...to saves lots of time and offer good accuracy. The main benefits of 2D and 3D design for engineers are the errors are reduced drastically in the designed product leading to better design. The designers also communicate with the marketing team about the Idea the market needed or communicate with the clients about the main needs of their product. The main system to make sure that the company’s relationship with a customer remains a positive one throughout the design and manufacturing are is to make sure you know the main customer’s requirements of the product and give customers more than they expect. You should also send thank you letters to your customers after they have bought from you, this builds up a positive relationship between the company and their customers. Quality management will make sure the effective design of processes that verify customer needs, plan product life cycle and design, produce and deliver the product. How the design process operates Design process is a formulation of a plan to help an engineer in a creating product. Design process 1 | Design brief | Make a short design brief with statement of the customer's design goals | 2 | Schedule | List all major areas of work and allocate times and deadlines. | 3 | Analysis of Brief | Look at the Brief and produce a list of research questions. | 4 | Research | Collect information relevant to the project | 5 | Specification | specifying requirements of the design | 6 | Development | continuation...
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...Login Maneuver Keyboard • Can use mouse • Keyboard (alt & underlined letter) • Tab or Enter-most efficient way to move from field to field (beginning of field) • Shift, tab – takes you back to previous field • Use end/home keys • Arrow keys • Ctrl+C=Copy • Ctrl+V=Paste • Ctrl+X=Copy/Cut • Ctrl+N = Next Tab • Ctrl+B = Prior Tab Search for Patient – in Pt Demographic Screen 7 Different Ways Add a New Patient Begin name w/ZZ for practice patients Special & Unique Features: Logoff takes you out and back in to the exact patient and exam tab on this station ACCESSING RECORD • Choose the option Exam • Choose the Medical Bag Icon OPTIONS ADD • Add New • Choose the proper layout o Default o Show some of the other layouts – Transfer Paper SUMMARY TAB • Do Not Fill out the Summary Tab – will auto fill from other tabs • Overview of information entered for the date of service and historical data for sub folders CHIEF COMP - Chief Complaint/History of Present Illness • Logic Fields – easy check boxes o New Patient o Consult – Medicare no longer reimburses for Consultations **Yellow fields represent exam logic fields. They enable the system to interpret the documentation and then recommend the appropriate procedure code for billing. • Dropdown – to open o Click on dropdown arrow o Hotkey F7 o Double click on choice or hit enter key o Choose the corresponding letter • Control this feature via Login Rights o Type Ahead feature o Manual...
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...This can help to improve team cohesiveness and operational effectiveness. Respect for rights also contributes to trust and good working relations between peers, and between soldiers and their commanders. Ensuring that soldiers enjoy a broad range of human rights can also foster a positive public image of armed forces in society. An improved public image of the military as a responsible employer will also help ease recruitment of new personnel.” Therefore we need to understand that the restriction of fundamental rights of armed forces is though against the constitutional framework of the country and the international treaties and conventions but still the government has failed to remove the restrictions that it has put on the members if the armed forces. It is because somewhere it is also required to maintain the discipline the armed forces. This was about limitation on the freedoms of members of armed forces in india and the international convention that talks about it, Now we need to look into some other countries that...
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...Qualifications • Excellent customer services skills and experience in dealing effectively with the public, in person and over the phone. • Ability to help clients in a professional and concerned manner. • Maintains positive and professional working relationships within a team atmosphere. • Ability to analyze, solve problems and work independently. • Strong organizational skills and attention to detail. • Strong task management skills and the ability to prioritize effectively. • Excellent written and verbal communication skills. • Excellent computer and data entry skills. • Knowledge of Human Services programs and community resources. • Proficiency in the Microsoft Office suite. Employment Experience Administrative Summer Student,...
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...Prepared by Jamorian Harrison August 15, 2012 Letter of Authorization May 30, 2012 Mr. Jamorian Harrison Assistant Manager Maroney’s Restaurant 811 Hurst St. Carthage, Texas 75633 Dear Mr. Harrison As stated a few months before, we as an organization need a formal report to address some of our issues and ways to solve them. We need our employees to understand the benefits of great communication, high morale, and we would also like for the employees to give feedback of their own. Search for articles that give great examples of these topics. Also conduct a few face-to-face interviews. This report is needed by the end of October. Be sure to notify me upon any questions or concerns. Sincerely, Regina Patton General Manager Letter of Transmittal GREAT ESCAPE RESTAURANT 811 Hurst St. Carthage, TX 75633 August 15, 2012 Regina Patton General Manager Great Escape Restaurant 811 Hurst St. Carthage, TX 75633 Dear Ms. Patton I have prepared the formal report that listed some of the problems we are facing as a company along with ways to fix these errors. The report gives the benefits of great communication, the negative aspects of miscommunication, and other areas of our company that needed attention. Sincerely, Jamorian Harrison, Assistant Manager TABLE OF CONTENTS Letter of Authorization ………………………………...................................................... ii Letter of Transmittal ……………………………….............................
