Premium Essay

Dale

In:

Submitted By raasiq
Words 406
Pages 2
A competitive advantage is something a firm or product has that competing firm or products don’t have
Service quality as a competitive advantage
Are product features that can be an advantage for a while but will soon become standard as time goes on. It simples shows how the business uses there criteria to give them that unique edge
Customer value as a competitive advantage
Simple entails if the customer getting a bargain
Customer satisfaction as a competitive advantage Products that have either met or exceeded customer expectation
Customer-oriented employees as a competitive advantage
Employees’ attitudes and actions must be customer-oriented, because normally the image of one person can be a reflection of the entire organisation
Well-trained employees as a competitive advantage
Employees must be sent on continuous training and re-training as it is vital in customer service Employee empowerment as a competitive advantage
Gives employees the authority to solve customer problems Teamwork as a competitive advantage
Involves collaborative efforts to accomplish common goals by assigning employees to teams and teach them team-building skills, because teamwork requires good human relation and interpersonal skills
Dynamic Deli portrays standards high quality, fresh products, courteous and competent employees; and clean, attractive and inviting restaurant which help the give an edge over their competitors. With saying that the competitive advantages that Dynamic Deli makes use of are; service quality, customer value, customer satisfaction and customer oriented employees
Service quality as a competitive advantage
The store is at the forefront of one of the freshest concepts in the food service business by producing fresh food that is unique and not of low quality

Customer value as a competitive advantage
The store bakes a new batch of bagels every

Similar Documents

Free Essay

Dale Carnegie

...| How to Win Friends & Influence People | Dale Carnegie | arbee hanna 12/14/2014 | Dale Carnegie's book How to Win Friends and Influence People gives several analyze methods and examples on how to succeed in the business world. The book's chapters are involved of how to handle people, how to be a successful leader, and how to win people to your way of thinking. The preface provides several ideas and suggestions that will help the reader get the most out of the book. The author suggests that the reader keep an open mind, and also suggest some other reading materials that will also help.   The first chapter deals with how to handle people successfully. In this chapter it highlights one of the most important things you can do when dealing with people and their particular situation is to rationalize with them, meaning that to better understand were the person is coming from you must put yourself in their shoes. Everyone can and will rationalize why they make the decisions they make. People like the infamous Al Capone never thought he was a bad person. He had rationalized the actions he took and the decisions he made. This is a good example to lead into the first principle, which is that no one should ever critize, complain, or condemn other people. Principe two suggests that you always give people or sincere appreciation. You shouldn’t sit and think about your own individual accomplishments and successes, but compliment others on their successes. The...

Words: 2412 - Pages: 10

Premium Essay

Yorkshire Dales

...Yorkshire dales The Yorkshire dales is a national park in Yorkshire it was created in 1954 and is now one of the 15 national parks of Britain. The park is very famous for its outstanding scenery and its habitat. Most of the National Park is in North Yorkshire. Over 20,000 residents live and work in the park, which attracts over eight million visitors every year. The area has a large collection of activities for visitors. For example, many people come to the Dales for walking or exercise. The parks stones are made out of limestone which is a unique habitat for many species. It covers an area of 1,762 square kilometres (680 square miles) in the north of England, straddling the central Pennines in the counties of North Yorkshire. Many people and organizations help to keep the National Park a special area and amongst them is the Yorkshire Dales National Park Authority. The habitats and species found in the countryside are often closely linked with the underlying geology of the area along with natural processes and human influence. Tourism * Tourism is travel for recreational, leisure or business purposes. Tourism is important and in some cases vital for many countries, such as France, Egypt, Greece, Lebanon, Israel, United States, United Kingdom, Spain, Italy, and Thailand, and many island nations, such as The Bahamas, Fiji, Maldives, Philippines and the Seychelles: it brings in large amounts of income in payment for goods and services and creates opportunities for employment...

