...| | Introduction In today’s competitive marketplace, customer satisfaction is tied directly to long- term profitability. Customers whose needs and requirements are not met will take their business elsewhere. If a customer is happy they tend to be loyal, and if loyalty is measured they not only buy more, they will recommend it to others. The best way to find out if your customer is satisfied is to ask them. With there being many measurement tools available, what’s the best way to track and measure customer satisfaction and how does this data interpret a realistic action plan? Identification of Best Practices Companies face challenges when they seek to identify, measure, and track customer satisfaction. Tools such as surveys, scorecards and questionnaires are increasingly popular since they help measure critical information available to a broad range of industries. A standard customer satisfaction survey asks participants to convey their opinions characterized by quality, price and service. To be useful, the information needs to be tangible so companies can implement improvements. The difficulty in creating a survey is typical low response rates, questions must be well written, and questions need to target the issues. On the other hand they are quick, relatively inexpensive, and there is a large sample size. Customer satisfaction scorecards measure where a company stands in the eyes of its customers, thereby enabling service and product improvements which will lead...
Words: 1232 - Pages: 5
...Diversity Audit DeVry University Kinect Orlando The diversity study will examine a localized organization within DeVry University. There have been perceptions by many of the employees in this organization that there has been blatant reverse discrimination by the management, who at the time were African American. The situation has changed considerably as this organization has grown, however the events of a couple of years ago are worth a closer examination. DeVry University’s new online student enrollment is handled by their Kinect Division. This organization has over five hundred employees located mainly in the Chicago area and a remote center in Orlando constituting nearly one hundred employees. There are current plans to add an addition four hundred enrollment advisors in DeVry’s new building located in downtown Chicago. . This paper will discuss the challenges which the Orlando location has experienced. Currently the Orlando location consists of nearly ninety Admissions Representatives, seven Assistant Directors of Admissions (front line management running teams of approximately ten representatives apiece), three Directors of Admissions and one Senior Director of Admissions. The site also has a support staff of six, however, they will not be considered in this paper due to the negligible impact this team has upon the subjects being discussed. The responsibilities of the admissions advisors are vast and varied, perhaps the best...
Words: 1376 - Pages: 6
...Effects of Communication within the DeVry Student Finance Department MGMT 591: Leadership and Organizational Behavior Instructor: Michael Mcgivern April 20, 2013 Course Project Introduction: The organization that I chose is DeVry Inc. Specifically, I chose DeVry’s online student finance department because I am currently employed in this department. I started here as a Student Finance Consultant in July of 2012 and this is my first full time job after college. In my role, we assist student’s enrolling in courses and help plan how to fund their education. This job can be very satisfying yet frustrating at the same time. I feel that it is a great learning environment and overall, employee satisfaction is high. I feel that my position plays an important role in a student’s life as well as a critical part of the business. DeVry University is an accredited institution that offers a variety of programs to students across the world to pursue an associate’s, bachelors and even master’s degree. DeVry has over 90 locations across the United States and Canada to service students in several areas. In addition, for students who may not live near a campus, DeVry offers an online classroom that gives students another flexible option. In this examination the focus will primarily be with the online division. The online division offers a non-traditional way for students to pursue a degree. It allows working adults, busy parents and a variety of others to attend class on their own...
Words: 3033 - Pages: 13
...Leadership and Organizational Behavior * Introduction DeVry Inc. / DeVry University are a publicly traded company, whose main headquarters is located in Downer Grove, Illinois. However, DeVry’s history goes back well over eighty years. The very first school was named DeForest Training School found in 1931 by Dr. Herman DeVry. The name the name of the school remained DeForest Training School until 1953 when the name changed again to DeVry Technical Institute. In 1955 and 1966 DeVry offer their first associate degree program and gained the Bell and Howell Education Group, by 1968 through 1974 DeVry Technical Institute had become DeVry Institute of Technology and had offered first baccalaureate degree program as well as founded CBA Institute which would later become Keller Graduate School of Management in 1974. In addition, by 1977 to 1981 Keller Graduate School of Management and DeVry would earn their accreditation from the North Central Association of Colleges and Schools. ("History," 2012) DeVry Inc. / DeVry University are first and foremost in the business of providing higher education to the masses but like any other corporations DeVry too has had its obscurities with effective communication. * Problem Statement Communication is an instrument that allows enhancement of staff and team performance within your entire organization to obtain its mission and vision. How can communication in DeVry Inc. / DeVry University be improved? This problem statement is targeted...
