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Csr Interview Journal

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Words 479
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1. After being put on hold, the service provider apologized for the long wait. And, also, explained why the long delay, which was due to a thorough search for overlooked information on my case.
2. The outcome of my experience is that they made me feel special and respected; they used my name at certain intervals in the conversation. And, moreover, they explained as much as they could about any subject I was unsure of, as well they searched for detailed explanations when it came to areas they felt were not as informative.

3. The first thoughts that come to mind when a CSR answers my call is usually stressing on how the person on the other line will come across to me, and, considering past experiences, ways of not causing them any frustrations. …show more content…
b) Based on the way the person carries, expresses, and represents himself in his tone and mannerisms.
c) I would be attentive to what he says, also come across in a positive and patient manner.

2) Photo 2
a) I perceive two elated individuals that compromise and both advance head first together in anything business.
b) They are smiling and with a cheerful disposition, also they both rotate talking and inquiring about extra services.
c) Smile and be sure my tone comes across as a patient and attentive, also let them feel confident in that my services, as well as my attitude, will have a positive impact.

3) Photo 3
a) A lady who is skilled in the business profession, likely a manager or administer.
b) Professionally dressed and came prepared with questions backed by research, ready to jot down notes and understands the process I do to obtain various information I can.
c) I must be attentive, professional, and cordial; plus keep time management in mind.

4) Photo 4
a) A focused and down to earth fellow, who prefers everything upfront. Rather have facts and detailed information, rather than baseless

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