...XYZ Global Pvt. Ltd decided to implement the CRM project using their high end product of project management methodology. However, due to complexity and budget of the project requires in-depth analysis of critical factors for CRM implementation and support of tip management. Through my research and compliance with industry constraints, the project management, change management and sponsorship is crucial in getting green signal for the implementation of CRM project (Reinartz, Kraft & Hoyer, 2004). User adoption is generally highlighted as key challenge in success of CRM project. Market analysis shows that 47% of the company finds that inadaptability of the end-user with CRM applications put the project in jeopardy (Coltman and Devinney, 2007). If the project is cancelled, it results in loss of million dollars. As a business analyst of the XYZ Global Pvt. Ltd, I have to provide statistical interpretation to the senior management whether CRM project is worth pursuing given the strength of firm’s project management capability along with market evaluation of CRM implementation. Risk is huge if project goes on wrong note (Stone, Woodcock, and Wilson, 1996). Research To reach to right conclusion; I researched market analysis regarding implementation of CRM through different vendors for companies of all range from less than $750K to over $10M. My researched data set was from the CRM LANDMARK and consisted of implementation statistics over the past 10 years. More importantly...
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...A PROJECT REPORT ON A CASE STUDY OF CUSTOMER RELATIONSHIP MANAGEMENT IN RETAIL BOOK STORE CROSSWORD BOOKSTORE LTD. Submitted in partial Fulfillment of the requirement for the Award of Degree Bachelor of Business Administration Under of Tilak Maharashtra University, Pune -: Submitted By:- RAUSHAN KUMAR MISHRA P.R.N: 07110502048 BATCH: 2012-2013 Under the guidance of IRFAN AJMERI Vikas college of Arts, Science, & Commerce VIKHROLI, MUMBA TILAK MAHARASHTRA UNIVERSITY, PUNE-411037 (Declared as ‘Deemed to be University’ Under Section 3 of UGC Act, 1956 vide Notification No. F.9-19/85-U-3 dated 24th April 1987 by the Govt. of India) (Faculty of Distance Education) CERTIFICATE This is to certify that the project titled “A case study of customer relationship management in retail bookstore with reference to CROSSWORD BOOKSTORE LTD” is a bona-fide work carried out by Mr. RAUSHAN KUMAR MISHRA, A student of BACHELOR OF BUSINESS ADMINISTRATION semester 6th specialization in MARKETING MANAGEMENT PRN Number: 07110502048 Under Tilak Maharashtra Vidyapeeth, in the Year 2013. Head of the department Examiner Examiner Internal External Date: Place: University Seal COMPANY CERTIFICATE CERTIFICATE This is to certify that Mr. Raushan Kumar Mishra, PRN Number: 07110502048...
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...A Project Report On Customer Relationship Management in Reliance Life Insurance Submitted in partial fulfillment of the requirements for Award of Master of Business Administration With Specialization In Human Resources Submitted by Abhishek Vermani Reg No- MBA-6259 Under the Guidance of COMPANY GUIDE INSTITUTE GUIDE SANTOSH KUMAR B.R ROHITH C KALASKAR CUSTOMER EXECUTIVE SECRETARY GENERAL HET-IMS HUBLI Declaration I hereby declare that the project entitled “CUSTOMER RELATIONSHIP MANAGEMENT” undertaken at RELIANCE LIFE INSURANCE COMPANY LTD,SOLAN submitted in partial fulfillment of the requirement for the award of the degree in Master in Business Administration to the ICDEOL Summer Hill Shimla. It is my original work and is not submitted for the award of any other degree or diploma. Place Date ABHISHEK VERMANI ACKNOWLEDGEMENT As I look back after the completion of my project I feel it would not have been possible without the guidance. I am very grateful to all the people who have lent their precious time and advice for rendering this project successful. I take this opportunity to thank them all. Firstly, I am grateful to “RELIANCE LIFE INSURANCE COMPANY LTD, SOLAN” for giving...
