...Organizational Communication Darryl Clayton Leading the Organization I 11/28/2010 To: Dr. James Rairdon National American University APA style Certificate of Authorship I hereby certify that I am the author of this document and any assistance I received in preparing this report is fully acknowledged. I have also cited (in APA format) for all sources that I obtained ideas, data, and works. Sources are properly credited according to the APA writing guidelines. Signed: Darryl CLayton Abstract Organization sets itself specific objectives in order to meet the better business success, and to gain comparative advantage over the competition. For these objectives to be achieved, of crucial importance is organizational communication, which implies communication among employees, as well as communication between different hierarchic levels in the same organization. Communication as an element of organizational behavior is seen through the group level as the independent variable. Throughout this paper it shall explain the importance of communication for organization, the communicational process and channels for information flow through the network of small formal groups and the network of informal groups. An efficient organizational structure can help any business operate and grow in a manner that can be better managed. Efficient structure produces communication that is consistent within the company, a uniform marketing message and a culture that helps...
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...Low Jun Liang Roger PMO/8515461/Jan14/1 Low Jun Liang Roger PMO/8515461/Jan14/1 Cox Case study Cox Case study Introduction The change initiated by the owner Harold Cox and is met with a few problems as they move to implement the new operational and cost control for the firm, due increased competition and falling profits due to reduced profits. In this case study, the main problems would be the culture, structure and the strategy for change. To enable us to have a better understanding of these problems we would need more information on the factors that is making the organisation resistant to change, besides the single personnel mentioned. Also a more detailed organisational structure of the organisation, and the current culture of Cox. Analysis Lets begin this section with the first problem that I have identified above which is the culture of the firm. Organisational culture affects not only task issues – how well or badly an organisation performs – but also emotional issues – how workers feel about their work and their companies (Huczynski & Buchanan, 2013). This makes culture important with regards to this change as culture influences the organisational effectiveness and provides direction for the company amongst other things. From the case study, the ownership and control of Cox has remained in hands of the Cox family and most of the employees have been with the firm for more than 10 years. Therefore the culture of the firm would be strong and stable...
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...Demonstrative Communication Paper Saksitt D Udtana University of Phoenix Business Communication and Critical Thinking BCOM/275 Mr. Ken Edick July 29, 2012 Demonstrative Communication Paper Envision a recently born child and new parent. The child is being held by the parent and crying for a cause which is, at present, unknown. The parent, in concerted effort to determine the child’s need begins to gently rock the child from left to right. This action alone does not avail any more information to the parent other than it is not what the child desires. It is only upon eye contact between child and parent that a realization of possible hunger may exist for the child. The parent musters a bottle of formula and makes initial offerings of small drips on the child’s lips. The child in profound hast, engulfs the nipple of the bottle and begins suckling excitedly, thus both parties have crossed a threshold in their ability to communicate without word or written language. Unspoken Desires The type of communication exhibited between the child and parent is of a type which does not require language to be spoken or written. The communicative process between child and parent began as the child, without cognition of language, determines a need for nourishment. Whether out of instinct or other rational, the child cries to draw attention of the parent. The parent, assuming the mantle of caregiver to the child, attempts to understand the need of the child for cause that the...
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...multiple disasters, some are natural, and others are manmade. Preventing the natural disasters is not practical but contention plans for Tidal waves, typhoons, earthquakes, volcanic eruptions, fires and floods are part of any working plan in Kava. Education can help prevent or reduce the manmade disaster including HIV/AIDS, oil spills, reducing the risk of avian flu, and terrorism inside and outside the island. Cox Communications is committed to helping the population of Kava and new employee Nik is joining Alex on the island to evaluate the options for relief and growing the economy. Nik’s two part plan will bring in bottled water branded with the Cox logo and later build a computer and resource center for the island of Kava. The SWOT technique uses "A comparison of strengths, weaknesses, opportunities, and threats that helps executives formulate strategy" (Bateman & Snell, 2007, p. 134). Nik uses the SWOT technique to evaluate the options and decide which options benefit Cox and the residents of Kava. Alex and Nik communicate the choices to the corporate offices of Cox keeping them up-to-date with the progress on the project. Part one of the plan brings in bottled water. The strength of bringing in bottled water is all of the residents of Kava need water. The natural disasters left the island in chaos and basic necessities are scarce. The more water the residents have, the better off they will be. The water will keep everyone healthier...
