...Delta Plastics, Inc. (A) Assignment #2 Breana Rainge Delta Plastics, is a company that designs and manufactures plastic containers for household and kitchen use. The R&D group working for Delta is constantly thinking of new ways to develop, design and produce new plastic materials for the company. The new containers that the R&D group is currently working on are designed to be able to be removed from the oven and immediately stored in the refrigerator if necessary, with no wait time to cool. The group will be looking to see if the new material can stand up to and pass the standard material now utilized at Delta Plastics, Inc. The group will conduct an investigation into how a total quality management program will help them produce this new super plastic material, why and how utilizing a definition of quality makes a difference in the production process of this new material, how defects in the quality dimensions will affect the new product and then give a recommendation as to what the company should do as far as producing this new material. Here are a few reasons on how the TQM Program can benefit your organization. A higher quality product is one benefit. By stressing the importance of quality products, your company will be able to focus more on creating the highest level of quality possible. Total Quality Management is a great benefit this way, because it helps you to constantly be aware of the quality level that is being produced by your products (www.businessknowledgesource...
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...approach to guarantee customer satisfaction which will increase sales as well as increase profits. Having a TQM program also improves working conditions where discussion between managers and employees is open and where employees are motivated to work better. Companies can benefit from TQM simply because it insists on quality and excellence across the whole operation. Analyzing the case more closely, speculate which definition of quality each of the four main players was adhering to and discuss your rationale for each employee. In response to Delta Plastic’s “super plastic” product, there were several key opinions. Isabelle Harrison, Director of Research and Development, believes that the product created is safe, but she would like to have the opportunity to quality test it further and fine tune the product. Jose De Costa, Director of Manufacturing, agrees with Harrison because he believes it is possible the “super plastic” could be “susceptible to cracking” (Reid and Sanders, 2010). De Costa and Harrison are concerned about product design quality as well as process quality. “Product design quality involves making sure the product meets the requirements of the customer,” (Reid and Sanders, 2010). De Costa and Harrison want to ensure that the marketing of the new product is correct and that the customer will have a product that is true to the brand the marketing team has portrayed. “Process quality deals...
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...repare a 3 –Sigma chart for both production processes using the new and standard material (use of quality report in “Delta Plastics, Inc, Case A.” chapter 5. See attached excel Charts for this answer. Discuss whether or not both processes are in control and what conclusion may be drawn. I tried to put the statistics together to have an overall perspective of the defects since most of them fall in the category of attributes rather than variables. I then took into consideration the 20 days as the period of observation rather than the four weeks. A P-chart methodology would rightly describe the products presented as good or bad because it is not a quick fix quality management system. After developing control limits with control P-charts to be able to understand the overall proportion of defects, I noticed curiously that both processes seem to be in control whereas from a first glance at the figures of the defects of the two materials, one has the impression that the new material is completely out of place for any serious business venture. Our problem was to determine whether there is a major shift in the process that is resulting in the alteration of that process. When we consider individual items, as for example, the cracks or the air bubbles, the process appears not to be in control. These particular defects virtually double with production from the new material. This is the source of the trauma that Jose is now experiencing. In the final analysis, we can conclude that...
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...Prepare a 3 –Sigma chart for both production processes using the new and standard material (use of quality report in “Delta Plastics, Inc, Case A.” chapter 5. See attached excel Charts for this answer. Discuss whether or not both processes are in control and what conclusion may be drawn. I tried to put the statistics together to have an overall perspective of the defects since most of them fall in the category of attributes rather than variables. I then took into consideration the 20 days as the period of observation rather than the four weeks. A P-chart methodology would rightly describe the products presented as good or bad because it is not a quick fix quality management system. After developing control limits with control P-charts to be able to understand the overall proportion of defects, I noticed curiously that both processes seem to be in control whereas from a first glance at the figures of the defects of the two materials, one has the impression that the new material is completely out of place for any serious business venture. Our problem was to determine whether there is a major shift in the process that is resulting in the alteration of that process. When we consider individual items, as for example, the cracks or the air bubbles, the process appears not to be in control. These particular defects virtually double with production from the new material. This is the source of the trauma that Jose is now experiencing. In the final analysis, we can conclude that...