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...Introduction Riordan Manufacturing was started by Dr. Riordan in 1991. Riordan now has four plants located in Pontiac, MI, Albany, GA, Hangzhou, China, and its headquarters in San Jose, CA. The company currently uses Microsoft SQL servers that is running Microsoft Suite, which includes Word, Excel, Power Point, and Project. The current system is not compatible to all locations which has become expensive and time consuming to navigate the daily operations. I. New System Hardware A. 12 HP ProLiant ML350 GEN 8 B. 140 HP Z230 Workstation Computers C. 12Motorola Mc9190-Z RF10 Readers II. Software and Applications A. Microsoft Dynamics AX (ERP) B. Microsoft Dynamics CRM (CRM) C. PBL Scorecard (DSS) III. Security A. Wireless MAC Authentication B. IDS C. Network Access Control (ADS) Riordan needs to ensure that the new system integrates procedures for collecting, storing, maintaining, retrieving and validating data that flows in the organization. The proposed system will streamline departmental procedures and actions while keeping accurate data from the warehouse, personnel, payroll, HR, and all other departments. I am proposing that we replace the existing servers at all four locations and install 3 HP ProLiant ML350 GEN8’s at each location. One server at each location will be used as a backup in case of outages or maintenance. We will also replace all of the end user desktops with HP Z230 workstation computers. This will ensure that everyone will be using the same hardware...
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...Dynamics CRM CASE 2 VIDEO CASE Systems SUMMARY: Evolution Homecare used Microsoft Dynamics CRM to improve delivery of its home health services. Benefits have included productivity improvements, enhanced inventory management, better resource planning, and more effective reporting. L= 5:14 URL http://www.youtube.com/watch?v=JgCz9tfcXV0 CASE For people with serious illnesses, many procedures must be performed in medical facilities like hospitals and skilled nursing homes. But it is also possible to deliver medical-related services in a home setting using a home health-care service. In most cases, it is much more economical to be treated at home, and recent studies show that patients receiving healthcare services who are surrounded by their family and friends make faster progress. Home health care may include skilled nursing in addition to speech, occupational and physical therapy. It also includes monitoring the patient’s prescriptions and sometimes assistance with household chores. In the United Kingdom, Evolution Homecare is a leading provider of home health-care services, with special expertise in the supply and administration of critical medicines to patients in their homes. Evolution Homecare is part of the Celesio Group, which is one of the leading trading companies and service providers within the pharmaceutical market worldwide. The company services the entire United Kingdom. continued Chapter 9 , CASE 2 EVOLUTION HOMECARE AND MICROSOFT DYNAMICS CRM 2 Evolution’s...
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...Table of Contents Section Title of Section Page(s) I. Executive Summary 2 II. Brief History of Microsoft Corporation 2 III. History of Microsoft Customer Relationship Management Software 3 A. Timeline 3 B. Additional Information on MS-CRM Dynamics 2011 3 IV. Common Business Issues 3-6 V. Proposed Solution 6-7 VI. Recommendations for Executive Committee 7-8 VII. Attachments 8-15 A. References 8-9 B. Supplemental Materials 9-15 I. Executive Summary Especially true in today’s global economy, time is money and cost is the most volatile aspect of management. Efficient software solutions are an integral aspect of forward-thinking organizational management. The top competitors to Microsoft in the Customer Relationship Management (CRM) sector are Oracle and SalesForce.com. This document will analyze deploying Microsoft’s CRM solutions in any company wishing to maintain a competitive advantage in the current economy and technological realm. II. Brief History of Microsoft Corporation As can be read in an analytical Excel document we created in August of 2011: In 1975, Gates and Allen form a partnership called Microsoft. Like most start-ups, Microsoft begins small, but has a huge vision—a computer on every desktop and in every home. In June 1980, Gates and Allen hire Gates’ former Harvard classmate Steve Ballmer to help run the company. Starting with a new operating system named "MS‑DOS," their hard work revolutionized daily office work into what will eventually...
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...Hardware Replacement Project This paper is a discussion concerning the upcoming hardware replacement project that is rapidly approaching the IT department with the implementation of a new CRM into our existing infrastructure to replace the less efficient version that we have currently in place. To do this correctly an important factor regarding the hardware must be addressed first, which is the cause for this project. The equipment that is currently in place has to be improved to support the upgraded functions that we wish to utilize with the updated CRM system. To properly implement this transformation we have to address all of the main variables possible with proper project management. Project Management Project Management is the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time line constraints (Laudon, 2011). Within project management are these variables required for us to manage in order for us to complete a task like this successfully. The first variable that we must understand completely is the Scope, which defines the work that is or is not included in a project (Laudon, 2011). Understanding the scope is understanding what work will be required for the goal which is the proper implementation and function of the new CRM by upgrading the current IS infrastructure by replacing if necessary equipment that is deemed non-functional, obsolete, or incompatible with current operational standards or need’s...
