...this opportunity to express our heartiest gratitude towards the people who have provided invaluable help & support through the entire duration the project. I am thankful to our facilitator MS. YOGITA SHAINI for his continuous guidance & support. I would like to thank her for giving us excellent suggestion and affectionate, encouraging through development of project and for devoting their precious time. We offer thanks to them for co-ordination and grateful to all our well-wishers who extended their support and for their valuable help throughout the work. OBJECTIVE To understand the CUSTOMER RELATIONSHIP MANAGEMENT in automotive industry (in passenger cars) & than sync it with CRM of HYUNDAI MOTORS. INTRODUCTION OF TOPIC To understand the real business scenario about the practice of CRM in Indian Automotive industry & than compare it with HYUDAI motors in passenger cars. The automobile industry in India is the tenth largest in the world with an annual production of approximately 2 million units—is expected to become one of the major global automotive industries in the coming years. A number of domestic companies produce automobiles in India and the growing presence of multinational investment, too, has led to an increase in overall growth. Following the economic reforms of 1991 the Indian automotive industry has...
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... In my opinion, the most significant successes of the Progressive Movement were the constitutional amendments and improvements in the democratic process. Our text tells us “The Progressive use of the amendment created lasting effects on our political system and is often considered the greatest success of the entire movement” (Bowles, 2011). The 16th amendment allowed the federal government to begin collecting income tax from all workers. The 17th amendment gave citizens the power to elect U.S. senators and was a result of the direct primary reform in Oregon. This was important because it allowed voters to choose candidates for office instead of political party leaders (The Progressive Era, 2002). The recall, referendum, and initiative are all examples of Progressive reform that brought more democratic power to the common people. The Progressive Movement’s significant failure, in my opinion, was in regard to racial equality. Even though they fell short of their intentions, we must remember how ambitious their goals were. The Progressive Movement missed their target because they aimed to do too much. I do not think that World War I can be regarded as a Progressive conflict. The First World War was a road block to Progressive reform until the rich, who had fought alongside the poor, returned from overseas. References: (2002). The progressive era [Television series episode]. In America in the 20th Century. New York, NY: Films for the Humanities & Sciences...
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...know our responsibilities in our community as well as our duty as a citizen of humanity. My fellow youth, in behalf of the Youth in Media and Sigaw KA!bataan, I am encouraging you to exercise your right to suffrage, our decision and vote will determine what lies ahead of us. Our choice is a crucial factor that will define what kind of government leaders will lead us after the election. We are given the chance to participate in a struggle of transformation. We must not miss that opportunity or let it pass us by. Let us make a change while there is still a chance because time will come that there will be a lot room for changes but no more chances. Let us take the initiative to be different. It is our call to action. Let us be proactive rather than being passive. Let us bring to life the essence of leadership, initiative and honesty. If our ancestors shed blood, sacrificed their lives and participated in the social reform, we will also take our step towards the fulfillment of the change that is very much long awaited by Filipinos. We are all seeking to improve Philippines’ Third world country status. The youth of...
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...forty-three Ohio ballot campaigns by petition since 1950, it marked the first example of a contested issue, requiring a 'yes' vote, in which citizen proponents had sufficient TV money and a simple message. Citizen initiatives in the past have faced two different problems: a campaign that is difficult to explain and paucity of resources. A smoking ban is easily understood and the issue was well-defined in voters’ minds long before the campaign began. The dangers of second-hand smoke have been understood for decades. SmokeFreeOhio raised a significant amount of money (over $1.8 million). Although as of October 18 SmokeFreeOhio had not raised enough money to cover Ohio’s media markets on their own, they were greatly assisted by free media coverage prompted by the presence of Issue 4 (Smoke Less Ohio) on the ballot. The tobacco industry’s attempt to trump SmokeFreeOhio was well publicized in newspapers and on television, and certainly contributed to public awareness of the differences between Issues 4 and 5. This helps to explain the success of the SmokeFreeOhio campaign despite the competing ballot campaign, Smoke Less Ohio (Issue 4) and this successful citizen initiative provides a template for future ballot campaigns. For an overview of Ohio’s history of ballot initiatives visit, www.ohiocitizen.org/about/training/ballot history.html. An analysis of successful ballot campaigns in Ohio is available at www.ohiocitizen.org/about/training/ballotconsiderations.html. Big Money...
