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Cost Accounting Chapter 19

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Submitted By TOXICOKE
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Cost Accounting, 14e (Horngren/Datar/Rajan)
Chapter 19 Balanced Scorecard: Quality, Time, and the Theory of Constraints

Objective 19.1

1) Quality management provides an important competitive edge because it:
A) reduces costs
B) increases customer satisfaction
C) often results in substantial savings and higher revenues in the short run
D) All of these answers are correct.
Answer: D
Diff: 1
Terms: quality
Objective: 1
AACSB: Ethical reasoning

2) Quality of design measures how closely the characteristics of products or services match the needs and wants of customers. Conformance quality:
A) measures the same things
B) is the performance of a product or service according to design and product specifications
C) is making the product according to design, engineering, and manufacturing specifications
D) focuses on fitness of uses from a customer perspective
Answer: B
Diff: 1
Terms: design quality
Objective: 1
AACSB: Ethical reasoning

3) Which of the following FAIL to satisfy conformance quality?
A) machines that fail to meet the needs of customers
B) machines that break down
C) depositing a customer's check into the correct account
D) All of these answers are correct.
Answer: B
Diff: 2
Terms: conformance quality
Objective: 1
AACSB: Reflective thinking

4) Costs incurred in precluding the production of products that do NOT conform to specifications are:
A) prevention costs
B) appraisal costs
C) internal failure costs
D) external failure costs
Answer: A
Diff: 2
Terms: conformance quality, prevention costs
Objective: 1
AACSB: Reflective thinking

5) Costs incurred in detecting which of the individual units of products do NOT conform to specifications are:
A) prevention costs
B) appraisal costs
C) internal failure costs
D) external failure costs
Answer: B
Diff: 2
Terms: conformance quality,

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