...Final Research Assignment Effectiveness of Web-Based Information Systems Kevin Siegmann IS 6110 Fall 2012 1. Introduction: Information Systems (IS) have become crucial for organizations to survive in today’s technology-focused environment. Increasing amounts of resources are invested in IS infrastructures in organizations to give better services and to produce better value products. This boost brings the question of how much those systems add value to the business or to the organization compared to their investment. A recent survey (McKinsey, 2008) has reported that the huge sums invested in information technologies (IT) have not really served organizations’ business strategies as effectively as expected. Therefore, there is a need to justify IS expenditure by examining its contribution to achieving organizational goals. For a website to be effective it has to be of the highest quality possible. A website that is not well designed or well executed will only reflect poorly on the small or medium sized business or professional individual it represents. Having a website that looks unprofessional is worse than having no website at all. A professionally designed, developed and executed website should be overall attractive to its target market and should provide visitors with full functionality that meets all their requirements with easy and user friendly navigation. Because of the advances in Internet and IT, many IS systems turned into web-based information...
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...Malaysia. N. S. Abdul Karim Department of Library and Information Science, Kulliyyah of ICT, International Islamic University Malaysia, Jalan Gombak, 53100, Kuala Lumpur, Malaysia. shariza@iiu.edu.my : ABSTRACT Intensive research and discussion activities on the Information system success have been found to take place since the past two decades. As systems and technologies are being improved and developed, discussions on their effectiveness and evaluation on their success have been continuously debated by researchers, scholars and practitioners. Besides the major concern on IS effectiveness, factors influencing IS effectiveness are also important. Hence, this study was conducted to investigate the influence of technological factors on Delone and McLean’s IS success dimension. Using a survey method, data were gathered from 201 users from four electronic government agencies in Malaysia. The technological factors were represented by IS competency, IS facilities, IS integration, IS structure and user support. The IS success dimensions used in the study were systems quality, information quality, perceived usefulness, and user satisfaction. The findings indicate that all the technological factors are significantly correlated with the four IS success dimensions. The study concludes that the technological factors investigated were very important in ensuring the successful utilization and...
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...Information & Management 45 (2008) 257–269 Contents lists available at ScienceDirect Information & Management journal homepage: www.elsevier.com/locate/im IT governance for enterprise resource planning supported by the DeLone–McLean model of information systems success Edward W.N. Bernroider * Vienna University of Economics and Business Administration, Department for Information Business, Augasse 2-6, 1090 Vienna, Austria A R T I C L E I N F O A B S T R A C T Article history: Received 18 May 2005 Received in revised form 24 August 2007 Accepted 11 November 2007 Available online 1 May 2008 I investigated the role of IT governance in driving the success of ERP projects. The tool for assessing ERP value was a comprehensive, multivariate and validated model adapted from the widely used Delone and McLean model of IS success. This showed that ERP investments were more effective in organizations having an IT governance domain consisting of proactive strategic guidance and participatory team building. Large enterprises, however, under-performed compared to SMEs and needed specific performance drivers, such as top management commitment to become effective. ß 2008 Elsevier B.V. All rights reserved. Keywords: ERP IT governance IT success IT value delivery Empirical survey 1. Introduction Today’s business requirements have moved IT governance into the focus of attention. The core processes underlying effective and comprehensive IT governance...
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...DeLone and McLean (1992, 80-81) highlight four conclusions from their research: 1. The IS researcher has a broad list of individual dependent variables to choose from. 2. Significant reductions in the number of different dependent variable measures are needed so that research results can be compared. 3. There are too few MIS field study research attempts to measure the influence of the MIS effort on organisational performance. 4. MIS success is a multidimensional construct and it should be measured as such. Later, DeLone and McLean (2003) introduced an update to their IS success model. The main changes concerned quality, and service quality was included in the model. Indeed DeLone and McLean (2003, 23) note: “As discussed earlier, quality has three majordimensions: information quality, systems quality and service quality”. They also added ‘Intention to Use’ to the model. Finally, they removed ‘Individual Impact’ and ‘Organisational Impact’ and replaced them with ‘Net Benefits’; further, they added feedback loops to ‘Intention to Use’ and ‘User Satisfaction’ (see Fig. 1). Concise description of theory In order to provide a general and comprehensive definition of IS success that covers different perspectives of evaluating information systems, DeLone and McLean reviewed the existing definitions of IS success and their youtube.com kata kata mutiara lagu terbaru corresponding measures, and classified them into six major categories. Thus, they created a multidimensional...
