1. Introduction
Management control includes all the devices managers to ensure that people in the organization carry out organizational objectives and strategies, focusing on encouraging, enabling, or sometimes, forcing employees to act in the organization’s best interest. Such a MCS will influence the behaviour of organizational resources to implement organizational strategies. The present MCS is applied to a private hospital, which employs 40 staff and 20 medical doctors, offering medical services and special personal care to all patients. Such hospital accepts all the patients, no matter who has Medicare care insurance or not. When designing and applying this system to a private hospital, which we should figure out both key action and key results, starting from people control, combing with other types of control with varies degree of tightness, according different issues to address three common control problems to implement the whole system.
1.1 Objectives and strategies
The hospital aims to provide special personal care to large extent and promote and protect the interest of our hospital. Base on setting objectives, a series of strategies are formulated to achieve management control. Those strategies include promoting and recognizing the highest professional, ethical standard and healthy service delivery; stimulating greater awareness of private hospital excellence through improved communication between doctors and other staffs.
1.2 Key actions
Maintaining low operating costs
Reducing direct cost and avoiding indirect cost as possible as it can. In order to reduce the cost which is not necessary, it requires applying appropriate tightness of control to eliminate indirect cost. Concentrating on customer’s feedback and adjust related measures can both reduce some advertisement cost and attract potential customer as well as remain regular patient. Meanwhile,