Quick Walkthrough

CTERA CloudPlug
Cloud Attached Storage May 2012 Firmware Version 3.1

Safety Precautions
Warning

Carefully read the Safety Instructions and the Installation and Operating Procedures provided in this User's Guide before attempting to install or operate the appliance. Failure to follow these instructions may result in damage to equipment and/or personal injuries, and will void your warranty. Safety Precautions This product contains no user-serviceable parts. Repair, maintenance and servicing of this appliance are only to be carried out by qualified CTERA personnel. This product may only be used for the applications described in the user guide, and only in connection with accessories which have been approved by CTERA. This product can only function correctly and safely if it is transported, stored, set up, and installed correctly, and operated and maintained as recommended. Operate this product only from the type of power source indicated on the product’s marking label. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in an electrical shock or fire hazard. Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Slots and openings in the enclosure are provided for ventilation, to ensure reliable operation of the product and to protect it from overheating. Do not block or cover these openings. Never place this product near or over a heat source. Do not place this product in a built-in installation, such as a bookcase or equipment rack, unless you provide proper ventilation. Never push objects of any kind into this product through openings, as they may touch dangerous voltage or “short-out” parts, which could result in a fire or electric shock. To provide added protection for this product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet. CAUTION Refer servicing to qualified service personnel in the following situations: When the power supply cord or plug is damaged If objects have fallen into the product If the product has been exposed to rain or water If the product has been dropped or the enclosure has been damaged
Tip

For more detailed information, refer to the CTERA CloudPlug Users Guide, available at http://www.ctera.com/downloads.

1
Install the CloudPlug
Check the Package Contents
Verify that the package contains the following items:

CloudPlug

Ethernet Cable

AC Adaptor

Power Supply Cable

Check Required Items
Verify that you have the following required items (not included):

External USB or eSATA Hard Drive with Cable

Ethernet Switch or Router with DHCP Enabled

Connect the CloudPlug
1 Connect one end of the Ethernet cable to the CloudPlug's Ethernet port, and connect the other end to your Ethernet LAN switch or router. 2 Connect a USB or eSATA disk to the CloudPlug. 3 Connect the CloudPlug to an AC outlet.
Tip

If a DHCP server is not available, then after one minute, the appliance will use the IP address 192.168.192.5.

CTERA CloudPlug Quick Walkthrough

3

2
Sign Up to the CTERA Portal
1 Using a Web browser, surf to the CTERA portal, at the address provided by your managed service provider. The CTERA Portal opens, displaying the Sign Up page.

2 Fill in the form, then click Sign Up.

CTERA CloudPlug Quick Walkthrough

4

Sign Up to the CTERA Portal

2

The User Sign up Wizard opens, displaying the Verification dialog box.

3 In the Type the characters you see in the picture field, type the characters displayed on the right. 4 Select the I read and agree to the Terms of Service check box. 5 Click Finish. A confirmation e-mail is sent to the address you provided. 6 Click on the link provided in the confirmation e-mail. The CTERA Portal opens in your browser, displaying a success message. Your CTERA Portal account is now active.

CTERA CloudPlug Quick Walkthrough

5

3
Connect to the CloudPlug Web Interface
Windows XP/Vista/7
1 On a computer connected to the same switch as the CloudPlug, view the network neighborhood, by doing one of the following: In Microsoft Windows 7®, click Start > Computer, then click Network in the left pane. The CloudPlug is automatically detected using UPnP and appears in the list of network places. In Microsoft Windows Vista®, click Start > Network. The CloudPlug is automatically detected using UPnP and appears in the list of network places. In Microsoft Windows XP®, click Start > My Network Places. If your computer is configured to show icons for UPnP devices, the CloudPlug is automatically detected and appears in the list of network places.
Tip If UPnP is disabled, do the following: In the Network Tasks pane, click Show icons for networked UPnP devices, then click Yes. The Windows Components Wizard opens and makes the necessary configuration changes.

