...Years Later Deming's 14 Points Still Relevant and Needed QAS 511 Professor William Trappen 03/27/2012 30 Years Later Deming's 14 Points Still Relevant and Needed W. Edward Deming is one of the founding fathers of quality philosophy. Along with Juran, Cosby, Feigenbaum, Ishikawa, and Taguchi Deming help shaped the way businesses look at and think about quality. While Deming did not use the term Total Quality Management (TQM) in his book he is generally credited with founding the TQM movement and most of the modern TQM principles are contained in Out of the Crisis (Cohen, para. 3). Thirty years after being originally published in Out of the Crisis Deming's 14-points are still guiding and driving quality efforts in America. Deming first laid out his 14 points in Out of the Crisis (p. 23-24). Since then they have become a standard for quality professionals. Point number one, “Create constancy of purpose toward improvement of product and service, with the aim to become competitive, stay in business and to provide jobs”, (Deming 1982 pg 23). This point can be seen in many companies today. With the rise of ISO-9000 many companies have adopted a focus on quality and improvement. Almost every ISO compliant business has a quality policy and those mostly focus on improvement of quality and/or service. Virtually all companies strive to be more competitive and wish to stay in business. The piece of this point that many companies don’t...
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...Deming and His Theory The concept of quality has never been the same since William Edwards Deming appeared. This remarkable man is known as the most influent guru of quality management. Deming was born in October 14, 1900 at Sioux City, Iowa, The United States. He was an electrical engineer, an excellent statistician, professor, author, lecturer, and management consultant. (Wikipedia. n.d) One day he said: “It is not enough to do your best; you must know what to do, and then do your best.” (izquotes. n.d.) The previously mentioned quote introduced one of the most important views from Deming: Why do people lose a lot of time doing wrong work? If they lose time, they will lose money. The cost of quality depends on doing correct work at the first time. Now, I will present the three important parts of Deming’s life that caught my attention: his philosophy, the 14 Points, and the System of Profound Knowledge. Deming’s philosophy is based in the importance of statistical quality control and it consists in continuous improvements in product development and manufacturing processes. (Evans & Lindsay, 2008) Utilizing these thoughts, products and services will reduce the variation in design, manufacturing, and services. Consequently, the costs will decrease because of less rework and waste, fewer mistakes and delays, increased capacity, and improved utilization of resources. (Wikipedia. n.d.) Also, it is important to see the production as a whole system, where everyone works together for...
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...Deming's 14 points W Edwards Deming was an American statistician who was credited with the rise of Japan as a manufacturing nation, and with the invention of Total Quality Management (TQM). Deming went to Japan just after the War to help set up a census of the Japanese population. While he was there, he taught 'statistical process control' to Japanese engineers - a set of techniques which allowed them to manufacture high-quality goods without expensive machinery. In 1960 he was awarded a medal by the Japanese Emperor for his services to that country's industry. Deming returned to the US and spent some years in obscurity before the publication of his book "Out of the crisis" in 1982. In this book, Deming set out 14 points which, if applied to US manufacturing industry, would he believed, save the US from industrial doom at the hands of the Japanese. Although Deming does not use the term Total Quality Management in his book, it is credited with launching the movement. Most of the central ideas of TQM are contained in "Out of the crisis". Dr.Deming's famous 14 Points, originally presented in Out of the Crisis, serve as management guidelines. The points cultivate a fertile soil in which a more efficient workplace, higher profits, and increased productivity may grow. 1. Create and communicate to all employees a statement of the aims and purposes of the company. 2. Adapt to the new philosophy of the day; industries and economics are always changing. 3. Build quality...
