...Subject: Proposal to Recommend and Implement a New Maintenance Ticketing Process Comcast South Florida has recently launched its new Customer Guarantee program that guarantees the work and services performed for 30 days or the consumer is able to receive several different packages as compensation. Recently the organization has changed its ticketing process when referring jobs to the Maintenance / Engineering Department and has asked my local leadership team to review and revamp the new process. This proposal provides a brief overview of the current process including its intricacies and outlines how we will perform our research and testing in preparation for our full report. Problem The newly revised Maintenance / Engineering ticketing system (also known as the - refer to maintenance) was intended to streamline the process and reduce downtime. Unfortunately, this revised ticketing process resides within its own system (TTS and Watchtower) and does not communicate with the current billing system (CSG), work order system or the call center. This has caused unnecessary additional down time for customers if their issues were not resolved the 1st time, financial loss from the company’s perspective and an inconvenienced customer. We need to identify a methodology that will allow the new ticketing system to communicate to the traditional billing system and all cross-functional areas. Justification/Feasibility With the new addition of Watchtower and TTS maintaining and issuing maintenance...
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...tremendous potential to be ambassadors for change and lead meaningful action. What is the best way to educate, engage and empower youth to bring about positive change in the world? The best way to educate, engage and empower youth to bring positive change in the world is to sensitize them to real life scenarios such as cases, involvement in political discussions or debates and to make them participate in the world's current state in different disciplines such as economy, politics and social-cultural aspects. To achieve this through change, students must be able to lead others with meaningful actions using their creativity, charisma, and their sense of leadership to be able to resolve and help find solutions that senior employees have trouble figuring out. On the same note, student must have an open mind and be able to grow as individuals to become better people and to have the skills necessary to perform at their best in the "real" world. This being said, they must have the proper tools to develop their thinking skills and to comprehend the logistic of the current world we live in. So, to be able to have all the necessary skills, the best way to learn is on the field with other people who already have the experience and the knowledge of positive change. In other words, students should be formed correctly and partake in others in different projects and work to learn from other's mistakes and their success. Classes in universities or colleges would be recommended as they could learn...
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...know the current culture of the company as well as some semblance of the company’s current power structure. The conversation will also touch base with the current status of the company profitability wise. There will be no comments towards any existing practices during the first meeting so as to not put any of the three VPs in a defensive mood. * An introductory of who I am and my credentials (as per CV). I would tell them that I have read their respective CVs as well and that from my understanding they are highly capable individuals for their respective tasks. This should set the tone of the meeting at equal footing, letting them feel that I have taken the time to know who they are as professionals. * I would then continue by asking them about what type of culture will I expect to find within the organization, highlighting the fact that this is what was built by the former CEO. The aim here is to make them feel proud talking about the existing culture so as to draw as much information as possible. This should also draw out any routines or work activities that they used to do with the former CEO. I will be anticipating that they will give good points and comments regarding what culture they have for they were part of the management that built it. * I will move forward from here by asking them if they think the current culture is consistent with company long term goals. This should get me a background on what their understanding of the company’s current strategy...
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... 1. The bank can apply expert knowledge to estimate distribution functions 2. Reflect the Level of operational risk: adjustment on the result of the scorecard 3. Identify the Source of Operational risk: This will help in specifically what part of the product or business lines and which units causes operational risk 4. Present causes of operational risk: management can take actions on what the operational scorecard shows which will help mitigate operational risk 5. Reflect on quality of operations: the operational risk level of a bank depends on the quality level. Changes on operational level can help reduce current risk by improving quality of operations. 6. Supplement information: information is really vital and it will help for the bank to pinpoint which contributes to its current operational risk. 7. Adjust on the current level of operational risk: this will allow for the management to set its priorities. Source: Anders, U., & Sandstedt, M. (2001). An Operational Risk Scorecard Approach.Operational Risk, 1, 47. Retrieved April 14, 2013, from...
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...Point In Time No additional ACOE districts should be brought online to Escape OL5 software. The current districts on Escape OL5 in Alameda County remain in an implementation phase expectation of support. * OL5 is not yet a turnkey software package- * Still in development with goal of effective & efficient processes * Districts are part of the “debugging” * CRs appear to languish for some time & priority is determined by whom? * Frequent releases yet work-arounds continue for basic California school business accounting and payroll processes * Reliable? Successive releases sometimes lose previous fixes * Accurate? Successive trials do not always yield the same result * Responsive? Does not provide for some basic processes * Confusing? Too many options when the basics aren’t reliable * Credible? One whole manual chapter & report are not usable * Resources? ET expanding to other districts… * Current on-line districts have not all completed a full year cycle * Steeper learning curves due to frequent releases * Flux in legislation & resources is dynamic as it is * Accountants struggle with “art” - custom reports, data access * Basic business processes “science” must be tight * Key accounting positions are not being backfilled * Current ACOE support staff is in flux * Forensic accounting skills to drill down into software &...