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...Cox Communications, Inc, 1999 (CCI) Q6: Analyze the solutions proposed in Exhibit 8. What is a FELINE PRIDES security? What are the advantages/disadvantages to firms using this security? Decompose this security into its debt and equity components. What, economically, is a firm doing when it issues FELINE PRIDES? 1) Issuance of debt (bonds/bank): For: • Transaction costs effectively 2% less than equity • Negative effect on CCI’s stock is estimated to be around 1% - 2% (moderately low) • Doesn’t decrease Cox family’s majority stake and voting rights Against: • Investment grade of CCI is likely to be decreased due to the fact that the Debt/EBITDA ratio will increase • Current target Debt/EBITDA < 5 ie it has to limit itself to debt with yields of US Treasury + 65-115 basis point • Will not benefit fully from tax shield as income tax refunds expected 2) Issuance of Class A shares For: • Positive for ratings as Debt/EBITDA affected positively Against: • Cox family’s economic stake reduced to 59% & voting rights decreased to 70% • Fees - 2-3% of amount raised • Market impact of raising large equity: 3-4% fall in stock price 3) Sale/Swap of non-strategic assets Non strategic assets • $4.1 billion equity held in Sprint PCS • $2.5 billion equity held in Discovery Communications ...
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...NT 1310 Physical Networking Andre Mosley Unit 2. Assignment 1. Service Provider Types 09-27-2012 RBOCS (RBOC) is a term describing one of the U.S. regional telephone companies (or their successors) that were created as a result of the breakup of American Telephone and Telegraph Company (AT&T, known also as the Bell System or "Ma Bell") by a U.S. Federal Court consent decree on December 31, 1983. The seven original regional Bell operating companies were Ameritech, Bell Atlantic, BellSouth, NYNEX, Pacific Bell, Southwestern Bell, and US WEST. RBOCs are generally in competition for digital data and Internet traffic with wireless service providers and cable TV companies. RBOCs are gradually making available new telephone carrier technologies such as ISDN and DSL. ILEC An ILEC (incumbent local exchange carrier) is a telephone company in the U.S. that was providing local service ILECs include the former Bell operating companies which were grouped into holding companies known collectively as the regional Bell operating companies (RBOCs). A "local exchange" is the local "central office" of an LEC. Lines from homes and businesses terminate at a local exchange. Local exchanges connect to other local exchanges within a local access and transport area (LATA) or to interexchange carriers (IXC) such as long-distance carriers AT&T, MCI, and Sprint. CLEC In the United States, a CLEC (competitive local exchange carrier) is a telephone company that competes with the already...
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...Reviewing the question posed, the case reflects an employee’s reasonable expectation of privacy. In the United States of America versus Jeffrey Ziegler, Mr. Ziegler is claiming the search and seizure of items from his workplace office was illegal because he had a reasonable expectation of privacy and the proper warrant was never issued to search his property. The IT department of Mr. Ziegler’s employer reported concerns to the FBI that Mr. Ziegler was accessing websites featuring child pornography from his work computer. Through the investigation process, the FBI determined Mr. Ziegler’s locked office and password protected work computer had been the point of origin for these searches and could reasonably be attributed to him. The FBI was granted permission to access the employees office,...
