...MGKT 270: Service Marketing Critical Incident Report Bachelor of Commerce (Marketing & Management) Author: Goh Bing Chong Basil (5269131) * Executive Summary This critical report took place at Mischief’s restaurant during September 2015, during the interview it was revealed that an unfortunate case of the dissatisfying experience was involved. Both management and staffs level of customer service provided was a disappointment to customers. After the analysis of the critical incident report, a customers and provider gap is discovered. The analysis demonstrates the lack of reliability & empathy, which directed to customer gap. The lack of knowledge gap about management using the wrong digital platform for reservation needs which led to failing to reserve a seat for a customer. Additionally, a policy and delivery gap was discovered, because there was an absence of employee protocol and absence of a proper training program. The report concludes by suggesting three recommendations for closing the provider gaps. Which is using the right digital platform for reservation booking, a structure work protocol when unexpected crisis arises and finally proper training program for employees. This report offers a valuable resource for Mischief to improve their service quality in the future. Table of Contents Executive Summary 2 1. Critical Incident Description 4 1.1 Circumstances leading up to the incident 4 1.2 What Occurred During the Incident 4 1.3 What...
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...A Critical Report On Abercrombie and Fitch’s Expansion Strategy Into Europe Course Title: Marketing Word Count: 2700 Date: 23rd Feb. 2015 Name: Hajara Miss: Table of content Introduction BUSINESS BACKGROUND Question .1 Contention Situating STRATEGY Division STRATEGY: Focusing on STRATEGY: Question 2 Contention Institutionalization QUESTION 3 QUESTION 4 INTRODUCTION This report will investigate the extension of Abercrombie & Fitch in European nations with reference to its advertising methods, for example, focusing on and situating, division and adjustment to market and institutionalization of its item approach and other showcasing blend approaches. Cement examinations are completed on the diverse elements included for the situation study and Suitable suggestion given in accordance with the answers that take after the layout questions. BUSINESS BACKGROUND The Abercrombie and Fitch brand was established in 1892 by David T. Abercrombie and Ezra Fitch. Its portfolio comprises of four noteworthy brands; this includes A&F, the Abercrombie kids the Hollister Co and the Gilly Hicks These are all directed to children, adolescence and the more established shoppers. While it designs itself as a select brand from the custom of the East drift pattern of the USA, New York City specifically; the dress line unmistakably embodies the American way of life of the adolescent and preppy. It has its central command in New Albany, Ohio USA. Through...
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...Sharrain Walls Variance Analysis Grand Canyon University: HCA-530 July 5, 2016 Introduction Various reports help with viewing and keeping track of the productivity of a department. Managers find these reports very helpful with assisting to find an issue, trend, overspending, and underspending. A report commonly used is a variance report, which compares the planned amount to the actual amount. This report is critical in determining major decisions and viewing fluctuations. The report can be in the form of a table or graph and can be considered favorable or unfavorable based on the results. Vice Presidents look for the report to be clear and direct. Managers should include all factors associated with the variance report as well as the relationships between variance reporting, interpreting variance report results, and actual reports. Variance Analysis When viewing the results of the report consider the hospital size and utilization of the services offered by the hospital. When performing a variance analysis, relationships can be identified. Favorable (positive) and unfavorable (negative) correlations are critical in business planning. An example would be, variance analysis may show that when sales for product a rise in sales for product B. This type of relationship may be used for success of other products (Cross, N.d.). When using a variance report for forecasting variance data allows managers to identify factors such as seasonal changes for the favorable and unfavorable...
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...Internship Report Format 1. Title Page One original title page, prepared in the same format as the Sample Internship title is given at the end. Page submitted with the original signatures of Program coordinator. The date on the title page will depend on the semester you will receive your degree. 2. Acknowledgements If you wish, you may include a page with a brief note of dedication or acknowledgment of help received from particular persons. 3. Table of Contents The contents page should clearly and accurately index the page numbers of the various sections of the dissertation. Spelling of headings should be accurate (an aspect often missed by students). 4. A Brief Executive Summary of the Internship Executive summary must be included in your internship report. It contains (a) state the problem or problems that you worked on or page summary of the company/institution; (b) brief description your activities; (c) summarize the findings. Limit it to 350 words in length. It should be 1.5 spaced, using only one side of the paper, and should be within the internship report margin requirements and Its pages should be assigned a place in the small Roman number sequence for the preliminary pages, but the numbers should not be displayed on the executive summary pages themselves. 5. Main body of report The first page of either an introduction or a first chapter should be numbered “1” in Arabic numerals. Main body of report should be divided into two parts. 1. Part-I:...
