...Crisis Management Simulations Preparing for the unexpected is what most businesses and governments strive to do. They hope to curb the next disaster in their favor. Or in worst-case scenario, businesses and governments hope to at least curb the crisis to be the least damaging to their image. The question people struggle with is how can these organizations prepare for every possible crisis they could encounter? It is simple: they cannot. However, with today’s technology many organizations have implemented crisis management simulations to better prepare for these worst-case scenarios as well as test the organizations’ tactics used in managing crises. Crisis simulations are relatively new and unheard of in some companies. Crisis management’s purpose is to engage “the whole organization in efforts to avert crises that may affect the firm, and to effectively manage those that do occur” (Pearson, n.d.). Organized crises are used in firms to simulate a crisis, such as a PR scandal or terrorist attack, and test the organization’s reaction to the event, how the crisis is handled, and if it is done effectively. These simulations are recently becoming popular to use in organizations because of new technology that gives them a real-time, fast-paced feel. Companies are now realizing that “as the development of new technology outpaces our ability to fully understand its impact, and as global reach relentlessly stretches organizational capabilities, ‘firefighting’ becomes a way of life” (Pearson...
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...Running head: MANAGING A CRISIS USING PR SIMULATION SUMMARY Managing a Crisis Using PR Simulation Summary University of Phoenix MKT/438 – Public Relations Managing a Crisis Using PR Simulation Summary The following paragraphs present an interesting scenario of a most peculiar mishap regarding one of the turbines used by an environmentally safe electric company named Greenergy. The concepts in this summary give insight into proactive planning, feedback mechanisms, examples of ineffectual deployments, when to use proactive crisis management, and reactive crisis management as is associated with PR. Most importantly, by the end of this report a clear understanding of how to manage a crisis will have been acquired. Proactive Planning Proactive planning is a concept designated to the sole purpose of being prepared prior to an action or occurrence. The ability to cope with and endure an event is always in the company’s best interest as well as all publics involved. Proactive planning is merely the thoughts and actions taken in order to forecast and deal with crisis situations in a positive manner by way of a variety of tools available to Public Relations (University of Phoenix, 2010). Feedback Mechanism The situation Greenergy found itself in affects many publics at every level. An ideal...
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...selected Systems for Polls and Surveys, Media Communications Tools, Corporate Web Site, Trade Shows, TV interviews for CEO, Environmental Conservation Activities, Fact Finding Team and Crisis Communications Process. I selected the relevant Public Relations tools and therefore chosen the most effective plans. However, I did not optimize my Public Relations strategy because I included the Marketing and Public Relations Advertising Plan. In the second simulation, during a crisis in Greenenergy, I had to decide how to treat the message to communicate to the publics. I chose to be honest, and I chose the right option. Releasing information to the media ensured that my message was communicated immediately and earned me credibility. By cooperating with independent investigating authorities, my company earned additional credibility. INTERNAL COMMUNICATION HIERARCHY My decisions on the internal public order were legal department, senior management, employees then major investors. I was close to the correct hierarchy senior management must be the first to be informed of bad news. Senior Management must be the first to know of any bad news, because often it is they who deicide what strategy to employ. Their participation in resolving the crisis will also assure other stakeholders such as shareholders, suppliers and investors. PR TOOLS AND INTERNAL PUBLICS For internal public relations tools I selected email as well...
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...Introduction The Everest simulation provided several situations where multiple management theories, discussed in the lectures, were applicable. Being divided into teams to complete the task helped align this simulation’s findings with a real life business setting. Contrasting roles and goals of each individual team member further enhanced the similarity to an everyday business. To conquer Everest, whether it is in reality or as part of this ‘simulation’, requires significant amounts of planning and well thought out management decisions which allow for continued success for the team as a whole. Upon review of the simulation two management concepts were more prevalent than others; ethical and social responsibility with specific focus on the utilitarianism approach and the concept of strategic planning and goal setting, within that scenario planning and crises management. The concepts applicability to both the individual and group components of the simulation will be the main focus of this report. Clarity gained from scholarly articles will also be discussed in detail. Concept 1 – Strategic Planning/Goal Setting and Scenario Planning and Crises Management Good planning is the foundation of any successful individual, team or company venture, conquering Everest is no different. The planning process is often divided into three levels. The first, strategic, focuses on long range goals and focuses on the goals of the organisation as a whole. (Steiner, 2010) Second is tactical planning...