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...was recognized to have a "One Company" approached helped the implementation to sucess.It was more like a business transformation than a technology implementation. Bombardier should have taken the step as they have failed in the last attempt. They defined a vision for the project, made functional councils for the guidance of every functions. But there was communication gap between the various departments and so the employees were unaware of the progress of the work. Ans-2) Bombardier expected the following outcomes with the successful implementation of the ERP project: 1.Integration of the testing facilities:The user training and the communication would have helped in the real time information transfer. 2.Data Management:The data was prioritized and channeled to increase efficiency across the departments. 3.Status Checking:The scorecard system was used to track the proects at hand and to report project status.This helped status meetings and provided key information to the senior management 4.Monitoring and Change modifications:The usage of materials across the projects can be supervised and the shortfall of the materials in a project Ans-3) After the visioning and the project definition stage the project teams were made. The teams had learnt from the previous ERP implementation mistakes and they had made necessary changes to the modules. They also had recruitments like business analysts who worked full time on the problem at hand. Then they created a blueprint of the system...
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...Developing Project Proposals – Internet Exercises Part One: Based on the results of your search, find a sample proposal that has been posted on the Web. What Company or organization developed the proposal, and what objective was it trying to accomplish? The sample project proposal I found from the web was for server replacement (Proposal example, 2013). It was developed by ITHACA College as sample project proposal for Cheezewiz application. Cheezewiz is used by the Rodent students of the Ithaca College to support its research and teaching activities. Cheezewiz is one of the leading applications also used in the private field and it’s developed by Cheezewiz Authorities Inc. The Objective of this proposal is to clarify the project purpose and to gain approval to proceed towards developing the Project Charter. Their objective was clearly mentioned in the purpose and justification section of the proposal. Part Two: Evaluate the effectiveness of this proposal based on information you have studied in this chapter. Discuss the strengths and weaknesses of the proposal. Are there any items missing from the proposal that should have been included? The author mentioned in the book (Gido, 2009) that developing a proposal for a larger company should be treated as project in itself. If the proposal is for large technical projects, it would be multivolume documents and it includes three sections such as technical, management and cost. The sample proposal I chose is not for large technical...
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...Few memories as a failure on a major project from half a decade ago still vividly remains in memories. As a Research Assistant to Tim, it was my first paid job. Tim, an Engineer, worked in silos and had driver social style to his heart beat. He only communicated the expectations without delving in the details that he had in his mind. Even though the Office space was a closed knit space for 16 students, Tim seldom hung out with people to build personal relationships. He only interacted with others when there was a need. His lack of explanation on why the project was needed had left me wondering regarding purpose and design aspects of the new programming project. I struggled on how to effectively design the project and often sought help from other people, who recommended me that the project needed investment in new programming platform as old platform was incapable of achieving the project objectives. After making almost no progress on the project and wasting time in attempts to make old platform workable, I received a vehement email from Tim, stating that XYZ Inc. was deciding to scale back on funding, as no progress reports were submitted. I was shocked to learn that I was even expected to submit progress reports at the end of quarter on the undertaken project in which I had neither any clue nor communication. As an amiable person, I was too quick to reach an agreement with Tim on project deliverables. I had thought that I would be receiving friendly advice and guidance from...
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...and answer document, uploaded to D2L dropbox. You will have to find an IT professional to interview on your own. Description of this assignment 1. Each student needs to find a candidate for a Post-implementation Review (PIR) report describing an information systems development project. 2. Where can you find an information technology professional to interview? You will have to find an IT professional to interview on your own. 3. If you work for a business or government organization, you should consider interviewing the IT/MIS director for your organization. If you work P/T or F/T in any reasonably sized organization, it is likely that there are some IT workers around (like help desk staff, programmers, analysts, network technicians or even IT managers). It can even be a friend, relative or acquaintance you know who works in such a job. 4. The following is a list of themes that you could address in the interview: Please do not write this paper in question and answer format. Use the questions below to help guide the interview. ▪ What type of job does he/she do? For whom? ▪ What projects is he/she currently working on for the organization? ▪ What projects has he/she recently completed? ▪ What IT applications has the firm recently implemented? ▪ Were the most recently applications developed in-house, were they outsourced development or were they application software packages that were customized and purchased? ...