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...Delta Plastics, Inc. Darnetta J. Cowan Strayer University Delta Plastics Inc Prepare a 3 –Sigma chart for both production processes using the new and standard material (use of quality report in “Delta Plastics, Inc, Case A.” chapter 5. See attached excel Charts for this answer. Discuss whether or not both processes are in control and what conclusion may be drawn. I tried to put the statistics together to have an overall perspective of the defects since most of them fall in the category of attributes rather than variables. I then took into consideration the 20 days as the period of observation rather than the four weeks. A P-chart methodology would rightly describe the products presented as good or bad because it is not a quick fix quality management system. After developing control limits with control P-charts to be able to understand the overall proportion of defects, I noticed curiously that both processes seem to be in control whereas from a first glance at the figures of the defects of the two materials, one has the impression that the new material is completely out of place for any serious business venture. Our problem was to determine whether there is a major shift in the process that is resulting in the alteration of that process. When we consider individual items, as for example, the cracks or the air bubbles, the process appears not to be in control. These particular defects virtually double with production from the new material. This is the source...
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...1. CHARACTERISTICS OF WESTERN CUISINE- : European cuisine The cuisines of Western countries are diverse by themselves, although there are common characteristics that distinguish Western cooking from cuisines of Asian countries and others. Compared with traditional cooking of Asian countries, for example, meat is more prominent and substantial in serving-size. Steak in particular is a common dish across the West. Similarly to some Asian cuisines, Western cuisines also put substantial emphasis on sauces as condiments, seasonings, or accompaniments (in part due to the difficulty of seasonings penetrating the often larger pieces of meat used in Western cooking). Many dairy products are utilized in the cooking process, except in nouvelle cuisine. Wheat-flourbread has long been the most common sources of starch in this cuisine, along with pasta, dumplings and pastries, although the potato has become a major starch plant in the diet of Europeans and their diaspora since the European colonization of the Americas. 2. EFFECT OF WESTERN CUISINE PHILIPPINE CUISINE – Cuisine is one of the main traditions and pride in Philippine culture. Philippine Cuisine is a fusion of different culinary cultures, influence from neighboring countries as well as relics from the colonial era. Philippine Cuisine is a unique combination of Eastern and Western flavors. It is a blend of spicy and full of flavor spices from Indonesia, Thailand and Malaysia, has a different style of saudi arabia and china...
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...Head: Delta Plastics, Inc. (B) Delta Plastics, Inc. Dr. Kyle Peacock Operations Management: BUS 515 November 12, 2011 The control chart helps in detecting and understanding presence of special causes of variation. In order to deal and tackle defects in the products and to make quality products available to the consumers, the control chart for product so prepared by standard material and for product prepared by super plastic would help in understanding the areas to be focused and controlled. The 3-sigma control chart prepared for the standard material clearly gives the reflection of the process that can be controlled. There control chart depicts two major areas known as control limits. These are represented by the upper control limit (UCL) and the lower control limit (LCL). The calculation of the control limit can be done through the help of identifying the base control limit, variation and standard deviation for the process. The upper and the lower control limits for a process are calculated by adding and subtracting three times standard deviation respectively to the base control limit. When a point that exceeds control limits then it used to produce signals that contains an alarm for action to be taken to maintain the standards of production process. [pic] Control Chart for Standard Material [pic] Control Chart for Super Plastic Analysis of the calculated control limits for both the standard plastic and the...
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...Unit 3: Assignment Chapter 5 Delta Plastics Case 1. The different costs of quality that costs that Delta Plastics has been effected by are appraisal because Jose has to analyze the monthly quality report, internal because they rushed releasing the new product without quality testing and external because the if the customer receives a defective plastic product they will not want to buy any more and will tell their friends that it is a poor product. Delta Plastics traded off the prevention cost which would have been more time spent fine tuning the plastic so that they could release the new “Super Plastic” sooner ahead of potential competitors. George Chadwick was incorrect when he decided that more tests were not necessary. Because of that decision the new “Super Plastic” has 93 defective for cracks and 71 defective for air bubbles for the month compared to the Standard Material which had 41 defective for cracks and 55 defective for air bubbles. For the other three defective categories, two of the three were within a standard deviation of each other. 2. The quality control tool that I would use to analyze the monthly quality report would be the histogram. I would use it because it easily differentiates and visually presents the data. Between the two products there was a dramatic difference in the defects for cracks and air bubbles. The new “Super Plastic” had 93 products defective for cracks and 71 defective for air bubbles for the month. The Standard...