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...Professor: Dr. Pierre X. Camps Programme: MSc IBN Written by: Omar ABDEL-HAFEZ, Sihan Li Yuan Chen Tianjiao DU Crisis Communication Plan for Camel Dive Club & Hotel Crisis Communcations Plan for Camel Dive Club & Hotel Written June 26th, 2012 ABDEL-HAFEZ Omar Sihan Li Yuan Chen Tianjiao DU Revised June 26th ,2013 ABDEL-HAFEZ Omar Sihan Li Yuan Chen Tianjiao DU Tested August 7th, 2012 Statement from Management to employee Camel dive club and hotel is a service company that owns 2 diving centers , hotel, bar and restaurant. Statement from Management to Employee Our risk is heightened by nature of industry such as use of dysfunction of breathing equipment in an underwater environment, dysfunction of equipments, the boats run out of gas, injuries, environmental pollution. In case of human injuries: every boat is equipped with a rescue equipments, pharmaceutical drugs and a well trained rescue team If the Crisis Communication Plan is not followed in the event of a crisis, destroyable damage is possible. In dealing with this plan, we must keep in mind that safety is our number one concerns and can not be ignored Crisis Inventory 5 4 3 2 Probabilty Damage 1 0 Shark Attack Boat Dysfunction Equipment of breathing Dysfunction equipment Revolution Effect Injuries There was before a shark attack in Na’ama bay , Sharm El Sheikh on 7 December 2010 Acknowledgment By signing this statement, I verify that I have...
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...The Achieving Project Goals Simulation is a supplement used to emphasize the study of project management. This simulation consisted of managing a project involving rescue and rehabilitation of overpopulated elephants in Zakinaka National Park to a special conservation area in Ungabo National Park to avoid the scarcity of feeding these animals. This project requires management of the work breakdown structure and project network of the project while reconsidering original plans due to unexpected exposed situations (Achieving Project Goals Simulation, 2012). Four of the key points from the readings that are emphasized in the simulation include network fundamentals, scheduling techniques, project success, and the work breakdown structure (WBS). The subject of scheduling techniques and fundamentals are utilized to form the basis of planning and predicting and to help management decide how to use its resources to achieve time goals. Network fundamentals are composed of events and activities in understanding the duration, efforts, and critical path amongst making sequential decisions. The WBS is one of many important documents tailored for use of a project as used in the simulation through a linear responsibility chart listing the task breakdown in successively finer levels of detail. Project success is emphasized in the simulation since project success was modified to include completion of the project within a certain time frame, at the proper performance, and without disturbing...
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...Introduction In recent years, the healthcare industry has experienced a looming nursing crisis in health facilities. This problem has posed crisis towards establishing better health for those in need. The primary concern concerning this looming nursing shortage is identifying the root cause. Apparently, it appears as if that this crisis established its primary source in nursing training and retention in hospitals, care facilities, and other institutions. It appears as if there is serious downfall in the practicum of nurse-executive. Consequently, the concerned authority seems to portray weakness strategies in conducting this nursing practicum that has led to shortages of faculty. The big inquiry is whether these training facilities offer standardized training that would present the needed feedback facilitating nursing transition and retaining nursing staff. The central focus would then be whether this strategy would pose positive impacts in nursing training. This capstone project will explore these nursing concepts with a primary intention of presenting the root cause of nursing crisis in health facility. Annotated Bibliography Seago, A. J., Alvarado, A., Keane, D., Grumbach, K., & Spetz, J. (2006). The nursing shortage: is it really about image? Journal of Health Management, 51(2), 96-10. A research conducted in tertiary institutions Central Valley by Seago and the rest confirmed that nursing occupation lagged behind other occupations. This perspective is attributed by...
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...Quantitative Critical Appraisal To commence this quantitative analysis the start point was to formulate a robust quantitative question in order to provide direction for the literature search. Newell & Burnard (2006) suggest that a strong question informs the research design, research method, the population, the intervention and the outcomes of interest. There are three factors for focusing questions 1. Facilitating the search for relevant evidence, 2. deciding whether the evidence is applicable to the group in question, and 3. sorting best evidence from weaker, less valid evidence (LoBiondo-Wood et al, 2002). The question was framed around the elements of PICO; standing for “patients,” “intervention,” “comparison,” and “outcome” (Boston University Medline Plus, 2000a; Craig & Smyth, 2002). The PICO approach was developed around Evidence-Based Medicine (Richardson & Wilson, 1997), and was therefore designed for clinical studies, it can though be adapted to any research context. | | |People, patients or population - who are you asking the question about? | |Intervention - what intervention are you interested in? | |Control or comparison - what are you comparing the intervention to? ...