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...Executive Summary Widget Production ISCOM / 305 University of Phoenix Taylor Inc is manufacturing the Widget X that requires a special assembly line. At this point re-evaluation of labor productivity is needed due to the difference between the regular Widgets and the Widget X. With careful consideration of this project, operations-management must compare the current labor productivity to two alternative methods that would help them with the increase. A cost-benefit matrix will be provided to show comparison of current labor productivity, alternative one and alternative two labor productivity as well as, the effects the alternatives would have, and what the benefits of networking strategies to streamline operational procedures would be. Taylor Inc Cost Benefit Matrix | |Current |Alternative 1 |Alternative 2 | |Wasted Motion |27% |1% |7% | | Physical Lifting |42 |12 |23 | |People Required |17 |6 |9 | |Productivity |208 |392 |288...
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...Brewster-Douglass projects revealed almost nothing concerning the current internal state of the buildings. Friends would later tell me that even local explorers don’t venture inside the towers. My online research regarding the Brewster-Douglass projects revealed almost nothing concerning the current internal state of the buildings. Friends would later tell me that even local explorers don’t venture inside the towers. My online research regarding the Brewster-Douglass projects revealed almost nothing concerning the current internal state of the buildings. Friends would later tell me that even local explorers don’t venture inside the towers. My online research regarding the Brewster-Douglass projects revealed almost nothing concerning the current internal state of the buildings. Friends would later tell me that even local explorers don’t venture inside the towers. My online research regarding the Brewster-Douglass projects revealed almost nothing concerning the current internal state of the buildings. Friends would later tell me that even local explorers don’t venture inside the towers. My online research regarding the Brewster-Douglass projects revealed almost nothing concerning the current internal state of the buildings. Friends would later tell me that even local explorers don’t venture inside the towers. My online research regarding the Brewster-Douglass projects revealed almost nothing concerning the current internal state of the buildings. Friends would later tell me that...
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...* How information systems are helping the company To keep its place as one of the leading consumer product goods companies, Procter & Gamble is focused on understanding the current market state and predicting how future market changes affect consumer behavior and global brand strategy. P&G tasked the MIS team with two projects to support these goals. Firstly, the team developed a method of estimating key consumer metrics by country and built an application to facilitate analysis of these metrics and assessment of future opportunities. In addition, the team created a process by which specific brand measures could be compared over time and assessed for positive growth. Secondly, the team has benchmarked and recommended a data visualization solution for global market and economic data to aid decision makers’ focus on salient issues. This recommendation will be supplemented by a selection of customized graphs and dashboards, focusing on important concepts and trends. With these new capabilities, P&G will be better able to identify where current and new market opportunities lie, and how it can successfully implement its brand strategy in those areas. Currently, the team has completed all major deliverables and is preparing for its final presentation. The project has been a valuable learning experience for the team, exposing them to the fast-paced world of marketing strategy and analytics. MIS program allows students to work on real projects that provide real value...
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...gives us immense pleasure to announce the launch of a new product HypVelocity, which is an EVDO based technology, being offered only by us in the country, to match your future needs of high speed internet connectivity. The data-transfer speeds that can now be achieve shall be minimum upto 50 times higher than the conventional products. More details shall soon be provided by our executive who shall visit you, after taking prior appointment. HypVelocity shall be available, at a very special offer, to a few select clients of ours, by surrendering the current data-card, the services of which were earlier offered at no cost, by paying a very nominal one-time fee of Rs 100, and a monthly tariff of Rs 150. For an extremely high-valued customers as yourself, the company, besides HypVelocity connection, shall also offer free access to all Value-add services for a year, and on-line SMS pack worth Rs 250. While the services on the current data-card are being withdrawn w.e.f 31st March’09, the HypVelocity services are available immediately at your call at the below-mentioned phone numbers. In parallel, as stated earlier, our executive shall soon be in touch with you, to satisfy all your queries on the new services, and the migration plan. Happy surfing...
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...In the current competitive world, its only who is fit survives i.e. person who work will complete dedication and with immense concentration is almost certain to achieve his or her desired target. Now question arises what’s the motivation behind being workaholics? People who are in business or in service or even government employees have some or the other motivation to work. Business houses wants to work in order to achieve better sales and net profit compared to the last years, with the help of various planning and implementing the same. Person in service works to achieve sales target or the weekly or monthly reports targets in order to get better variables and incentives. Government employee work to help in the development of economy, by making various committees for infrastructure development, social development etc. In the current economic situation companies survives only if it has right entrepreneur. Entrepreneur makes the plans by his innovative thinking and plan is executed with the help of his or her employees. Employees in return get incentive along with fixed salary and entrepreneur gets better profit. One thing in common in all of them is vision, thus they become workaholic to achieve that piece of success which they ever dreamt off. More the person works, more he is near to achieve his or her target. Targets can either be net profit for businessman, sales target or monthly reports target of service man or development of economy and society for politician or government...
