...1 Overview of Electronic Commerce © 2008 Pearson Prentice Hall, Electronic Commerce 2008, Efraim Turban, et al. Learning Objectives 1. Define electronic commerce (EC) and describe its various categories. 2. Describe and discuss the content and framework of EC. 3. Describe the major types of EC transactions. 4. Describe the digital revolution as a driver of EC. 5. Describe the business environment as a driver of EC. 1-2 1 9/12/2011 Learning Objectives 6. Describe some EC business models. 7. Describe the benefits of EC to organizations, consumers, and society. 8. Describe the limitations of EC. 9. Describe the contribution of EC to organizations responding to environmental pressures. 10. Describe online social and business networks. 1-3 Electronic Commerce: Definitions and Concepts electronic commerce (EC) The process of buying, selling, or exchanging products, services, or information via computer networks 1-4 2 9/12/2011 Electronic Commerce: Definitions and Concepts EC can be defined from these perspectives: Business process Service Learning Collaboration Community 1-5 Electronic Commerce: Definitions and Concepts e-business A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization 1-6 3 9/12/2011 Electronic Commerce: Definitions and Concepts ...
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...CHAPTER 1 1. How do you define Electronic Commerce EC involves conducting transactions electronically. Major categories of EC are pure versus partial EC, Internet versus non-Internet, and electronic markets versus company based systems. 2. Major types of EC transactions - B2C,B2B, C2C, c-commerce, e-government, social commercing 3. What are elements of digital world? - Digital economy, digital enterprises and digital society CHAPTER 2 1. What does E-marketplace prepresents and what are its components. e-marketplace or marketspae, is a virtual market that does not suffer from limitations of space, time or borders. Its major components are customers, sellers, products, infrastructure, front-end processes, back-end activities, electronic intermediaries, other business partners, and support services. 2. What are characteristics of Web 3.0 - Web 3.0 is definedas connective intelligence; connecting data, concepts, applications and ultimately people. 3. What are main benefits and limitations of auctions - Major benefits for sellers are the ability to reach many buyers, sell quicklly, and safe on intermediary commissions. CHAPTER 3 1. E-tailing as a business models? It can be classified by distrubution channel – a manufacturer or mail.order company selling directly to consumers, virtual e-tailing, a click and mortar strategy with both online and traditional channels, and online malls that provide...
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...Tutorial 1 Question 1 Electronic commerce is the process of buying, selling, or exchanging products, services, and information via computer networks. E-business is a broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners and conducting electronic transactions within an organization. Question 2 Partial e-commerce is when a company will sell a good through the internet but the fulfillment of the good will need to take place in the "real" world. It concerns business in which a large part of the transaction takes place in the off-line real world. For example, buying a book on Amazon, they will have to send it to you physically. Besides that, pure e-commerce is when everything happens on the internet and concerns business whose transactions are largely carried out on the Internet. For example, buying music / movies on iTunes. In these case the product and services are digital. Question 3 The click-and mortar also called as click-and-brick. It define the organizations that conduct some e-commerce activities, usually as an additional marketing channel. Besides that, pure-play also called as virtual organizations. It define the organizations that conduct their business activities solely online. Question 4 The EC framework is made up of the following components: people, the public policy, technical standards and protocols, business partners and support services. Question...
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...Overview of Electronic Commerce 1. Define electronic commerce (EC) and describe its various categories. 2. Describe and discuss the content and framework of EC. 3. Describe the major types of EC transactions. 4. Discuss e-commerce 2.0. 5. Understand the elements of the digital world. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-1 6. Describe the drivers of EC as they relate to business pressures and organizational responses. 7. Describe some EC business models. 8. Describe the benefits and limitations of EC to organizations, consumers, and society. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-2 • electronic commerce (EC) The process of buying, selling, or exchanging products, services, or information via computer • e-business A broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, and conducting electronic transactions within an organization Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-3 Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1-4 • OTHER EC CONCEPTS – Pure Versus Partial EC – EC Organizations • brick-and-mortar (old economy) organizations Old-economy organizations (corporations) that perform their primary business off-line, selling physical products by means of physical agents • virtual (pure-play)...