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...IS Success Model in E-Learning Context Based on Students' Perceptions Freeze, Ronald D; Alshare, Khaled A; Lane, Peggy L; Wen, H Joseph. Journal of Information Systems Education21.2 (2010): 173-184. The title captures the objective of the study which is to evaluate the success of the E-learning based on the IS success model. Abstract This study utilized the Information Systems Success (ISS) model in examining e-learning systems success. The study was built on the premise that system quality (SQ) and information quality (IQ) influence system use and user satisfaction, which in turn impact system success. A structural equation model (SEM), using LISREL, was used to test the measurement and structural models using a convenience sample of 674 students at a Midwestern university. The results revealed that both system quality and information quality had significant positive impact on user satisfaction and system use. Additionally, the results showed that user satisfaction, compared to system use, had a stronger impact on system success. Implications for educators and researchers are reported. Keywords: IS Success, E-Learning, User satisfaction, System use, System quality, Information quality 1. INTRODUCTION Both undergraduate and graduate courses are experiencing a migration away from the traditional classroom and toward a greater emphasis for electronic delivery of content (Allen and Seaman, 2008). This trend cuts across all departments and schools in the university...
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...European Journal of Information Systems (2008) 17, 236–263 & 2008 Operational Research Society Ltd. All rights reserved 0960-085X/08 www.palgrave-journals.com/ejis Measuring information systems success: models, dimensions, measures, and interrelationships Stacie Petter1, William DeLone2 and Ephraim McLean3 1 Department of Information Systems and Quantitative Analysis, University of Nebraska at Omaha, 6001 Dodge Street, PKI 173B, Omaha, NE 68182, U.S.A.; 2Department of Information Technology, American University, 4400 Massachusetts Ave. NW, Washington DC 20016, U.S.A.; 3Department of Computer Information Systems, Robinson College of Business, Georgia State University, Atlanta, GA 30303, U.S.A. Correspondence: Ephraim McLean, Department of Computer Information Systems, Robinson College of Business, Georgia State University, Atlanta, GA 30303, USA. Tel: 1 404 413 7448; E-mail: emclean@gsu.edu Abstract Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs...
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...We have collected all the articles needed for the project from the AIS journals and we r reading and summarizing them and there is some of the summaries. Summary of the articles: 1. Examining the critical success factors of Mobile website adoption (Tao Zhou, 2010): Purpose: The purpose of this research is to examine the critical success factors of mobile website adoption. General view: The paper is talking about the information systems success theory proposes the system quality and information quality affect users usage and satisfaction with information systems, further determining organizational performance (D&M) service quality. The new model argues that system quality, information quality and service quality affect usage and user satisfaction, further affecting net benefits such as increased knowledge sharing and lower costs. Also the case is talking about the TAM and the trust concepts. So the system quality here reflects the stability, navigation and layout of mobile sites. Mobile service providers need to rely on a reliable and well designed interface to deliver ubiquitous information and services to users. The Hypothesis that the author has indicated in this research are: 1. H1: system quality, information quality and service quality significantly affect perceived ease of use. 2. H2: system quality, Information quality and Service quality significantly affect perceived usefulness. 3. H3: System quality, Information quality and Service quality...
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...fung@hp.com) Abstract As more and more ICT tools being developed and used in social science research, it is a good idea to reflect how ICT had effects on social science research as a whole as there is a lacking of such study. This study is underpinned on and concurred with DeLone & McLean’s (1992, 2003) Information Systems (IS) Success Model in which ICT had effects on productivity of social science researchers. This study is based on participative observation approach in which ICT had effects on social science research in the following three ICT application areas: a) Pre-data analysis, b) Data analysis, and c) Post-data analysis. These three ICT application areas had improved a researcher’s productivity in terms of speed, quantity, quality, complexity as well as cost perspective is also discussed. Some concerns of using ICT are also included in this paper which encompasses: a) High learning curve, b) Revised expectation on researcher, c) Research by the convenient of big data, and d) Decrease of social skills of researcher. Limitation, recommendation for future works and conclusion are also included Keywords – Information and Communication Technology, Social Science Research, Information Systems Success Model Introduction In 2010s, social science research is conducted differently from those in several decades before. Part of the factors may due to the advancement of...
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...takes many years to complete and requires a large amount of IT investment and their effectiveness is hard to evaluate. Companies implement ERP systems to integrate the business processes of a company, and help organizations obtain a competitive advantage. In each ERP implementation stage, Business Process Reengineering (BPR) plays different important roles. This study examined the process problems (system process / business process), BPR and performance of ERP systems by using the questionnaire survey and AVOVA analysis. We also examined the relationship between degree of BPR and ERP system performance using regression analysis. Keywords: Enterprise Resource Planning (ERP), Business Process Reengineering (BPR), Information System Success Model 1. Introduction In response to intensified global competition, numerous companies have implemented new information systems (IS), known as enterprise resource planning (ERP) systems. ERP systems are packaged business software systems, capable of sharing common data, and accessing information in a real time. ERP applications include supply chain management...
