair Value Measurements with Investor Confidence during Global Financial Crisis Abstract As investor, the needs of information which can reflect accurate financial information matching with current market condition is essential. Using fair value methods and measurement for asset valuation is one of the best accounting methods which can reflect current market condition accurately. But FVA cannot be separated from the critique especially when global financial crisis hit the world. Critique said FVA decrease investor confidence to invest in market which made more illiquid market during the time. In this paper, our aim is to find the relationship between fair value accounting, method, and measurement with investor confidence. We have been searched the data from previous journal that has been worked before to prove our assumption which are Fair value has decrease investor confidence and investor rely on information which is provided only by fair value measurement. 1.0 Introduction and Motivation There have been many studies on the role of FVA to global financial crisis (GFC) which may result in different opinion and open debate in the future. Most of the past research papers consist of the focus of this paper which is to find in depth more on how the fair value (FV) measurement may or may not affect recent GFC and how it affecting investor confidence. These past studies will help to construct this paper immensely and hopefully provide...

Words: 4953 - Pages: 20

Premium Essay

Drapers 2012 Retail Forecast Report Summarised

...The UK Fashion Market: Present The Drapers 2012 Retail Forecast Sarah Curran, founder of etailer My-Wardrobe and Meg Lustman, managing director of womenswear chain Warehouse both state how consumers will become cautious in their purchasing habits therefore retailers must provide the right product. This is proven to be true, as consumers are looking to buy essential products that are long lasting with quality being the key incentive to purchase. Furthermore, they stated that providing exceptional customer service and enticing the customer with extra services and excitement is a must for 2012. This has been demonstrated with John Lewis sitting amongst the most admired retailers of 2012 according to ‘The Drapers Market Report 2012’ for their exceptional customer service and how they embrace the multichannel attitude by targeting the right consumer, providing them with the right product online and in store. Fiona Lambert, brand director at supermarket brand George at Asda who stated ‘customers will buy investment pieces’, made a further opinion on product quality. Mark Bage, co-owner of York premium indie Sarah Coggles stated ‘the move from disposable fashion to investment statement pieces by customers will continue to change the high street.’ This was proven to be true as J Brand leather leggings priced at £875 sold out in 48 hours. We are still in a recession, however consumers are looking to purchase on trend, quality products. Many agree that being a multi channel retailer...

Words: 3681 - Pages: 15

Free Essay

Tgi Fridays Marketing Trends

...casual’s year-over-year traffic rose 6 percent in 2011. Consumers are trading down to quick-service and fast casual outlets in favor of their convenience and value. Gen Y, a demographic that is “entering their prime dining-out years,” favors the quality and value perceptions of fast casual options. In response, restaurants are revamping interiors to be more modern, rethinking marketing with new social media campaigns and revising menus to cater to a younger flavor palate. Other restaurants are focusing on to-go menus that appeal to this younger generation’s on-the-go lifestyle. Competitive Trends * Brands * Product * Generic * Total Budget Technological Trends Restaurant operators have data tools at their fingertips that help them understand their customers and the effectiveness of their marketing messages. Data from social media, public relations, email marketing and advertising can help operators evaluate strategies and plan for the future. However, first casual dining chains must break down the walls of traditional departments like marketing and public relations to develop a holistic plan for analysis across multiple departments. Economic Trends With high unemployment rates, real estate troubles, increasing oil prices and a volatile stock market, consumer confidence levels are expected to remain stagnant in 2012. Predicted GDP growth in 2012 is modest, between 2 and 3 percent. Although consumer...

Words: 570 - Pages: 3

Premium Essay

Anh Yeu Em

...Name of Product Excellence Noir 70% Brand Lindt Country of Origin Switzerland Product Specifications 100g Product form Solid Export from Switzerland Export to Japan Group member: Cho Ki YIU Duy Manh Quyen NGUYEN PRO FORMA INVOICE Lindt&Sprungli AG Purchasing Department Seestrasse 204 8820 Kilchberg Sold to: Nissil Foods Holding Co., Ltd Mr. Aiwa, Purchasing Director 28-1, Shinjuku Rokuchome, Shinjuku, Tokyo, Japan 30/11/2013 |Description |Customs Code |Quantity |Unit Price |Amount | |100 dark chocolate bars, 100 grams, |180613 |50 cartons |1200 EUR |60 000 EUR | |solid in one carton | | | | | |Total amount FCA Kilchberg, ICC...