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...Questions 1. Define EC and e-business. Electronic commerce is the process of buying, selling, or exchanging products, services, and information via computer networks. E-business is a broader definition of EC that includes not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners and conducting electronic transactions within an organization. 2. Distinguish between pure and partial EC. Companies utilizing pure EC conduct all of their business online. Businesses utilizing partial EC conduct a portion of their business online and a portion of their business off-line. 3. Define click-and-mortar and pure play organizations. Click-and-mortar organizations conduct e-commerce activities, but do their primary business in the physical world. Pure play organizations rely on the Internet and EC for all of their sales. 4. Define electronic markets, IOSs, and intraorganizational information systems. Electronic market – An online marketplace where buyers and sellers meet to exchange goods, services, money or information. IOSs – Communication systems that allow routine transaction processing and information flow between two or more organizations. Intraorganizational information systems – Communication systems that enable e-commerce activities to go on within individual organizations. 5. Describe non-Internet EC. Non-Internet EC is the use of EC technologies on private (as...
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...Chapter 6: Computer network: is a system that connects computers and other devices via communications media so that data and information can be transmitted among them. It is used for computers to work together, be interdependent, and exchange data with each other. A local area network (LAN): connects two or more devices in a limited geographical region so that every device on the network can communicate with every other device. Connects Pc’s in one building. A wide area network (WAN): is not restricted to a geographical location, although it might be confined within the bounds of a state or country. A WAN connects several LANs, and may be limited to an enterprise (a corporation or an organization) or accessible to the public. It interconnects LAN’s. Analog technologies: information is translated into electric pulses of varying amplitude (waves). Digital technologies translation of information is into binary format (zero or one) where each bit is representative of two distinct amplitudes. Communication and media channels: Twisted pair cable: most prevalent, used almost all business telephone wiring. Copper wires, inexpensive. Slow for transmitting data, subject to interference and easily tapped. Coaxial Cable: insulated copper wires. Less susceptible to electrical interference than twisted and can carry more much data. (TV uses it) more expensive and inflexible Fiber Optics: thousand of filaments of glass fibers that transmit information via light pulses...
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.................................................................... I Table of Abbreviations.................................................................................... II Table of Figures............................................................................................. III Table of Tables..............................................................................................IV 1 Introduction.................................................................................................. 1 2 Market Leadership as a Strategic Goal in Electronic Commerce ................ 1 2.1 Value Chains and Actors in EC............................................................. 1 2.2 Principles for Success in Electronic Commerce.................................... 3 2.3 Porter’s Branch Structure Analysis applied to EC Markets ................... 4 2.4 Context Factors and Value Creation Potentials in EC Markets ............. 8 2.5 First Mover Advantage and the Role of the Pioneer ............................. 9 3 Amazon.com – The Road to Market Leadership ....................................... 10 3.1 Company Portrait ................................................................................ 10 3.2 Redefining Book Retailing: Amazon vs. Barnes & Noble .................... 11 3.3 Realizing the...
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...Lecture 1, 2, 3, 4 Business: Formal organization that makes profit. MIS: How to use information system and technology to help your firm achieve business objectives. Why is information system important for business? 1. Operational excellence 2. New products, services, and business models. 3. Improved decision making 4. Attain consumer and supplier intimacy. 5. Promote competitive advantages. 6. Ensure survival of organization. Data: Raw facts that represent objects and events occurring in an organization. Data > -Input devices- > Process > Information What is the difference between Data & Information? Information is processed data, it is data that has been shaped into a meaningful form. Information technology: consists of all hardware and software that a firm needs to use in order to achieve its goals and objectives. Information system: A set of components that collect data, store it and then distribute it as information to support decision making and control in an organization which is an application. What are the 4 activities in an information system? 1. Input data. 2. Process data. 3. Output information. 4. Feedback. List and describe the 3 dimensions of an information system. Organization: Structure, history, and culture of the organization affect how information system is used and built. People: Information system needs skilled people to build them, maintain them, and understand how to use them in achieving business goals. Technology: 1. Computer hardware. 2....