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...Digital India Digital India is an initiative by the Government of India and it was launched on July 1, 2015 by Prime Minister, Mr. Narendra Modi. From its very beginning there has been many contrary opinions regarding the usefulness and effectiveness of this initiative. One of the major positive aspect of this programme is that, Government services are made available to citizens electronically and people get all the latest information and benefits of technology. The programme targets at empowering the nation digitally and it also includes plans to connect rural areas with high-speed internet networks. Digital India has three core components which includes, the creation of digital infrastructure, delivering services digitally and digital literacy. Thus this helps in bringing e-governance to every individual. Other facilities include Digital Locker, e-education, e-health, e-sign and national scholarship portal.. Thus it will be a boost to industry for both large and small enterprises. It create a lot of jobs and helps the citizens to connect directly with the government. The total investment made for this initiative is equivalent to one-fourth of the national budget and this itself shows the great importance with which the initiative is put forward. Along with all these positive aspects there are also some drawbacks associated with this programme. These includes, the ambiguity regarding the efficiency with which the programme handles the personal data of so many citizens of...
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...INTRODUCTION Becoming a diverse organization makes good business sense for both for profit and not for profit companies. Creating a diverse workforce provides tremendous opportunities for organizations and individuals to tap into the ideas, creativity and potential contributions inherent in a diverse work force. The composition of America’s workforce is changing. According to the census Bureau, nonwhite will represent more than one-third of the U. S. population by the year 2010 and close to half of the U. S. population by the ear 2050. By the year 2005, the ethnic minority share of the workforce will reach 28 percent. It is also projected that the Hispanic-American population will be the largest minority group in the U. S. by the year 2010. In order for companies to fully and aggressively compete in the marketplace, they will need to consider these statistics and work towards attracting, recruiting, developing and retaining a diverse workforce. This will be critical if they are to survive. They will also need to recognize that the market they cater to is becoming more diverse. Diverse groups are a growing percentage of the buying power in the United States. In order to maintain competitive advantage in the sector they serve, organizations will need to truly understand its customers, clients, members and employees and will need to create an organizational climate that is welcoming to all. The Birth of the Diversity Movement The “Diversity”...
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...Toplica, representatives of civil society, business and media, the Swiss Ambassador to Serbia HE. E. Ervin H. Hofer said that back in 2001. Switzerland recognized the importance of implementing changes at local levels. ‘The citizens of Switzerland firstly identify with their municipality, and only then with their country, because local governments serve them and their families. Citizens must feel that the municipality is working for their welfare, and that is the question of mutual trust. It is therefore very important that municipal finances are handled in a transparent way and that money is spent taking liquidity into consideration . Ambitions must be matched with available resources. It is important that the community itself has the initiative, and does not expect that representatives of the Assembly or the government will do all the work’, said the Ambassador Hofer. He added that Switzerland supports projects such as the EU PROGRESS because of its long tradition of decentralization and direct democracy. ‘We believe that sustainable development is possible only with respect to principles of good governance. These principles are closely related to the way public institutions manage their resources and whether services are provided efficiently, without discrimination and abuse, ‘ added Ambassador Hofer. During the debate, Radoje Krstović, Mayor of Municipal Assembly of Blace, said that good governance is a prerequisite for the development of local governments. ‘There is no progress...
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...David Davidson. Washington looks like it could be the first state to legalize marijuana. A general consensus among state and local polls appears to show momentum on the affirmative side of proposition I-502. Public Policy Polling , Komo 4 and the Seattle Times latest polls all show the initiative leading with 53 to 55 percent of those most likely to vote supporting the measures adoption (Martin). This is a very significant Initiative with numerous Local, State and National legal and political ramifications. An examination of I-502 would seem to be in order. Marijuana, or Hemp was legal and it’s production was actively encouraged very early on in the colonies of what would become America. Following the American civil war marijuana was used in numerous medical products that were sold over the counter- with no restrictions whatsoever. The Marijuana tax act of 1937 was the first real law that made marijuana a restricted substance (NPR). The laws have fluctuated somewhat, but for the most part have continued towards less tolerance or zero tolerance models. Democrats removed minimum sentencing laws in 1970. Meanwhile, President Nixon was beginning his all out “War on Drugs” going so far as to call them “public enemy number one”(NPR). Reagan reinitiated mandatory sentencing making them the toughest to date in the mid 1980’s- 100 marijuana plants was now the illegal equivalent of 100 grams of Heroin (NIDA). Nearly one in eight persons in prison in America...