Words: 723 - Pages: 3

Premium Essay

Dale

...Five Fabulous Infographics PowerPoint In How to Easily Create TABLE OF CONTENTS ABOUT THESE TEMPLATES ...1! ! ! ! CREATING A COLOR SCHEME…2! ! ! ! USING FONTS FOR DESIGN……3! ! ! ! DESIGN ICONS AND SHAPES….4! ! ! ! WORKING WITH A THEME……...5! ! ! ! CONCLUSION & RESOURCES…6! ABOUT THESE TEMPLATES Infographics are a powerful tool that companies and marketers can use to capture the attention of their target audiences. In fact, according to AnsonAlex, publishers who use infographics grow an average of 12% more in traffic than those who don’t. Infographics allow you to present what would normally be hard-to-digest information, in a way that readers can enjoy and understand. The problem lies in finding the time and resources to do so.! ! That’s why we’ve created six fully customizable templates that will give you the inspiration and foundation you need to build your own infographics right in PowerPoint.! ! But first, let’s dive into some tools you can use to customize these templates. ! ! TEXT To insert an image like the one above, you can simply drag any PNG or JPEG file into your slide.! PICTURE SHAPE POWERPOINT ELEMENTS By learning to use the three key elements of PowerPoint – text, picture, and shape – you can create high-quality infographics. Throughout this template, you’ll learn a number of ways to use these three elements to create your graphics.! THE ESSENTIAL FILL LINE EFFECTS POWERPOINT TOOLS While there are three essential elements, there...

Words: 1861 - Pages: 8

Premium Essay

Dale

...Osteoporosis is a condition characterized by a decrease in the density of bone, decreasing its strength and resulting in fragile bones. Osteoporosis literally leads to abnormally porous bone that is compressible, like a sponge. This disorder of the skeleton weakens the bone and results in frequent fractures breaks in the bones. Osteopenia is a condition of bone that is slightly less dense than normal bone but not to the degree of bone in osteoporosis. Normal bone is composed of protein, collagen, and calcium, all of which give bone its strength. Bones that are affected by osteoporosis can break fracture with relatively minor injury that normally would not cause a bone to fracture. The fracture can be either in the form of cracking as in a hip fracture or collapsing as in a compression fracture of the vertebrae of the spine. The spine, hips, ribs, and wrists are common areas of bone fractures from osteoporosis although osteoporosis-related fractures can occur in almost any skeletal bone. Osteoporosis can be present without any symptoms for decades because osteoporosis doesn't cause symptoms until bone fractures. Moreover, some osteoporotic fractures may escape detection for years when they do not cause symptoms. Therefore, patients may not be aware of their osteoporosis until they suffer a painful fracture. The symptom associated with osteoporotic fractures usually is pain; the location of the pain depends on the location of the fracture. The symptoms of osteoporosis in men are...

Words: 404 - Pages: 2

Free Essay

Dale

...MINISTÉRIO DA EDUCAÇÃO UNIVERSIDADE FEDERAL DO RIO GRANDE DO SUL Escola de Engenharia Departamento de Metalurgia Revisão dos principais métodos de prototipagem rápida e comparação de custos e qualidade entre SLA E FDM Bruno Bohn Lima Trabalho de Diplomação Orientador: Professor Dr. Jaime Alvares Spim Jr. ( In memoriam ) Porto Alegre 2012 AGRADECIMENTOS Dedico este trabalho ao meu pai, José Lima da Cruz e a minha mãe, Maria Teresa Bohn Lima, por todo o esforço e dedicação para me fornecer a melhor educação durante todos esses anos, além da motivação e apoio em todos os momentos da minha vida acadêmica. À minha irmã Raquel Bohn Lima, por ter sido minha inspiração e motivo de orgulho, além de ser minha confidente e melhor amiga. À minha namorada e companheira de todos os momentos Mariane Tomyoshi Asato, por ter me apoiado durante a fase final da faculdade. Ao amigo e administrador Vladimir Luz, pelo exemplo de profissionalismo e dedicação que sempre me passou e pelo seu apoio incontestável no meu inicio de carreira. Aos meus amigos Gustavo Veit, Marcelo Pieta e Pablo Dominguez que me apoiaram, e foram meus companheiros de estudos nesses anos de engenharia. Ao meu professor, orientador e amigo Dr. Jaime Alvares Spim Jr. (in memoriam), por ter servido de inspiração profissional e pelo apoio na realização deste...