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...Overview of E-Commerce 1 E-Commerce Is the process of buying, selling, selling, transferring or exchanging products, services and/or information via computer networks, mostly the Internet or intranets. Refers to a broader definition of EC, not just the buying and selling of goods and services, but also servicing customers, collaborating with business partners, conducting e-learning and conducting electronic transactions within an organization. 2 E-Business EC can take several forms, depending on the degree of digitization of the Product (service) sold The process e.g. ordering, payment, fulfilment etc. The delivery method. 3 A product may be physical or digital, the process may be physical or digital and the delivery method may be physical or digital. In traditional commerce, all dimensions are physical. In pure EC, all dimensions are digital. All other dimensions are partial EC. 4 EC Organizations Purely physical organizations are referred to as brick and mortar (old economy organizations), whereas companies that are engaged in only EC are considered virtual or pure-play organizations. Clicks and mortar organizations are those that conduct some EC activities, usually as an additional marketing channel. 5 Classification of EC by the Nature of the Transactions and the Relationships Among Partners B2B B2C All participants in B2B EC are either businesses or other organizations...
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...Delivering Happiness at Zappos.com | Supply Chain Management | Submitted To : Raghuram Jayaraman Submitted By: Kiran Khokhar Divya Jain | Table of Contents S.No. | Content | Page No. | 1. | Agile Supply Chain and its Process | 3 | 2. | E-Business | 10 | 3. | Case Study – Zappos.Com | 13 | 4. | Flow Chart | 17 | 5. | Conclusion | 20 | 6. | References | 23 | Agile Supply Chain in the Fashion Industry Keywords: supply chain, e-business, fashion, agility, global sourcing, flexibility, dynamic, predictability, product life cycle. Abstract Fashion markets are synonymous with rapid change and, as a result, commercial success or failure in those markets is largely determined by the organisation’s flexibility and responsiveness. Responsiveness is characterised by short time-to-market, the ability to scale up (or down) quickly and the rapid incorporation of consumer preferences into the design process. In today’s scenario, the conventional organisational structures and forecast-driven supply chains are not adequate to meet the challenges of volatile and turbulent demand which typify fashion markets today. Instead, the requirement is for the creation of an agile organisation embedded within an agile supply chain. The Nature of Fashion Markets Fashion is a broad term which typically encompasses any product or market where there is an element...
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...features. 3. Describe the various types of EC intermediaries and their roles. 4. Describe electronic catalogs, shopping carts, and search engines. 5. Describe the major types of auctions and list their characteristics. 6. Discuss the benefits, limitations, and impacts of auctions. 7. Describe bartering and negotiating online. 8. Define m-commerce and explain its role as a market mechanism. 9. Discuss competition in the digital economy. 10. Describe the impact of e-marketplaces on organizations and industries. CHAPTER Content How Blue Nile Inc. Is Changing the Jewelry Industry 2.1 E-Marketplaces 2.2 Types of E-Marketplaces: From Storefronts to Portals 2.3 Transactions, Intermediation, and Processes in E-Commerce 2.4 Electronic Catalogs and Other Market Mechanisms 2.5 Auctions as EC Market Mechanisms 2.6 Bartering and Negotiating Online 2.7 E-Commerce in the Wireless Environment: M-Commerce and L-Commerce 2.8 Competition in the Digital Economy and Its Impact on Industries 2.9 Impacts of EC on Business Processes and Organizations Managerial Issues Real-World Case: Wal-Mart Leads RFID Adoption Appendix 2A: Build-to-Order Production ISBN: 0-558-13856-X 42 Electronic Commerce 2008: A Managerial Perspective, by Efraim Turban, David King, Judy McKay, Peter Marshall, Jae Lee, and Dennis Viehland. Published by Prentice Hall. Copyright © 2008 by Pearson Education, Inc. M02_TURB3315_05_SE_C02.QXD 9/4/07 7:54 PM Page 43 EC Application HOW BLUE NILE INC. IS CHANGING...