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...1. Southwest’s espoused values are clearly stated in their mission statement. The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. They also make it well known that employees come first and customers come second. Employees are encouraged to take their job serious but not themselves. Southwest Airlines believe that if their employees are having a good time they will offer better service and be more effective performing their job. Herb Kelleher, co-founder, Chairman, and former CEO of southwest, is known for forming a unique and a fun-loving culture that has worn off on his Employees. He has reveled publicly his own love of drinking Wild Turkey Whiskey and chain smoking cigarettes to help give Southwest a party image. His attitude has also worn off on the current CEO of Southwest, Gary Kelly. Gary takes part in dressing up for every hallowed. Gary has dressed as Gene Simmons from KISS, Captain Jack Sparrow, and Billy Gibbons from ZZ Top. He also dressed...
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...ENGLISH BUSINESS WRITING [pic] MODULE BOOK AND READER Course of study: ICM / English Course title: Business Writing Year of study: term 4 ourse year: 2011-2012 Department of English School of European Studies and Communication Management The Hague University Course Information |Title |Business Communication | |Name of study unit |English Communication Skills | |Study unit | | |Department |ICM | |Module manager |A. van der Wijngaard / Y. Overdevest | |Module number |To be announced | |Programme / year of study / term |ICM / year 1 / semester 2 / term 4 | |Study load |28 hours (1 ECTS credit) | |Entry level |None...
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...According to Nigerian business journalist, Dayo Coker(2010): “It was simply greed and destructive capitalism.” He continued: “There was a chance to make millions and people seized it. The regulators failed the people.” Long before they failed the people, however, Nigeria's regulators inspired them with a plan to overhaul their convoluted banking system, and open Nigerian finance to the world. In 2005, then-Central Bank Governor Chukwuma Soludo whittled down Nigeria's 89 small-scale banks to a handy 25. The new banks born of Soludo's consolidation were bigger, broader in scope and had much more credit to lend — but fewer checks on how to lend it. That's where the problems began. “The people trying to do that process didn't realize they were creating mammoth institutions without really taking the time to double check the new freedoms offered to those in charge,” said economist Adama Gaye, chairman of Newforce Africa Consultants in Senegal. Soludo's consolidation worked, at first. The simplified...
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...Nordstrom In the assigned case, we are introduced to Nordstrom – a successful line of department stores who hold customer service as a priority, and encourage employees to develop their own client bases while working the field. Customer satisfaction is essentially the backbone of Nordstrom’s business model, which is also its key success indicator. The potential challenge in this model is the perception of unfair hours worked vs. pay of some of its employees. One way that Nordstrom is presented to distinguish themselves as an organization is by encouraging an environment where employees are the face and brand of the company. Through training of “the Nordstrom Way” values, employees are given the freedom to handle situations as they see fit. They are encouraged to “use [their] best judgment in all situations” and “do whatever it takes to make the customer happy”. In that case, policies seem to instill a sense of trust and ownership amongst employees, which in turn may give each employee a sense of leadership and worth in the company. Such freedom however is limited to managerial positions and higher. Nordstrom pays its salespeople on a commission system that is personalized to each salesperson’s abilities, length of employment with the company, as well as their sales per hour (SPH). They are paid in a “draw” system where they will receive the higher of their commission percentage x total sales, or their hourly rate x total work hours. It would appear that Nordstrom is thereby...
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...Based on the issues raised in the chapter, describe the current motivational processes at WestJet. WestJet uses motivational processes such as motivation through job design, the reasoning behind this strategy is the make the job challenging and the put further emphasis on the workers responsibility that they are motivated just performing the job. One of the approaches used within the confines of motivation through job design is, job enrichment. WestJet makes each employee feel motivated by added variety, responsibility and managerial making decisions to their daily tasks. The workers are referred to as WestJetters a term which I believe gives them a sense of ownership, responsibility and accountability for their work. The customers who use WestJet are referred to as guests. It also appears that the WestJetters find their job exciting which often increases job satisfaction and motivation. All new employees participate in an “on-boarding orientation that provides an overview of the company and its culture. This takes the form of a fun two-day session with participation from a variety of team within the company. The new hires get a thorough introduction of the company’s culture and guest experience, the corporate history and the airline industry. Senior executives across the company participate in these sessions to provide their perspective and reinforce the importance of company places on its people and culture. I also believe that these orientation sessions allows insight...