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...MANAGING INFORMATION QUESTION: For an organisation, or part of an organisation with which you are familiar: Analyse the information requirements of the organisation or part organisation, and prepare a proposal for improvement of the supply and use of information within the organisation of part organisation, identifying any new information systems required. You should include a business justification for your proposals and an implementation approach. CONTENTS MANAGING INFORMATION 1 QUESTION: 2 CONTENTS 3 GLOSSARY 4 INTRODUCTION 6 PART 1 8 TELCO A Seychelles’s Current Business Strategy 9 Overview of Current Information Systems 13 Value of information to support strategy 22 PART 2 26 SYSTEM RECOMMENDATION 27 PART 3 30 IMPLEMENTATION 31 PART 4 35 BUSINESS JUSTIFICATION 36 CONCLUSION 40 APPENDICES 42 References: 58 Bibliography: 59 GLOSSARY AOP Annual Operating Plan BU Telco A Business Unit TELCO A Telco A Seychelles GSM Global System for Mobile Technology INTRODUCTION Telco A Seychelles Ltd. was formed in 1989 when the Seychelles Government sold 70% of its shares in the Seychelles Telephone Company (GTC), to the international carrier, Telco A West Indies. The Telecommunications Act, established the same year, gave Telco A exclusive rights to provide telecommunications services in Seychelles. Telco A PLC (based in the UK) is the parent company of TELCO A West Indies whose principal operations are in the United Kingdom, continental...
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...Factors Influencing the Usage of Mobile Banking – Incident from a Developing Country Author: Mohammad Rokibul Kabir * *Assistant Professor, Department of Business Administration, International Islamic University Chittagong. Cell:8801191555211 ;email: rakibais@yahoo.com Abstract The study has been conducted to investigate the factors that influence the users of banking services to use mobile banking in Bangladesh. A self-administrated questionnaire had been developed and distributed among the clients of two full fledged mobile banking service providers of Bangladesh called Brac Bank Limited and Dutch Bangla Bank Limited. Out of the 100 questionnaires, only 64 useable questionnaires were returned, yielding a response rate of 64 percent. Results were subsequently analyzed by using multiple regressions. The influencing factors are analyzed under the four major factors Perceived Risk, Trust, Convenience, Relative Advantage under which several other factors have been explored. Factors such as performance risk, security/privacy risk, time risk, social risk and financial risk are found to be negatively related with the usages of Mobile Banking as perceived risk make the users confused about their security in using mobile banking while factors like ability, integrity, benevolence, perceived usefulness, perceived ease of use relative cost and time advantages are positively related with the intention to use mobile banking services. However, social security is the only factor found...
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...APPLIED BUSINESS RESEARCH AND STATISTICS Individual Assignment Research Essay Compare and Contrast Method Delphi Technique and Meta-Analysis Contents Abstract 2 Delphi Technique 3 Introduction 3 Background 3 Literature review 3 Meta-Analysis 7 Introduction 7 Background 7 Literature Review 8 Compare and contrast of Delphi technique and Meta-Analysis 10 Benefits 10 Limitations 12 Delphi technique 12 Meta-Analysis 13 Conclusion 13 References 15 Appendix “A” 18 Abstract This paper will elaborate as well compare two research methods, the Delphi technique and meta-analysis. This paper will compare factors like data type, source of data, cost, validity, skill required for research, level of understanding, accuracy of results, contingencies that might occur during research, use of tools, bias results and opportunity to replicate. During the course of the practice by different researchers, the limitations, advantages and disadvantages are taken into account and implementation of these methods in different areas of business are discussed. Delphi Technique Introduction According to Khayun, Ractham and Firpo (2012), the Delphi technique is a structured approach for reaching a consensus opinion among experts about future developments in any area that might affect a business. Delphi technique is a technique of collecting opinions about the future and evaluating the likelihood of an outcome or situation. It is a multistep process in which experts answer...
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...Term Paper "Understanding Factors Affecting Trust in and Satisfaction with Mobile Banking in Korea and its Implementation in Bangladesh" [pic] LETTER OF TRANSMITTAL June 17, 2012 Syeda Mahrufa Bashar Lecturer Institute of Business of Administration University of Dhaka Subject: Writing report on “Understanding Factors Affecting Trust in and Satisfaction with Mobile Banking in Korea and its Implementation in Bangladesh” Dear Madam We are submitting our term paper on “Understanding Factors Affecting Trust in and Satisfaction with Mobile Banking in Korea and its Implementation in Bangladesh”, as a part of fulfilling your instruction for acquiring the learning objectives of ‘Financial Markets and Institutions’ course. We thank you for assigning us this exercise as it has provided us with an eye opening valuable opportunity of improving our knowledge on this new technology as well as our research skills. We sincerely hope that the analysis work will meet the level of your expectation. Sincerely Yours Md. Farhan Imtiaz Md. Momenur Rahaman Md. Sohel Sagar Mohammed Zuber Alam Tanveer Mahmood Miah Sharif Taufique Atique ACKNOWLEDGEMENT It would not have been possible to complete this report and submit this report without the extensive support of some special people and it is high time to show our gratitude towards them. At first we would like to thank our honorable...
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