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CASE STUDY

8

CARLSON COMPANIES STORAGE SOLUTIONS
Carlson Companies (www.carlson.com) is one of the largest privately held companies in the United States, with more than 171,000 employees in more than 150 countries. Carlson enterprises include a presence in marketing, business and leisure travel, and hospitality industries. Its Carlson Hotels
Worldwide division owns and operates approximately 1,075 hotels located in more than 70 countries. Radisson, Park Plaza, and Country Inn & Suites by
Carlson are some of its hotel brands. The hotel loyalty program is named
Club Carlson. The Carlson Restaurants Worldwide includes T.G.I. Friday’s and the Pick Up Stix chains. The company registered approximately $38 billion in sales in 2011.
Carlson’s Information Technology (IT) division, Carlson Shared Services, acts as a service provider to its internal clients and consequently must support a spectrum of user applications and services. The IT division uses a centralized data processing model to meet business operational requirements. The central computing environment has traditionally included an IBM mainframe and over 50 networked Hewlett-Packard and Sun servers
[KRAN04, CLAR02, HIGG02]. The mainframe supports a wide range of applications, including Oracle financial database, e-mail, Microsoft Exchange,
Web, PeopleSoft, and a data warehouse application.

C8-1

In 2002, the IT division established six goals for assuring that IT services continued to meet the needs of a growing company with heavy reliance on data and applications:
1. Implement an enterprise data warehouse.
2. Build a global network.
3. Move to enterprise-wide architecture.
4. Establish six-sigma quality for Carlson clients.
5. Facilitate outsourcing and exchange.
6. Leverage existing technology and resources.
The key to meeting these goals was to implement a storage area

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