2 Double-click on the icon named CTERA CloudPlug.

CTERA CloudPlug Quick Walkthrough

6

Connect to the CloudPlug Web Interface

3

Mac OS
1 On a computer connected to the same switch as the CloudPlug, run Safari. 2 Open Bookmarks. 3 In the Collections pane, select Bonjour. 4 In the right pane, expand Webpages.

5 Double-click on the name of your appliance
Tip

.

After connecting, you can add a bookmark in your Web browser, for easy access to the CloudPlug Web interface.

CTERA CloudPlug Quick Walkthrough

7

4
Set Up the CloudPlug
After connecting to the CloudPlug Web interface, your Web browser displays the Welcome to CTERA page.

1 Choose a user name and password for the administrator. 2 Click Save. The Setup Wizard opens, displaying the Account Details dialog box.

3 Connect the CloudPlug to the CTERA Portal, by doing the following: a Select the Yes, I have a CTERA Portal account check box.

CTERA CloudPlug Quick Walkthrough

9

4

Set Up the CloudPlug

b In the Portal Address field, type the DNS name of the CTERA Portal. c In the Username field, type the user name for your CTERA Portal account. d In the Password field, type the password for your CTERA Portal account. You specified the user name and password in Open a CTERA Portal Account (see "Sign Up to the CTERA Portal" on page 4). 4 Click Next. The Backup Encryption dialog box appears.

5 Choose I will provide a secret passphrase. My files cannot be accessed without this passphrase. 6 Click Next. The Backup Passphrase dialog box appears.

7 In the Passphrase and Retype passphrase fields, type the passphrase you want to use for accessing your files.

10

CTERA CloudPlug Quick Walkthrough

Set Up the CloudPlug

4

Warning

Your passphrase is completely confidential, and CTERA does not retain it online or offline. It is therefore important to keep this passphrase in a safe place, as there is no way of retrieving it if you lose it. Without this passphrase, you cannot access your files. 8 Click Next. The Completing the Setup Wizard screen appears.

9 Click Finish.

CTERA CloudPlug Quick Walkthrough

11

5
Install and Use CTERA Agent
Tip

The following procedure describes how to install CTERA Agent on Microsoft Windows. For information on installing CTERA Agent on Linux, refer to the CTERA Agent User Guide. 1 Log in to the CloudPlug Web interface with your administrator user name and password. 2 In the My Computers tab, choose CTERA Agent for Windows, then click Install. The CTERA Agent installer is downloaded to your computer. 3 Run the installer and follow the instructions that appear. CTERA Agent is added to the Windows Start menu, and an icon is added to the Windows taskbar. 4 Click the CTERA Agent tray icon
Tip

in the notification area of the Windows taskbar.

In Windows 7, the CTERA Agent tray icon may be hidden. In this case, click on the white arrow in the notification area of the taskbar to reveal hidden icons:

The Sign In window opens.

5 In the Server field, type the CloudPlug's IP address, or type the CloudPlug's host name as it appears in the Web interface's System > Device Details page. If your appliance is subscribed to the Dynamic DNS service, enter the appliance DNS name as it appears in the Services page.

CTERA CloudPlug Quick Walkthrough

12

Install and Use CTERA Agent

5

6 In the Username and Password fields, type you user name and password for accessing the CloudPlug Web interface, and click Sign in. The CTERA Agent connects to the CloudPlug. A success message appears, and the CTERA Agent icon changes to . 7 Right-click on a folder, and click CTERA backup > Add to backup. The folder is marked with the icon.

8 Click the CTERA Agent tray icon in the notification area of the Windows taskbar. The CTERA Agent screen appears.

9 Next to the desired backup type, click Backup now. The CTERA Agent backs up the selected folder to the CloudPlug.

CTERA CloudPlug Quick Walkthrough

13

6
Back Up Files Online
In this step, you will back up the contents of the disk to the CTERA Portal. 1 In the Configuration tab's navigation pane, click Cloud Backup > Control Panel. The Cloud Backup > Control Panel page appears.

2 Click Start Backup.

CTERA CloudPlug Quick Walkthrough

14

Back Up Files Online

6

A progress bar appears, and the files are backed up to cloud storage.