Words: 2253 - Pages: 10
...The Life Styles Inventory (LSI) Paper MGMT 591 Leadership and Organizational Behavior Instructor: Barbara Vallera 5/21/14 Introduction The Life Styles Inventory™ (LSI) presents a cycle of questions in the areas of personal fulfillment, tension, usefulness and value of interpersonal relationships and then collates participant responses into a circumflex identifying twelve exact patterns or styles of thinking, behaving and interacting on a personal, management and leadership level representing the essence of an individual's usefulness. The circumflex provides an image of an individual's thinking and behavior and then compares results with those of other individuals having taken the inventory in order to create self-awareness of strengths and weakness in order to create awareness of constructive behavior. The forming base for the LSI represents nearly ten thousand individuals from various organizations, ages, levels of education and from both genders. The results plotted on the circumflex a divided into area defined by higher order and lower order needs of satisfaction and security; and task-centered and people centered orientations. Within these spheres are twelve separate styles (agreement, conservative, reliant, prevention, oppositional, power, aggressive, obsessive, success, self-actualizing, humanistic-encouraging, and affinitive) which are consequently grouped into three exact patterns (success and reliant; self-actualizing and avoidance; humanistic-encouraging/oppositional;...
Words: 1709 - Pages: 7
...Name: ___________________________ Assignment 4 Earth'sDynamic Atmosphere (Chapters16, 17, 18, 19 and 20) This assignment isgoing to look at the atmosphere, its structure, features, weather patterns, storms and climate. Weather isa feature that impactseveryone acrossthe world, and as such issomething that isgood to have an understanding of. Part 1 - The Atmosphere: C omposition, Structure andTemperature 1) Answer the following questions using the diagram to the right. S elect the letter that identifies each specified part of the atmosphere: a) S tratosphere: b) Thermosphere: c) Tropopause: d) Mesosphere: e) Troposphere: f) Mesopause: g) S tratopause: In which layersdoes the temperature decrease? In which layersdoes the temperature increase? 2) The accompanying graph shows average monthly high temperatures for Urbana, Illinois, and S Francisco, an California. Although both citiesare located at about the same latitude, the temperatures they experience are quite different. Which line on the graph represents Urbana and which represents S Francisco? How did you figure this an out? 3) Determine which statements refer to weather and which Name: ___________________________ refer to climate. a) The baseball game was rained out today. b) January isOmaha's coldest month. c) North Africa isa desert. d) The high this afternoon was25°C. e) Last evening a tornado ripped through central Oklahoma. f) I am moving to southern Arizona because it...
Words: 917 - Pages: 4
...#include <iostream> using namespace std; //to reverse the digits of the number int main(){ int orig, rev; //original number and reversed number int hundreds, tens, ones; //we are going to separate out // original number to its digits(h,t,o) while(1) { orig=4444; //choose an arbitrary "wrong" condition while(orig > 999){ cout << "Enter a 3 digit number :"; cin >> orig; } hundreds = orig /100; // integer division by 100 ones = orig % 10; //remainder of division by 10 tens = (orig /10 ) % 10; // get ten's cout << "Original number = " << orig << endl; rev = ones * 100 + tens*10 + hundreds ; //reformulate the rev num cout << "Reversed number = " << rev << endl; cout << "============================" << endl; } char ch; cin >> ch; } #include <iostream> using namespace std; void conversionFunc(double& dFactory, double& wRiver); double costFunc(double, double); int main() { double wRiver; double dFactory; double cUnderWater; double cOverLand; cout << "Please enter the width of the river: "; cin >> wRiver; ...
Words: 302 - Pages: 2
...Server2003, Unix/Linux, Office2007/2003 Networking: TCP/IP and other protocols, WANS, LANS, Switches, Routers, Cabling, Troubleshooting Languages/Applications: HTML, XHTML, Dreamweaver, Photoshop, Flash, Avaya, Citrix Other Software: UPS Worldship, Norton, Quicken Internship: IT Assistant Intern Sun Area Technical Institute January 2010-present Assist the Director of Technnology and IT Specialist with duties that include: 1. Troubleshooting connectivity issues 2. Assisting Teachers with computer problems 3. PC Repair/Troubleshooting 4. Networking structure 5. Cabling and patch panel work Education: Degrees and Certifiates Associate of Applied Science Degree in Network Systems Administration DeVry University Graduation: June 2010 Relevant Coursework: PC Hardware and Software, Introduction to Networking, Routing, Switching and WAN technology, Principles of Information System Security, Introduction to Scripting and...
