BTEC Level 3 Health and Social Care
Unit 1: Developing Effective Communication in Health and Social Care
Introduction
Communication is essentially about the way we send and receive messages; for effective communication to take place there must be mutual understanding. Communication is a skill that we learn very early in life as a way of getting our basic needs met. (Rasheed et al (2010)
E.g. I communicate with my family especially with my brothers and sister on a daily basis to identify how they feel, what they would like to do after school or to eat and a lot of the times I communicate with them just to let them know I am there for them if they need anything at all. So Communication can make a work place a better place to be and make the employees comfortable.
There are different contexts in which communication may take place: which are group, formal and informal communication.
One to one communication: one to one involves talking with one other person. This can be face-to-face conversations, telephone conversations, writing and interviews. Usually the sender and receiver switch roles often during the one-to-one communication. One to one is commonly private when communicating because for example in a care home, a resident can feel frustrated or lonely when he or she family are not visiting. At that point staff can come over to the resident room to encourage or reassure the resident in private, because it makes some resident uncomfortable when staff spoke with them about something personal in front of other people. When residents feel alone with whoever they are talking to, they feel like the conversation they are having is about them and they feel they are being listened and understood.

Group is a second type of context of communication
Group discussion is a group activity carry by more than two people. Group discussion is aimed to exchange the