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Consumer Patience & Uncertainty

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Submitted By HurricaneJamal
Words 838
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When consumers make purchase decisions about products they will consume in the future, there are two forces: Impatience (which causes the product’s value to decrease if the consumers need to wait longer) and Uncertainty (which makes the consumers to over-estimate gains in the future and under-estimate loss in the future). Knowing those, and searching for some information on your own maybe, please try to answer the following questions:
(1) How do you expect the two forces to make a consumer’s estimation of a future product’s value fluctuate as (s)he approaches the time of consumption?

A consumer may become impatient, but I think it may vary from person to person on how it would affect their estimation of future value, as well as the category of the product being valued. I think consumers could potentially become more patient these days, because online shopping has become so popular and common. If you order something online you will probably have to wait at least a few days, unless you want to pay for expensive shipping. During this time period, I feel the consumer’s value of the product may increase because they already made the decision of what they wanted, possibly put time and research into it, so this wait may build up excitement. I also feel this could work in the opposite direction though, if the product is taking longer to arrive than promised, the consumer could get upset, go to a brick and mortar store to buy a similar product even if it is more expensive, and return the product from the internet when it arrives. Also a consumer might be impatient because they need the product immediately, so this would make the value of a product online drop a lot, because it may be no use to them by the time it arrives.

I think uncertainty plays a huge role in today’s consumer marketplace. There is always something new coming out that is bigger, better, more

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