Words: 615 - Pages: 3
...Executive Summary Analyst Name: Tommie Anthony Henderson Company: DeVry Education Group Inc. (DV) Price on report date: $35.73 on March 20, 2015 Forecast Horizon: 1 year Recommendations: BUY Target forecasted price: $42.19 Highlights: * DeVry provides services educational development worldwide. * DeVry Educational Group operates three segments: Medical and Healthcare; International and Professional Educational; and Business, Technology and Management. * DeVry saw strong growth during the worldwide recession. * Company has strategically reduced its operating cost in segments that have seen either small improvement or losses in enrollment. * Company has strategically transitioned to support its Medical and Healthcare segments which has seen strong growth potential. * Risk factors include enrollment and public relations as the company has endured numerous class action lawsuits resulting from student dissatisfaction with curriculum content. Summary of Analysis: * Market Capitalization: $2.2 Billion on March 20, 2015 * Cash: 369.98M * Free Cash: $187.53M based on 4th Quarter of 2014 reported data * Last 12 months revenue: $1.92B * Operating Cash Flow: 266.89M * Dividends: N/A Qualitative Analysis Company Profile: What services and products do they sell and/or manufacture? DeVry Education Group is a corporation based in Downers Grove, Illinois. It was founded in 1931and it presently operates a number of...
Words: 4182 - Pages: 17
...Authoritative Research 01/17/2015 Professor Noah Horwitz Group A Genetically Modified Organisms In my section of the report I will be handling the vital Political and legal impacts of the genetically modified organisms. My research is geared towards the political view of the genetically modified Organisms against the legality of the whole program. Genetically modified crops (GMCs, GM crops, or biotech crops) are plants used in agriculture, the DNA of which has been modified using genetic engineering techniques. In most cases the aim is to introduce a new trait to the plant which does not occur naturally in the species. Examples in food crops include resistance to certain pests, diseases, or environmental conditions, reduction of spoilage, or resistance to chemical treatments (e.g. resistance to a herbicide), or improving the nutrient profile of the crop. Examples in nonfood crops include production of pharmaceutical agents, biofuels, and other industrially useful goods, as well as for bioremediation. Farmers have widely adopted GM technology. Between 1996 and 2013, the total surface area of land cultivated with GM crops increased by a factor of 100, from 17,000 square kilometers (4,200,000 acres) to 1,750,000 km2 (432 million acres).10% of the world's croplands were planted with GM crops in 2010.There is general scientific and legal agreement that food on the market derived from GM crops poses no greater risk to human health than conventional food. GM...
Words: 838 - Pages: 4
...DeVry University Environmental Science Professor Michael O’Shea Human Population in Developing Countries Venezuela Venezuela Venezuela is formally known as the Bolivarian Republic of Venezuela. It is positioned on the northern coast of South America. The region is about 353,841 square miles. It is a state with enormously great biodiversity. Environments range from the Andes Mountains in the west, the Amazon Basin rainforest in the south, the Caribbean coast in the center, and the Orinoco River Delta in the East. Venezuela is amid the most established countries in Latin America, massive quantities of the population live in cities. From the time when oil was discovered, it has been the world’s top exporters and has the biggest oil reserves. Currently, Venezuela’s economy is in a sturdy degree of decay and the crime rate has harshly amplified and is among the highest in the world. According to the World Population Prospects the total population was 28,980,000 in 2010, related to only 5,094,000 in 1950. When looking closely at the population the annual growth rate is about 1.46%. The amount of kids under the age of 15 was about 29.5%, 64.9% was between 15 and 65 years of age, while 5.6% was 65 years or older. There are four factors that impact population growth rate they include: birth rates, death rates, emigration, and immigration. The birth rate is typically the lead aspect in defining the rate of population growth. It hinges on both the level of fertility and the...
