...make a recommendation on which project the company should invest in. The recommendation must include your team description of the five phases of the project and the key deliverables (project completion date and cost) for each project. Project Code Name: Juniper • This is an enhancement of a current widget being offered by our company. • Risk of completion of this project on time is low. • Product plan shows the critical path to be 6 months at a cost of $325,000 to bring the product to market. • Product is forecasted to have a ROI of $250,000 for a period of 2 to 3 years. • The third year is forecasted to be the end of life for this product line due to advances projected in technology. • This is a standard product line that marketing believes many customers will want to purchase. Project Code Name: Palomino • This is a new line of widget products including enhancements using existing technology. • Risk for completion of this project on time is medium. • Production plan shows the critical path to be 9 months at a cost of $655,000 to bring the product to market. • Product is forecasted to have a ROI of $450,000 for a period of 5 years. • This product will be a custom part for one of your strategic customers—historically the forecasts from this customer have a 5% margin of error. • The seventh year is forecasted to be the end of life for this product by...
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...Manage quality customer service BSBCUS501A Student Workbook BSBCUS501A Manage quality customer service 1st Edition 2009 Student Workbook BSB07 Business Services Training Package Part of a suite of support materials for the Acknowledgment Innovation and Business Industry Skills Council (IBSA) would like to acknowledge HASCOM Pty Ltd for their assistance with the development of this resource. Writer: Phil Sands Copyright and Trade Mark Statement © 2009 Innovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd (‘IBSA’). Use of this work for purposes other than those indicated above, requires the prior written permission of IBSA. Requests should be addressed to Products and Services Manager, IBSA, Level 11, 176 Wellington Pde, East Melbourne VIC 3002 or email sales@ibsa.org.au. ‘Innovation and Business Skills Australia’, ‘IBSA’ and the IBSA logo are trade marks of IBSA. Disclaimer Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and the original developer do not warrant that any licensing or registration requirements specified in this document...
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...( ) Student Workbook BSBCUS501C Manage quality customer service 1st Edition 2011 Part of a suite of support materials for the 8S807 Business Services Training Package -_._-_._ . Copyright and Trade Mark Statement @ 20i1lnnovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, In any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd ('IBSA'). Use of this work for purposes other than those Indicated above, requires the prior written permission of IBSA. Requests should be addressed to Product Development Manager, IBSA, Level 11, 176 Wellington Pde, East Melbourne VIC 3002 or email sa/es@lbsa.org.au. 'Innovation and Business Skills Australia', 'IBSA' and the IBSA logo are trade marks of IBSA. Disclaimer - Care has been taken in the preparation of the material In this document. 'but; to the extent permitted by_law, IBSA and the original developer do not warrant that any IIcerislng or registration requirements specified in this- document are either complete or up-to-date for your State or Territory or that the information contained in this docum-ent is error-free or fit for any particular purpose. To the extent...
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...1st Edition Student Workbook BSBCUS501C Manage quality customer service 1st Edition 2011 Part of a suite of support materials for the BSB07 Business Services Training Package Copyright and Trade Mark Statement © 2011 Innovation and Business Industry Skills Council Ltd All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd (‘IBSA’). Use of this work for purposes other than those indicated above, requires the prior written permission of IBSA. Requests should be addressed to Product Development Manager, IBSA, Level 11, 176 Wellington Pde, East Melbourne VIC 3002 or email sales@ibsa.org.au. ‘Innovation and Business Skills Australia’, ‘IBSA’ and the IBSA logo are trade marks of IBSA. Disclaimer Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and the original developer do not warrant that any licensing or registration requirements specified in this document are either complete or up-to-date for your State or Territory or that the information contained in this document is error-free or fit for any particular purpose. To the extent permitted by law, IBSA and the original developer do not accept any liability...
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...Metrics Madness Review Fall 2013 1. The local Mastermind store sells innovative educational toys. Part of their service is giving advice to customers about the best toys for a particular age group, which requires having more customer service representatives in the store. During the month long Christmas buying season, it makes half of its $500,000 yearly sales. Its contribution margin on average is 40% and its fixed costs for the year are about $150,000. The owner believes that she could make even higher sales, if she had more customer service representatives on the floor during the peak season. She plans on hiring four more people for 200 hours each at $20 per hour. How much additional revenue does she have earn to the nearest dollar to breakeven? 2. John’s Clothing Store employs three salespeople. It generates annual sales of $1 million and an average contribution margin of 30%. Rent is $50,000. Each sales person costs $50,000 per year in salary and benefits. How much would sales have to increase to the nearest dollar for John to break even on hiring an additional salesperson? 3. Eric makes custom fish flies for sports fisherman. It costs $1 for the raw materials for each fly. He sells these to a wholesaler for $2.50 per unit. The wholesaler sells them to a retailer for $3.50 per unit and the retailer sells them to a consumer for $5.00 each. What is the percentage margin to the nearest whole number for the entire chain per unit? 4. Anne hand-knits baby blankets...
