Correction Plan within Communication for Correct Billing The various combinations of communication skills required within any team are differentiated because there are differences that each team posses. The skills in which my team requires would be; the ability to analyze the situation, the ability to isolate the problem, and the ability to insert the correct fixation in the codes as well as the information that is due for the data entry. Simply one person, can in fact, solve this billing issue. I feel it would be better to use a problem-solving team which will reduce the time it takes for fixing errors as well as optimizing the efficiency in which production and the payments of the doctors can resume without any further delays. Before I talk about the way I will be organizing and structuring my team, I want to talk about problem-solving. The steps of problem-solving are; defining the problem, establish the criteria, consider a solution, select a solution, implement a solution, and follow-up on the solution (Cheesebro et al., 2010). I will hold a meeting with my team so we can define the problem, and we all can come up with a clear understanding of why these billing issues have occurred. Then we will analyze the findings of what the team has found. I will then have my team come up with a list of solutions. We will then start to consider all the solutions that have been provided, select the most reasonable solution so we can implement that solution in fixing this billing error. It is crucial that I have someone besides myself, follow-up with the final solution to make sure everything is running smoothly. The way I will organize and structure this specific team would be by assigning each individual with an appropriate task that will lead to efficient as well as non-time consuming efforts. Each team member will be responsible for a certain task in fixing the errors that will allow me, head of billing to correct the overall problem and make sure that there are no further
Correction Plan within Communication for Correct Billing problems in the future. The structure of the team will be based on me picking individuals who are reliable, have experience, and are team players with good quality communication skills. With having a structured team like this, we will be able to isolate the problem, identify the cause, correct as well as change the formatting in which all data will be accurate, as well as the codes. In order for our team to be a success, we will all need to be open-minded individuals that have open communication and respect for one another. According to Delva, Jamieson, & Lemieux (2008), they state in their survey that people reported, “Despite the challenges of teamwork, some valued the experience of being part of a team, emphasizing the importance of relationships.” This is truest. When a team gets put together, you want individuals who will feel a part of something and not feel neglected and left out. Building strong and firm relationships in a team can help get things done in a timely manner without conflict. Since we have a number of people working within our team, there may be a conflict because not everyone likes to take verbal direction from other coworkers who may be a lead of a certain task I have given them to do. If this were to be an issue, I would have a meeting with the employee who is having an issue and listen to how they are feeling. I would try to explain to the employee the importance of their job and why that certain employee is important to our team. According to Delva, Jamieson, & Lemieux (2008), they state, “Effective teamwork relied on team communication based on respect and feelings of comfort with other team members.”
At the same time, I would make sure to let the employee know that we have timelines, and we can’t be dealing with conflicts. All this would be said in a respectful manner.