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Costa Coffee Pesteel

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Submitted By mundher55
Words 618
Pages 3
• OB questions:

1-Define organizational behavior?

Is the study and application of knowledge about how people, individuals, and groups act in organizations..

2- What is the importance of OB studies? And what are its focal points?

It is important for managers to understand organizational behaviors. It is important for them to understand because it allows them to have a better understanding and appreciation of the behavior of those around them.

Focal Point:

. Jobs

. Work

. Management

. Human Performance

. Employment turnover

3- Contributing discipline to the OB; draw diagram and explain each

4- What is personality? What are the personality approaches?

Personality is the relatively stable set of psychological characteristics that influences the way an individual interacts with his or her environment and how he or she feels, thinks, and behaves.

Personality Approaches:

1- The Dispositions Approach

2- The Situational Approach

3- The Interactionist Approach

5- What are the big 5 personality traits?

1- Extroversion

2- Agreeableness

3- Emotional stability

4- Openness to experience

5- Conscientiousness

6- What is locus of control?

1- Internal believe that opportunity to control their own behavior resides within themselves.

2- Externals believe that external forces determine their behavior.

7- What is learning?

A relatively permanent change in behavior potential as a result of practice or experience.

8- What is punishment? Determine problems of punishment?

The application of an aversive stimulus following unwanted behavior to decrease the probability of that behavior.

Problems of Punishment:

1- Punishment indicates only what is not appropriate.

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