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...CASE: Delta Plastics, Inc. (B) By Sarah Wolfe ITT Have you taken the time to look at your plastic containers? Well, if you do there is a chance that your containers have flaws and defects that are noticeable to the human eye. There are defects that do not get in the way of using the containers but for quality purposes, it still is a defect. Case Questions 1. Prepare a 3- sigma control chart for both production processes, using the new and standard (use the quality report in Delta Plastics, Inc. Case A, Chapter 5). Are both processes in control? What can you conclude? 2. Are both materials equally subject to the defects? 3. Given your findings, what advice would you give Jose? 1. Prepare a 3- sigma control chart for both production processes, using the new and standard (use the quality report in Delta Plastics, Inc. Case A, Chapter 5). Are both processes in control? What can you conclude? a. The control data is based on a chart showing the type of defect as well as the number of defects for one month, a total of 20 days. The average number of defects for the standard material is 1.93 and the range is 2.6. The control limit is 2.41, the upper control limit is 3.28 and the lower control limit is .571. The average number of defects for the new material is 2.44 and the range is 4.55. The control limit is 2.41, upper control limit is 4.14 and the lower control limit is -1.73. b. I tried to put the statistics...
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...------------------------------------------------- ------------------------------------------------- UNIVERSITY OF NAIROBI ------------------------------------------------- SCHOOL OF BUSINESS ------------------------------------------------- MANAGEMENT PRACTICE (DSM 501) ------------------------------------------------- Group Assignment 1 ------------------------------------------------- LECTURER: DR. KITIABI ------------------------------------------------- GROUP MEMBERS ------------------------------------------------- ELIZABETH NYAWIRA MURIUKI REG NO: D61/64188/2013 ------------------------------------------------- PHELLISTERS KERUBO REG NO: D61/64189/2013 CATHERINE WAMBUI REG NO: D61/64191/2013 ------------------------------------------------- JENIFFER AYOO REG NO: D61/64192/2013 ------------------------------------------------- BEATRICE NJERI REG NO: D61/64193/2013 ------------------------------------------------- RUTH MBAIKA REG NO: D61/64203/2013 ------------------------------------------------- DAVID THIONG'O REG NO: D61/64205/2013 ------------------------------------------------- DICKSON HONGO REG NO: D61/64206/2013 ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Due date: August 8, 2013 Question 1 An issue is a point or matter in question or in dispute, or a point that is not settled and is under...
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... For example, Downey Regional Medical Center (DRMC) filed for Chapter 11 bankruptcy in 2009 (Veneracion, 2011). Today, the hospital is expecting a highly coveted ISO 9001 certification, has passed several important inspections, and credits the implementation of TQM as the reason for their resurgence (Veneracion, 2011). Companies can benefit from TQM because it insists upon excellence or quality across the board. It allows for more complete organizations that have more synergy and continuity from top to bottom. 2. Analyzing the case more closely, speculate which definition of quality each of the four main players was adhering to and explain your rationale for each employee. In regards to Delta Plastic’s decision to release its new “super-plastic” there were a few opposing thoughts. Isabelle Harrison, Director of R&D, believes the product is safe, but she also wants to safeguard against unexpected defects in quality that may appear. Isabelle and Jose De Costa both want to ensure that the product can withstand the rigors of production and use. They adhere to a “conformance to specifications” definition of quality (Reid & Sanders, p.151). Conformance to specifications is defined...