Tip

The initial backup may take a long time, depending on the amount of data and Internet connection speeds. Subsequent backups are differential and are significantly faster. A success message appears.

CTERA CloudPlug Quick Walkthrough

15

7
Restore Files from Cloud Backup
You can restore files and folders to the CloudPlug, using any of the following: The CloudPlug Web interface's Cloud Backup Control Panel This can be done by administrators only. The CTERA Portal You can access the CTERA Portal and restore files from there. This can be done by administrators only. The Virtual Cloud Drive This can be done by both administrators and end users. For information, refer to the User Guide. Microsoft Windows Previous Versions Interface This can be done by both administrators and end users. For information, refer to the User Guide. The CloudPlug Web interface's Files Manager This can be done by both administrators and end users. For information, refer to the User Guide. In addition, you can restore files and folders from cloud or NEXT3 snapshots to a CTERA Agent using the following method: The CTERA Agent Manager's Restore tab This can be done by both administrators only.

CTERA CloudPlug Quick Walkthrough

16

Restore Files from Cloud Backup

7

The following procedure describes how to restore backed up files from the Cloud Backup Control Panel: 1 In the Configuration tab's navigation pane, click Cloud Backup > Control Panel. The Cloud Backup > Control Panel page appears. 2 Click Restore Files. The Restore Files Wizard opens, displaying the Select Files to Restore dialog box.

3 In the Snapshot drop-down list, select the date and time of the snapshot from which you want to restore files. 4 Specify which files and folders you want to restore, by doing any of the following: To select individual files and folders: 1 In the left pane, expand the nodes and click on the desired folders. The folder contents appear in the right pane. 2 Select the check boxes next to the desired folders and files. To select all files, click Select All. To un-select all files, click Clear All. 5 Click Next.

CTERA CloudPlug Quick Walkthrough

17

7

Restore Files from Cloud Backup

The Restore Files dialog box appears.

6 Specify how the CloudPlug should handle files that exist both on your drive and in the selected backup, by doing one of the following: To specify that the files on your drive should be overwritten by the files in the backup, choose If the file already exists, overwrite it. To specify that the files on your drive should have the modification date appended to their name, choose If the file already exists, append the modification date to the name. 7 Click Next. The Wizard Completed screen appears.

8 Click Finish. A progress bar appears, and the files are restored from the selected backup.

18

CTERA CloudPlug Quick Walkthrough

8
Legal Information
Copyright Notice
Copyright © 2009-2010 CTERA Networks Ltd. CTERA, C200, C400, CloudPlug, NEXT3, Cloud Attached Storage, CTERA Agent and Virtual Cloud Drive are trademarks, service marks, or registered trademarks of CTERA Networks Ltd.