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...Lifecycle Management, Secure Access to Critical Information, and Improvements in Productivity 7-Eleven is the world’s largest convenience retail chain — operating, franchising and licensing more than 7,000 stores in the United States and Canada. One of the challenges facing 7-Eleven was their inability to provide store operators, franchisees, store managers, as well as corporate employees with timely access to the critical business information — financial, inventory, gas, payroll, human resources, and more— required to effectively operate their business. 7-Eleven needed to provide this important business content securely, accurately, timely and most of all affordably from both inside and outside 7-Eleven. With the Systemware solution, critical information is stored, managed and always available without any boundaries. So not only did 7-Eleven store managers as well as corporate users gain secure access to critical business information, but they also now have a flexible tool to create custom reports allowing them to address specific business needs and reporting requirements. Today, 7-Eleven no longer prints and mails reporting information to their locations resulting in the ability to make better business decisions, realize significant cost savings, and an increase in productivity. The Challenge • • Their old COBOL-based system had very limited storage capabilities as well as required labor intensive processes to change and add reports to the system. Due to the rigidity of...
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...BY STEP GUIDE TO BUILDING REPORTS THAT ACTUALLY ALLOW BUSINESSES TO MAKE ACTIONABLE INSIGHTS PAGE 1 INTRODUCTION HOW OFTEN HAVE YOU LOOKED FOR REPORTING AND ANALYTICS TO GET BUSINESS INTELLIGENCE AND HAVE END UP WITH MOUNDS OF DATA ON EXCEL SPREADSHEETS? MORE OFTEN THAN NOT, YOU FIND YOURSELF WITH AN ENDLESS SUPPLY OF REPORTS BUT ARE STILL UNABLE TO GET ANSWERS TO YOUR MOST CRITICAL BUSINESS QUESTIONS? DON’T WORRY – YOU’RE NOT ALONE. Many companies are faced with the same exact issues that you are. It’s very likely these companies have one or more of the following foundational problems: ›› They don’t tie business results back to business objectives or measure against a set of key goals THE 6 STEPS FOR BETTER REPORTING Instead of diving right in and building another report, I’m going to recommend that you take a step back to outline a measurement framework using the following steps: ›› They lack a cohesive strategy to measure 01 IDENTIFY BUSINESS OBJECTIVES ›› They tend to build reports from the 02 DETERMINE KPIs 03 DEFINE KPI GOALS 04 IDENTIFY SUPPORTING METRICS 05 DETERMINE REPORTING DIMENSIONALITY 06 ORGANIZE INTO A FRAMEWORK their efforts across the entire business ground up and overload their end-users with pages of data and metrics with few next steps or optimization suggestions DO YOU NOTICE A THEME HERE? It boils down to a lack of planning in report development. We’ve been hearing...
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...controller was assigned to each of the seven divisions, and they reported to the general manager of their respective division. Frank Bevins, Rendell’s corporate controller, was concerned about the organizational status of his divisional controllers, as they do not report directly to him. Consequently, the company was experiencing difficulties in implementing its modern control techniques due to the strained relationship between the corporate controller and the divisional controllers. Problem Identification The primary problem faced by Frank Bevins was that he felt he was not obtaining adequate information from the divisional controllers regarding the divisions’ budget and performance reporting. He suspected that it was due to the fact that the divisional controllers reported to their respective division’s general manager. The controllers’ primary loyalty was therefore to their division’s general manager, hence a biased report to the corporate controller. Bevins was facing a dilemma of whether or not Rendell should restructure its organization in such a way that would rectify this issue. Case Analysis The divisional controller’s task was to assist the general manager in budgeting and providing performance report. Although the divisional controllers adhered to the accounting standard for budgeting and reporting performance specified by the corporate controller, it...
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...sustainability report considers the contribution and impact that non-financial issues have on the company, it can range from Governance to Climate Change. It is a complex concept, but in summary it is “meeting the needs of the present without compromising the ability of future generations to meet their own needs”. – www.sustain.ucla.edu Recently reporting on certain sustainability issues have now become mandatory to report – “UK government announces that under the Companies Act 2006, companies are now required to report their emissions in their directors’ report”. * Why is it important Along with the recent introduction of the G4 standards and the GRI recommendations, the significance of a sustainability report has become progressively more critical as pressures on companies both publically and institutionally to provide and publish reports increases in light of recent natural disasters. It is said that we “use about 40% more resources every year compared to what we put back”, some companies make it their mission to make it known that they give back to the environment e.g. Velvet. There is a need for a measurement system to be put in place to assess industry’s impact however currently accounting is inadequate for numerous reasons. - - http://ezproxy.bcu.ac.uk:2055/science/article/pii/S0155998210000128 The increase in awareness has meant that external users e.g. customers, investors and even shareholders are making decisions based on these reports. Detailed reports may...
