Telecommunications today

Consumer attitudes to take-up and use
© Commonwealth of Australia 2007
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Contents

1. Introduction 1

2. METHODOLOGY 3

3. RESULTS 6

3.1 OVERVIEW OF CONSUMER TAKE-UP AND USE OF TELECOMMUNICATIONS SERVICES 6 3.1.1 Use of telecommunications services 7

3.2 Voice services 8 3.2.1 Take-up of voice services 8 3.2.2 Factors influencing take-up of voice services 9 3.2.3 Use of voice services 11 3.2.4 Decision making about