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... The Battle of the Gurus Dr. W. Edwards Deming, was an eminent scholar and teacher in American academia for more than half a century. Edwards Deming guided the rise of the Japanese industry after World War II. His expertise and skill was used to improve the war equipment quality in Japan, while at the same time revitalizing and restoring a Japanese Industry that had been broke down by the World War. He was also known to be best practitioner who device the 14 points in quality improvement. (March, 1986) Leadership roles being very important to Deming he professed 14 pints for managers to incorporate at every level of the organization. He is known for his ratio - Quality is equal to the result of work efforts over the total costs. If a company is to focus on costs, the problem is that costs rise while quality deteriorates. Deming’s quality teachings emphasized system management and quality control through the use of statistical process control charts. While Deming’s theories supported quality control, his 14 points emphasized management’s responsibility for making quality improvements. (March, 1986) Philip Crosby is an American who promoted the phrases “zero defects” and “right first time”. Zero defects doesn’t mean mistakes never happen, rather that there is no allowable number of errors built into a product or process and that you get it right first time. (Crosby, 1989) Crosby also identified a 14-step quality process emphasizing management commitment,...
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...William Edwards Deming changed not only Toyota, but also the whole world by asking important questions that have improved health care, education, consumer products, job satisfaction, and government. Companies must answer the following Deming’s questions in order to succeed in their business: “What business are we in? What business ought that we be in? Is anybody here not putting forth his best efforts? Has the system of reward in a company made it difficult in the past for people to work together? What will we be doing a year from now, 5 years from now, or 10 years from now? What would you mean by improvement? What do you mean by a good job?” The purpose of those questions was to change the way people think and the way people do business. This report will present Deming’s achievements in Japan and then summarize the Deming's famous 14 points presented in the video. Dr. W. Edwards Deming, the prophet of quality, introduced the concept of quality to Japanese manufacturing after the World War II period. Dr. W. Deming was always saying “We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adapt to a new philosophy in America.” He believed that the problem in manufacturing was neither mass production nor the workers, yet the problem was in the quality and the management. In 1950, Dr. Deming was invited to Japan in order to teach business leaders quality. He taught the Japanese people to start with the customers...
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...W. Edwards Deming Quality Culture Mini-Paper IE 361 Dr. Stephen B. Vardeman Maggie Brown Matt Freyer Rod Parayno What follows is a brief look into the story behind and work of William Edwards Deming. Included are a brief summary of his life, his philosophies, and the impact of his efforts. The Life of William Edwards Deming Deming was born on October 14, 1900 in Sioux Falls, Iowa, but spent the majority of his youth in Powell, Wyoming. He was raised on a government granted section of farmland with one brother and two sisters (www.deming.org). The Deming family struggled just to survive. Deming’s parents believed in the importance of an education and stressed this to their children. His mother had studied music and his father, mathematics and law. His mother’s love of music influenced Deming’s interest in music and composition later in life. In 1917, Deming began his own education at University of Wyoming at Laramie. Four years later, he graduated with a degree in electrical engineering. Deming continued with his education, completing his master's degree in mathematics and physics from the University of Colorado, and his PhD in mathematical physics from Yale University (www.deming.org). After receiving his PhD, Deming was offered a position with the Western Electric Company, but decided to pursue work at the Fixed Nitrogen Research Laboratory of the U.S. Department of Agriculture instead. It was there that Deming encountered statistics and probability...
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...The Deming Prize Keller Graduate School of Management GM588 Managing Quality; Spring 2010; Session B May 2010 Purpose and Background Following World War II Japan had a lot of catching up to do with the rest of the world. Their manufacturing had been largely based on copying other’s technology and the war had cut them off from outside sources for several years. In 1946 the Union of Japanese Scientists and Engineers (JUSE) was founded thus starting the quality movement in Japan. They invited Dr. W. Edwards Deming to come and give a series of lectures on Statistical Process Control in 1950. His teachings made a profound impact on Japanese industry and his philosophies continue to have an impact today. A transcript was made of his eight day lecture series, “Dr. Deming’s Lecture on Statistical Control of Quality,” and was subsequently distributed by JUSE for a charge. Dr. Deming then donated his royalties back to JUSE. In appreciation of this the Deming Prize was founded to commemorate Dr. Deming. Categories of the Deming Prize There are three categories of the Deming Prize; The Deming Prize for Individuals, The Deming Application Prize, and The Deming Distinguished Service Award for Dissemination and Promotion. The Deming Prize for Individuals The Deming Prize for Individuals is given to individuals or groups “who have made outstanding contributions to the study of Total Quality Management (TQM) or statistical methods used for TQM, or those who have made outstanding...