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...Unit Handbook Applied Management Project (BSS000-6) Induction Week 5th - 11th February 2014 ------------------------------------------------- Submission Date: 28th April 2014 Unit Leader Simon Reilly Course Co-ordinators MSc Finance and Business Management – Piotr Konwicki (Pathway Leader: Sanawar Choudhury) MSc International Business and Management – Simon Reilly and Brinder Saigal MSc Marketing and Business Management – Carmine de Vita MSc Business and Management – Rosemary Burnley MSc Information Systems & Business Management – Markus Haag Contents 1. Introduction 2 2. How the AMP works 2 3. AMP tutorial support 4 4. Handing in the AMP interim, main and reflective reports 5 5. Main Report structure 6 6. Reflective Report format 7 7. Academic offences 8 8. Referencing 10 9. Assessment marking 10 10. Assessment criteria 11 Appendix 1 - Submitting your Work through BREO 17 Appendix 2 - Guide to Referencing 18 Appendix 3 - Unit Information Form 22 Appendix 4 - AMP Session Timetable 30 Appendix 5 - AMP Suggested Time Line 31 1. Introduction This unit is completed at the end of the taught part of your programme. You have successfully completed the first two semesters of study and therefore should have a thorough grasp of the taught elements of the programme. You will be expected to draw on the learning that you have achieved during the taught units. The Applied Management Project (AMP) is the final assessed...
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...Unit Handbook Applied Management Project (BSS000-6) Induction Week 17th- 21st September 2012 Submission Date: Monday 10th December 2012 MSc Finance & Business Management MSc International Business & Management MSc Marketing & Business Management Contents 1.Background to the unit 2 2.How the AMP works 2 3.AMP induction timetable 4 4.AMP tutorial support 4 5.Handing in the AMP report and reflective report 5 6.Main report format 6 7.Reflective report format 7 8.Academic offences 8 9.Referencing 10 10.Assessment marking 10 11.Assessment criteria 11 Appendix 1 - Applied Management Project Marking Scheme 13 Appendix 2 - Submitting your Work Through BREO 18 Appendix 3 - Guide to Referencing 19 Appendix 4 - Unit Information Form 23 Appendix 5 - AMP Session Timetable......................................................................29 1. Background to the unit This unit is completed at the end of the taught part of your programme. You have successfully completed the first two semesters of study and therefore should have a thorough grasp of the taught elements of the programme. You will be expected to draw on the learning that you have achieved during the taught units. The Applied Management Project (AMP) is the final assessed piece of work of the Masters Programme. It is designed to simulate a real management situation, giving you the opportunity to demonstrate your ability to...
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...Honors Biology Laboratory Report Format This format is to be used for formal laboratory reports. All reports must be typed, using 10 or 12 point font. Include your name, name of partners, date, class and section. Laboratory reports are done individually; data is shared amongst groups, not interpretations. Correct grammar and spelling are expected. All writing is done using the passive voice and the past tense. Title • Reflect on the factual content of the paper. • Use fewer than 10 words. • Describe your specific investigation. o For instance “The Effect of Road Salt on Lentil Seed Germination and Growth” rather than “Seed Experiment” Abstract Provide a brief overview of the report in your own words The abstract should contain 5 parts (as outlined in abstract rubric) o Purpose, Hypothesis, Procedure, Results, Conclusion Be specific about results - do not use phrases like "it worked". Be very careful NOT to copy text from the lab handout. The abstract should be one paragraph and contain scientific terminology Problem • State the problem specifically in question form. o For instance, “What is the effect of road salt on the germination and growth of lentil seeds?” Hypothesis State the hypothesis using the "If, then. because" format. ...