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...Locker−Kienzler: Business and Administrative Communication, Eighth Edition III. Basic Business Messages 10. Informative and Positive Messages © The McGraw−Hill Companies, 2008 C H A P T E R 10 Informative and Positive Messages Learning Objectives After studying this chapter, you will know: 1 When to use common business media. 2 How to use the chosen channel effectively. 3 How to write letters and memos. 4 How to compose some of the common varieties of informative and positive messages. Locker−Kienzler: Business and Administrative Communication, Eighth Edition III. Basic Business Messages 10. Informative and Positive Messages © The McGraw−Hill Companies, 2008 IN THE NEWS All in a Day’s (Communication) Work im Donald, CEO and president of Starbucks, He is also known for visiting his stores, where he knows the value of informative and positive dons the green apron, goes behind the counter, and talks messages. His days are full of them. On the with employees. When he is in Seattle, he visits about day of his Fortune magazine interview, around 20 Starbucks a week; when he is traveling, about 10 a day. 6 AM he left a voice mail for Although you probably don’t 100 regional managers, wrote want his e-mail load, you might personal thank-you notes to “He gets 200–250 emails daily and appreciate his meeting time lim25 employees, and signed 500 responds personally to 75% of them.” its. He books meetings for an birthday cards. He will sign hour...
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...RIGHTS OVERVIEW OF THE ISSUE Malaysia Airlines (MAS), a government linked company continues to violate worker and trade union rights. Recently, MAS commenced disciplinary action against Mohd Akram bin Osman, the Secretary General of the National Union of Flight Attendants Malaysia (NUFAM), and 30 other NUFAM members. The show cause letter date on or about 14/2/2014 asked why disciplinary action should not be taken against them by reason of their participation in an ‘illegal’ gathering on 27/11/2013 at the Ministry of Human Resources in Putrajaya. The National Union of Flight Attendants Malaysia (NUFAM) is a registered trade union, and it had sought recognition from Malaysia Airlines, the employer of the some of its members. Recognition is a legal requirement in Malaysia before an employer can be compelled to sit down, negotiate and agree to a Collective Bargaining Agreement (CBA). When MAS rejected the application, the Director General of Industrial Relations (DGIR) conducted a secret ballot which involved all qualified employees, NUFAM succeeded in getting 62.73% of the votes, and thereafter on August 2013, the DGIR issued the formal letter acknowledging NUFAM as a recognized union. It must be noted that in Malaysian law, MAS, as employer, would had to agree on the list of qualified employees entitled to vote before the secret ballot, and as such challenging the result and the subsequent recognition of the union is bad. CHRONOLOGIES On 4/10/2013, MAS challenged the...
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...another could hear the exact statement and have an entirely different interpretation. Words by themselves have particular meaning, until the person sending the message actually conveys the meaning of the word during communication. References Wrench, J., McCroskey, J. and Richmond, P. (2008). Human communication in everyday life: Explanations and applications. Boston: Pearson Education. Use the five parts of Monroe’s Motivated Sequence to create a speech outline for a speech on why nontraditional students should go to college. Monroe's Motivated Sequence according to Wrench, McCroskey and Richmond, consists of 5 steps: Attention, Need, Satisfaction, Visualization and Action. Creating a speech outline using the 5 steps would look something along these lines: Title of Speech Topic (Why Non students should go to college) Date of Presentation Introduction (Attention Phase) Used to get the audience in the mood to hear what the speaker is trying to convey Main Point (Need Phase) The first step in the body of the speech, addresses what is wrong, or what the problem is. Identifies causes and effects, explains them to the audience. (Specifically addresses why do non students need to go to college). Second Main Point (Satisfaction Phase) The solution to the problem outlined in the need step. The solution itself is explained and then it is related to the problem so that the...
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...The Importance of the Customer James Dawn MBA525 April 13, 2014 Tony Montana The importance of the customer is significant to any business organization. The customer is what keeps company going by pouring finances into any organization. There are a lot of aspects that deal with the importance of having proper protocol within the company to make sure that you give off an outstanding image to make people want to come back. There are many different ways to reach out to the consumer to make sure you have a positive impact to bring people back. What are ways to reach out? Social Networks, writing letters, posting ads, and even having an online website can help your company be ahead of the companies that are more closed minded. Just one negative thing can make a customer feel disappointed. One way to tell how sufficient you are is to monitor what customers say and how they react to certain situations. If you investigate data that you require from your customer it will be able to tell you key points that can keep them coming back. Also, watch for patterns so you can see when certain orders are made. Gathering this information can also help you evaluate the performance of the organization. “Conduct a customer satisfaction survey and you will make your customers feels valued. You will also gain valuable insights. But don't ask for feedback if you are not prepared to make changes. When you do make improvements, tell your customers what you have done as a result of their...
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...Front cover Advanced Case Management with IBM Case Manager Introducing case management and IBM Case Manager Building IBM Case Manager solutions with use case example Covering customization, rules, deployment, and more Wei-Dong Zhu Brian Benoit Bob Jackson Johnson Liu Mike Marin Seema Meena Juan Felipe Ospina Guillermo Rios ibm.com/redbooks International Technical Support Organization Advanced Case Management with IBM Case Manager May 2014 SG24-7929-03 Note: Before using this information and the product it supports, read the information in “Notices” on page xiii. Fourth Edition (May 2014) This edition applies to Version 5.2.0, IBM Case Manager (product number 5725-A15). © Copyright International Business Machines Corporation 2013, 2014. All rights reserved. Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Now you can become a published author, too! . . . . . . . . . . . . . . . . ...
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