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...E COMMERCE * Define e-commerce? What are the benefits of using e-commerce? The term ‘electronic commerce’ has evolved from electronic shopping, to imply all aspects of business and market processes enabled by the Internet and World Wide Web technologies. DEFINITION- Sharing business information, maintaining business relationships and conducting business transactions using computers connected to a telecommunication network is called E-Commerce. OR The exchange or buying and selling of commodities on a large scale involving transportation from place to place is known as commerce. When all this is done electronically, it is known as “e-commerce”. According to Philip Kotler: E-commerce can be defined as a general term for buying and selling process that is supported by electronic means. Electronic commerce, also known as e-business, a term for all kinds of business that are established electronically especially over the Internet. This includes both electronic sale (internet shops) and B2B transactions, i.e. business between two companies. It is any online transaction of buying and selling where business is done via Electronic Data Interchange (EDI). E-Commerce can be defined from different perspectives – 1. Communications perspective, 2. Business process perspective, 3. Service perspective and 4. Online perspective. E-commerce from communication perspective is the delivery of information, products or services, or payments via telephone lines, computer networks...
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...Definition of EC: Electronic Commerce is the sharing of business information, maintaining business relationship and conducting business transactions by means of telecommunication networks. It includes the sell-buy relationship and transactions between companies, as well as the corporate process that support the commerce within individual firms. Zwass (1996): Types of E-commerce: Electronic Commerce and its activities have been classified into the following types (Turban & King, 2012): Business to Business (B2B): * It is the exchange of products, services and information between businesses. ( Eg : Ford purchases tires from another manufacturer). Business-to-consumers (B2C): * A transaction between a company and a consumer where goods or services are to the consumers. (Eg: Target). Consumers to businesses (C2B): * In this case consumers make known a particular need for a product or service, and organizations compete to provide the product or service to consumers. Consumer-to-consumer (C2C): * In this case an individual sells products or services to other individuals. (Eg: Online Ads or Classifieds). Business to Employees (B2E): * In this case an organization uses E-Commerce internally to improve its operations and benefit their employees. Advantages 1. Delivers relevant and detailed information in seconds to the customer. 2. Helps small business compete against large companies. 3. Since e-commerce processes...
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...accounting reports c.Development of financial budgets and projected financial statements d.None of the above 5.EIS stands for: a.Executive Information System b.Excellent Info System c.Excessive Information System d.None of the above 6.Intranet provide a rich set of tools for those people: a.Who are members of the different company or organization b.Who are members of the same company or organization c.Both ‘a’ and ‘b’ d.None of the above 7.Which one is not the future of wireless technology? a.E-mail b.VOIP c.RFID d.Telegram 8.OLTP stands for: a.Online Transactional Processing b.OnlineTransmission Processing c.Online Transactional Process d.None of the above 9.Which one of the following is not considered as future of m-commerce: a.Ubiquity...
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...INFS2233 Foundations of Electronic Commerce UQ Business School Faculty of Business, Economics and Law St. Lucia Campus Semester 1, 2009 Any student with a disability who may require alternative academic arrangements in this course is encouraged to seek advice at the commencement of the semester from a disability adviser at Student Support Services. Authors Dr Chris Manning Dr Marta Indulska Dr Dongming Xu Updated by Dr Paul O’Brien Produced by the Teaching and Educational Development Institute, The University of Queensland www.tedi.uq.edu.au Copyright materials contained herein have been reproduced under the provisions of the Copyright Act 1968, as amended, or with the permission of the copyright owner. This material may not be reproduced in any manner whatsoever except for the purposes of individual study. University Provider Number 00025B © The University of Queensland contents Contents Module 1 Introduction to electronic commerce Objectives Basic elements of electronic commerce (EC) 1 1 3 Differences between electronic commerce and traditional commerce 5 New ways of doing business with electronic commerce History of electronic commerce (EC) Planning an e-commerce project Legal, ethical and international issues Case study guidelines 6 8 10 10 11 Module 2 Business decision-making and planning for electronic commerce 17 Objectives Planning an e-commerce project Economic models Competitive advantage and electronic marketplaces Transaction...
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