CTERA End User License Agreement
This End User License Agreement (the "Agreement") by and between the individual installing and/or using the Software (as such term is defined below) and any legal entity on whose behalf such individual is acting (collectively, "You" or "you") and CTERA Networks Ltd. ("CTERA"), governs Your use of the object code copy of the software program embedded or included in the hardware product distributed with this Agreement, together with any associated media, computer software, and all accompanying manuals and other documentation, and together with all enhancements, upgrades, and extensions thereto that may be provided by CTERA or its lawful vendors to You from time to time, unless otherwise indicated by CTERA (the "Software"). PLEASE NOTE: BY SETTING UP OR OTHERWISE USING THE SOFTWARE YOU INDICATE YOUR ACKNOWLEDGMENT THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY AND COMPLY WITH ITS TERMS. YOUR WRITTEN APPROVAL IS NOT REQUIRED FOR THE VALIDITY OR ENFORCEABILITY OF THIS AGREEMENT. IF YOU DO NOT AGREE YOU MUST NOT SETUP OR USE THE SOFTWARE, AND YOU MAY RETURN THE PRODUCT, INCLUDING ALL PACKAGING, MEDIA, DOCUMENTATION, AND PROOF OF PAYMENT TO THE PLACE OF PURCHASE FOR A REFUND, PROVIDED THAT THE RETURN IS MADE WITHIN TEN (10) DAYS OF THE DATE OF PURCHASE. 1. License to Use Software 1.1 Subject to proper payment to CTERA and Your compliance with the terms and conditions of this Agreement, CTERA hereby grants You a non-exclusive, non-sublicensable, non-transferable license to install and use the Software, solely for Your internal purposes, in accordance with the terms set forth in this Agreement and subject to any further restrictions in CTERA documentation, and solely on the CTERA appliance on which CTERA installed the Software, or, for stand-alone Software, solely on a single computer running a validly licensed copy of the operating system for which the Software was designed. You agree that, except for the limited, specific license rights granted in this section 1, You receive no license rights to the Software. 1.2 Unless otherwise authorized in writing by CTERA, You undertake not to (and not to allow third parties to) (1) sublicense, lease, rent, loan, or otherwise transfer the Software to any third party, (2) modify, adapt, reverse engineer, or prepare derivative works from the Software, (3) allow others to use the Software and use the Software for the benefit of third parties, (4) develop any other product containing any of the concepts and ideas contained in the Software, (5) remove, obscure, or alter CTERA's or any third party's trademarks or copyright or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Software, and (6) make unauthorized copies of the Software (except as necessary for backup purposes). 1.3 CTERA has no obligation to provide support, maintenance, upgrades, modifications, or new releases of the Software under this Agreement. You may contact CTERA or its authorized resellers to determine the availability of such support, maintenance, distribution or upgrade of the Software, and the fees, terms and conditions applicable thereto.

CTERA CloudPlug Quick Walkthrough

19

8

Legal Information

2. Intellectual Property 2.1 You acknowledge that CTERA or other third parties own all right, title and interest, including all intellectual property rights, in and to the Software, portions thereof, or software or content provided through or in conjunction with the Software. Except for the license granted in accordance with Section 1 of this Agreement, all rights in and to the Software are reserved, no licenses, implied or otherwise, are granted by CTERA, You are not authorized to use CTERA’s trademarks, service marks, or trade dress, and You agree not to display or use them in any manner. 2.2 If You have comments on the Software or ideas on how to improve it, please contact us. By doing so, You also grant CTERA a perpetual, royalty-free, irrevocable, transferable license, with right of sublicense, to use and incorporate Your ideas or comments into the Software (or third party software, content, or services), and to otherwise exploit Your ideas and comments, in each case without payment of any compensation. 3. GPL License The Software makes use of free and open source programs (the "Free Programs"), licensed under the following license agreements: GNU General Public License (GPL), version 2 or later:www.gnu.org/licenses/gpl.html, GNU Lesser General Public License (LGPL), version 2.1 or later: www.gnu.org/licenses/lgpl.html, Apache License, Version 2.0 or later: www.apache.org/licenses/LICENSE-2.0. Notwithstanding anything to the contrary in this Agreement, You may redistribute the Free Programs and/or modify them under the terms of the corresponding license agreement. The Free Programs are distributed in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. To obtain the source code for the Free Programs subject to the terms of the corresponding license agreement, please send a request by mail to: Open Source Requests, CTERA Networks Ltd, Imber 24, Petach Tikva, Israel. 4. Acceptable Use and Conduct You shall use the Software in compliance with all applicable laws, ordinances, rules and regulations, shall not violate or attempt to violate CTERA’s system or network security, and shall not misuse the Software in any way. You shall be responsible for Your conduct while using the Software. 5. Term and Termination CTERA reserves the right to terminate this Agreement at any time without notice, for any reason, including if You breach or fail to comply with any of the terms and conditions of this Agreement. You agree that, upon such termination, You will cease using the Software and either destroy all copies of the Software and CTERA documentation or return them to CTERA. The provisions of this Agreement, other than the license granted in section 1 ("License to User Software"), shall survive termination. 6. Disclaimer of Warranties THE SOFTWARE IS PROVIDED “AS IS”. CTERA AND CETRA'S LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE SOFTWARE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, CTERA AND ITS LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. CTERA AND ITS LICENSORS DO NOT WARRANT THAT THE SOFTWARE WILL FUNCTION AS DESCRIBED, WILL BE UNINTERRUPTED OR ERROR FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT THE DATA YOU STORE BY USING THE SOFTWARE WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM CTERA OR FROM ANY THIRD PARTY OR THROUGH THE SOFTWARE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. YOU UNDERSTAND AND AGREE THAT YOU USE THE SOFTWARE, AND ALL THIRD PARTY SOFTWARE OR SERVICES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SOFTWARE, AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SOFTWARE AND SUCH THIRD PARTY SOFTWARE AND SERVICES. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

