...started inquiring about purchasing hot doughnuts. A hole was cut in a wall of the store and he started selling “Hot Original Glazed” doughnuts directly to customers. Currently, Krispy Kreme produces more than 7 million doughnuts a day. There are 357 retail stores in the US and Canada. All the ambient temperature ingredients and store supplies are shipped from the company’s distribution warehouses in NC, IL, and CA. In October 2002, they shipped their first load of mix to Australia and have added locations in the UK, Korea and Mexico. The original project, installed in March of 1999, automated what was at that time the lone distribution warehouse in Winston-Salem, NC. The goal was to eliminate the manual/paper-based system and go to a real-time, RF-based pick and ship process. Krispy Kreme runs the Macola Progression Series ERP system and needed a WMS that would interface directly to it and provide updates on a real-time basis for inventory, order status, etc. To accomplish the task, IVS developed a Macola interface module that posts transactions to Macola as they occur in the warehouse. ““We have seen an ROI in labor reductions, freight savings and the fact that we don’t have to special ship orders due to picking errors. Previously, 86% of the orders we shipped were complete. Since the system was implemented we’ve never had less than 99.5% complete.” - Joe Pennell, Vice President - Distribution and Logistics , Krispy Kreme Integrated Visual Systems Shining the light on...
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...implementing and controlling the efficient and effective flow, and storage of goods, services and related information from the point of origin to the point of consumption for the purpose of conforming to customer requirements.” SIGNIFICANCE OF LOGISTICS: Logistics management is that part of the supply chain which plans, implements and controls the efficient, effective, forward and backward (reverse) flow and storage of goods, services and information between the point of origin and the point of consumption in order to meet customers' requirements rather to the customers delight. A professional working in the field of logistics management is called a logistician. Logistics, as a business concept, evolved only in the 1950s.This was mainly due to the increasing complexity of supplying one's...
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...Introduction Today’s companies are confronted with rapidly changing business environments and a seemingly ever-increasing complexity. The current financial and economic crisis is just one – albeit a very significant one – driver of change. All business fields − and the logistics industry in particular − will be affected by those developments. More than ever, companies need to be ready to adapt to shifting situations. As being part of one of the largest logistic company in the industry, we have got a chance to an in depth study of logistic business and DHL. Literature Review: Logistics in the year 2020 The increase of Internet commerce, the individualization of products, and the development of new markets promise large growth potential. At the same time, logistics companies will face enormous challenges. They can only overcome them by intensively investing in the development of new transport routes and introducing a new degree of flexibility into their operations (Mark G, 2008). Logistics companies will profit immediately from the transformation of global conditions and customer behavior. The first benefit will come in the form of rising transport volumes. Some of the expected changes are as follows: 1.1 Focus: New Scopes of Responsibilities By the year 2020, the logistics industry will have massively expanded its number of corporate and private clients thanks to extensive investments in research and development. The value chain will have been constantly lengthened...
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...Quiz 2 Summary Topic 7: Entrepreneurship and development By the grace of invention Author: Julia Novy-Hildesley Thesis: Invention and innovation are critical drivers of prosperity and growth in society. Inventiveness is an essential human characteristic. * Innovation Engine * Engage youth in science/engineering education programs. * Focus on early intervention, out-of-school programs, and generation perceptions of engineering as fun, collaborative and relevant to making a difference in the world. * Ashoka’s youth venture program engages teens from developed/non-developed countries and offer prizes to reward most creative idea/invention. * WGBH-Boston made a public TV show called ‘Design Squad’ that inspires teens to invent by showing real-time invention challenges tackled by teen teams. * President Obama’s Educate to Innovate program has helped increase investments by private corporations in science/engineering education * In-school programs that support Science, Technology, Engineering, and Math (STEM) are essential. * Ensuring these programs attract and retain a diverse population of young people. Fresher ideas. * Encouraging female and minority participation. * MESA (Math Engineering Science Achievement) engages girls by creating collaborative student teams that tackle multiple invention challenges over a period of several years. * Increasing initiatives to inventors...
