...Vodafone is most admired by online social media users for its ads and promotions Drizzlin Media, a social media consultancy, has released the results of its survey on the most admired telecom brands based on social media conversations. According to the survey, Vodafone is the most admired telecom brand online with a score of 117.57 points. This brand was admired most for its ads and promotional messaging. In terms of products and services, BSNL Mobile is most admired. However, in terms of customer service, MTNL scored the highest while Vodafone was at the bottom of the stack. The survey also showed that despite the popularity of Facebook, only two telecom brands Tata Indicom and Vodafone are active on it. The survey monitored 10 telecom brands on six online platforms: blogs, Twitter, social networks (Facebook and Orkut), forums, YouTube and Mouthshut. About 7000 conversations were taken as a sample, of which relevant ones numbered 1631. Of the conversations where gender could be identified, 83 per cent were by men and six per cent were by women. Another revelation of the survey was that telecom companies in India are limited in their engagement of customers online. "We chose to analyse the buzz around telecom companies in India as the first of our surveys since telecom is a consumer intensive industry. Since the industry is so competitive, it becomes essential for telecom companies in India to understand what their consumers say about them online as it directly impacts subscriber...
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...Tribes: The Study of an Online Community Tribes is an online multiplayer game where different missions, worlds, weapons, and players combine to create a defend and destroy kind of gaming experience. Players use mouse, key, and voice commands to target and destroy the enemy as they sneak around trying to capture the other team’s flag and return it to their own base. But it is more than just a game that these players have created with. They have created a whole with an interactive website leading to discussion forums and chat rooms, where the action really takes place. Call it a behind the scenes look at Tribes. Teams are put together, players are taught and assisted, and even more so, long-lasting friendships are made. I studied the discussion forums of Tribalwar.com and continually entered the Tribal war chat room hosted by the server irc.dynamix.com for a period of two weeks. I found an online community full of life constantly being infested with anything from small talk to serious gaming talk. In the article “Log on and Shoot,” Katie Hafner discusses online gaming becoming a sort of addiction. She claims it is turning into a “virtual party” and that oftentimes the game becomes the underdog when conversation takes over (Hafner 75). And this, Hafner says, is the kind of stuff that gaming networks want. They want to have the it takes to create an online type of community for gamers in order to keep their clients and players devoted (Hafner 75). T ribalwar.com...
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...process is to understand the interactive communication model. First, there is a sender who encodes a message to the receiver. Noise interfering with the communication of a message is called a channel. The receiver then decodes this message depending on the context of the situation, and the speaker’s credibility. 1. Discuss how the basic interpersonal communication model that is presented in Figure 8.1 can be applied to the impersonal nature of an online forum. The basics of interpersonal communication are represented in an online forum. A sender or the person originating the message exists in an online forum as does a receiver, the person receiving the message. There is a two-way communication as there is interaction between a sender and receiver, although a delay in responding could alter the intent of the message received. In an online forum, it is difficult to know if the perceptual screens, the quality, accuracy, and clarity of the messages are received in the way intended. The online forum is impersonal, the transmission of thoughts is void of the important nonverbal elements of communication, and the intent could often...
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...role in transmitting a message. Without the right context, a message could be perceived as the opposite as it was intended. The best way to begin to understand the communication process is to understand the interactive communication model. First, there is a sender who encodes a message to the receiver. Noise interfering with the communication of a message is called a channel. The receiver then decodes this message depending on the context of the situation, and the speaker’s credibility. I will also discuss the ethical behavior of Mr. John Mackey CEO of Whole Foods Market. Whole Foods 3 Discuss how the basic interpersonal communication model that is presented in Figure 8.1 can be applied to the impersonal nature of an online forum. Interpersonal communication is communications between two or more people in an organization. Successful communication sin the workplace includes reading listening, managing and interpreting information, and satisfying the customer’s needs. According to Harriet Meyson Founder of the Confidence Center “Improving your communication skills will enable you to establish better working relationships. Poor...