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...is an unnamed African American female from Duval County, Florida. On October 20, 1983 B.J.F. reported to Duval County Sheriff’s Department that she had been robbed “of her 60 cents, Timex watch and gold necklace” and was sexually assaulted by an unknown assailant (The Florida Star v. B.J.F., 491 U.S. 524, 1989.) Florida Statute § 794.03 Florida Statute § 794.03 makes it unlawful for the name(s), address or other “identifying information” of sexual assault victims to be printed, published or broadcast” in any instrument of mass communication, unless the court deems the information “no longer confidential.” Additionally, any offense against the statute is deemed a “misdemeanor of the second degree. (West's F.S.A. § 794.03.) Cox Broadcasting Corporation V. Cohn (1975) In Cox Broadcasting Corp. v. Cohn, an Atlanta TV reporter heard the name of a rape victim, who was a minor, and found the name in legal documents detailing the crime (Hemmer, 2000.) When the station broadcasted her name, the father sued the station for invasion of...
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...THE IMPORTANCE OF CULTURAL DIVERSITY IN ORGANIZATIONS LITERATURE REVIEW ------------------------------------------------- INTRODUCTION Cultural Diversity is more than a matter of representation of cultural differences. It also respect and value differences, whether of gender, race or ethnic origin, differences based on lifestyle, appearance of language proficiency, communication and decision making. Diversity is causing concern for organizations, although initially was seen as irrelevant to the effectiveness of the organization. The truth is that the most important developments of an organization derived from human diversity (Palmer, 2003). The management of diversity begins primarily as a voluntary initiative by organizations in recruiting workers belonging to different groups of social identity. Managing diversity brings with it the legacy management: the classic traditional notions of control, leadership, organization and power. Hays-Thomas (2004) propose a more meaningful understanding of cultural diversity, which focuses on groups that systematically have faced discrimination and oppression at work. These historically disadvantaged groups generally include women, people of religious and ethnic minorities with or without disabilities, older workers, and homosexual. Nowadays, organizations that invest on human diversity are developing a source of competitiveness at national and international level. These organizations are also more capable in the global economy...
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...customers are being differentiated by form of services offered to them depending on their locality, if they were local to the neighborhood or not (Ely, 2006). Both units started blaming each other (Ely, 2006). Opportunities: The management should have tried to reduce the communication gap between both the units and provide the individuals a chance to improve their potential in a field of interest. Recommendations: "Managing diversity means understanding its effects and implementing behaviors, work practices and policies that respond to them in an effective way" (Cox, 2001). "Everyone in an organization wants to do a good job" (Menke et al., 2006). Conclusion: Diversity management plays a very critical role in an organization. It can be used to develop an organization or it can lead to failure of an organization. References: 1) Cox, Jr. T. (2001). Creating the multicultural organization: A strategy for capturing the power of diversity, Jossey-Bass, San Fransisco, pp. 3-16. 2) Ely, R. (2004). Managing diversity at cityside financial services. Harvard Business School, 1-4. 3) Menke, M., Xu, Q., & Gu, L. (2006). An analysis of the universality, flexibility, and agility of total innovation management: a case study of Hewlett–Packard, Journal of Technology Transfer, 32, pp...
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...benefits of participating online, which was evident by their failure in the class. Students that listened but did not participate did not gain the same benefits as those who participated fully. Interacting with your peers can help eliminate the social isolation that online students often experience. These interactions insure students are a part of facilitator-controlled discussions. As the student participates they gain more knowledge of the material, and are able to contribute to the community more. Groups of students are better able to problem solve, as well as clarify ideas. “Well-facilitated online discussions can be more inclusive than classroom discussion by including introverted students and enabling better quality interaction” (Cox, Carr, & Hall, 2004). Since, the authors were ultimately interested in improving course completion rates, they divided these “Low online visibility and participation”(Nagel, Blignaut and Cronje 2007) students into five categories. The first is the read-only participants, students that logged in and posted frequently but did the post anything...
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...constituted with various teams allocated with specific functions to increase productivity in their organization. Thus, it becomes necessary for effective teamwork work to increase and improve all organization. Speaking, “that total of parts is more than whole" is applied to any organization, because if part of team or whole team is collapsed then whole organization suffers. As such it becomes important for an assessment of collective work and organizational structure of the company or the business organization. (Cox, 2000) This article considers estimates and compares organizational structures and characteristics of two given companies. This article will compare and estimate organizational structure, culture and design of the organizations, concerning theories and concepts of teams and their organizational management. Comparison of Approaches to Teamwork and Team-Working For comparing of different style of approaches in team working, results of two research cases is used as the link. The first example includes Biogenia which is world’s leading organization, producing crops protection products, employs 15000 persons in 80 countries and...