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...CEO Toolkit n GLOBAL CEO n January 2003 A CEO’s guide to value at risk models Ravi Madapati* Value at Risk (VaR) models are being used extensively in the world of risk management. VaR provides an upper bound on the potential loss due to adverse market fluctuations. VaR can be used to estimate risk in the case of various financial instruments including bonds, equities and derivatives. S ince the past decade or so no other tool in financial risk management has been heard about as much as Value at Risk (VaR) modeling. VaR has rapidly become the industry standard for measuring and reporting market risk in trading portfolios of banks and other trading institutions. VaR provides an upper bound on the potential loss due to adverse market fluctuations. Any VaR number has to specify which portfolio is being considered (e.g., Equity derivatives book), the confidence level (e.g., 97.5%) and the holding period (e.g., 10 days). VaR objectively tries to combine the sensitivity of the portfolio to market changes and the probability of a given market change. VaR has been adopted by the Basel Committee to set the standard for the minimum amount of capital to be held against the market risks. VaR can be used to estimate risk in the case of various financial instruments including bonds, equities and derivatives. VaR can be used to communicate risk and to control risk by setting limits for frontline traders and operating managers. Pros and cons of using VaR...
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...Achieving Project Goals Simulation Maria Algarin University of Phoenix MGT 437 Project Management Simulation It is important for project managers to not only make the best project plans, but to be also suitably prepared to tackle contingencies and minimize their impact on the project (Achieving Project Goals Simulation, 20011). In my opinion, there is a misconception as to the role of a project manager. The main challenge is to ultimately achieve the defined goals for the project. Another challenge is maximize the integration of inputs to meet the objectives. Realistically it is important to understand all the processed that relate to the project. Once these items are identified the actual management of the project becomes apparent. My perspective of project management was limited to the construction industry. The simulation changed my perception because I realized that project management is even required in the most unconventional situations. For example, the simulation consisted of preparing a plan to move eight elephants to centralized location. The assignment called for proper planning and logistics to ensure that the cargo arrived safely. Throughout the trip there were unforeseen circumstances and in some cases the animals were at risks. My overall perception is that the project manager is very important. A successful Project Manager must simultaneously manage the four basic elements of a project: resources, time, money, and most importantly, scope (Reh, 2009)...
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...“Public Relations are the proactive communication that an organization initiates and maintains with the media, its clients, and key internal and external publics. It provides organizations various tools that can be used to support brand building, research attitudes of consumers, and influence key publics. This simulation illustrates the use of Public Relations to develop a Public Relations plan and to use its various tools to manage a crisis” (University of Phoenix, 2010). A company must be able to communicate well with the outside environment to conduct public relations successfully. This is particularly true concerning crisis management. A real life example is the crisis management strategies undertaken by Johnson and Johnson during the Tylenol crisis in 1982. By managing relations well with the public, the company could diffuse a crisis situation that put the very existence of the company in question (cited in Devlin, 2004). The case study of the Tylenol crisis serves to illustrate the importance of well-managed communications strategies when it comes to concerning managing public relations in a crisis situation. When the catastrophe broke out, Tylenol was the profuse merchandise of Johnson & Johnson. Leading the painkiller market, it was contributing 33% of the year-to-year profit growth of the company (cited in Watson, 2006). During fall 1982, some unknown parties removed a number of Tylenol packages from store-shelves in the Chicago area, opened those packages, removed...
