POSITION SUMMARY:

This position is responsible for coordinating the credit and collections efforts for Australia, Malaysia, and Singapore. This position will also be responsible for the effective credit and collection management of Strategic House accounts, and will be responsible for reviewing credit lines for a predetermined credit limit threshold and ensuring that credit lines comply with department policy as well as internal and external audits. Analyzes and reports results on a regular basis identifying ways to continuously improve the performance metrics. Works closely with commercial management teams to ensure credit and collection practices help to generate increased customer loyalty including identifying and tailoring processes for key and managed accounts.

Essential Duties and Responsibilities • Ongoing mentoring and development support to Credit & Collections team in Manila shared services • Regularly reviews collector portfolio providing guidance on escalated collection issues. Identify performance gaps and create corrective feedback • Call quality monitoring of team • Able to analyze data to make good business decisions • Be an escalation point for more involved situations • Able to handle difficult customer calls and resolve complaints whilst adhering to the company’s collections policy. • Creates and maintains an environment that promotes positive communication within the team as well as fostering teamwork with the entire company • Demonstrates a high degree of judgment, initiative and ingenuity to work independently to meet department and company objectives • Coordinates collection’s efforts with third party collections firm • Continuous monitoring to identify areas that can be improved • Embed and manage effective execution of standard processes • Manage collaboration between the