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...to Play its HAND 1. In your opinion, which of the three major HAND initiatives: TB, Malaria, or Chagas should Jim Geraghty recommend? Defend you answer by detailing how your choice is better than the other two. I think that Jim Geraghty should recommend the Malaria initiative. The Malaria initiative is the best business decision for Genzyme. There are 250 million Malaria cases every year, compared to that of 16-18 million cases of Chagas and 25 million cases of Tuberculosis. Even though Tuberculosis has more deaths per year at 1.5-2 million and could possibly be the best initiative to recommend, I still believe the Malaria initiative is the best option. Malaria is spread by Anopheles mosquitos and there is still a great need for a cure of Malaria in today’s world. In the case, Genzyme’s goal is to have the most impact possible on a deadly disease, while doing something that is within their capabilities. All three initiatives have a very important medical need, but Genzyme has the molecular knowledge to create a vaccine for Malaria. They have done a lot of research for Chagas also, but they would have to basically start from scratch if they were to go towards the Tuberculosis initiative. By going with the Malaria initiative, they would more than likely partner with Harvard, MMV, and ICGEB, which would be great for the research and development capabilities. Jim Geraghty should recommend the Malaria initiative to Henri Teermer 2. Taking the perspective of Teermer, the CEO, how...
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...fin 370 week 3 team Strategic Initiative Paper Veronica Johnson Melissa Herrera Nick Engelke Carlos Martinez Gary Gilberthorp FIN/370 April 21,2014 Junius Jaubert Strategic Initiative Paper Starbucks Strategic Initiative expanding globally and reaching new customers is the goal of Starbucks Corporation. To produce more revenue as well as excel above the competing international coffee organizations. Starbucks Corporation must not only meet but also continually exceed this goal. Starbucks is known for continuously creating new innovations in the marketplace. The Corporation is also well-known For using various media channels to perpetuate their reputation as the top coffee organization in the world. This strategic initiative will increase these channels of communication to include Facebook, Twitter, television advertisements, and magazine ads. The resultant efforts of this strategic initiative will determine Starbucks future revenue and future direction of the organization. Starbucks has several current strategic initiatives in place to improve the organization’s sales and drive long-term shareholder value. This strategic initiative will further expand current strategic initiatives by including a multi-channel advertising and marketing campaign to increase successfully the transparency of the Corporation. This initiative will enable Starbucks to expand globally and reach new customers to enable one-on-one dialogue while increasing sales both internationally and domestically...
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...process (Shimamoto, 2012). The second step would be to identify what management’s goals are in order to align their IT strategy with their business strategy. This will help in determining if an IT change is a good investment decision (Shimamoto, 2012). Aside from liquidating some of the hospital’s assets, it would benefit the business to confront unforeseen expenses before they actually happen. Grow budget items help to introduce new projects into the facility or improve upon existing ones (Shimamoto, 2012). Grow initiatives can include the implementation of new software in order to make daily operations run more efficiently, the purchase of firewalls to help safeguard important patient information, or other items that help the facility better interact or communicate with their patients (Shimamoto, 2012). The great thing about grow initiatives is that there is no running clock on them in that they are not meant to be completed by a specific point in time. These initiative are flexible in that they can be implemented at any convenient time such as when there is money available and postponed when there is a shortage in capital (Shimamoto, 2012). This way the business will not have to sell any assets or cut funding from other projects or departments with the simple adjustment of early planning. References Shimamoto, D. (2012). A strategic...
