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Deceptive Advertisements

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Ethics in Information Technology
Deceptive Advertising

Deceptive Advertising

Marketers spend lots of time in designing advertisements. As part of this process, they are required to make ethical choices. The advertisements consists the choices. Telling the truth in advertisement is a pretty ethical standard. However, like we are aware in todays world, there is pure truth and there is useful truth. Mostly we will see or notice useful truth on advertisement instead of pure truth. Marketers make unethical decisions when creating deceptive advertisements. That creates huge impact on customers and their experiences with the company. Moreover, there is an impact with the companies creating deceptive advertisements as well, such as either growing customer inquiries or legal issues with government regulations.
Deceptive advertising is a global ethical issue. Several airline companies in United States have faced huge fines from Department of Transportation in regards to deceptive advertising. One of the airlines was Southwest. Southwest airlines have been charged for deceptive advertising for numerous times. Most recent was in early 2014, the company paid $200,000 for advertising inaccurate information on the air. Moreover, they were charged additional $100,000 for being repeated offender. Department of Transportation stays proactive and monitors the information that companies put out there for customers. Anthony Foxx, US transportation secretary stated that consumer has rights and they will not allow airline companies to violate consumer rights. (Amant, 2014)
In 2013, Southwest airlines made an announcement in TV, flights for only $59. After careful investigation that Department of Transportation performed, they were unable to find anything online for advertised price. Advertising and making no seats available violates full fare advertising rule. Southwest claimed that they accidently had that advertisement on air and as soon as they became aware of it, they took it down. It is also crucial to know that when advertisement is made, it goes to a special process before it will be released on the air. This being said Southwest airlines were fully aware what they were putting on the air. In fact, Southwest airline made very few seats available for that price but this was never included on their ads. They should make disclaimers and disclosures more precise and in order to avoid the trouble from government regulations. On the same time disclosures are not remedy from deceptive ads.
Southwest company is risking its reputation in hope of increased sales and profits, improved competitiveness and customer service on the market. These global aspects are diminished momentarily when the company is faced the charges from Department of Transportation. Not only the company needs to pay the fine, but also they have to start rebuilding their reputation and relationship along with trust with clients. It is very interesting whether company realizes or not that there success and revenue is fully depended on client. The clients are main source of the revenue. Do Southwest airlines realize that if they cannot rebuild the trust with customers they may face a financial crisis? Does company think of alternate ways of making sales and profit? Why are the company keep creating deceptive advertisements? They are fully aware that Department of Transportation is being proactive by controlling their ads since they are red flagged as repetitive offender. I think it is time for them to start making ethical decisions in marketing and get their sales and profit from reality, just like other companies do.

References:
Amant, C. (2014, May 29). Feds fine Southwest Airlines for false advertising of $59 flights - 2014-May-29. CultureMap Dallas. Retrieved September 18, 2014, from http://dallas.culturemap.com/news/travel/05-29-14-southwest-airlines-false-advertising-cheap-flights-fined/

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