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...MBA5608 Managing People for Competitive Advantage in Asia Unit Schedule Meeting | Date* | Topic | Preparation | 1 | April 18 (Sat.) | * What is this unit about? * Whom do you manage? * What is evidence-based management? Why? How? * How to read a Harvard-style case? | Unit GuideBarends et al. (2014) | | | Managing self * What is the difference between a manager and a leader? * What is your personality? * How does personality affect job performance? * How do you influence others? Power, influence and political skills Introduction to Simulation: Judgement in Crisis | Get your Big-Five scores (Berkeley Lab)Case: Thomas Green | 2 | April 21 (Tue.) | Managing self: Individual decision making * Neuroscience and decision making * Heuristics * Cognitive biases * Debriefing to simulation exercise | Guest speaker: Prof. Alexandre Schaefer, Neuroscientist, Monash MalaysiaPress Release for Simulation: Judgement in Crisis (due on April 19, 12 mid-night) | 3 | April 28 (Tue.) | Developing others: Motivation * Needs theories * Process theories | The puzzle of motivation (Video). TedGlobal. http://www.ted.com/talks/dan_pink_on_motivation | 4 | May 5 (Tue.) | Developing others: Motivation * Applied performance practices * High performance work systems * The art of giving feedback | The delicate art of giving feedback (https://hbr.org/2013/03/the-delicate-art-of-giving-fee)Video case: Awkward Performance Review | 5 | May 12 (Tue...
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...APU - UNRS 212 - Medical- Surgical Nursing I Simulation Assignment - Learner Preparation Learning Objectives: Upon completion of this Simulation and Preparation the student will: 1. Comprehend the pathophysiology of diabetes, signs, symptoms and interventions in a crisis. 2. Design an individualized plan of care for the nursing management of a patient with diabetes including hypo and hyperglycemia and teaching. 3. Prioritize the implementation and approach to the nursing care of a patient with diabetes in an acute crisis and for daily maintenance. 4. Evaluate the patient’s response to interventions and modifies the nursing care as appropriate for the patient with diabetes. Prepare a brief care plan for this client with expected outcomes and expected nursing interventions and rationales for at least 3 Nursing Diagnoses for a patient with hyperglycemia. Questions to prepare for the simulation clinical experience: Can write in bullet points or summary…. 1. Describe the pathophysiologic changes in diabetes. a. Why do blood glucose levels increase? i. Blood glucose levels increase when the body does not have sufficient insulin or when the body cannot utilize the insulin appropriately. If there is too little insulin, glucose cannot get into the cell. The cell is starving due to glucose not being able to enter the cells, therefore leading the increase of glucose production by the liver. Insulin is needed to breakdown sugar for...
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...After this simulation exercise, I am not as confident about my hypotheses on causal relationships as I was initially. This exercise first and foremost portrayed the complexity of managing projects and the various elements that may or may not be within the Project Managers control. There are many risks and obstacles that can arise unexpectedly and the Project Manager has keep into considerations all of these factors and work towards completing project despite all of these tasks. Every assumption that the Project Manager makes regarding and throughout the projects may not be accurate and simple as cause and effect and the proposed solution may not always be the best solution. For instance, when the project deadline moved up to a closer date, increasing the one on one coach sessions with the employees helped a little but did not substantially affect team morale as I had expected and assumed. I believe projects are not successful either due to one of these reasons or combination of these elements: projects that go beyond the budget provided, projects that are not on time and delivered very late, projects that are not at the best quality and last but not least, projects but passes all the mentioned elements but it not what the organization needs. Strategies planning are one of the drivers of a successful project. Projects that are based on shared market goals and objectives and visions are the starting indicator of successful projects. Conducting SWOT analysis and competitive...
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...ERM Paper - Learning Team D ERM Paper - Learning Team D Maintaining effective and compliant business practices is an important part of any management strategy. As shown in the Business Regulation simulation; even one instance of increased liability can cause long-term concerns for a business. Each violation or perceived violation can open the business to questions of negligence and both legal and financial responsibility. To minimize these instances and create a business that has limited liability concerns it is important that management creates and maintains an effective risk management model for the business. Using the simulation provided, our team has identified legal issues and tort violations presented in this scenario, defined a process for managing risk factors, and identified relevant factors in determining what steps to take after a violation occurred. Legal Issues and Principles In the scenario presented Alumina had one Environmental Protection Agency (EPA) violation five years earlier for unacceptable levels of polycyclic aromatic hydrocarbons (PAHs) found in nearby Lake Dira. This contamination was found to have occurred as a direct effect of Alumina’s refining operations. PAHs are carcinogenic chemicals released during refining activities as “suspended particulate matter in the air” (Breast Cancer Fund, n.d.). The company complied fully with the EPA’s order to clean up the contamination as evidenced by a subsequent agency audit. As stated...
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