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...Kempen | C402/C405 | Extend Diploma Mechanical Engineering EDENGM22A/B | Peter Kempen | C402/C405 | | GCSE English | Katherine Davey | G4 | GCSE English | Katherine Davey | G4 | | AS English Literature | Francesca Thomas | A58 | | | | | Archaeology: Unit 1 | Caroline Wilcox | B254 | Archaeology: Unit 2 | Caroline Wilcox | B254 | | Vocational Business assignment completion | Kemi Osoba | A49 | Vocational Business assignment completion | Bekoe Newman | A49 | | Vocational Sport and Travel Tourism assignment completion | Danny Chilvers | A50 | Vocational Sport and Travel Tourism assignment completion | Danny Chilvers | A50 | | AS /A2 GraphicsExtend Diploma Year 2 Final Major Project | Mark Pearson | Art Rooms | AS /A2 GraphicsExtend Diploma Year 2 Final Major Project | Mark Pearson | Art Rooms | Spring Term Revision Schedule 2013-14 Week 1 | Tuesday 8th April | | Morning session 10.00-12.00 | Afternoon Session 1.00-3.00 | | Subject/course | Teacher | Room | Subject/course | Teacher | Room | | A2 Business (China Research Theme) | Nessa | A25 | AS Business | Nessa | A25 | | A2 Economics | Charles | G5 | AS Economics | Charles | | | AS Business | Sarah (11.00-12.30) | A39 | A2 Business (Higher level exam technique) | Sarah | A39 | | AS Law | Amina | A26 | | | | | Vocational Business assignment completion | Kemi Osoba | A49 | Vocational Business assignment completion | Bekoe Newman | A49...
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...For ""Anticipated Project Size"" use your internal metrics as guidance. For example, if you use lines of code, then mentally assign ball park values to Small, Medium and Large as part of determining whether to give this criteria a high or low score. Follow a similar process ""Anticipated Duration"". Since project duration depends on project complexity, mentally categorize earlier projects as short, average or long duration to help put the current project in context. 2. After assigning a score for each criteria, view the Feasibility Study Suitability Indicator to discover the best method to use for determining project viability. 3. Omitted criteria will give an inaccurate result, so ensure all criteria are scored before checking the indicator." Criteria "Score (1=high, 3=low)" Guidelines Business Risk "1 = Significant, high-risk projects 2 = Low-to-modertate risk projects 3 = Small, low risk projects" Technology Risk "1 = Significant, high risk technological risks 2 = Low-to-moderate technological risks 3 = Small, low technological risks" Anticipated Project Size "1 = Large 2 = Medium sized 3 = Small" Anticipated Project Duration "1 = Long 2 = Medium duration 3 = Short" Project Dependencies "1 = Substantial and intricate project dependencies 2 = Minimal or manageable project dependencies 3 = No project dependencies" ...
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...(EPIEC) . From there he gained a lot of working experience and knowledge which made him to success in his business later . Business Motivation and starting One of the motivating factors was his father’s dream of his establishment in the society and another factor was after the independence of Bangladesh Aminul Islam realized that a new country has been born, therefore, a lot of construction will be needed for the development of the country and that is when he came up with the idea of Project Builders Limited. He proposed the idea to three other recent BUET graduates and they agreed to start with this new business. After the death of one of the partner and other two sold their share currently Aminul Islam is the only Managing Director and Chairman of Project Builders Limited. Vision The vision of Project Builders limited is to make quality constructions and make a strong infrastructure development of the country. Mission Construction of important structure and projects and to become the number one construction builder in Bangladesh. Initial Finance The company was initially started with four partners along...
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...knowledge to serve my best to the organization as well as my professional growth. Academics Relevant Courses: • Completed six weeks course and training in JAVA from SLR Infotech Pvt. Ltd, CHANDIGARH. • Pursuing 6 Months course and training in JAVA from DUCAT,NOIDA. • Completed six weeks course in C++ From ICT, KAITHAL B. Tech Projects: S.No Name Of the Project Description Team Members Roles and Responsibilities 1. CHANDIGARH TOURISM (B.Tech Summer Training Project) It was a software project based on core JAVA. It includes all the places to visit , map of chandigarh , hotel room booking , slides . Backend was based on MS-ACCESS . 2 Coding of Some pages, database manipulation & connectivity and preparing Crystal Reports. 2. DELHI TOURISM (B.Tech Minor Project ) It was a software project based on core JAVA. It includes all the places to visit , map of delhi , hotel room booking , slides . Backend was based on MS-ACCESS . 2 Coding of Some pages, database manipulation & connectivity and preparing Crystal Reports. 3. CRIME FILE MANAGEMENT (B.Tech Major Project ) It was a website describing various departments in crime department. It includes 3 modules WRITER , INSPECTOR , ADMIN. Writer writes complaints , Inspector investigates by watching the record using id’s and admin has all the controls. Platform used was ECLIPSE and backend was ORACLE database. 2 Overall designing of pages & coding of Admin Panel. Extra...
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