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...staff, diversifying its market, and by word-of-mouth referrals. Nick continues to gain experience as a business owner but he desires to improve his marketing, operating, and administrative abilities. Nick’s diverse skills and experience has helped CHCH survive economic difficulty and cut-throat competition. Although CHCH's work history includes a broad spectrum of projects, Nick’s affinity for quality and attention to detail are best served in the custom home market, where a less restrictive budget perpetuates his passion for quality and creativity. CHCH's current website has several issues that need to be addressed. First, the website is setup more like a business card, where the potential client needs to have met Nick before and is simply looking for contact information. Simply having a website is not the same as marketing CHCH’s services online. Also, the email address on the website is outdated, hindering the future customers’ ability to actually contact Nick. When searching for the following key words (ie. Copper Hills custom, Copper Hills builder Highland Utah) CHCH is in the first two pages of...
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... to quantify sectors and to highlight new or adjacent sectors for further investigation; * issue identification and formulation of offer – structured interviews covering size and scope of potential customer activity, existing products/services, current purchase criteria and trends combined with database and financial analysis leading to a formulated offer; * opportunity quantification – having formulated a product or service offer, further structured interviews, questionnaires or web-polling to establish probabilities of spend, movement to new product, service or supplier, information channels and timing; * product/service launch programme – planning and developing a launch or expansion building on the contacts made, developing new targets and adjusting the percentage spent in marketing areas; * segmentation and refinement – ongoing work to analyse the returns, setting sales and commission targets, developing target ‘take’ and return figures Step 1 - Read websites and blogs about the market Before doing business in any new market, read websites and blogs about that particular market. Fortunately, there are websites and blogs written about almost every market in the world, describing its history, culture, business customs, key players and local business politics. Step 2 - Talk to people who already know the market and its culture Don't reinvent the wheel. Talk to people who already know the market and its culture before you try to enter it. Find people who...
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...Chapter 7 FORBES.COM PRIVACY STATEMENT Revised and posted as of: July 17, 2013 Forbes.com is committed to safeguarding your privacy online. Please read the following statement to understand how your personal information will be treated as you make full use of the Forbes.com website and services. The Forbes.com website is owned and operated by Forbes.com LLC. Forbes has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us by email at privacy@forbes.com. If you are not satisfied with our response you can contact TRUSTe here. Forbes complies with the U.S. - E.U. Safe Harbor Framework and the U.S. - Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Forbes has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the...
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...that businesses have begun to look at social media for their own marketing efforts. With the advent of social media giants like YouTube (2005), Facebook (2005), and Twitter (2007), millions of people all over the world have gained the ability to connect like never before, and more importantly, create and share content of their own without much effort and in a timely manner. Massive participation in these social networks is reflected in the countless number of videos, comments, news, and status updates that are constantly posted and discussed in social sites such as Facebook, Digg, and Twitter. The effect of this proliferation is evident from the numbers that these websites boast of as well as the global demographics that engage these services on a daily basis. We are in, what is known as, the Information Age, defined as “a period that will be characterized by the ability of individuals to transfer information freely, and to have instant access to information that would have been difficult or impossible to find previously.” And in this age, where information is readily available in mammoth quantities and types, there is a...
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...Course Project Epsilon: Portfolio Management Plan Instructor: Stanley Mefford Oct 24, 2012 Table of Contents Introduction 3 Epsilon’s Strategic Plan 3 Strategic Capacity Plan 4 Portfolio Management Process 6 Project Selection Criteria 7 Program Management Plan 8 Quality 9 Scope 10 Internal Teams 10 External Teams 11 Scheduling 11 Conflict Resolution Plan 12 Change Management Plan 13 Resource Utilization 15 Conclusion 16 Resources 17 Introduction Deploying over 40 billion emails annually, Epsilon is ranked as the top database marketing services provider and is the world’s leading multi-channel marketing and technology organization (Palmer, 2012). Epsilon works with over 2,000 global clients that represent industries across many markets including financial services, customer packaged goods, retail, travel and pharmaceutical markets. Some of Epsilon’s service offerings include: database technology, email services, and reporting/analytics. As a leader in the market, an impressive 26 of the Fortune 100 companies trust them to provide marketing services (Epsilon, 2012). Since 2009, Epsilon had been experiencing unprecedented growth. In 2011, Direct Marketing News reported that Epsilon’s 2010 global revenues increased 19% as compared to the previous year and was expected to double its revenues (Gordon & Washkuck, 2011). From the outside, forecasts couldn’t be brighter for the company. Internally, however, it was a different story...