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...Case Study #1: People, Service, and Profit at Jyske Bank Michael Cox MBAC 633-01 September 4,2014 Michael Cox MBAC 633-01 09/04/2014 People, Service, and Profit at Jyske Bank 1. Jyske Bank’s core values are rooted in treating its "three groups of stakeholders-shareholders, customers, and employees-with equal respect.” Jyske bank does this through: Common Sense, Being Open and Honest, Being Different and Unpretentious, Displaying Genuine Interest and Equal Respect for People, and Being Efficient and Persevering. 2. “First, you tell people what’s expected. Second, you check on their behavior. If they are buying expensive wine, you ask, “Why?” You explain what makes sense, and why. You do it in a way that tells them you honestly want to help them improve. Third, if there are continued problems, this person may not be right for the bank.” This quote refers to the philosophy of empowering the bank. This means that employees not just managers should make decisions if they are comfortable with them. The quote above refers to meal and entertainment expenses incurred on travel or with clients. Letting employees decide what is appropriate to expense allows them to feel in control. If the employee does not understand what is appropriate they may not be the type of employee for Jyske Bank. 3. Jyske Bank’s new “positioning” or competitive differentiation strategy is considered “Jyske Differences”. This is a focus moving from traditional product selling to a...
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...differently. Autism is a serious and lifelong developmental disability. On its own, autism is not a learning disability or a mental health problem. To go further back into history, autism was first recognized in the early years of the 20th century by medical doctors. Autism as Leo Kanner called the “syndrome” was defined as a cerebral disorder which influence communication capabilities. Through the 1960s, psychiatrists continued to view autism as a form of “childhood schizophrenia.” Also popular through the 1960s was the now-debunked idea that autism resulted from emotionally distant mothering (the “refrigerator mom” theory of autism). The 1970s brought understanding that autism stemmed from biological differences in brain development. Objective criteria for diagnosing autism followed in the 1980s. So did a clear separation from childhood schizophrenia. “Until the present, subsequent DSM editions have generally moved in the direction of greater diagnostic flexibility and expansion,” Dr. Baker writes. Research is now delivering the answers to what causes autism. There is no one cause of autism and no one type of autism. Most cases of autism appear to be caused by a combination of autism risk genes and environmental factors influencing early brain development. (Olney, M. F, 2000) Everyday life for people with autism can be confusing, frightening and lack meaning. They often find understanding and communicating with others particularly difficult, which can leave them feeling isolated...
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...Case Analysis #1 Tuesday, January 22, 2013 Matt Janes Merck & Company, Inc: The Recall of Vioxx Introduction Geroge W. Merck stated once stated, “We try never to forget that medicine is for the people. It is not for the profits. The profits follow. Initially, Vioxx was the blockbuster drug that Merck needed due to the upcoming Zocor patent cliff in 2006. With an estimated 27,785 heart attacks and sudden cardiac deaths that could have been avoided if Celebrex had been used instead of Vioxx, Merck faces the possibility of not only having to pay enormous civil and criminal penalties, but also losing the trust of patients. Many parties are partially culpable, but Merck faces the severe uphill battle of regaining a reputation that once served as a market differentiator; in the 1980’s, Merck was voted the “Most Admired Company in American Business” for seven consecutive years. A critical issue in this case is to analyze the events listed in the case and propose an alternate course of action that may help prevent future deaths from other pharmaceutical drugs while not prohibitively restricting innovative research that could potentially save lives if tested properly. Critical Points and Issues Merck was relying on the success of Vioxx due to Zocor’s expiring patent and the direct competition Vioxx was engaged in with Celebrex, which had a first mover advantage. While Celebrex was also a Cox-2 inhibitor, Vioxx was the only Cox-2 inhibitor proven to be beneficial...
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