...Memorandum To: All Team Members From: Laketa Byrd, Project Team Leader Date: April 12, 2015 RE: Delivery issues to Canada due to paperwork with customs Team, as you know, we are having a grand opening for our new market in Canada, however, there are some issues we’re having with the shipment and delivery of items that are being delayed due to paperwork issues we’re having with customs. Since the grand opening is right around the corner, it’s imperative that all team members pull together to address these issues as soon as possible or this could cause many problems for us in this new market. It’s also just as important for the team to come up with ways that will afford us the ability to resolve these issues immediately so that we can continue to do business in this market. As the team leader, my main goal is to minimize the process of completing paperwork as much as possible as well as minimize the long amount of delivery time of our items. Since this is a new venture for us in this market, we all know how important it is for us to be able to deliver the items to our customers as scheduled and ahead of schedule, not behind schedule. With us being held up with the processing of more and more paperwork with customs, this could make it extremely different for us to thrive in this market and be able to attract new and additional customers as well as keep the ones we already have. I think in order for us to get ahead and/or resolve the issues we’re having we need to arrange a...
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...Franko Ali, Stephanie Eckart, Yevgeniya Litvinenko, Kathrine Marazita DOMINO’S “SPECIAL” DELIVERY: Going Viral Through Social Media Pizza is one of the most well known American dining staples, and is considered easy and inexpensive for the average consumer. Domino’s Pizza is one of the most recognized and largest pizza outlets out of thousands of pizza brands around today. In a market segment that is highly competitive with numerous options of different brand options, each company works tirelessly to maintain brand image and corporate standards. DEFINING THE PROBLEM The Domino’s Pizza Company faced its largest problem in its 49-year history in April 2009. The Vice President of Corporate Communications, Tim McIntyre was alerted to an issue regarding two Domino’s store employees, who would be later identified as Kristy Hammond and Michael Setzer, were behaving inappropriately. These employees posted videos online of themselves depicting unsanitary, disrespectful and inappropriate behavior on the job. These two employees didn’t think anything of their behavior until they got caught, then offered a lousy and unprofessional apology. Once the uploaded videos surfaced, Domino’s corporate executives were forced to act quickly. In order to do this they needed to ensure that no more videos would be posted, identify the employees and repair any possible damage to the reputation. McIntyre knew the videos could easily have had a larger impact on the Domino’s brand. All major...
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...In this case, the reader is presented with a dilemma concerning Domino’s delivery service and customers ordering from unsafe neighborhoods. Domino’s and other pizza delivery companies (namely Pizza Hut and Little Caeser’s) implement a program that ranks neighborhoods based on their safety; residents living in “red” neighborhoods must drive to the store to pick up their pizza. Domino’s enforces this to protect their drivers from being assaulted or murdered. The ethical dilemma is that these “red” or “dangerous” neighborhoods tend to be comprised of mostly minority groups. Upon refusal on Domino’s part to deliver to the Fobbs family, the comment was made that “it can only be because we are black people.” The American Civil Liberties Union decided that this system is discriminatory, and San Francisco passed a city law prohibiting use of the system on the grounds that it discriminates against minorities. There are two ways to look at this case. The first is that Domino’s is discriminating against minority groups with its neighborhood safety system. If this is the case, Domino’s (and the other companies implementing the system) should alter its policy, allowing for delivery to these neighborhoods. By refusing delivery, Domino’s is losing sales and profits, which goes against what shareholders are looking for when investing in a company. In addition, customers living in these neighborhoods would likely discontinue or avoid supporting the company, as would others who viewed the situation...
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...Table of Contents Introduction: 1 Project Delivery Methods: 3 1) Design-bid-build 4 3) Design-build delivery method 4 3) CM/GC Project Delivery method 5 Constructability and Project Delivery Methods 6 1) Constructability and Design-Bid-Build project delivery method 6 2) Constructability and Design-Build projects 7 3) Design-Assist 7 Conclusion 8 References 10 Introduction: The Construction Industry Institute (CII) defines as “The Optimum use of construction knowledge and experience in planning, engineering, procurement and field operations to achieve overall objectives.” To further investigate the concept of constructability, it can be looked at as a measure of how easy could a certain project be constructed. It introduces integration between both the design and construction teams in order to have an end built product of lower costs, higher quality, shorter time and efficient design. Constructability principles could be applied to small, medium, and large scale projects. They have a significant effect on the overall project performance in terms of cost, time and quality. The purpose of constructability principles is to identify design errors, unclear design aspects, features that could be difficult to implement or very expensive. Applying constructability to construction projects has proven many advantages to the construction industry. The value added of applying constructability to construction projects was the reason for the wide spread of...