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... UNCLASSIFIED SECURITY CLASSIFICATION OF THIS PAGE REPORT DOCUMENTATION PAGE lb RESTRICTIVE MARKINGS Ia.REPORT SECURITY CLASSIFICATION Unclassif led 2a. SECURITY CLASSIFICATION AUTHORITY 3. DISTRIBUTION /AVAILABILITY OF REPORT 2b. DECLASSIFICATIONiDOWNGRADING Approved for public release; distribution is SCHEDULE unlimited. 5. MONITORING ORGANIZATION REPORT NUMBER(S) 4. PERFORMING ORGANIZATION REPORT NUMBER(S) 6a. NAME OF PERFORMING ORGANIZATION 6b. OFFICE SYMBOL 7a. NAME OF MONITORING ORGANIZATION (If applicable) I Code 37 Naval Postgraduate School Naval Postgraduate School 7b. ADDRESS (City, State, and ZIP Code) 6c. ADDRESS (City, State, and ZIPCode) Monterey, Ca. Monterey, Ca. 94943-5000 9. PROCUREMENT INSTRUMENT IDENTIFICATION NUMBER A 8b. OFFICE SYMBOL (If applicable) 8a. NAME OF FUNDING/SPONSORING ORGANIZATION 93943-5000 10. SOURCE OF FUNDING NUMBERS 8c. ADDRESS (City, State, and ZIP Code) PROGRAM ELEMENT NO. WORK UNIT ACCESSION NO. TASK NO. PROJECT NO. II. TITLE (Include Security Classification) * Automated Financial Management Information System for Navy Field Activity Comptrollers 12. PERSONAL AUTHOR(S) Tar Taylor, Shaun Kevin ShaunE OFKevineoDa)IS 13b. TIME COVERED TO FROM 16. SUPPLEMENTARY NOTATION The views expressed in Master s Thesis ([fonthDay) ,4 DATE OF 13a. TYPE OF REPORT AE ON ,s PAGE COUNT i 110 this thesis...
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...characteristics of a well-written report. As well as what makes them critical to writing a report. The four characteristics are completeness, conciseness, clarity, and accuracy. As stated in the textbook “A report may contain all the necessary information, but if it is poorly written, points may be lost in the prose” (P.189). Simply put, if it doesn’t contain all the key elements your report could otherwise become useless. The first characteristic of a well written report is its completeness. “Completeness means that the report contains all pertinent information” (P.190). Officers have a series of questions they should ask themselves before handing in a report to make sure that it is complete. Reports should contain any and all relevant information so that your report leaves no open questions whether it by a fellow officer or the court. Having all the necessary information in the report will show what actions were taken and it helps to avoid wasted time and effort of having to do it all over again. E-mail addresses have become important in report writing since it is the easiest way to deliver a statement to an officer. “An Added Benefit is that e-mail interviews can be printed out and attached to the supplementary report” (P.190). The importance of the completeness of a written report is crucial due to it needing every detail that was crucial to the investigation. The next characteristic of a well written report is its conciseness. “Reports should be as concise as possible...
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... A Business Report is an objective and presentation of information in order to achieve some purpose. It is a basic management tool used in decision making. Report may be classified in different ways. Like on the basis of formalities, On the basis of function, On the basis of frequency of issue etc. The basic objective of the report is to know the salient features of writing report & how the formal reports are important in Business Communication. Business report has no single correct answer but several solutions, each with their own costs and benefits to an organization. Report may be targeted to readers inside or outside the organization. In formal reports we have three parts. Two is Preliminary parts & Report body & the other one is Supplementary parts. With introduction parts the reader can get the assignment main topic & also helps the reader’s follows & understands information. It is an important parts of a formal business report. Supplementary parts view the readers where he found the details of the topic. In formal report readers have the clear facts views. Accuracy of facts, precision, Brevity, Clarity etc are the characteristics of business report. Often reports are structured in a way that reflects the information finding process and the writing up of the findings that is, summary of the contents, introduction or background, methods, results, discussion, conclusion and/or recommendations. The inclusion of recommendations is one reason why reports are a common form...
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...coin, it could be an advanced neural network application focused on detecting money laundering schemes. Whether it is simple or advanced, data analysis provides many benefits in the prevention and detection of fraud. On one hand, the fraud examiner gains insight on 100 percent of an organization’s transaction data vs. more limited manual methods of selection. Further, this approach can generally be completed in less time than manual procedures, given the automation of the work. Examiners also gain improved business intelligence as the generated reports often lead to conclusions beyond whether just fraud occurred. Such new insights can lead to suggested process improvements to the client. The Institute of Internal Auditors (IIA) Research Foundation recently announced the posting of a free online document to help fraud examiners worldwide use computers to fight fraud. Proactively Detecting Occupational Fraud Using Computer Audit Reports, written by the author of this article, is designed to assist fraud examiners and management in implementing data analysis...
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