Cooper Green Hospital and the Community Care Plan
Assignment 1
HSA 599 – Health Services Administration Capstone

In the United States of America, it is estimated that forty eight million Americans are underinsured or uninsured (Strategic Management in Health care Organizations-2008). In today’s society, health care is a luxury indigent population cannot afford. Many families are made to choose shelter over health care when government assistance is not an option. When a family member becomes sick, the hospital emergency room becomes a walk-in clinic to treatment minor illnesses, the waiting room is usually over crowed, and this resulted in extensive waiting times to be seen by a health care provider. There were unique problems associated with delivering health care to an indigent population. The lack of communication, education, gang violence, vandalism, low enrollment, and marketing, became difficult obstacles to overcome. The rapid changes in US health care system and funding; Cooper Green Hospital was forced to make sufficient changes that had a negative impact on the hospital; the changes include staff lay-offs, taking beds of service, cutting programs, funding, revenue, and lack of resources to invest in capital projects. The quality of care, poor customer service; and long waiting times because factors that pointed to the problems Cooper Green Hospital faced. A positive change was imminent. Patients were dissatisfied by the lack of respect shown or compassion towards patients and the non-communication between departments. Most patients waited three weeks or more to schedule appointments to see a physician and experience longer wait time the day of the appointment. Cooper Green Hospital’s mission to provide quality medical care to the residents of Jefferson County remains the focus of the hospital. Doctor Michael developed a strategic planning program for