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...if the transaction is in English, there may still be communication difficulties. • Currency o How are they going to pay you, in Euros or in dollars? It’s important because the exchange rate changes, you may prefer to be paid in Euros rather than dollars because right now the dollar is doing badly. o What if the purchase order is from Laos instead of Germany? If you don’t know the name of the Laotian currency, you probably don’t want it. There are lots of currency problems that go beyond exchange. • Shipping – Import Regulations/Export Regulations handled by customs brokers. o German Customs o Import Duties; o Tariffs. o You might need a shipping broker. o Can’t bribe, “grease the wheels” due to the Foreign Corrupt Practices Act; although in small amounts it may be okay. o Inspection; there are some things they might not allow in the country. o US Customs ▪ The U.S. regulates outgoing stuff as well. ▪ Always ask can you sell this product abroad? o Inco Terms -- see table o Insurance liability ▪ War-risk insurance to dangerous countries – political risk ▪...
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...CANADA-U.S. Business Travel Guide Released February 2013 CANADA-U.S. BUSINESS TRAVEL GUIDE INTRODUCTION Word from Jayson Myers, President & CEO, Canadian Manufacturers & Exporters T he advent of global supply chains has led to significant changes in the way manufacturers do business. In today’s day and age, the business of manufacturing is no longer simply about getting a product out the door — it is rather about providing innovative solutions to customers’ problems. Manufacturers now deliver value to customers by embedding their skills, innovation, financing and logistics solutions in the tangible goods they deliver. To compete and win in today’s environment requires constant interaction between manufacturers and their suppliers, customers, business partners, and services providers. Despite recent advances in information and communications technologies, much business is still conducted face-to-face, and deals are still done with a handshake. Whether it’s engineers working together to develop a new manufacturing process, executives meeting to negotiate a licensing agreement, or industry leaders getting together at a conference to map the future of their sector, creating value requires business people to meet and interact. Given the intensity of Canada’s trade relationship with the United States, this is especially the case between our two countries. Not only are we each other’s largest customer, but our businesses increasingly work together...
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...Required Report - public distribution Date: 6/27/2005 GAIN Report Number: CH5407 CH5407 China, Peoples Republic of HRI Food Service Sector Mainland China HRI Annual Report 2005 Approved by: LaVerne E. Brabant U.S. Embassy Prepared by: China Food & Agricultural Service, ATO Beijing Report Highlights: China's food service sector continues its eye-popping growth, expanding faster than GDP as newly prosperous urban residents continue to spend disposable income on eating out. Young white-collar workers are developing a taste for western food, and Chinese restaurants are developing a new top tier. Catering for weddings and other events is a new growing sector. The high-end market is spreading beyond the three major cities of Beijing, Shanghai and Guangzhou. Distribution has become more efficient and professional in major cities, but remains problematic elsewhere. Education and training in the use of new products is needed all along the value chain. Competition from other nations and domestic substitution is fierce. Includes PSD Changes: No Includes Trade Matrix: Yes Annual Report Beijing ATO [CH4] [CH] Table of Contents Part I. MARKET SUMMARY 3 A. Market Overview 3 B. Market Drivers 4 C. SWOT Analysis for US Food Products 6 Part II: ROAD MAP FOR MARKET ENTRY 6 A. Market Structure 6 1. Target Population 6 2. Distribution 7 B. Entry Strategy 9 1. Overview 9 2. Marketing, Sales and Education 10 3. Establishing...