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...Strategic Initiative Paper FIN/370 Strategic Initiative Paper Starbucks Strategic Planning Initiative Strategic initiatives are a special set of strategies that an organization sets up to help that organization reach certain goals and achievements that are set up in that strategic plan. The platform in the strategic planning initiative of the Starbucks organization is to make certain they use only high quality goods, and they treat their customers and employees with respect. Starbucks is “committed to ethically sourcing and roasting the highest quality Arabica coffee in the world” (Starbucks Corporation, 2012). Starbucks’ mission is “to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time” (Starbucks Corporation, 2012). Starbucks Corporation uses this statement as a fulfillment to their success: Under ethical sourcing the company outlines the goal that by 2015 the organization will use coffee that is only produced and obtained through the use of ethical trading and responsible growing (Starbucks Company Profile, 2011). The initiative discussed in Starbucks Annual Report says “Blair Taylor, Starbucks Chief Community Office, announced the launch of a new nonprofit corporation with a $1 million seed grant to introduce job skills, leadership and apprenticeship programs to young people across the company’s multi-billion-dollar supply chain, and further expansion of the company’s support for U.S. manufacturing through an order...
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...amendment, this allows for the ability to monitor the most important promises and make sure they are not ignored until the next election. The recall amendment would help Americans hold politicians accountable for their inaction and broken pledges. Another aspect of the possibility of a recall amendment is the formation of a Democracy by the people. Because the recall is a process by which the people seek to remove an elected official from office, this would ultimately result in the formation of a democracy. This form of direct democracy fails to exist in the U.S. Federal Constitution. This sort of formation has been used selectively in some countries as well as on a limited basis in a few states here in the United States. Needless to say, this initiative process would open the doors for a Democracy by the people. In addition to the positives associated with the recall amendment, there are negative aspects that come along with it as well. In the event that the recall amendment was implemented and enforced, the costs associated with such would be high and would therefore negatively impact the taxpayer. For example, there would not only be the expense of a primary election, but also the additional costs associated with that of a special election. (Altman, 2012). In order to secure a replacement candidate, two very costly, separate...
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...Strategic Initiative FIN 370 March 10, 2013 Christine Gordon Strategic Initiative Strategic planning is the foundation of a successful business, according to a Commentary given by Viraj Yadav in Strategic Directions “Strategic planning is a crucial factor in the survival, development and success of any business” (Premeaux, 2009). In this paper there will be discussions on Walmart strategic initiative program and the effectiveness of it. Walmart is not only a leader in retail but leads concerning energy savings and conservation. Walmart has taken advantage of technology as it relates to renewable and perpetual resources such as the sunlight, solar panels, and wind. Not only does Walmart show that it is environmentally conscience, but also reinforces it is focus on the customer by strengthening productivity and reduce expenses with the “Powered by Walmart” initiative and at the same time to keep providing service for its customers and profits for its shareholder. Initiative Effects on Financial Planning The “Powered by Walmart” is an initiative that Walmart has implemented to reduce the company’s expenses by reviewing their processes and eliminating any unnecessary steps taking place and costs incurred. According to Walmart’s Fourth Quarter Fiscal Year 2012 Earnings Call on February 21, 2012 they expect to maximize their value by balancing global leverage (Walmart Annual Report, 2012). This message also stated that some...
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...Abstract IBM is a company that is innovative and strategic; it has had superior success in the computer and electronic industry. The company offers an array of services and products ranging from the sale of computers to business consulting services. Their success over the years can be attributed to their core values and vision. IBM recognized that to remain successful and profitable they would have to make changes and the biggest change would be to add value by having the employees contribute to the changing the values of the company. When employees share the same values, as the company, they are more dedicated to the company. What kept IBM from falling behind is the fact that they developed changed. The purpose of this case analysis is to describe the changes that IBM has made and to discuss the effectiveness of those changes. First we will explain why IBM wanted to make changes and to whom the changes would affect. We will also discuss how the goals has been developed and disseminated within the company, whether it is an effective way to set the stage for external social projects, and lastly, we will make recommendations. IBM Case Study International Business Machines Corporation (IBM) is a technological company from America that deals with manufacturing and marketing of computers, both hardware and software’s. It also involves itself with other services such as, hosting, consulting services and not forgetting the infrastructure. Having been founded over one hundred years...
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