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Submitted By kilo5456
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Current Events in Business Research
Michael Beatty
RES/351
October 12, 2015 MUHAMMAD MUSA

Current Events in Business Research
Business research process involves the study of all aspects of the company and then that information will be used to make business decisions. This requires several steps to help the company achieve its goals, and evaluating its strengths and weaknesses to solve or to avoid problems. The research process also helps to have a clearer and updated idea of their industry (Suttle, 2014). The preposition is that airlines with more satisfied customers will have more passengers. This process will lead to a more successful airlines and gain a larger customer base.
After working for the airlines for a few years doing airport security, I decided to review an article titled “Customer Satisfaction in Airline Industry." During my time at the airport I gained tons of experience, I saw how many of the passengers left the airport frustrated with the services offered. I think this is a good topic for me to evaluate, because it helps me to understand situations that are important within the airline industry. It will also allow me to gain insight in other areas that operate within the airport. This will allow me to have better insight if I ever chose to return to a job at an airport.
In the summary of the article “Customer Satisfaction in Airline Industry” explain how the research followed on how the five dimensions of customer satisfaction was applied in the airline industry. Such articles can be used to design strategies specifically aimed to increase the level of customer satisfaction in the airline industry. These strategies are very important to put into practice to increase customer satisfication.
At first I was a little confused about the method used in this article, but I have come to the conclusion that the method used in this article is

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