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...months prior to the expiration of the current contract in July 2008. Adopted a new financial policy in early 2008 to enhance shareowner value by reducing the company’s cost of capital. Celebrated our 100th anniversary on August 28, 2007. Introduced several industry-first product innovations, including UPS Delivery InterceptSM, UPS PaperlessSM Invoice and international UPS Returns®. Increased profits by $276 million in our Supply Chain and Freight segment. Grew international export package volume over 10 percent. moving more than packages At UPS, we pride ourselves on helping customers move ahead. Large or small, every customer benefits from the same integrated transportation network and the same can-do spirit that is a way of life at UPS. Today, more than ever, customers need a shipping and logistics company that they can count on for the fast, reliable service they need to grow their businesses. CONTENTS 3 Chairman’s Message 7 Our Corporate Commitment 8 Products and Services 10 Customer Stories 12 Board of Directors and Senior Management 13 Annual Report Form 10-K UPS FACTS Founded: Employees: Customers: Online tracking: Operating facilities: Jet aircraft: Package delivery vehicles: Freight vehicles: Retail access: 1907 425,300 7.9 million 18.5 million daily requests 3,000 worldwide 268 (world’s ninth-largest airline) 93,600 6,300 tractors, 21,800 trailers 64,000 D. SCOTT DAVIS Chairman and Chief Executive Officer In October 2007, the UPS Board of Directors named the...
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...Licensed to: iChapters User Licensed to: iChapters User Modern Food Service Purchasing Robert Garlough Vice President, Career and Professional Editorial: Dave Garza Director of Learning Solutions: Sandy Clark Senior Acquisitions Editor: Jim Gish Managing Editor: Larry Main © 2011 Delmar, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. Product Manager: Nicole Calisi Editorial Assistant: Sarah Timm Vice President Marketing, Career and Professional: Jennifer Baker Executive Marketing Manager: Wendy Mapstone Senior Marketing Manager: Kristin McNary Marketing Coordinator: Scott Chrysler Production Director: Wendy Troeger Senior Content Project Manager: Kathryn B. Kucharek For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706 For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions. Further permissions questions can be e-mailed to permissionrequest@cengage.com. Library of Congress Control Number:...
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...10 Simple Steps to Finding Customers… and Delivering the Goods In cooperation with Sponsored by The UPS Store centers are independently owned and operated by licensed franchisees of Mail Boxes Etc., Inc., an indirect subsidiary of UPS. Services and hours of operation my vary by location. Copyright ©2012 Mail Boxes Etc., Inc. 4122930708 LETTER FROM THE ups store Congratulations on your new venture! With the recent passage of small business friendly legislation, the stage has been set for small business to prosper and fuel the American economy. Each and every one of our nearly 4,400 The UPS Store® locations is run by individuals just like you—men and women who made the decision to leave behind the daily grind to make their mark with a business of their own. They understand the day-in and day-out challenges and opportunities of running your own business. Because they stand beside you, The UPS Store franchisees use their experience as small business owners to ease the struggles and stresses of their small business customers—and celebrate their successes. Thousands of small business rely on their neighborhood The UPS Store to help them with the logistics of running their business. You will find a list of our products and services, as well as a store locator, on our website at www.theupsstore.com. We are excited to partner with SCORE in presenting the information, examples and resources that follow. We hope they will assist you as you start...
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...boom put pressure on Citibank and its competitors to transform their business in the new economy. In response to these challenges, Citibank made a serious push to deliver integrated solutions that would enable its corporate customers to conduct transactions on-line. Citibank’s e-business strategy – Connect, Transform and Extend – was to Web-enable its core services, develop integrated solutions, and reach new markets. The ultimate goal was to build a single Web-enabled platform for all customers with similar needs. To transform its Global Cash and Trade Division into an e-business, Citibank faced challenges in serving its corporate customers who had discrepant needs. Sophisticated clients, such as multinational companies (MNCs), required custom-built host-to-host product interface. Other customers, such as the small-and-medium-sized enterprises (SMEs), were more conservative and were not ready for web-based solutions. How could Citibank build a flexible and agile e-business product that could capture their total cash management & trade service needs? Given Citibank’s enormous global reach, how could it integrate the Internet initiatives into its overall strategy and create sustainable competitive advantages? Global Corporate Banking at Citibank1 Citibank was incorporated in 1812 under the name of City Bank of New York. The bank had experienced several mergers since inception. The name Citibank N.A. was adopted in 1976. Following the merger with Travellers Group in 1998, the...