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...Total Quality Pioneer According to Goetsch and Davis, “organizations survive and thrive in a globally competitive marketplace by providing superior value to customers” (2010, p. 6). They further elaborate that, managers must understand how quality fits into the customers perceptions of superior value to satisfy them. Goetsch and Davis further state that total quality was developed into a comprehensive concept that pulled together elements from the different approaches of some of the early pioneers of quality. To gain a better understanding of the concept of quality, this paper will give a general overview of its elements. In addition, the paper will describe how Edward Deming, as a quality pioneer, use of the total quality elements made him successful. The paper will conclude with an explanation of why the elements of quality remain useful and what the author foresees about the future of quality in today’s environment. Overview of Quality Quality is defined differently by different people. For example, before enrolling a child in high school, a parent may look at the Department of Education’s grade for the school, accessibility to the campus, cost of sending the child to the school, and class size. Even though the parent may not verbalize a definition of quality, the attributes she looks at are her preferences for choosing a school that represent quality in her eyes. As a consumer, the parent’s decision about the quality of the school is based on a perception of the measurable...
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...MGT/449 March 14, 2012 Professor Gilbert Tillman Total Quality Pioneers Paper This paper will discuss quality, elements and the pioneer William Edwards Deming. Also this paper will discuss how quality pioneers use total quality elements and became successful. An explanation on why elements of quality are used in today’s environment, and finally a conclusion and what is foreseen about the future of quality. Quality is the described as the state that is in connection with the products, services, people, processes, and environments that’s meet or exceeds the expectations of the customer and helps produce superior value (UOPX ebook Ch.1 p.5). Elements in relation to quality are what assist in the structure of quality, what helps the supreme value to be sufficient with quality. Many people contributed to the various concept of total quality, however there were three main contributors, Joseph M. Juran, Philip B. Crosby, and William Edwards Deming. W. Edwards Deming is the best known out of the three. Mr. Demings work has become he most influential proponent of quality management. (UOPX ebook Ch.1 p.13). Deming is also known for the Deming Cycle, the 14 points for management, and his put together the production of the product and the consumer needs, but focus on the resources of all the departments, which conduct, produced, checked, marketed, and analyzed the product. Demings 14 points was a map to what a...
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...The Deming Cycle By Paul Arveson W. Edwards Deming in the 1950's proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop so that managers can identify and change the parts of the process that need improvements. As a teacher, Deming created a (rather oversimplified) diagram to illustrate this continuous process, commonly known as the PDCA cycle for Plan, Do, Check, Act*: * PLAN: Design or revise business process components to improve results * DO: Implement the plan and measure its performance * CHECK: Assess the measurements and report the results to decision makers * ACT: Decide on changes needed to improve the process Deming's PDCA cycle can be illustrated as follows: Deming's focus was on industrial production processes, and the level of improvements he sought were on the level of production. In the modern post-industrial company, these kinds of improvements are still needed but the real performance drivers often occur on the level of business strategy. Strategic deployment is another process, but it has relatively longer-term variations because large companies cannot change as rapidly as small business units. Still, strategic initiatives can and should be placed in a feedback loop, complete with measurements and planning linked in a PDCA cycle. To illustrate the relationship...
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...Miguel Cavazos For DECISION ANALYSIS BUSI 3343-02 On W.EDWARDS DEMING Professor Manuel Alcocer Table of Contents 1. Brief biography 2. Deming System 3. Conclusion Appendices 1. References Biography Deming was a well known professor who taught at New York University Graduate school of Business and Administration and at Columbia University. One of Deming’s ideas on quality control was prominent in Japan. Deming philosophy and teaching where shown by examining the kind of results of how much was produced after it was adopted by any other industry. This was known as the Deming System which is a very effective method. Ford Motor Company adopted Deming's idea which was called quality / culture". Deming's famous Management-Program consists of 14 points for improvement and 7 of things to be avoided. Most of these points are trivial. Deming created this idea quality / culture in 1930. This helped the Ford Motor Company because it was making a car model with transmission made in U.S. and Japan. Customers wanted U.S cars with japans transmission but the parts were not compatible until they went ahead and changed every part. Deming System The idea of W. Edwards Deming may be common now but they’ve become combined in our culture of work. The idea of hard work, sincerity, decency, and personal responsibility, has change the way our management was. “It’s not enough to just do your best at work; you must know what you should work on.” The simple methods...