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...How to Measure Customer Satisfaction Murali Chemuturi Introduction Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies’ internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires. Naomi Karten, an expert on the subject of customer satisfaction (www.nkarten.com), states in her seminar Tales of Whoa and the Psychology of Customer Satisfaction: “People tend to rate service higher when delivered by people they like than by people they don’t like.” Karten also goes on to describe what one can do to be “likable.” More often than not, Karten contends, the CSS rating received from the customer represents perceived feedback rather than impartial feedback. This is not to say that companies do not get any value from customer-filled CSR forms. But they must recognize that responses can be emotionally based, and that the customer is not one person, but an organization—meaning multiple people. While so, only one person represents the organization and fills out the survey. Would this person consult all concerned before filling it out? Ideally, he or she should, but often, he or she will not. This gives rise to the need for a way to compute a CSR based on internal data—data...
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...INDIVIDUALLY PACKAGED Unit Price Sale Price $125.00 $99.00 Ext. Price $198.00 TOTAL PREFERRED CLIENT DISCOUNT: $52.00 FRAME COLOR: NA NOTES / COMMENTS: UPHOLSTERY COLOR: SUBTOTAL: FREIGHT: INSTALLATION: SALES TAX (8.50%): INVOICE TOTAL: $198.00 $30.00 $0.00 $16.83 $244.83 Customer Approval:X__________________________________ Title:_____________________________ Date: _____________ No deposit is required to secure the order on behalf of the Customer. Upon receipt of a signed order, AFP will determine the credit worthiness of the customer and approve qualified terms. At such time an equipment order will be placed on behalf of the customer and the estimated delivery date will be advised to the customer. When all products are received by the warehouse, the customer will be contacted to schedule the delivery/installation. The Customer is required to submit payment within the approved terms timeline of the date indicated on the final invoice, which is processed after all products have been delivered and accepted by the Customer. Visit us at www.AFProducts.com - Your Total Fitness Resource Corporate Office: 1730 Berkeley Street Santa...
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...Ice Appliance – InnovativeCoolingElectrics Ice Appliance: The best in electrical gadgets for the home GOAL/VISION When it comes to ice cube makers, ice crushers, ice cream makers and wine coolers, we stock and distribute the most reliable, innovative gadgets on the market – and at the most competitive prices too. COMPETITVE ADVANTAGE / RESOURCES AND CAPABILITIES As trusted UK wholesalers we supply some of the best selling electrical appliances available: from the ever popular all-in-one ice makers to the award winning ice cream makers. In fact, we’re focused on finding you the best products for your customers at the best prices. Plus giving you the highest level of customer service and after sales care around. We’re constantly sourcing new products and will be increasing our range shortly. So remember to bookmark this site and visit us again soon. Aim to expant and increase in futer bybeeing inovative. They main strategy is to differentiate. Visit our products pages now. Or contact us to talk about stocking our products. ------------------------------------------------- For a wide range of other bar accessories from ice trays to glassware and from party pieces to bottle openers please visit our sister site www.barstuffdirect.co.uk Ordering From Us Resources and capabilities: THE SERVICE IS EASY AND FRIENDLY Ordering from IceAppliance.com couldn't be easier. Simply find the product...
