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Corporate Social Responsibility

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Introduction

Autoglass as we know it today has its origins in two separate companies. In 1969, Tony Bates started a small family business in Bedford called Windshields, which became well-known for its pioneering approach. In those days windscreens were made of toughened glass, which would smash if hit with sufficient force and the pieces of glass would end up inside the car. Autoglass was formed in 1974 and, by 1983, had over 40 branches and 100 mobile fitting units. In 1984, the two firms merged to become initially Autoglass Windshields and a year later the second part of the name was dropped - the name Autoglass remains to this day. The company presently has 180 branches and 900 mobile fitting units.
Task 1

Mission: The mission is a statement of an organization that not only defines the goals of organization but also set up performance objectives accordingly. The mission statement is always a time bound i.e. a mission defined must be achieved within a certain time period. It is often set for period of 5 to 6 years. it may change but still holds the company with the needs of customer and vision (Steiner, 2010).

Autoglass follows a mission “to win locally by applying skills globally”. In this statement, company laid a strong emphasis on the word local as they thrive to win its local customers by opening more than 100 branches across London. Not only this Autoglass also provides service at customer’s doorstep and online booking too. The company firmly believes that vehicle glass repair is a local business.

Vision: The definition of vision is what a company tends to achieve in future. It’s a long term statement that company follows and is usually written with bold letters on the wall of organization where every member, employee as well as customers can read it. The vision statement defines the accomplishments of the organization and what more it wants to

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