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...improve the hospitality experience of customers. Key Words- Text analytics, content categorization, sentiment analysis, Abstract- With advance text analytics solutions, the hotels and hospitality providers can analyze conversations on the social media and online public forums to extract valuable business insights and using the same to improve their customer’s experiences into their hotels and with their services. Introduction- Today’s travelers are vocal and willing to share their experiences with hotel and travel providers; they’re more apt to share their experiences online with others through means of social media like- facebook & twitter, in online review sites such as tripadvisor.com etc. From check-in process to the quality of services, their feedbacks provide valuable insights that hospitality providers can improve the guest experience with their brands, better target customers with offers and differentiate ‘emselves from the competitors in terms of products and services. Collecting quantitative responses from the guests through surveys was the sole feedback method used by hotels and travel service providers. Of late, the trend has changed. These days, these providers recognize the value of collecting feedback through social media and other online sites. They even encourage open-ended comments in their surveys these days. With thousands of reviews generated each day, compiling and interpreting this unstructured data manually can quickly overwhelm the resources of...
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...going to school online. They immediately were intrigued by this and started asking questions. Is it harder online? “No,” it’s easy. You just have to have a routine. Everything is done in weekly blocks. There is a calendar that shows exactly what assignments need to be done within the week. You see all the course materials, and even an online library. There is no need to even buy textbooks. How does the assignments work? All the assignments are accomplished through “Forums,” similar to Blogs. The teacher posts a discussion questions and other assignments in the forum. All the classmates respond to the discussion questions and you receive feedback from the other students. All the responses thread onto each other creating what is called, “Threaded Discussion”. Are your conversations Live? “Well,” Probably not, but it is possible. What is great about forums is I can post my responses at anytime of the day from any computer. All the students post their assignments and Discussion Questions when they find it convenient for them, just as long as they are not late turning in their assignments. This is called, “Asynchronous Communication” How do you have time for school? The flexibility of this Asynchronous Communication allows time to do all the other thinks I need to do. The assignments are not too hard and do not take that much time. What do you do if there is a question you need answered? I can post a Question for the teacher in my private forum called, “Individual...
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...intelligence - information that businesses can collect about their customers, from basic demographics to topics of discussion to detailed feedback. Co-hosted Podcast– an on-demand talk radio show style podcast involving two or more presenters. Discussion board – is a service where participants can exchange messages with each other. Discussion group – is made up of forums, which frequently arrange posts and replies about a specific subject in an indented hierarchical fashion so that users can easily follow the flow of a conversation. Equal ratio – a strategy which aims to keep the profile’s following and follower counts as close to equal as possible. Findable – a blog that can be found with search engines. Flaming – a process of creating or contributing to abusive exchanges in a forum. Flickr – a photo sharing site founded in February 2004, now owned by Yahoo! where professional photographers feel comfortable posting and discussing their work. Forums – an arrangement of posts and replies about a specific subject in an indented hierarchical fashion so that users can easily follow the flow of a conversation. Hashtags – the use of the # symbol in combination with search topics to tag or locate information on the subject. Hosted blogs – blogs which are run on some other company’s website and server. Linkable - As blogs can link to each other, each blogger has access to a potentially huge audience. Mass follow – a strategy in which one follows lots of other profiles and...
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...Phoenix you need to make sure you have access to the internet. Once you find a computer that can log onto the internet you need to get online. Once you are online and logged into your Phoenix website, you will have a few things you get graded on from discussion questions, to assignments, to participation grade. In order to achieve your participation grade you need to go to the electronic forum are of your Phoenix website. This is your discussion area and it list different forums for you to choose from and participate in. When you are able to communicate with your teacher and fellow classmates that is asynchronous communication. It is important that you keep in constant contact with your classmates and teachers and to stay organized when doing it which is where the threaded discussions come in. Each new thread will list the subject of the thread so that everyone can group there same conversations together. In these threaded discussions is where us as classmates can offer feedback to one another and also receive feedback from our teachers. Main Forum, chat room, individual forum A message intended for your instructor concerning feedback you received on an assignment ( would go in individual forum) A message responding to a classmates bio ( would go in chat room) A message replying to a discussion question ( would go in main forum) A message about a classmates hobby or outside interest (would go in chat room) A message about clarifying assignment instructions (would...
