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Critcal Thinking

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Thinking Critically Simulation
Maurice Smith
Critical Thinking: Strategies in Decision Making /MGT 350

Cyndie Shadow, M.B.A.

January 28, 2008 Abstract Business company owners and store managers in the retail industry must ensure their businesses are competitive to the industry, in order to maintain their store doors open. In the following scenario a problem evaluation and decision making process is simulated to assist in evaluating a specific retail stores current state. A description of the types of evaluation tools and techniques used and how they assisted with the evaluation of the decision-making process and outcomes will be outlined. A consideration if other types of tools and techniques would have generated better results will be evaluated. The purpose of this paper is to demonstrate the decision-making process and how different tools and techniques assist with critical thinking.

Credenhill is a competitive retail business which is the subject of a simulation. At this time one of Credenhill’s local stores is dealing with problems which range from low sales, unhappy employees to other issues affecting their current operations. During the simulation we went through a problem evaluation and decision-making process intended to identify Credenhill’s current state, suggest corrective actions and measurements to ensure that the outcome of the corrective actions are beneficial to the store. In the following we will discuss the tools and techniques used in the simulation during the problem evaluation and decision-making process as well as the tools and techniques we used during the process and compare the different outcomes if any at all.
In experiencing the simulation, the “Urgency-Criticality Matrix,” used in the simulation resembles the “Drill Down” problem-solving tool. The Drill Down tool is a simple

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