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...Hybrid Delivery System Layout Reason of existence: * For businesses in order to better respond to different market demands. * Companies align their delivery system to the characteristics of the market by rearranging the layout of their facilities. Examples of differentiated layout designs * Cellular Layout : a mix of functional and product layout * Nagare cellular layout ( sub-category of the previous) : Used for customized products and of low volume production * Transfer line layout : For high volume products and of standard nature Other Layout Formats * Flexing process layouts to reflect varying levels of demand Examples: car assembly plants, bank and post office layouts, fast food restaurants process layouts) * Flexible office layouts Impact of IT on Delivery systems and layouts * Automated Banking * Call centres Detailed Layout Design Decision making about: * The position of staff, processes, equipment * The position, size and number of other facilities not belonging to the delivery system * The number of other requirements (entrances, exits, …, elevators) * The space that will be allocated to the above areas Must also be defined: * The steps involved in delivering products or services * The followed sequence * The process routes (Space restrictions must be considered) The features of good layouts * System flow charting * Use of space * Use of equipment * Cost...
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...PROJ 1194 Winter 2014 Tara Dickenson Assignment 9.1 – Positive Re-enforcement At the beginning of November I had been tracking the delivery of a certain coil required for a product for our customer. The coil’s delivery date was Friday, December 19th, however it did not, nor did it arrive the following Monday. To further add, the original buyer who placed the PO for the coil was on holidays; so I was left dealing with their backup. The backup person is competent, but not familiar with the coil supplier. When the coils had not arrived by Tuesday morning, I sat down with the backup buyer, gave them all of the details and asked them to look into the status of the delivery. Based on the backup’s reaction, I was not expecting very much effort to be made. Later that afternoon, the backup buyer called me. He apologized for how long it had taken for him to get back to me and then that the coils would be arriving the next day. He then went on to say that it was a chore to chase the coil down and it resulted in him talking to 7 or 8 various people from the supplier, the shipping company and our receiving department. It sounded like he had quite the challenge from the supplier, but eventually spoke to the correct person and received the desired information. After thanking the backup individual, I hung up the phone and realized that this was a perfect opportunity to do some ‘positive re-enforcement’. I walked over to his boss’ office and asked him to come with me to...
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...Sample Final: International Payments I, MCQ 1, A shipping document indicating the details of the shipment and delivery of the goods and their ownership is a A, B/L (True: This is the most important transport document) B, Sight draft (False: This is a type of B/E) C, Time draft (False: This is a type of B/E) D, L/C (False: this is a method of payment) 2, A written statement by the exporter ordering the importer to pay a specific amount of money upon presentation to drawee to whom it is addressed is known as a A, B/L (False: This is a transport document) B, Sight draft (True: This is the type of B/E that requires payment upon presentation) C, Time draft (False: This is the type of B/E that requires payment at a future date after presentation) D, L/C (False: this is a method of payment) 3, L/C may be payable at all but one of the following locations: A, Confirming Bank’s counters (False: Confirming Bank has irrevocable undertaking to Beneficiary) B, Nominated Bank’s counters, or at the counters of any bank if L/C is freely negotiable (False: Nominated Bank pays Beneficiary on behalf of Issuing Bank (Confirming Bank)) C, Issuing Bank’s counters (False: Confirming Bank has irrevocable undertaking to Beneficiary) D, Reimbursing Bank’s counters (True: Reimbursing Bank has no undertaking towards Beneficiary. It only functions to reimburse other banks with authorization of Issuing Bank) 4, Which of the following can be combined under a credit available with the Issuing...
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...Ups Competes Globally with Technology nswer: Using a handheld computer (DIAD ), UPS drivers automatically capturecustomers’ signatures along with pickup, delivery, and time-card information. Thedrivers then place the DIAD into their truck’s vehicle adapter, an information-transmitting device that is connected to the cellular telephone network. Packagetracking information is then transmitted to UPS’s computer network for storageand processing in UPS’s main computers in Mahwah, New Jersey, andAlpharetta, Georgia. From there, the information can be accessed worldwide toprovide proof of delivery to the customer or to respond to customer queries.(asinputs) Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route fromsender to receiver, a bar code device scans shipping information on the packagelabel; the information is then fed into the central computer. The people who areshipping packages can access the UPS website to track packages, checkdelivery roots, calculate shipping rates, determine time in transit and schedule apick up. Businesses can use the website to arrange UPS shipments and for billing the accounts. Q2. What technologies are used by UPS? How are these technologies related toUPS’s business strategy? Answer: Since 1985 UPS began to improve their data networking applications.They built up their IT network and database in order to collect and track over 200data elements for every single...