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...| Online Discussion Forum Manual | | | Research and Text by | Margarita CrespoSteven DowlingCraig Stephens | © 2011 University of Phoenix | Table of Contents Understanding the Forum 5 The Layout 5 Materials Tab 5 Discussion Tab 6 Main Forum 7 Chat Room 7 Course Materials 7 Learning Teams 7 Individual Forum 7 My Items 7 Assignments Tab 7 Grades Tab 8 Understanding Forum Settings and Useful Links 9 Class Members 9 Preferences 9 Tips/FAQ 10 Useful Links 11 Reference and Citation Generator 11 Grammar and Writing Guides 11 Center for Writing Excellence 11 Leaning Team Toolkit 12 Understanding the Discussion Questions, Chat Room, and Course Materials Forums 12 Discussion Questions 12 Where Discussion Questions are Posted 14 When Discussion Questions are Due 15 Starting and Continuing Conversations Created by Discussion Questions with Classmates 15 Chat Room 16 Course Materials 17 Understanding Learning Teams, Posting, the Individual Forum, and My Items 17 Learning Team 17 University of Phoenix Chat 18 Learning Team Threads 18 Learning Team Communication 20 Individual Student Forum 21 Drafts Forums 21 My Sent Items 22 Table of Figures Figure 1 5 Figure 2 6 Figure 3 6 Figure 4 8 Figure 5 8 Figure 6 9 Figure 7 9 Figure 8 9 Figure 10 10 Figure 11 10 Figure 12 11 Figure 13 13 Figure 14 13 Figure 15 14 Figure 16 14 Figure 17 15 Figure 18 16 Figure 19 17 Figure...
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...Randy Orton Enc316 Mark Henry Conversation of Gay Marriage In the United States, gay marriage has become legalized in all 50 states of the United States. It has now become a prominent political issue because many politicians represent states where people feel strongly one way or another. Even though it has become legalized in all 50 states, some Americans are unhappy with the progress that the gay community is making, and more liberal Americans are upset because the gay community is not making enough progress. Many debates constantly surface about this topic, one of which was present online in an open forum. This forum, entitled “www.youdebate.com/DEBATES/gay_marriage,” was one where many people stated how they feel about gay marriage and why. Anyone was allowed to make statements on this website, no matter how they felt. The ways that these statements were presented on “YouDebate.com” are a form of communication that links Kwame Anthony Appiah’s ideas in his essay “Cosmopolitanism.” Appiah uses the term “cosmopolitanism” to discuss how people from different backgrounds should consider one another’s opinions through conversations. In Appiah’s essay entitled “Cosmopolitanism,” he discusses how people can achieve a better understanding of one another by listening to each other. He believes that if people have an open mind and do not judge one another, then conversing together may create a world that is more accepting. Appiah thinks that the American society has changed...
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...Conversation of Gay Marriage Gay marriage has been a critical topic in many countries since 1924. Around the year 2000, countries such as America and the UK started approving gay marriages, although not everyone agreed with this decision. People against gay marriage feel that if it was to be legalized, the importance of marriage would fade away and some people would refer to marriage in a different way. In the United States, gay marriage has now become legalized in all 50 states as of June 26, 2015. It has now become a prominent political issue because many politicians represent states where people feel strongly one way or another. Even though it has become legalized in all 50 states, some Americans are unhappy with the progress that the gay community is making, and more liberal Americans are upset because the gay community is not making enough progress. Kwame Anthony Appiah, a philosopher, believes that cultural differences are to be respected in so far as they are not harmful to people and in no way conflict with our universal concern for every human’s life and well being. (18) Every individual person should have equal rights, regardless of sexuality. Gay marriage should stay legalized in all states and should be legalized in all countries, as it has been held off for too long. Many debates constantly surface about this topic, one of which was present online in an open forum. This forum, found at “www.youdebate.com/DEBATES/gay_marriage,” was one where many people...