20

CTERA CloudPlug Quick Walkthrough

Legal Information

8

7. Limitation of Liability NEITHER CTERA NOR ANY OF ITS LICENSORS SHALL BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF CTERA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) IN CONNECTION WITH THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY SUCH DAMAGES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SOFTWARE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; OR (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT. IN ANY CASE, CTERA'S AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO CTERA FOR THE SOFTWARE. THE SOFTWARE IS NOT INTENDED FOR USE IN CONNECTION WITH ANY INHERENTLY DANGEROUS APPLICATION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. 8. Indemnification 8.1 You shall indemnify, defend and hold CTERA, its affiliates and licensors, each of its and their business partners and each of its and their respective employees, officers, directors and representatives, harmless from and against any and all claims, losses, damages, liabilities, judgments, penalties, fines, costs and expenses (including reasonable attorneys fees), arising out of or in connection with any claim arising out of (i) Your use of the Software in a manner not authorized by this Agreement, and/or in violation of the applicable restrictions and/or applicable law, (ii) Your violation of any term or condition of this Agreement or any applicable additional policies, or (iii) Your or Your employees’ or personnel’s negligence or willful misconduct. 8.2 CTERA shall promptly notify You of any claim subject to indemnification; provided that CTERA's failure to do so shall not affect Your obligations hereunder, except to the extent that CTERA's failure to promptly notify You materially delays or prejudices Your ability to defend the claim. At CTERA's option, You will have the right to defend against any such claim with counsel of Your own choosing (subject to CTERA's written consent) and to settle such claim as You deem appropriate, provided that You shall not enter into any settlement without CTERA's prior written consent and provided that CTERA may, at any time, elect to take over control of the defense and settlement of the claim. 9. Miscellaneous Provisions 9.1 CTERA reserves the right at any time to amend this Agreement in its sole discretion. CTERA will use commercially reasonable efforts to notify You of any such amendment, either by sending an email to the email address listed in Your subscription or by posting a message on CTERA's website. In no event will CTERA be liable for a failure to provide You with such notice. This Agreement, as amended, will be effective 10 days after the posting of any amended terms on CTERA's website. If You do not agree to any amendment to this Agreement, You must notify CTERA the license to the Software granted herein will be terminated. 9.2 The Software may be subject to export control laws of the State of Israel and/or may be subject to additional export control laws applicable to You or in Your jurisdiction. You shall not ship, transfer, or export the Software into any country, or make available or use the Software in any manner, prohibited by law. You warrant and agree that You are not: (i) located in, under the control of, or a national or resident of Cuba, Iran, North Korea, Syria or Sudan, or (ii) on the U.S Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. 9.3 This agreement will be governed by and construed in accordance with the laws of the State of Israel, without giving effect to any conflict of laws and provisions that would require the application of the laws of any other jurisdiction. 9.4 All disputes arising out of this Agreement will be subject to the exclusive jurisdiction of the competent courts of Tel Aviv, Israel, and the parties agree and submit to the personal and exclusive jurisdiction and venue of these courts, except that nothing will prohibit CTERA from instituting an action in any court of competent jurisdiction to obtain injunctive relief or protect or enforce its intellectual property rights. 9.5 The failure of CTERA to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision. If for any reason a court of competent jurisdiction finds any provision or portion of this Agreement to be unenforceable, the remainder of this Agreement will continue in full force and effect. 9.6 This Agreement constitutes the entire agreement between CTERA and You with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of this Agreement will be effective only if in writing and signed by CTERA.