Words: 1470 - Pages: 6
...Going to School Online By: Corina Jess I have been going to Devry Online for almost a year now. Choosing to go with Devry is one of the smartest decisions I have made. I chose Devry for several reasons, there attendance policy, the freedom it gives me, the price to go, and the being able to go at my own pace. Devry’s attendance policy is great. It is very easy to follow and fits into my crazy schedule. The attendance policy is simply show up in class at a minimum of three times a week, with the first time being before midnight mountain standard time on Wednesday. All assignments are due every week by Sunday at midnight MST, unless the professor give you a different date. Students are allowed to turn in late work if the professor accepts it, but the assignment will get a percentage penalty for it being late. What I also like about Devry Online is the freedom with the class schedule. There is no set time that a student must be logged into class. If I wanted to go to school at 2:00A.M, I could. The classes fit around my schedule. I have a very crazy life with work, school, kids, and my husband, so having the freedom to go to class whenever I wish is one less thing I have to worry about. The price to go to Devry Online is much cheaper than if I chose to go to a campus school. With Devry Online, I do not have to pay for a dorm room, extra books, meals, and gas to get back and forth to school. I enjoy not having to worry about how I am going to pay for my books or...
Words: 455 - Pages: 2
...Question 1.1. (TCO 1) Economics is the study of (Points : 1) increasing the level of productive resources so there is maximum output in society. increasing the level of productive resources so there is a minimum level of income. how people, institutions, and society make choices under conditions of scarcity. the efficient use of scarce resources paid for at the minimum level of cost to consumers and businesses. Question 2.2. (TCO 1) The basic economic problem is essentially one of deciding how to make the best use of (Points : 1) limited resources to satisfy limited economic wants. limited resources to satisfy unlimited economic wants. unlimited resources to satisfy unlimited economic wants. unlimited resources to satisfy limited economic wants. Question 3.3. (TCO 1) From an economic perspective, when a student decides to attend another year of college, the student has concluded that the marginal (Points : 1) costs of attending college has decreased that year. benefits of attending college has increased that year. benefits of attending college are greater than the marginal costs. costs of attending college will be subsidized by someone else such as parents or the government. 4. (TCO 1) The individual who brings together economic resources and assumes the risk in a capitalist economy is called the (Points : 1) manager. entrepreneur. ...
Words: 481 - Pages: 2
...SECURITY SITE SURVEY DEVRY CORPORATE HEADQUARTERS – The Devry Center Jim Jones February 15, 2013 Eval of Security Systems Professor Semore Butts Overview This site survey was conducted by Jim Jones on February 15, 2013. This document is intended to detail the security survey and analysis for Devry Corporate headquarters. The report will detail the strengths and weaknesses of each of the operational areas. While it will detail an overview of staff and visitor procedures it will not be a personal evaluation of the staff’s readiness or ability to carry out those activities and responsibilities. The objective of the recommendations in this audit are to ensure that Devry Corporate headquarters complies with state, local, and federal regulations for the safety of its employees, the public, and visitors. It will also assist with recommendations that ensure Devry Corporation is free from any legal liabilities as a result of action or non action as it relates to security and safety (Garcia, 2008). Summary The Devry Corporate Headquarters is the central location for Devry Inc., which owns and operates fourteen educational institutions, their supporting both domestic and international operations. These Institutions are comprised of large scale educational facilities requiring sophisticated infrastructures. Each of the supported institutions must adhere to the Higher Education Act standards of security and safety. Those standards would not be applicable in the corporate...
Words: 2015 - Pages: 9
...Chapter 12 Question 11: briefly describe MRP II and closed-loop MRP. MRP II did not replace or improve MRP. Rather, it expanded the scope of materials planning to include capacity requirements planning, and to involve other functional areas of the organization such as marketing and finance in the planning process. Production, marketing, and finance personnel work toward developing a master production schedule. Although manufacturing people will have a major input in determining that schedule and a major responsibility for making it work, marketing and finance will also have important inputs and responsibilities. The rationale for having these functional areas work together is the increased likelihood of developing a plan that works and with which everyone can live. Moreover, because each of these functional areas has been involved in formulating the plan, they will have reasonably good knowledge of the plan and more reason to work toward achieving it Closed loop MRP: When MRP was introduced, it did not have the capability to assess the feasibility of a proposed plan (i.e., if sufficient capacity existed at every level to achieve the plan). Thus, there was no way of knowing before executing a proposed plan if it could be achieved, or after executing the plan if it had been achieved. Consequently, a new plan had to be developed each week. When MRP II systems began to include feedback loops, they were referred to as closed-loop MRP. Closed-loop MRP systems evaluate a proposed...
Words: 811 - Pages: 4