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...referenced: W. Edwards Deming, Philip B. Crosby, and Joseph M. Juran. Throughout the twentieth century, these three men have continuously integrated new systems for improvement in the quality system. The first and probably most well known of these philosophers is W. Edwards Deming. Deming first came into the public eye when he was credited with assisting the Japanese after World War II and helping to elevate the Japanese industry into the forefront of world industry. Deming stresses that the most important part of quality is the role of management. Deming also emphasizes on achieving long term goals through cultural transformation rather then short term needs. Deming’s findings can be viewed best through his “System of Profound Knowledge,” and his “14 Points of Management.” While Deming was continually expanding his research, Philip B. Crosby entered the forefront of quality in the 1970’s. Crosby has been a consulter as well as a trainer for many leaders in the manufacturing industries. Like Deming, Crosby also has a “14-Step Pan for Quality Improvement.” Crosby’s main focus is first evaluate the quality system and make improvements on the current system. Another of Crosby’s main concerns is defects. Crosby emphasizes that the performance standard should be “zero defects.” The most recent of the philosophers is Joseph M. Juran. In the late 1980’s Juran founded an institute to consult and train management in quality. In addition to Deming, Juran also visited...
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...should possess a vision, mission, activities, and complete broad objectives to achieve set goals (Goetsch & Davis, 2010). The strategic business plan gives the business a competitive advantage that is sustainable (Goetsch & Davis, 2010). A high level of customer satisfaction is obtained by using teamwork from each department in business. Teamwork assists with the continual process improvement within the business. Unity of purpose ensures that employees work together to achieve set goals. Employees are empowered by involvement (Goetsch & Davis, 2010). Total Quality Pioneer - Dr. W. Edwards Deming William Edwards Deming is well-known by people as the original innovator of quality. Dr. Deming originated (TQM) Total Quality Management and the 14 points for management system (The W. Edwards Deming Institute, 2012). A complete list of the 14 points management system is on the W. Edwards Deming...
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...how it improves the organisation, we must explore the theorists and their findings. Quality Management was first introduced by the Father of Scientific Management Fredrick Taylor. Until the late 19th century there were little or no principles or theories for management. A manager was of superior importance who told the workers what they wanted done; the worker then went about his duty with little or no training, no motivation and little pay. Everything up until now was made in one unit form, usually from start to finish by the one person (craftsmen). ). From the late 1800’s the Industrial Revolution took hold and with the first production lines were rolling out new and exciting products like Henry Ford and his Model T.It was from this point that it was noticed and that for organisations like Henry Fords, large scale factories with large economic factors a different type of management style and manager was needed. Men like Taylor started exploringways of...
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...Dr. W. Edwards Deming, who believed that improved quality increases productivity and worker morale, revolutionized excellence in the Japanese production process and, thereby, guaranteed Japan a world-class reputation. He gave credence to the philosophy of TQM (Total Quality Management), meaning that defects could be reduced and quality be attained by “getting it right the first time” (Rowen). Deming began his career as a statistician and was recruited during World War II to assist with quality control for U.S. war materials. After the war, he was rejected by corporate America, so he accepted Japan’s invitation to help them change their reputation from one of cheap products to producing innovative quality products (Cohen x). Deming advised the Japanese to maintain high quality control principles, rather than copy from the American system. He believed that American industries had become lazy, and that they had incorrectly surmised that customers wanted cheap prices, rather than quality goods. According to Deming, the Americans failed to realize that by presenting an improved product, customers could attain cheap prices and a durable good at the same time. Currently, the Japanese are focused on and are known for producing excellent products. The car industry is one example. Toyota, Nissan, and other Japanese car companies are producing high quality cars at relatively cheaper prices than the U.S. brand cars. Many times, if a Japanese car is more expensive than a U.S. model, customers...
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