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...effectively administered various elements or factors should be considered. In this Delta case study various elements of operations management are incorporated. They include service, flexibility, price and facility location. Service This incorporates the work design of the cooling tower system and the level and quality of service it is capable of offering once purchased. A comparison of the metal in relation to the plastic cooling towers shows that the level of service of the latter is better compared to the metal ones. As shown in the case study the metal cooling towers are negatively affected by water pH, sunlight, pollution, salt air, and harsh process chemicals. This causes corrosion, rust and leakage thus calling for re-welding, patching and coating. The plastic ones are not affected by water pH neither are they affected by harsh weather conditions. They carry a 15 year warranty compared to the one year warranty of the metal cooling towers. Flexibility For effective operations process a product or service should be flexible. This means that it should be able to have the ability to rapidly increase or decrease production levels and change from one product to another. This case study looks at two forms of flexibility, the cooling capacity flexibility and the design flexibility. Metal cooling towers are customized on site and require high cost of labour and materials. However the plastic cooling towers are factory assembled with a 2000 tons capacity. They are thus able...
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...patterns are loop, whorl, and arch. The ridges in a loop pattern move in one side, recurve, touch or pass through an imaginary line drawn from the delta to the core, then exit the pattern on the same side from which it first entered. The delta of a fingerprint is the point on a ridge at or in front of and nearest the center of the median of the ridge. Anatomically, it is located as a triangular area where the ridges move outward in three swift directions. Whorl patterns consist of a series of almost concentric circles, contain two deltas, and account for roughly 25 percent of fingerprints. The four types of whorl patterns are plain, central pocket loop, double loop, and accidental loop. In an arch pattern, the ridges flow in one side and out the opposite side; and account for roughly five percent of all fingerprints. The two types of arch patterns are plain and tented. The three types of fingerprints that investigators may find at a crime scene are patent prints, plastic prints, and latent prints. Patent prints are visible prints that occur when a foreign substance on the skin of a person’s finger comes in direct contact with the smooth surface on another object. These prints are visible to the naked eye and typically occur when particles stick to the ridges of the fingers and are easily identifiable when left on an object. Plastic prints are those that occur when a finger leaves an indentation on a soft pliable surface. No enhancement is required in order to view these...
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...magnifying glass our finger tips reveal ridges and circular patterns on the skin. These patterns or prints are marked before you take birth and are with you for the rest of your life. One of the most important characteristics of these fingerprints is that no two people can have identical fingerprints and hence they are used for identifying a person as evidence. Although the finger prints of every individual are different, they follow certain patterns. These fingerprint patterns are of three main types: Arches, loops, whorls. Around 5% of fingerprint patterns found are Arches. In this type the ridges are seen running from one end to other with no backward turn. Usually in an Arch pattern, delta is not found. But if a delta is present, the re-curving ridge is never seen interfering between the delta and the core...
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...Title: On top of the environment Author(s): Aon Hewitt Source: Maclean's. 125.17 (May 7, 2012): p44. Document Type: Article Full Text: COPYRIGHT 2012 Rogers Publishing Ltd. http://www2.macleans.ca/ Full Text: [ILLUSTRATION OMITTED] THE GREEN 30 is based on how employees perceive their employer's environmental efforts. We asked each organization that made the 2012 list, compiled by Aon Hewitt, to highlight some of the key programs and practices that earned them high marks. Here are their contributions: Accor/Novotel Canada Hotel management, Toronto * A detailed tracking system minimizes electricity, water, gas and sewer use. * A comprehensive recycling program has cut back the use of newspaper, glass, aluminum, plastics, cardboard and kitchen grease. BC Biometrical Laboratories Ltd. Medical laboratory, Surrey, B.C. * Works with recycling providers to find solutions for high-volume items--like small caps from needles, which once weren't considered recyclable. * Telecommuting is encouraged; more than 15 per cent of administrative staff work from home. Brookfield LePage Johnson Controls Real estate management, Markham, Ont. * Brookfield's head office diverts 100 per cent of its waste from landfills. * Established 11 social responsibility committees and hosted a sustainability event to educate real estate industry professionals on reducing carbon footprints. Celestica Electronics manufacturing, Toronto * Hybrid and other eco-friendly vehicles...
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