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...- Anti –discrimination - Parenting leave - Military leave - Harassment policy Annual Strategic Human resources Plan 20XX to 20XX Staff Induction Procedures Mission, Vision Statement along with Values Staff reward and recognition policy Bounce fitness internal communication strategy, this document suggest that bounce fitness audience is the following Total Amount of people - 34 Composition: 26 staff, 4 managers, 3 senior managers and 1 CEO Location: 6 in Brisbane, 14 in Cairns, 7 in Sydney, 7 in Melbourne Working Language: English Native Language: 28 English, 1 Spanish, 1 French, 1 Korean, 1 Italian, 2 Japanese Also on the Hierarchal Structures show that current staff have a mix of gender, age, race (precisiongroup, 2012) Bounce fitness, with their current policy, is implying the importance to their company surrounding the recruitment of diversity as they are a large multinational organization. They express their vision of what they are working towards and understand the importance diversity can bring to their organization. They see the value having a diverse workforce. Bounce fitness wants to ensure that all employees are treated equally. They are seeking to create a workforce in which all staff are supported and encouraged to work at the height of their potential Bounce fitness want to ensure that the organization, recognize all staff...
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...the CRA to the CDBG successfully. Ellis would eventually develop a vision and initial steps to make the change possible right away. Background Steve Bradshaw CEO of BOKF, became aware of the situation going on with the CRA department and made a decision of recruiting a manager that would have the sufficient knowledge to manage also resolve the current issues the CRA department was currently facing. CRA’s current dilemmas were being noticed through out the whole corporation. Steve Bradshaw only evaluated the issues going on through the obvious which in this case was the strategic risk, this risk involves the demand shortfall, costumer retention, integration problems, and regulation. The proven manager that would take on the responsibility of initiating a change to better this department would have to go into greater depth in searching the bigger issues the company is having. Steve Bradshaw, gave this opportunity to Paula Bryant Ellis whom met the requirements for this particular position due to her experience as an executive in an organization focused on community development projects, even though Paula was no longer a current employee at a bank, Steve believe she had enough experience and attitude that was needed to implement a change and avoid the CRA department from lacking any regulations that needed to be met. Furthermore, Bryant-Ellis, commenced her diagnosis by relying on her knowledge she had...
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...2.0 ANALYSIS PHASE 3.1. Determining System Requirement The analysis phase is to define the problem for planning phase. The system requirements are studied, structured and examined in greater detail with thoroughly studies by the Heritage Hotel current system procedures. Since our system is approved by top management, our Information Systems Development Team has started to determine what system requirement that users expected. During requirement determination, we used several methods to gather current system information and system requirement for Hotel Reservation system. The methods are divided into two categories which is traditional methods and modern method. Traditional methods included interviewing, questionnaire, observation and documentation review. While, modern method includes Joint Application Design (JAD). 3.2. Data Gathering Techniques Analysis is a detailed study of the various operations performed by a system and their relationships within and outside of the system. Analysis was conducted to understand the proposed project, to ensure that it will support business requirements, and build a solid foundation for system development. During analysis phase, all the data will be collected whether in traditional method or modern method or both of them. The traditional approach is to organize and convert the data though system flowcharts, which future developments of the system and simplify communication with the user. 3.3.1. Traditional ...
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...Shuttle GPS APP System currently being used. 2) Symptoms of Problems: As of right now, the GPS system takes a while to update itself and students are often confused the exact location of Shuttle. This often causes students to be delay to class or meeting. 3) Current Practice and Supporting Systems The current shuttle system obtains a certain route for the AM and PM shift. Students often check an App on their cell phones and online called Transloc transit visualization. This app is supposed to allow students to view the Stevens Shuttle on real time location. The location of shuttle often freezes on map location and it can take up to 10 minutes to show real time vehicle location. With the rate of location delay, students can’t really tell the shuttle’s current location once the location of vehicle is moved on the map. The Shuttle does not normally wait more than one minute after arrival on each destination. Once everyone is dropped off the shuttle normally takes off if they see no one around. If the App decides to freeze at that moment, students might just have to walk to their destination or wait for another Shuttle which can take up to 15-20 minutes. 4) Summary of Deficiencies with Current Practice and Products Systems a) Students are often confused to how long the shuttle will take to arrive at their pick up location. b) Students often leave campus on foot very late at night due to organization planning or meetings and it can get dangerous...
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...to go up by 350%. The five year projection plan for orthopedic unit is as follows: each orthopedic surgical gross charges is projected to be $25,000, physical therapy has a gross charge of $275 per unit. Collections are projected to be around 35%, and the ratio of cost to charges is 31% (Western Governors University, n.d.). The current research indicates the current area is in need of an orthopedic center. The other two hospitals that are close to Trinity represent the biggest competition and have a good orthopedic program. The other hospitals are private, and this increases the demand for Trinity developing a good orthopedic program. Trinity is centrally located within the community, and the population is expected to grow four percent a year, the need for a good orthopedic unit at Trinity will continue to grow. Trinity has performed a needs assessment, and determined Trinity could provide orthopedic services many people within the community. The current resources that Trinity has are not enough to keep up with the rising demand, and would benefit Trinity to develop an orthopedic unit now (Western Governors University, n.d.). 2. Analyze how current international healthcare trends could be incorporated into the development of the new service line. Trinity developing an orthopedic unit could also help the hospital incorporate some international trends while providing good healthcare and help the hospital cut back on expenses. Trinity will look at way to minimize...
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