Identifying the Problem When Team B got together, the team begins to have conversation with one of the managers of ALX Couture, Jacqueline Paz. She mentions that her company has been spending too much revenue on training new hire employees. The team after decided to look into the turnover problem ALX Couture is experiencing; moreover, turnover is one of the highest reasons a company can lose too much revenue since training new hires causes the company many invested production hours away from sales. Jacqueline also mentions that pay by the hour is minimum wage and cannot be negotiated; therefore, team B will look for other solutions that will involve outside of pay. On identifying the problem, I decided to use a method that can get information on employee(s) which is used in today’s business market, so I believe it can work on ALX Couture. Secret shoppers have been use in many companies today, these shoppers walk-in to a store a rate the store on many different values such as: customer service, employee(s) knowledge, and cleanliness of the store. As a result, the secret shopper visit at ALX Couture (as an experiment) on a random weekend and reports back the following:
Chart 1.1 The secret shopper who I send is my sister, which she enjoys shopping in boutique stores, and I asked her to look for the following information. | 1 (very bad) | 2 (bad) | 3 (okay) | 4 (good) | 5 (great) | | Employee A | Employee B | Employee C | Total | Customer Service | 3 | 2 | 3 | 8 | Product knowledge | 2 | 3 | 4 | 9 | Company’s loyalty | 1 | 2 | 4 | 7 |
Since this is only a first time experiment, I do not have what the correct value is to have a great outcome; in addition, my sister enjoyed the experiment and had a good time talking to the employees. Overall, when the secret shopper,