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...Services) - that enables communication with the driver. Every UPS driver automatically logs into the ODS system first thing in the morning. This allows dispatchers and center management to access the driver via his/her DIAD throughout the day by sending generalized text messages. Virtually all drivers start their day with a list of predefined customer pickup locations for that day. Thanks to ODS, the addition of a one-time pickup can be added to a driver's work list on-the-fly, enabling UPS to take best advantage of the geographic location of its entire fleet for servicing pickup requests. By using the DIAD, UPS eliminates the use of 59 million sheets of paper per year. The DIAD IV is the most comprehensive tracking device in the delivery industry, combining data collection and transmission technologies, digital signature capture, extensive expandable memory and rugged construction to withstand extreme temperatures and hard falls." Other Features The UPS technology...
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...Report Exercise Educational Goals The purpose of this assignment it to help students learn how to use the report wizard to develop reports and to use the design window to refine the reports and make them more readable. In the process, this assignment should help students learn to establish additional groupings and subtotals in reports, and to control the sort order for the report and entries within groupings. All these issues are covered in the Reports Chapter 11. Assignment Implement a Sales Journal in Tom's Trailer Sales database. The Sales Journal should look like the example below. The report has the default page footer that the report wizard creates. I have added a Chart of Accounts table to the database for you to use to use to get the account names for the report. You also will need to use the "Is Not Null" function as a selection criteria so that your report only picks up orders that have been delivered. Since this is a sales journal, only sales that can be recognized under GAAP's revenue recognition criteria should be included. For Tom's, that means only order that have been delivered to the customer. The report should look like the example at the end of the assignment. This is a complex report. I recommend that you follow the following steps in developing it: 1) Start by identifying which tables contain the data you will need for the report. 2) Then, use the report wizard to tell Access™ the fields you need from each table. Lay...
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...nswer: Using a handheld computer (DIAD ), UPS drivers automatically capturecustomers’ signatures along with pickup, delivery, and time-card information. Thedrivers then place the DIAD into their truck’s vehicle adapter, an information-transmitting device that is connected to the cellular telephone network. Packagetracking information is then transmitted to UPS’s computer network for storageand processing in UPS’s main computers in Mahwah, New Jersey, andAlpharetta, Georgia. From there, the information can be accessed worldwide toprovide proof of delivery to the customer or to respond to customer queries.(asinputs) Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route fromsender to receiver, a bar code device scans shipping information on the packagelabel; the information is then fed into the central computer. The people who areshipping packages can access the UPS website to track packages, checkdelivery roots, calculate shipping rates, determine time in transit and schedule apick up. Businesses can use the website to arrange UPS shipments and for billing the accounts. Q2. What technologies are used by UPS? How are these technologies related toUPS’s business strategy? Answer: Since 1985 UPS began to improve their data networking applications.They built up their IT network and database in order to collect and track over 200data elements for every single package. Through UPS.com new UPS could...
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...Assignment on BlueDart Submitted to : Prof Poonam By Sarabjeet Singh Johar Ty-BMS Sem-V Roll No 14 About Blue Dart Blue Dart is South Asia's premier courier, and integrated express package Distribution Company. Blue Dart have the most extensive domestic network covering over 25,498 locations, and service more than 220 countries and territories worldwide through Blue Dart Sales alliance with DHL, the premier global brand name in express distribution services. Blue Dart vision is to establish continuing excellence in delivery capabilities focused on the individual customer. In pursuit of sustainable leadership in quality services, Blue Dart have evolved an infrastructure unique in the country today: | | | State-of-the-art Technology, indigenously developed, for Track and Trace, MIS, ERP, Customer Service, Space Control and Reservations. | | | Aviation, dedicated capacity to support our time-definite morning deliveries through night freighter flight operations. | | | A countrywide Surface network to complement Blue Darts air services. | | | Warehouses at 53 locations across the country as well as bonded warehouses at the 7 major metros of Ahmedabad, Bangalore, Chennai, Delhi, Mumbai, Kolkata and Hyderabad. | | | ISO 9001 - 2008 countrywide certification by Lloyd's Register Quality Assurance for Blue Darts entire operations, products and services. | | | Ecommerce B2B and B2C initiatives including partnering with some of the...
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