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U.S. Bancorp
Aaron.o.wilson@hotmail.com
Final Course Project
GM591: Leadership and Organizational Behavior
Keller Graduate School
Professor Donna Darr
April 10, 2012
Aaron Wilson

Introduction:
U.S. Bancorp was founded in 1863 and is the 5th largest commercial bank in the United States, whose current chairman, CEO and President is Richard Davis. U.S. Bancorp is located in 25 states and has 60,000 employees with 3,085 bank branches, 5,053 ATMs, and 17.5 million customers. U.S. Bancorp is a publically traded corporation on the New York Stock Exchange its ticker symbol is USB. Unlike many other banks U.S. Bancorp did not suffer during the economic downturn, and was one of a few banks that did not need a TARP loan. U.S. Bancorp prides itself and is committed to providing service that meets the demands of their customer, and high quality and innovative products. Some products offered at U.S. Bancorp include checking and savings accounts, credit cards, loans, and online banking. According to The Keynote Systems survey U.S. Bancorp is ranked #1 in online overall customer experience; Fortune named U.S. Bancorp #1 most admired superregional bank. For the past six years in January U.S. Bancorp has had an all employee event where employees learn about previous year’s performance, as well as learn about new employee benefits, initiatives, and are celebrated for continued customer service scores. At the employee event U.S. Bancorp introduced MobileMerchant, which allows small business to accept payments quickly, and securely from anywhere, anytime and is due to launch at full production in March 2012. This event also provides employees the opportunity to network with colleagues; share success stories and meets members of senior management.
I am currently a teller at U.S. Bancorp located in Lemont, Illinois. I started in April of 2010. My job duties include but not

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