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Consumer-Driven Marketing Communications (Abstract)

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Abstract – Consumer Driven Marketing Communications

Digital communications has opened the way for any and all businesses, be they small or large, to interact with their customers on a more personal and immediate level; providing a sense of community with easily accessible tools and without the need to physically organize large-scale events. Be it through Twitter, a company’s Facebook page, or a dedicated website that hosts message boards or product review forums – all companies can now reach out to consumers no matter where they are (as long as they have the internet) and respond to concerns and queries within a timeframe that would have seemed impossible just 15 years ago. This direct interaction allows large companies to develop more personal relationships with their consumers (going as far as having company executives respond directly to comments by customers in some cases) in a way previously only available to smaller businesses and their local customers. On the flip side, the low-cost (almost non-existent) of maintaining a Facebook page and Twitter feed (along with other online avenues of digital communications) allows smaller businesses to utilize marketing strategies on a larger scale than would otherwise be possible or affordable and helps deliver their marketing message to a wider audience.
Commercials and active marketing can be maintained at a lower cost as well by using avenues such as Youtube and community message boards to promote the marketing message at a significantly lower cost than more traditional channels for active promotion (radio, television, newspaper, magazines, etc.). The other side of this growing trend toward internet promotion has seen industries that rely heavily on marketing revenue – the above mentioned radio, television, newspaper, and magazine industries – begin to struggle greatly in this new online era with some companies

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