I arrived at a shabby house, the paint peeling off the exterior walls and the porch con-caving. The gate screeched as I opened it. I mentally prepare myself to enter this rat infested adobe. I walk up onto the creaky porch and ring the door bell. I peak over to the overgrown grass and then back to the beaten door. A petite older woman answers the door. She must have been Ms. Henderson. Her old age was apparent not only in her skin but it’s noticeable in the hue of her hair. She begins to explain her infestation problems. As she was explaining, I could hear the scuttle of mice behind the walls. At times, you could slightly hear their squeak. I began to explain the numerous strategies available to dispose of these critters. I mentioned how the biological tactic would be a great idea. It would be solved by placing or releasing snakes or large birds within the area. The customer gave me an unusual look. I giggled assuming she didn’t get the joke. Of course if she could have prevented this by using the cultural approach. Her home did not appear clean. The garbage was overflowing and there were no lids. These were reminiscing of food scattered about in the kitchen. Simple gestures such as keeping the area sanitized could make a difference. I didn’t mention this to her. It’s bad customer service. I asked whether she has used any mechanical methods of pest management. Ms. Henderson sighed and made her way to her couch. It was old. You can see the fabric tearing and the dust lifting as she plopped down on it. My customer described how she didn’t know how to work those complicated things. I pointed out to her that they usually aren’t as hard as they seem. A simple mouse trap could do the trick. I continued with my list. I began to notice how slow her movements where. It seemed as though her age made it difficult to care for this house. I asked if she had tried any chemical solutions such as pesticides. Ms. Henderson explained how she would prefer a professional to work with those strong chemicals. I clarified that rodenticide is the pesticide that is utilized to kill rats and mice. Ms. Henderson didn’t really seem to care. I mentioned that even I have to follow the labels on the pesticides. It’s known as the regulatory approach and it is used to prevent any injuries. It’s also important to educate individuals so they know how prevent pest infestations. Even Certified Pest Management technicians must be trained and educated to understand which programs are best. After explaining the importance of being well educated, I noticed that Ms. Henderson had fallen asleep on her couch.