Words: 1223 - Pages: 5

Premium Essay

Jcp External Analysis

...requirements, technologies and global expansion), the industry environment, the competitive environment, the driving forces and the key factors for success within the industry. In terms of the general external environment, the retail industry is a multi-trillion dollar business in the United States alone and maintains operations primarily due to consumer spending. Such purchases rely upon the disposable income of consumers and, as a result, the success of the retail industry is directly correlated to the economic status of the country. Due to the recent economic recession in the United States in 2008, customer confidence is not as high as it once was and, as a result, consumers are more price-sensitive in their retail purchases than they once were. As a result, retailers must be incredibly careful in their selection of product mix, their associated retail prices and the promotions they offer. Aside from price and pricing structure, another major component to consider in the retail industry is the domestic and global increase in the use of technology. Such shift in the availability and reliance upon technology has driven retail consumers to be more time sensitive but has also allowed them a greater power as buyers because finding the same or similar products online is simple, quick and sometimes even more cost-effective than purchasing items in a retail store. Furthermore, the reliance upon technology has also lead to necessary changes in customer service and point-of-sales procedures...

Words: 3125 - Pages: 13

Premium Essay

Greenwashing

...Marketing Management 555 Assessment 1 Greenwashing Ursula Dixon Student 15413677 Greenwashing Executive Summary The purpose of this report is to outline the term ‘Greenwashing’, describe the effect of the practice of corporate greenwashing on consumer confidence and how in the long term this will affect the environment. Greenwashing is the systematic deception of the buying public about the ‘greenness’ of a product or service. It is a deeper issue than a logo on a product label. A logo is a symptom of the amount of environmentally friendly embellishment given to a product, which when discovered by the consumer as misleading or untruthful (Readfeam 2012), is leading to the slow eroding of confidence in the assertions made by manufacturers, service providers and the advertising agencies that represent them. As consumers are becoming more aware of effective sustainability practices, they are suffering from a loss of confidence in the marketing spin; and the environment is feeling the impact of the lack of sustainability in the manufacture of the product and/or service. Government engagement on a global level is necessary and required to see the consequences of false and misleading advertising become a deterrent to greenwashing. The consequence must outweigh the products potential revenue and the legal bodies adjudicating these outcomes must have the necessary ‘teeth’ to take the argument all the way through the court system. Effective benchmarking of...

Words: 2733 - Pages: 11

Premium Essay

The Real Beauty Message

...Introduction Marketing a successful advertising campaign can be a difficult but even more so, risky task. The fact that marketing a product can have a negative or positive impact on consumers is crucial to the overall success of the product. This report will discuss two campaigns: Dove’s Campaign for Real Beauty that target women’s outer beauty, instilling self-confidence, versus AXE’s AXE Effect campaign that target young adult males while exploiting young adult women’s perception of beauty unrealistically. Dove and AXE products are owned by the same company Unilever. The report will analyze their complete opposite approach to their target market, and criticisms received from the media and consumers. The report will also offer recommendations to marketers that may lead to having a successful advertising campaign. FINDINGS Findings were made in the following areas: target market and criticisms. Target Market Dove products target women of all ethnicities, age, shape and size in hopes to define the true definition of beauty. Since 2004, Dove has used Campaign for Real Beauty ads along with the vision to “Imagine a World Where Beauty is a Source of Confidence not anxiety” (2014). Dove’s ad campaigns feature real women whose appearances are not the typical norm of how society defines beauty. These real women shown in their underwear are essentially making a statement of how society should perceive real beauty. Figure 1. Dove Real Beauty Campaign (Canada, 2013) ...

Words: 1109 - Pages: 5

Premium Essay

Business Context

...Business Context Clothing Market in the UK: Do consumers make choices primarily on the price of goods or do they take into consideration a non-price factors? Amy Daniels, Justas Kasparaitis, Lukeman Miah, Yamini Snigh and Aleksandra Zwierzewicz TUTOR: Dr. Rukhsana Kansar Date: 31.10.2014 Word Count: 2263 08 Fall TABLE OF CONTENTS: 1. EXECUTIVE SUMMARY 2. INTRODUCTION 3. MAIN BODY: 3.1 . MARKET CHARACTERISTICS 4.1.1. Economic framework 4.1.2. Legal framework 3.2 . CONSUMER BEHAVIOUR 3.2.1. Consumer confidence 3.2.2 Service convenience 3.2.3. Legal remedies 4. CONCLUSION 5. REFERENCES 1. EXECUTIVE SUMMARY This report aimed to investigate whether consumers make choices primarily on the price of goods or whether they take into account a non-price consideration. Report consists of two main parts- market characteristics and consumer behaviour; it shows that non-price factors play a crucial role in consumer behaviour. Changes in economic, legal and political structures have caused an emergence of e-commerce and the decline in High Street sales. Furthermore, the current analyses show that soon e-commerce will take over ‘bricks and mortar’ sellers. 2. INTRODUCTION ...

Words: 3011 - Pages: 13