CTERA CloudPlug Quick Walkthrough

21

8

Legal Information

9.7 You may not assign or transfer any of Your rights or obligations under this Agreement to a third party without the prior written consent of CTERA. CTERA may freely assign this Agreement. Any attempted assignment or transfer in violation of the foregoing will be void.

CTERA Limited Hardware Warranty
CTERA warrants that the hardware components of the Hardware Product shall be free from material defects in design, materials, and workmanship and will function, under normal use and circumstances, materially in accordance with the documentation provided with such Hardware Products for a period of one year from the date of shipment by CTERA. Your sole and exclusive remedy, and CTERA’s sole and exclusive liability for defective hardware components shall be that CTERA, at its sole option, subject to the terms and conditions of this Warranty, and solely upon confirmation of a defect or failure of a hardware component to perform as warranted, shall either repair or replace the nonconforming hardware component. All replacement parts furnished to You under this warranty shall be new or refurbished and equivalent to new, and shall be warranted as new for the remainder of the original warranty period. All defective parts, which have been replaced, shall become the property of CTERA. All defective parts that have been repaired shall remain Your property. Procedures. A Hardware Product or one of its component parts may only be returned to CTERA with CTERA’s prior written approval. Any such approval shall reference a returned material authorization number issued by an authorized CTERA service representative. Transportation costs, if any, incurred in connection with the return of a defective item to CTERA shall be borne by You. Any transportation costs incurred in connection with the redelivery of a repaired or replacement item to You by CTERA shall be borne by CTERA; provided, however, that if CTERA determines, in its sole discretion, that the allegedly defective item is not covered by the terms of the warranty or that a warranty claim is made after the warranty period, the cost of the repair by CTERA, including all shipping expenses, shall be reimbursed by You. Exclusions. The foregoing warranties and remedies shall be void as to any Hardware Products damaged or rendered unserviceable by one or more of the following: (1) improper or inadequate maintenance by anyone other than CTERA or CTERA’s authorized agents, (2) software or interfacing supplied by anyone other than CTERA, (3) modifications, alterations or additions to the Hardware Products by personnel not certified by CTERA or CTERA’s authorized agents to perform such acts, or other unauthorized repair, installation or opening or other causes beyond CTERA's control, (4) unreasonable refusal to agree with engineering change notice programs, (5) negligence by any person other than CTERA or CTERA's authorized agents, (6) misuse, abuse, accident, electrical irregularity, theft, vandalism, fire, water or other peril, (7) damage caused by containment and/or operation outside the environmental specifications for the Hardware Products, (8) alteration or connection of the Hardware Products to other systems, equipment or devices (other than those specifically approved by CTERA) without the prior approval of CTERA, or (9) any use that is inconsistent with the user manual supplied with the Hardware Product. Limitation of Liability. NOTWITHSTANDING ANYTHING ELSE IN THIS WARRANTY OR OTHERWISE, NEITHER CTERA NOR ITS SUPPLIERS WILL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS WARRANTY UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY, REGARDLESS OF WHETHER CTERA WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, FOR: (i) ANY PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST DATA OR LOST PROFITS; OR (ii) FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES; OR (iii) FOR ANY CLAIMS BASED ON ANY ERROR, DEFECT OR NONCONFORMITY IN THE PRODUCTS OR SERVICE, FOR ANY AMOUNT IN EXCESS OF THE PRICE PAID TO CTERA FOR SUCH DEFECTIVE PRODUCT(S) OR SERVICE; OR (IV) FOR ALL OTHER CLAIMS NOT RELATED TO AN ERROR, DEFECT OR NONCONFORMITY IN THE PRODUCTS, ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE AMOUNT PAID TO CTERA HEREUNDER DURING THE THREE (3) MONTHS PRECEDING THE DATE THE CAUSE OF ACTION AROSE.

22

CTERA CloudPlug Quick Walkthrough