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...Business 121 Slide Ⅰ 1. What is a business model? * * A business model describes the rationale of how an organization creates, delivers, and captures value.(How a company intends to make money / the logic by which it sustains itself financially. Or how your idea actually becomes a business.) * * 2.Business model canvas? * * * * * * * * * * * * * * * * * * * * * * * * * * 3.What is a multi-sided platform business model? Give an example, list the customer groups and explain how they interact with each other. * * Multi-sided Platform is one of the business model patterns. Multi-sided Platform brings together two or more distinct but interdependent groups of customers. Such platforms are of value to one group of customers only if the other groups if customers are also present. The platform creates value by facilitating interactions between the different groups. A multi-sided platform grows in value to the extent that it attracts more users, a phenomenon known as the Network Effect. * Network effects and Positive feedback loops are economic terms that describe the snowballing benefits to front-runners in some markets. * * Example and analysis: * LinkedIn is the world’s largest professional network. As of 31st March 2012, LinkedIn had 161 million members in over 200 countries. LinkedIn helps the professionals...
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...ANDROID OPERATION SYSTEM INTRODUCTION Android is a mobile operating system that is currently developed by Google, it is based on the Linux kernel and designed primarily for touchscreen mobile devices such as smartphones and tablets. Android’s user-interface is mainly based on direct manipulation, using touch gestures that loosely corresponds to real-world actions, such as swiping, tapping and pinching to manipulate on-screen objects along with a virtual keyboard for text input. In addition to touchscreen devices Google has also developed android for other platforms such Android TV for Television, Android Auto for Cars and Android Wear for wristwatches. Each of these platform have special interface to sooth the platform. Variant of Android are also used on Notebooks, game console, digital camera and other electronics. As smartphones and tablets become more popular, the operating systems for those devices become more important. Android is such an operating system for low powered devices that run on battery and contain hardware like Global Positioning System (GPS) receivers, cameras, light and orientation sensors, WiFi and UMTS (3G telephony) connectivity and a touch screen. Like all operating systems, Android enables applications to make use of the hardware features through abstraction and provide a defined environment for applications. Unlike on other mobile operating systems like Apple’s iOS, Palm’s web OS or Symbian, Android applications are written in Java and run in virtual...
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...Microsoft ® ASP.NET and AJAX: Architecting Web Applications www.zshareall.com Dino Esposito PUBLISHED BY Microsoft Press A Division of Microsoft Corporation One Microsoft Way Redmond, Washington 98052-6399 Copyright © 2009 by Dino Esposito All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the written permission of the publisher. Library of Congress Control Number: 2008940527 Printed and bound in the United States of America. 1 2 3 4 5 6 7 8 9 QWT 4 3 2 1 0 9 Distributed in Canada by H.B. Fenn and Company Ltd. A CIP catalogue record for this book is available from the British Library. Microsoft Press books are available through booksellers and distributors worldwide. For further infor mation about international editions, contact your local Microsoft Corporation office or contact Microsoft Press International directly at fax (425) 936-7329. Visit our Web site at www.microsoft.com/mspress. Send comments to msinput@microsoft.com. Microsoft, Microsoft Press, ActiveX, Expression, IntelliSense, Internet Explorer, MS, MSDN, Natural, Silverlight, SQL Server, Visual Basic, Visual C#, Visual InterDev, Visual Studio, Windows, Windows Media, Windows Server and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners. The example companies...
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...Samsung Galaxy S∏ 4 User Guide User Guide GH68-38773F Printed in USA Guía del Usuario A N D R O I D S M A R T P H O N E User Manual Please read this manual before operating your phone and keep it for future reference. GH68-38773F Printed in Korea Intellectual Property All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung or its respective suppliers relating to the SAMSUNG Phone, including but not limited to, accessories, parts, or software relating there to (the “Phone System”), is proprietary to Samsung and protected under federal laws, state laws, and international treaty provisions. Intellectual Property includes, but is not limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software, computer programs, and related documentation and other works of authorship. You may not infringe or otherwise violate the rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify, prepare derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to create source code from the software. No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall remain with SAMSUNG and its suppliers. Open Source Software Some software components of this product, including but not limited to 'PowerTOP' and 'e2fsprogs', incorporate source...
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...lately by the Open Handset Alliance[?]. It allows developers to write managed code in the Java language, controlling the device via Google-developed Java libraries.[8] It empolys the software stack architecture, as shown in Figure 1. • Android relies on Linux version 2.6 for core system services such as security, memory management, process management, network stack, and driver model. The kernel also acts as an abstraction layer between the hardware and the rest of the software stack. It is implemented by programming language C. • The middleware level includes Runtime and Libraries. The Runtime includes core libraries, providing most of the functionality available in the core libraries of the Java programming language, and Dalvik virtual machine which allows every Android application runs in its own process. The Libraries is used by various components of the Android system, such as Media Libraries, 3D libraries, and etc. • The upper level is Application framework and Application. Application framework is offering developers the ability to build extremely rich and innovative applications. Developers are free to take advantage of the device hardware, access location information, run background services, set alarms, add notifications to the status bar, and much, much more. All applications are written...
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