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...UNCTAD Review of MaRitiMe tRanspoRt 2014 For further information on UNCTAD’s work on trade logistics, please visit: http://unctad.org/ttl and for the Review of Maritime Transport 2014: http://unctad.org/rmt E-mail: rmt@unctad.org Layout and printed at United Nations, Geneva 1418912 (E)–November 2014–2,062 UNCTADRMT2014 United Nations publication Sales No. E.14.II.D.5 UNITED NATIONS ISBN 978-92-1-112878-9 Photo credit : © Jan Hoffmann To read more and to subscribe to the UNCTAD Transport Newsletter, please visit: http://unctad.org/transportnews U n i t e d n at i o n s C o n f e r e n C e o n t r a d e a n d d e v e l o p m e n t Review of MaRitiMe tRanspoRt 2014 U n i t e d n at i o n s C o n f e r e n C e o n t r a d e a n d d e v e l o p m e n t Review of MaRitiMe tRanspoRt 2014 New York and Geneva, 2014 REVIEW OF MARITIME TRANSPORT 2014 ii NOTE The Review of Maritime Transport is a recurrent publication prepared by the UNCTAD secretariat since 1968 with the aim of fostering the transparency of maritime markets and analysing relevant developments. Any factual or editorial corrections that may prove necessary, based on comments made by Governments, will be reflected in a corrigendum to be issued subsequently. * ** Symbols of United Nations documents are composed of capital letters combined with figures. Use of such a symbol indicates a reference to a United Nations document. * ** The designations...
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...considerations are considered. Visit the text’s Online Learning Center at www.mhhe.com/Johnson14e Michiel R. Leenders, D.B.A., PMAC Fellow Professor of Purchasing Management Emeritus Richard Ivey School of Business The University of Western Ontario Anna E. Flynn, Ph.D., C.P.M. Formerly Clinical Associate Professor Supply Chain Management Thunderbird School of Global Management Formerly Associate Professor Institute for Supply Management TM Johnson Leenders Flynn Purchasing and Supply Management Johnson Leenders Flynn MD DALIM #1093963 06/05/10 BLUE GREEN P. Fraser Johnson, Ph.D. Leenders Purchasing Management Association of Canada Chair Associate Professor, Operations Management Richard Ivey School of Business The University of Western Ontario Purchasing and Supply Management company issues and opportunities. Fourteenth Edition Purchasing and Supply Management joh77899_fm_i-xviii.indd i 6/9/10 10:05 PM The McGraw-Hill/Irwin Series Operations and Decision Sciences OPERATIONS MANAGEMENT Beckman and Rosenfield, Operations, Strategy:...
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...101 Small Business Ideas for Under $5,000 Corey Sandler Janice Keefe John Wiley & Sons, Inc. 101 Small Business Ideas for Under $5,000 Corey Sandler Janice Keefe John Wiley & Sons, Inc. This book is printed on acid-free paper. ● ∞ Copyright © 2005 by Word Association, Inc. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose...
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...considerations are considered. Visit the text’s Online Learning Center at www.mhhe.com/Johnson14e Michiel R. Leenders, D.B.A., PMAC Fellow Professor of Purchasing Management Emeritus Richard Ivey School of Business The University of Western Ontario Anna E. Flynn, Ph.D., C.P.M. Formerly Clinical Associate Professor Supply Chain Management Thunderbird School of Global Management Formerly Associate Professor Institute for Supply Management TM Johnson Leenders Flynn Purchasing and Supply Management Johnson Leenders Flynn MD DALIM #1093963 06/05/10 BLUE GREEN P. Fraser Johnson, Ph.D. Leenders Purchasing Management Association of Canada Chair Associate Professor, Operations Management Richard Ivey School of Business The University of Western Ontario Purchasing and Supply Management company issues and opportunities. Fourteenth Edition Purchasing and Supply Management joh77899_fm_i-xviii.indd i 6/9/10 10:05 PM The McGraw-Hill/Irwin Series Operations and Decision Sciences OPERATIONS MANAGEMENT Beckman and Rosenfield, Operations, Strategy:...
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