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Question 1. 1. (TCO 7) Using the assembly-line balancing procedure, which of the following is the theoretical minimum number of workstations if the task times for the six tasks that make up the job are 4, 6, 7, 2, 6, and 5 minutes and the cycle time is 10 minutes? (Points : 3) Three Five Six Eight None of the above

Question 2. 2. (TCO 7) You have just determined the actual number of workstations that will be used on an assembly line to be eight using the assembly-line balancing procedure. The cycle time of the line is 10 minutes and the sum of all that tasks required on the line is 60 minutes. Which of the following is the correct value for the resulting line's efficiency? (Points : 3) 0.500 0.650 0.750 0.850 None of the above

Question 3. 3. (TCO 7) Which of the following is not a step in developing a manufacturing cell layout? (Points : 3) Grouping parts into families that follow a common sequence of steps Identifying dominant flow patterns of parts families as a basis for location of processes Physically grouping machines and processes into cells Disposing of left-over machinery and outsourcing ungrouped processes None of the above

Question 4. 4. (TCO 7) A difference between project and continuous flow categories of process flow structures is which one of the following? (Points : 3) The size and bulk of the product Discrete parts moving from workstation to workstation Degree of equipment specialization Being a Virtual Factory Profit per unit

Question 5. 5. (TCO 7) Which of the following is a basic type of process structure? (Points : 3) Process flow diagram Product matrix Process matrix Work center Manual assembly

Question 6. 6. (TCO 7) Which of the following is a suggestion for managing queues that are mentioned in the textbook? (Points : 3) Put up a serpentine lane to keep people from jumping ahead in line. Use humor to defuse a potentially irritating situation. Segment the customers. Assure customers that the wait is fair and inform them of the queue discipline. Tell people in the queue that each will be served as soon as possible. Question 7. 7. (TCO 7) Which of the following is not a suggestion for managing queues presented in the textbook? (Points : 3) Train your servers to be friendly. Segment the customers. Determine an acceptable waiting time for your customers. Inform your customers of what to expect. Encourage customers to come during slack periods. Question 8. 8. (TCO 7) Which of the following is not a queue discipline discussed in the textbook? (Points : 3) First come, first served Last in, first out Limited needs Shortest processing time Best customer first

Question 9. 9. (TCO 7) A roller coaster ride in an amusement park employs which type of queuing system line structure? (Points : 3) Single channel, single phase Single channel, multiphase Multichannel, single phase Multichannel, multiphase None of the above

Question 10. 10. (TCO 7) Which of the following is a characteristic that can be used to guide the design of service systems? (Points : 3) Services cannot be inventoried. Services are all similar. Quality work means quality service. Services businesses are inherently entrepreneurial. Even service businesses have internal services.