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...messaging and blogging these are often referred as a web 2.0 technologies. The web 2.0 doesn’t represent a new version of the World Wide Web. Some social media and modern technologies we know or may use: Instant messaging (IM) Is a computer based method of communication in which a user can type and view messages sent to one or multiple people and can also view their response immediately. Text messaging This is a method of a person to person communication in which users type short text messages from their mobile phone or a personal digital assistant that have wireless telecommunications capability. Social network A social network refers to the grouping of individuals with common interests or goals into specific group of communities. Online...
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...copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this syllabus is considered the ruling document. Facilitator Information Michael Seckinger, Jr. mseckinger12@email.phoenix.edu (University of Phoenix) coachseckinger@yahoo.com (Personal) 706.580.4980 (EST) Facilitator Availability: I make it a habit to check this class several times a day. I check my email very often and I ensure you that I will reply to your email within 24 hours, however, most likely it will be much sooner. On weekdays, I will be online for a morning session from 8:00 am - 9:00 am and an evening session from 8:00 pm - 10:00 pm. On Saturdays I will be online from 8:00 am to 10:00 am. Though I am active in my church, I will devote some time on Sunday evenings to answer any emails. If you need to contact me outside these times, simply inform me of the best time you are available and I will do my best to accommodate you (I have had no problems with this in the past). If during an emergency whereby you are unable to access...
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...3 Scope 3 Methodology 4 Project type 4 Models and theories 4 Structure 4 Data collection 4 Criticisms of data 4 Introduction 5 Social media platforms suitable for B2B 6 Benchmark 11 Conclusion 12 Key success factors that affect the social media marketing 13 Industries that can benefit from using social media marketing 15 Parts of the value chain in which SMM could be used 15 Social media in R&D 17 Social media in Marketing and sales 17 Social media customer support and service 19 Costs involved in engaging in social media marketing 20 Measuring the outcome of social media marketing 20 Social media and the future 23 Appendix 24 Linked IN 24 Twitter 28 FaceBook 32 Youtube 34 Blogs 37 Forums 39 Literature list 41 Introduction Chapter Problem statement Motivation Social media has revolutionized the way we communicate with each other. People who previously just was content consumers, now has the possibility of being content producers. New social media brands keep popping up, and people are starting to interact more and more. What is interesting is to see how social media and B2B companies are using social media, why they are using it, and what they are gaining from it. With the introduction of social media, a new marketing term arose: social media marketing. This brings up an interesting discussion, saying that the control has now been taken out of the companies’ hands, and into the consumers and business partners’ hands...
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...questions individually: 1. Summarize Sandvik Steel’s digital business strategy as described in the article. The extension for this answer should be half a page. (45 points) 2. Explain in detail why the proportion of online purchases varies in the different countries in which Sandvik trades. (45 points) References: At least two references and citations using the APA style. (10 points) Required: cover page, good writing and clear presentation. Total = 100 points Step 2 Answer the following questions as a team: 1. What Cultural/Legal/Ethical issues do you think Sandvik faced in different countries? List and explain 3 issues of each aspect, and recommend a solution for each one. The professor is expecting a clear explanation with a deep analysis and a well-documented answer. (90 points) References: At least two references and citations using the APA style. (10 points) Required Annex: Agreement log format. (You can find the format at the end of this document). The report will be penalized if the Log format is not included. Required: cover page, good writing and clear presentation. Total = 100 points D.R. © Instituto Tecnológico y de Estudios Superiores de Monterrey Digital Business Management Step 3 Go to My Groups/Tutor’s forum [Name of your assigned tutor]/Group Discussion Board/Case 2, and...
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