Words: 6349 - Pages: 26

Premium Essay

Dale Story

...The Dale Grey story starts in Denver, Colorado. In 1983 Dale started Grey & Associates with two weeks’ vacation pay (but no associates). Today, the company has evolved into Communication Services and employs over 100 people in six offices and is one of the top 20 companies in telecommunications infrastructure development. For 17 years now, Grey has enjoyed being an entrepreneur. A turning point came when, as a young man, Grey’s boss asked him to slow down his work production because he was outshining the other employees. Grey soon recognized a personal desire and a passion that he didn’t see in other people, and he decided that he needed to build his own company. Almost two decades later, he’s still excited to work in an environment that’s fun, challenging and profitable. Grey’s initial goal was to build a million-dollar company. After successfully attaining this goal, he and his employees held an off-site planning retreat to determine the company’s future goals and direction. Grey and his team considered a number of factors, including what the company was doing right, necessary changes, and the future of the industry. The group articulated and recorded a company vision and decided they wanted to be a 10-million dollar company by the year 2005 (which they accomplished early). Like most entrepreneurs, Grey initially shouldered all the workload himself. However, his proudest accomplishment is being just another member of the team. As the name of the company evolved from ‘Grey &...

Words: 504 - Pages: 3

Free Essay

How to Win Friends

...millionaire mindset club essential book summaries HOW TO WIN FRIENDS AND INFLUENCE PEOPLE by Dale Carnegie INTRODUCTION When Dale Carnegie first sat down to write How to Win Friends and Influence People he really didn’t realize exactly what a best seller it would be, nor did he realize that over 70 years later it would still be in print - and be acclaimed as ‘the best all time’ self-help book in the world. The book was first published in 1937 and was developed from the real life experiences of hundreds of people, rather than from just one person’s opinions. The idea for the book was brought about by the results of an investigation conducted by the Carnegie Foundation that was carried out to determine how people became financially successful. The investigation found that success took only fifteen percent of actual technical knowledge, and that the actual key to success rested on the other eighty five percent. This eighty five percent was identified as possessing skills in human engineering: the ability to get on with others well, your individual outlook and people skills. These results came as a shock to many at the time as these skills were not widely taught in courses or classes. A new concept had been discovered and a large hole emerged that needed to be filled by a new peopled-skilled class. This is how the Dale Carnegie Course In Effective Speaking and Human Relations was born – and the book a mere set of ideas on memo cards which were discussed and lectured on. These...

Words: 3336 - Pages: 14

Free Essay

Nascar - Lessons Learned About Safety

...NASCAR: Lessons Learned About Safety By Kai McLemore Columbia Southern University MOS 5101 Abstract The National Association for Stock Car Auto Racing (NASCAR) seems to always be a few steps behind when it comes to initiating safety practices. They wait until there is a reason in implementing a change. This paper covers the changes that has been mandated over the past decade and why these changes have occurred. Changes ere not just to the car but includes the whole NASCAR package. Changes were made to the car, the track, the driver’s gear, and pit road. Unfortunately, these changes were too late for some of NASCAR’s most legendary drivers, to include Dale Earnhardt. However, NASCAR officials have attempted to rectify their wrongs by ensuring the safety of the driver over the past 10 years. One can hope that they do not stop there and continue to look towards the future and they can continue to improve with the increase of changes to machine and man. The National Association for Stock Car Auto Racing (NASCAR) has been an exhilarating sport since the mid 1940s, and has thousands of spectators at each race cheering for their favorite driver. But then again, what other sport can be as exciting as watching an extremely super fast car that weighs approximately 3,400 pounds (Online NASCAR, 2010) bulleting around a track at speeds ranging close to 200 mph and merely inches from each other. Unfortunately, there are downsides to this sport which keeps every fan, spouse...

Words: 3239 - Pages: 13

Premium Essay

Banker

...Hesham Mohamed Ahmed AL-Sayyad 15 wahba street in EL-saieda zienab Cairo, Egypt Tele: (02) 27924859 Mobile: (0100) 2628664 E-mail: Hesham.elsaiad @hotmail.com Banquemisr E-mail: hishammae@banquemisr.com |objective | | |Seeking a challenging position in a multinational or a local organization where my educational background and skills can be applied | | |and further developed. | | | | |education | | |2004-2008 Cairo University Cairo, Egypt | | |Faculty of Commerce, Accounting Dept. | | |Grade: good ...

