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Contract Creation and Management

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The simulation “Contract Creation and Management” describes the issues and challenges in creating and maintaining the contract between Span Systems and its customer, Citizen-Schwarz AG (C-S), a German Bank. C-S hired Span Systems to create a transaction software package for use in banking transactions and signed a one-year, $6 million contract. During the course of this simulation, several issues regarding contract management arise. These issues include the quality of the product as well as the timeliness of its delivery. Ambiguity in requirements is a key contributing factor in delivery delays and negotiations are arduous. Span Systems is aware of these issues and needs to identify approaches to correct these problems to the satisfaction of C-S. The original contract lacks in specifics regarding many of the obstacles that Span Systems and C-S experience, such as performance, change control, communications and reporting, as well as product structure. The student who is working within this simulation has to decide between several approaches to resolve the situation in the best interest of Span Systems. The timeliness of Span System’s is largely due to the changes in user and system requirements that were underestimated during the contract creation stage. The growth of requirement was unanticipated and Span Systems staff now finds itself overwhelmed to some extend while trying to keep up with the changes and delivering the results on time. Because Span Systems staff is overwhelmed in complying with these changes and in the prescribed time, the resulting product is released with product flaws. Contract clauses present another vital problem for Span Systems. These clauses need to be examined and amended to set realistic goals and approaches for both Span Systems and C-S. The first of these clauses addresses performance and contract cancellation; as written, the

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