Business etiquette
It refers to the norms and behaviour that one is supposed to follow if she or he is conducting a business. Some people do argue that it is behaviour or attitude which differentiate a human being from other animals. In many cases this has brought some advantages and disadvantages to the society but its roles have been realised as the pillar of most business to survive.
Considering the importance of business etiquette many firms have argued that it is playing a better part in increasing of their sales. The boss of emancipator travel and tours once said that “it is the way that you behave which makes your business more preferable than others and this has helps us to survive in the tough going industry of transport in Zimbabwe”. He goes on adding that “if you can distinguish yourself from other animals then you will be excellent in all the way you deal with your customers hence creating a better environment to your customers which will inturn increase sales revenue and profits to the firm”. When asked to comment on the issue of how table manners and phone etiqute helps in increasing the brand loyalty Mr Musevenzi said that “if yu can be able to show your bosses how you react to phone calls during the meeting of cause you are able to respect your customers as well which will help them to feel secured and certain if they are at your place of business”.
IN Zimbabwe due to the rate at which technology is increasing with many people are spendimg much of their time on their machines than the time they spend doing their office duties. This is in some cases leding to the ignorance of some important and poptential customers in the business. We conducted a survey about what are the results of ignoring business etiquette and one of the best Zimbabwe s best business consultant said that “obvious if you don’t know how you can behave as a human being and if your