Words: 592 - Pages: 3

Free Essay

Dale Carneigi

...CHAPTER XV CHAPTER XVI Chapter XVIII CHAPTER XVII CHAPTER XVIII CHAPTER XIX CHAPTER XX CHAPTER XXI CHAPTER XXII CHAPTER XXIII CHAPTER XXIV CHAPTER XXV CHAPTER XXVI CHAPTER XXVII CHAPTER XXVIII CHAPTER XXIX CHAPTER XXX CHAPTER XXXI The Art of Public Speaking BY 2 The Art of Public Speaking BY J. BERG ESENWEIN AUTHOR OF "HOW TO ATTRACT AND HOLD AN AUDIENCE," "WRITING THE SHORT-STORY," "WRITING THE PHOTOPLAY," ETC., ETC., AND DALE CARNAGEY PROFESSOR OF PUBLIC SPEAKING, BALTIMORE SCHOOL OF COMMERCE AND FINANCE; INSTRUCTOR IN PUBLIC SPEAKING, Y.M.C.A. SCHOOLS, NEW YORK, BROOKLYN, BALTIMORE, AND PHILADELPHIA, AND THE NEW YORK CITY CHAPTER, AMERICAN INSTITUTE OF BANKING THE WRITER'S LIBRARY EDITED BY J. BERG ESENWEIN THE HOME CORRESPONDENCE SCHOOL SPRINGFIELD, MASS. PUBLISHERS Copyright 1915 THE HOME CORRESPONDENCE SCHOOL ALL RIGHTS RESERVED TO F. ARTHUR METCALF FELLOW-WORKER AND FRIEND Table of Contents THINGS TO THINK OF FIRST--A FOREWORD * CHAPTER I--ACQUIRING CONFIDENCE BEFORE AN AUDIENCE * CHAPTER II--THE SIN OF MONOTONY DALE CARNAGEY * CHAPTER III--EFFICIENCY THROUGH EMPHASIS AND SUBORDINATION * CHAPTER IV--EFFICIENCY THROUGH CHANGE OF PITCH * CHAPTER V--EFFICIENCY THROUGH CHANGE OF PACE * CHAPTER VI--PAUSE AND POWER * CHAPTER VII--EFFICIENCY THROUGH INFLECTION * CHAPTER VIII--CONCENTRATION IN DELIVERY * CHAPTER IX--FORCE * CHAPTER X--FEELING AND ENTHUSIASM * CHAPTER XI--FLUENCY THROUGH PREPARATION * CHAPTER XII--THE VOICE * CHAPTER XIII--VOICE CHARM * CHAPTER...

Words: 162622 - Pages: 651

Free Essay

Benjamin Franklin

... Franklin not only helped shaped the country but he also helped shape American literature with such writings such as The Way to Wealth, The Gospel Preacher a Book of Twenty Sermons, a number of different essays, and of course his Autobiography. His Autobiography was more of a self help book than writings about his life. He wanted to stress to his son and other people that what they were is not who they would always be, if they take the proper steps and kept an open mind they could achieve great things. In his Autobiography Franklin stresses the point of self-improvement through education, good health habits, good work ethics, not being argumentative, and practiced frugality among other things. Franklin’s writings influenced writers like Dale Carnegie, Stephen Covey, and Anthony Robbins. Some writers like Thoreau thought his writings focused only on achieving wealth and never really appreciating the simpler things in life. Though Franklin does stress on the more frivolous things in life at times, he really only wanted for people to learn how to become all around better people. Franklin believed that education was everything. In order for out country to grow everyone, especially the youth, needed to expand their minds. He stressed education so much to his fellow Americans that he started a learning academy that is now known as The University of...

Words: 251 - Pages: 2

Premium Essay

I Fear the Day

...use technology to communicate. Understanding what motivates people, how to foster teamwork and collaboration are fundamental needs of any organization. Do you know what "drives" employee engagement? Studies have shown that if an employee is dissatisfied with their immediate supervisor, there is an 80 percent chance that they are disengaged. This statistic reinforces the significance of building positive relationships in the workplace. Similarly, having a “caring” manager is one of the key elements to a positive and successful employee engagement strategy. Employees want to feel valued and have their manager take an interest in their personal lives, health and well-being. I referred to the Dale Carnegie operation for 3 reasons. • Warren Buffett, said in an interview that he values his Dale Carnegie Course certificate more than his university one and he has that on his...

Words: 882 - Pages: 4

Premium Essay

Dale Case

...Dell, Inc. A Strategic Management Case Study October 8, 2013 Sophie Yanez University of the Incarnate Word Table of Contents I. Introduction II. Dell’s Strategy a. Vision Statement b. Mission Statement c. Strategies and Objectives III. Recommended Vision and Mission Statements IV. External Assessment a. Porter’s Five Forces Model b. External Factor Evaluation c. Competitive Profile Matrix V. Internal Assessment a. Value Chain b. Internal Factor Evaluation VI. Porter’s Five Generic Strategy VII. SWOT Analysis a. SPACE Matrix b. Boston Consulting Group Matrix c. Internal-External Matrix VIII. Strategy and Objective Recommendations IX. Recommended Implementation Plan X. Strategy Review and Evaluation References Appendixes I. Introduction Dell was founded in 1985 under the name, PCs Limited by Michael Dell who at the time was a college student of the University of Texas. In 1988 the company’s name was changed to Dell Computer Corporation. The company is headquartered in Round Rock, Texas and is the world's #3 supplier of Personal Computers (PC) behind HP who ranks as #2 and Lenovo who ranks as #1 (According to IDC worldwide quarterly PC tracker). Dell provides a broad range of technology products for the consumer, education, enterprise, and government sectors. In addition to its line of desktop and notebook PCs, Dell offers network servers, data storage systems, printers, ethernet switches, and peripherals, such as displays and...

Words: 5223 - Pages: 21

Free Essay

Pocahontas

...POCAHONTAS John Rolfe letter to sir Thomas Dale on his decision to marry Pocahontas who is the daughter of the governor( Powhantan). The letter was written on 18 June 1614. I found the letter in the internet on a website written by Jamestown. Rolfe was a pious man who agonized for many weeks over the decision to marry a heathen. He composed a long, laborious letter to governor Dale asking for permission to marry Pocahontas. The letter reflected Rolfe dilemma. The tone suggested it was intended mainly for official records, but at some point Rolfe bared his true feelings. He wrote “It is Pocahontas to whom my heart and best thoughts are and have been a long time so entangled , and enthralled in so intricate a labyrinth I unwind myself there out, let therefore this my well advised protestation condemn me herein if my chiefest intent and purpose be not to strive with all my powers of body and mind but with the desire of affection” .John is also kind to the indian because he wrote, “Shall I be of so untoward disposition as to refuse to lead the blind into the right way?, or give bread to the hungry?, or uncharitable as not to cover the naked?”. In 1613 the Indian princess Pocahontas was kidnapped by the Jamestown settlers. The colonist wished to trade Pocahontas for Englishmen and weapons captured by the Indians but the trade never occurred. Thereafter Pocahontas learned English and she converted to Christianity. John Rolfe met the Pocahontas after her conversion and fell in love...

Words: 356 - Pages: 2

Premium Essay

Media - Advantages and Disadvantages

...How To Stop Worrying And Start Living By Dale Carnegie Courtesy: Shahid Riaz Islamabad – Pakistan shahid.riaz@gmail.com http://esnips.com/UserProfileAction.ns?id=ebdaae62-b650-4f30-99a4-376c0a084226 “How To Stop Worrying And Start Living” By Dale Carnegie 2 Contents Sixteen Ways in Which This Book Will Help You Preface - How This Book Was Written-and Why Part One - Fundamental Facts You Should Know About Worry 1 - Live in "Day-tight Compartments" 2 - A Magic Formula for Solving Worry Situations 3 - What Worry May Do to You Part Two - Basic Techniques In Analysing Worry 4 - How to Analyse and Solve Worry Problems 5 - How to Eliminate Fifty Per Cent of Your Business Worries Nine Suggestions on How to Get the Most Out of This Book Part Three - How To Break The Worry Habit Before It Breaks You 6 - How to Crowd Worry out of Your Mind 7 - Don't Let the Beetles Get You Down 8 - A Law That Will Outlaw Many of Your Worries 9 - Co-operate with the Inevitable 10 - Put a "Stop-Loss" Order on Your Worries 11 - Don't Try to Saw Sawdust Part Four - Seven Ways To Cultivate A Mental Attitude That Will Bring You Peace And Happiness 12 - Eight Words that Can Transform Your Life 13 - The High, Cost of Getting Even 14 - If You Do This, You Will Never Worry About Ingratitude 15 - Would You Take a Million Dollars for What You Have? 16 - Find Yourself and Be Yourself: Remember There Is No One Else on Earth Like You 17 - If You Have a Lemon, Make a Lemonade 18 - How to Cure Melancholy in...

Words: 115134 - Pages: 461